I wanted to give a shout out to the Pasadena Guitar Center and especially to Cesar who helped me with my purchase yesterday. I took advantage of one of their Memorial Day sales and Cesar was a great help. He was attentive and gave some great advice. Having had a job position for over 30 years in customer service I always appreciate receiving excellent customer service. Thanks again Cesar! You Rock Dude!!! read more

Solid customer service, they always got me on whatever I need, Caesar especially! What a legend.

Shitty ass fucking store and sells fucked up used guitars listed as good. Don't trust this stores guitars and technicians. Tried to get my guitar fixed and told me its my problem and I shouldve known it was going to be broken since it was used. read more

I'm a professional player in the neighborhood and have shopped at GC for decades, I like GC, especially for used instruments, but this location has some serious staffing issues. When you can get someone's attention they tend to be very helpful but they're always understaffed and racing around like crazy. I can never get them to answer the phone and when I have another GC ship to this location things take three attempts by UPS because no one is there to receive things. This speaks to some serious management problems. read more

I've had good experience going in- it's a smaller store with a bit less inventory. I was able to sell some used instruments. I can't recommend trying to call They don't seem to have time to pick up often. I just tried & it rang for 5 minutes before i gave up. read more

Pasadena Guitar Center's lessons were a letdown. Despite having a great instructor who provided valuable lessons and guidance, the real issue was their lack of communication. Frequent lesson cancellations without notice became a pattern. On top of that, trying to contact the center was an uphill battle. The phone was never answered, making it very difficult to get through to anyone. To make matters worse, when I showed up for my usual lesson time after a prior cancellation, my instructor wasn't there. Adding to the disappointment, I accumulated three unused lesson credits due to these cancellations. Unfortunately, the center's inflexible policy mandated using all three within a week and a half, with no option for refunds or store credit. No option for rolling over to the next month as well. While my instructor was talented, the poor communication and lack of organization at Pasadena Guitar Center made the experience highly unsatisfactory. If you're seeking guitar lessons, I suggest exploring other options that prioritize effective communication and provide a more reliable learning environment. I won't be using my 3 credits, I'm just taking the hit. It's a reminder that you really do get what you pay for. Edit: the fact that an entire department exists solely to handle bad reviews speaks volumes in itself. read more

This guitar center SUCKS! Terrible customer service. They don't even acknowledge you when you walk in, or show an any desire to assist. They really need someone just working the register ONLY for the people who don't need sales assistance, coming in knowing exactly what they need and heading out. I'm guessing all of the employees work off commission. So the same employee that assists you is the same employee that rings you up, ensuring they get the sale. This isn't sustainable or productive whatsoever. They really need a team working ONLY the registers bro. Model Footlocker or Champ's... I understand that they may be understaffed, I'm sure due to COVID or what not, but I feel crazed that it's still an issue. This location was never the way it is now, and I've been coming here since 2017. Gotta do better at this location. Definitely need to hire more team members! read more

Every time I come to this location every single guy is a total snob even the customers I'm sorry my life is being a roadie so much for a fun hobby especially the guys bringing there guitars in they hit the car next to me with there guitar n just said meh this location is beyond rude read more

I COULDN'T EVEN THROW MY MONEY AT THEM! I tried (3) three times to call them regarding my vintage guitar getting repaired. Phone rang and rang... and rang.... a whole lot more. No answer. I guess there's no money in phone calls. I then chose the 3rd option, got a person on the line; but ZERO help. Just the runaround. I tried to forget all the bad reputation that Guitar Center has, and bring my business to them again. Since service is so bad, from the very get go, at this point, why would i trust them with anything else? I GIVE UP! read more

Like others have said repeatedly, this store is so woefully understaffed it is crazy. Expect no on-floor support and waitlines of 10-15 mins minimum at check out. Staff are nice but just not enough of them. To the guitar center 'bot' that keeps replying to these comments: it's not going to get better by 'following up with the Pasadena store' - you just need to hire some people! read more

