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Guitar Center

2.7 (43 reviews)
Closed 11:00 am - 9:00 pm

Services - Guitar Center

Musical instruments and teachers

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12 days ago

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9 months ago

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1 year ago

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Kenneth T.

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2 years ago

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Kenneth T.

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2 years ago

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Guitar Center

Thank you for trusting Jordan with your instruments and the review!

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3 years ago

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1 year ago

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Beau L.

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2 years ago

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Guitar Center

We love to hear it! Thanks for your review!

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2 years ago

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Guitar Center

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5 years ago

Bass Guitar needed a tune up - dropped off and had it back in 2 days with new strings. Sounds great!! Thanks!

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3 years ago

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Guitar Center

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5 years ago

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9 years ago

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4 years ago

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Beau L.

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6 years ago

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4 years ago

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Beau L.

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5 years ago

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8 years ago

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8 years ago

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12 years ago

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11 years ago

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7 years ago

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5 years ago

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7 years ago

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6 years ago

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7 years ago

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Beau L.

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6 years ago

Great selection of instruments, accessories and other musical needs. Employees have always been kind and welcoming.

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6 years ago

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6 years ago

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7 years ago

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Beau L.

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9 years ago

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12 years ago

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8 years ago

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Beau L.

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7 years ago

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Kenneth T.

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8 years ago

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Kenneth T.

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9 years ago

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14 years ago

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13 years ago

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9 years ago

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Beau L.

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10 years ago

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Page 1 of 2

Ask the Community - Guitar Center

Review Highlights - Guitar Center

Tyler was super helpful, professional, and efficient, and I'm thankful he was the one to help us.

Mentioned in 2 reviews

Read more highlights

Ron Zehel Guitar Center - facebook.com/RonZehelGuitar

Ron Zehel Guitar Center

(8 reviews)

I took my daughter in after school today because we wanted to check on lessons and getting a guitar…read morerepaired(strings). We saw someone behind a glass window who I recognized as the man in most of their videos online. We decided to look around the store until we could be helped. The man didn't greet us, but came out of the room and promptly asked if we had an appointment or lesson. We didn't and I explained why we were there. He stated he didn't have time (to help us) and asked me to come back later... A bit shocked, I explained I couldn't as I had other commitments later, so he went back into his little glass room and continued to what appeared to be stringing a guitar. I offered to leave my guitar there, but he didn't answer. I looked at my 7-year-old daughter who had picked out a guitar strap we were planning to buy and I asked her if she thought he was coming back... she said, "I don't think so..." After a minute or so of awkwardly standing there, he didn't return to the showroom, so we put the strap back and left. On the way out, I checked the sign in the front window that was lit up brightly displaying "open"... I guess not for us today. Worst experience in customer service I have ever experienced. My daughter and I are sorry (not sorry)for inconveniencing you and are taking our business elsewhere.

Just stopped in at Ron Zehel's in Amherst today. First time I've been there since I've been an…read moreadult (we are talking YEARS people). I wanted to support local business, plus I wanted my guitar strings immediately! Hours are SUPPOSED to be 11am - 5pm. It was 11:50am. Big neon sign flashing O P E N. Door is locked. Note on the door says "back at noon". Sit in car till about 12:05pm. Guy pulls up next to me yakking on Iphone. 5 more minutes pass. There is another customer waiting at the door, and a kid, looks to be a student that was dropped off in the cold, waiting too. Person yakking on phone finally gets out of car and turns out to be the "back at noon" person. (Online research after the fact lets me know that this person is Jeff Nickoloff) He lets everyone in - still talking on phone. I start looking for what I wanted on the walls, and apparently I went behind the counter...(I really couldn't tell it was a counter)...so the guy says "excuse me! you can't go back there" and I apologized. Guy still yakking on phone (about flooring and insulation R ratings). I put my hands in my pockets and wait a few more seconds...and then I kinda got