I can't even make sense of what just happened. My 2-year old son has been waiting weeks until we felt safe enough to go get strings put on his prized possession - a toy guitar (fully playable). We woke up early and made sure to arrive at guitar center right as it opened, as he adorably requested. Upon entering, we were greeted by an employee who proudly presented another employee - Jael - to us, assuring us she will help us out in the repair area. My wife and myself walk over to this desk, holding our excited son, who is holding the guitar. Within 5 seconds of explaining what we'd like done, she interrupts us - "This is a toy". Me: "Yes, we are aware. It's his prized possession - he just would like some strings - any strings put on it." With the most sour attitude I've seen in recent modern history, the conversation continued.. Employee: "I don't work on toys, there's no way to fix this" Me: "let me rephrase here. We are well aware that this is a toy. He's two years old. We are just trying to make it look like a guitar again. He's not going to actually play it". She eventually begrudgingly guides us over to strings we can purchase ourselves and hands us a pack of 4 strings (for a six string guitar). Wow, really? Eventually the initial employee (who for some reason seemed excited to introduce us to this "repair" person) took over, and gave us the strings we needed. I told him I wish it was him all along. He didn't respond. Eventually, we checked out, and the long-haired gentleman at checkout seemed to actually care and be pretty awesome. He even triple checked the pack of strings to make sure it's what we needed. Jael - we get that you're into music and your precious guitars. However, you might not be aware; you work at a guitar center. In Pasadena. I get that it's COVID times. I've dealt with the most pissed of the pissed since 3/2020. But this person seemed to go out of her way to be this way. Needless to say, this was a disappointment. read more

The service here is becoming worse and worse. I was waiting 24 mins but no one served. Last week i wanted to try a bass they asked me "will you buy it today " read more

Guitar Center - Musical Instruments & Teachers Near Me - Pasadena, California

Went to Guitar Center Pasadena twice to buy a guitar. I wasn't looking I wanted to buy. To my surprise the customer service was horrible and the lack of inventory disturbing. All the staff was running around or in the back but there wasn't anyone paying attention to the customers. Due to a gift certificate and gift cards I am bound to go there. I was a customer with money, gift cards and certificate in my pocket to buy and left both times empty handed. Craziest thing is I was there to purchase instead left both times empty handed. Well enough said from an unhappy bass player. read more

Just want to say how much I love this Guitar center. Their rep Evan in Pro Audio is amazing and everytime I come there he's so polite, helpful and knowledgable. You dont get that same experience ordering online from Amazon. These are real people and they are passionate about music which is huge. Ive been coming to this Pasadena location for 10 years and went to my first guitar center almost 30 years ago and got my first guitar and am still a hugely satisfied customer. Long live local guitar shops and brick and mortar places that allow for us creatives to fantasize about our newest toy and dream about owning that special something! Cheers to you guys. read more

This is pretty much a warehouse with gear in it. By far the worst customer service experience I've had at a music store. It's a ghost town, none of the departments have employees working in them so you have to hunt someone down to help you and that is a stretch. After finally finding someone, who was clearly overwhelmed with phone orders, I waited for them to go get part of my order in the back, and after about 20 minutes, I finally walked out leaving behind the gear I was going to purchase. The guy behind me in line was super pissed, and walked out the same time I did. I actually stopped coming to this location (see my previous review LOL) years ago for the same issues, but figured I'd give it another chance. Still the same pompous "manager", who by the way was stuffing his face with a sandwich in his cozy little office with a store full of disgruntled customers who were waiting to be helped. I told the "manager" I was leaving my purchase behind b/c of the lack of customer service, and he mocked me for wearing a mask saying "I can't hear you behind the mask" while his crony employee laughed at the jab. It was actually kind of funny, but he clearly doesn't care about customers or earning revenue for his store and me wasting my time b/c of his terrible managing skills is not funny. I'm officially boycotting guitar center, but if there is new gear I need to test, I will go play it there and then go buy it on sweetwater.com read more

Joey was AMAZING! I was putting in a HUGE order where I'm cross country and he was extremely patient and very informative on all of the products I had questions about. Please go to him if you have questions about DJ gear or need turntables, he will hook you up! read more

Guitar Center - Cart - Musical Instruments & Teachers Near Me - Pasadena, California

Used to be the spot but they let dogs inside wtf I'm cool I don't want my bass to smell like dog piss I see this weirdo with a ponytail have to go to his car and get cleaning bags nasty dog shit near the piano screw this place read more

I use to look to guitar center for all my musical needs. Lately though, this location has sort of taken a dive. Customer service: The customer service is great... when you can get help. They are so understaffed that sometimes I walk around to find available workers to answer questions/ find stuff. Stock: This location is probably one of the smallest I've been to. And in recent years it's gotten even smaller by converting one section of the store to music lesson rooms/ pods. It seems they have the most basic gear, more geared towards beginners and not really a place to find / test higher end gear. Price: Everything seems to be slightly over priced but if you're in a rush or jam, this is the place to go. I would rather take a drive to the Sherman oaks location. read more

All of the folks are extremely nice here, but I want to give a special shout out to Ricardo, who was exceptionally kind and generous with his time repairing my old guitar. I'd taken the guitar all around town and other people didn't think it was repairable, but Ricardo went above and beyond and did the job! Thank you so much! read more

the customer experience here is so bad. There is never people to help, workers don't have any urgency, there's no urgency ever at this place and it always smells and chaotic. 0 stars if i could read more

Very poor customer service and management. The last 3 times I have visited the store (during November), I could not find an employee to help me. Last week I stood at the main counter with 3 other people for about 10 minutes. No employees anywhere to be found. No manager in the office. Finally I walked over the piano section and found an employee. He just shrugged his shoulders, said Guitar Center is short-staffed, and told me he was too busy in the piano department to leave, I left the store as did several others. Two nights ago, I dropped by again, this time in the evening (hopefully better customer service) to buy a piece of equipment. Nope!! No change. Customers waiting for help: no employees. After about 10 minutes, an employee came to the desk. I asked if she could help me with a piece of equipment to buy. Her answer: "I don't do that: you have to bring it here. I only check people out at the register." The piece of equipment I wanted required a ladder to get to. Manager's office empty. I left the store. read more

Great overall location. Large sections with good inventory selection! I was able to find what I needed quickly.

Lots of employees in the store, but none that have the time or interest to help. Phone just rings forever even when they are open. No one answers. read more

My SIL ordered a digital piano, Yamaha P515. Those are always on back order. We waited a few months before it arrived at the store in separate parts. Had to pick up each of the parts separately. Policies and what not. First time I picked up, they didn't check my ID even though it was purchased under her name. They didn't give me all the parts in the first shipment so I had to go back later that night to pick it up. Second time they checked my ID but it didn't match the name on the order. Had to go through the process of calling her in the middle of her meeting to confirm I'm the one picking up. Customer service is good if they have enough people working the floor. If they're busy and you're trying to get someone's attention on products... good luck. read more

I want to start off by introducing who I am. I've had my own DJ company for 10 yrs and have visited many Guitar Center locations. I'm also a client with GC Pro status. Now having said that, I had an amazing experience at this particular Guitar Center. I drove from Northridge store to this location because they were correcting a mistake and Error that was affecting my online order. The custom service manager Michael went ABOVE & BEYOND to make sure that my order was completed correctly. He put ALL of his attention to me and ensured I walked out of there with the right equipment. However, it' wasn't only him. I sat back and watched every employee working that day, and saw a level of customer service I have never seen at any other guitar center. It was top notch and it was enjoyable to be there. I waited an hour for the error to be corrected, but I gotta tell you, they're level of customer service made it bearable. I'm seriously when I say this, they have the A team working at this location. The best of the best. read more

This review is for the excellent customer service provided by Sarah today. She was very knowledgeable, and very helpful with our guitar and case purchase. She wasn't pushy. She was confident but not egotistical. I enjoyed her help. She deserves a raise and a promotion. Y'all are lucky to have her. Oh and hire more employees to work the floor. Def lacking in people to help me in my selection. Glad Sarah was able to jump in after she was done with her other customers to help me. read more

Hi everyone I had guitar center Pasadena do work on my ibinez the work consisted of replacing input jack and thay did a great job in a timely fashion thank Carlos for taking care of my guitar I will be back again read more

Guitar Center - Repaired guitar - Musical Instruments & Teachers Near Me - Pasadena, California

Everyone I've worked with here has been great! From the managers to sales folks and guitar techs. I've bought a bunch of gear from them and always appreciate their willingness to let me test things out and even try it on my own rig (after purchase of course - GC has a good return policy for guitars, amps, etc). read more

I can't believe the way I was treated here. I feel like I was racially profiled. I was waiting 30 mins to speak to someone. I was met with aggression and attitude, when I finally had a chance to ask questions about the return policy of the used product I wanted to purchase, the employee Jimmy responded with I should know since I frequent Guitar Center so often. None of the other customers were treated with this ridiculous service. I asked to speak with the manager and I was denied that. Can the manager from the store please contact me, this experience makes me never wanna shop at Guitar Center and take my business elsewhere. read more

I stumbled upon Guitar Center again in Pasadena which I hadn't been to in years....pretty cool still. Some nostalgia when you enter and then the sectioned off areas and a cool acoustic guitar room. Drums, Guitars, Keyboards, whatever you need here as a musician they can provide. I remember in the hey days...how GC staff use to be really pushy like walking onto a auto dealer lot but I was surprised how mellow and friendly the staff were. A good selection of music as well which is nice. Lots of pedals, gadgets, etc. Good stuff! I wish the guitar selection was larger though like their Hollywood outlet. read more

I had an outstanding customer service experience yesterday from Patrick. The reason for my visit was to trade-in a guitar amplifier I purchased at the same location nearly ten years ago for a new amplifier, and was pleased to learn that I would receive more than a fair trade-in price - plus I got 10% off on a brand new amp. In addition, the transaction was so quick and efficient that I was in-and-out of the store in near record time. It's this kind of service that makes me speak highly of your company despite all the haters. Honestly, it's because of the service such as Patrick offered that I will definitely come back again soon. Guitar Center is lucky to have an employee like him. I would give ten stars if I could. read more

Went to Eddie's hometown Guitar Center Pasadena. No shrines or bus loads of fans weeping, but a nice Guitar center with cool helpful employees. read more

Guitar Center - Guitar Center Pasadena - Musical Instruments & Teachers Near Me - Pasadena, California

I had not liked the way my practice guitar has been sounding lately so I took it in to get it restrung and set up. I like to practice with lighter strings and also like the way they sound while finger picking. I specifically asked for similarly thin strings when I dropped it off. I picked it up today and the strings were off by several sizes, the thing is useful for my purposes and I can not afford to have it rework ed at the moment. When I mentioned the problem,, nthe was no effort to make it right. read more

I love this place! Been going here since I started drumming 13 years ago with my dad. Everyone is so helpful! Went in the other day and hit a few road bumps with the new leasing system but Evan was a great help! Heading back over on Wednesday to sort out the final details and hopefully he's there. If you ever need help he's the best!! read more

Walked in to check my Gibson guitar setup, since there were some sound effect issues with my VOX amp. Chris was more than happy to help compare my setup vs. the store's VOX amp. Chris seemed like a pretty chill guy, he was even doing drumstick tricks after, haha. Decided to keep my Les Paul setup, then try out the acoustic guitars. They have a good selection of electric/ acoustic guitars, but didn't have some of the more specific Taylor guitars I was looking for (614ce). Nevertheless, Marcus (another employee) walked me thru the process of trading in my old Taylor for the 614ce online. We got to talk about what gear we had, band gigs, etc while we were processing the paperwork. He even found my old gear that I sold years ago on my account. Trade-in/ trade-up was a smooth process, with the guitar being shipped to my house in a few days. Store was organized well, good selection of gear, very friendly/ relaxed environment (including the security guard). Would recommend the store if you are looking for gear or even if you're just there to look around. read more

Everyone in this store doesn't know what they're doing. All incompetent and there system doesn't work. They'll waste your time for 2 hours about something they say they have in stock and then do nothing about it. Thanks for wasting my time @ everyone in that store. read more

Went in ready to buy 2k worth of gear urgently needed, no plans to haggle. Picked out what I needed, brought to counter and engaged a sales associate. After getting stranded for 20 minutes with credit card in hand I walked. read more

I took my fender electric acoustic in for a tune up Monday afternoon 10/3. I asked the person there when it would be done. His reply was, "it's not too busy so it should be done in 2-3 days". I called today 10/9 and it still hasn't been worked on. Guess it's a good thing. Ended up buying a Taylor so I'm selling the Fender. read more

Writing this first bit while waiting in line outside, and I just have to compliment the gentleman who keeps coming out to keep us informed! The limited capacity is nothing new with this whole whole Covid situation, but I haven't been anywhere else where a staff member comes outside so frequently just to assure us they're doing their best to keep the wait at a minimum. Haven't even been inside yet but I'm very impressed with the customer service so far haha. Thank you, mystery employee! Got inside and it was very clean and organized. Even though they were rather short-staffed, an employee came to help me right away and directed me to what I needed. I was in and out in probably 5 minutes and got exactly what I came there for. The product is in perfect packaged condition so if any problems happen once I use it, that's not really their fault. So overall, great experience! read more

The last two times I visited the Guitar Center store in Rancho Cucamonga, the service was terrible. I was received by a rep at the front desk, who said someone would be with me in a minute, and 20 minutes later I'm still waiting. I ask what's going on, he tells me someone should be out to help me in a moment. And BTW, the guy at the counter isn't doing anything but looking at instruments in the computer. I don't see anyone else working in the store. I walked out. read more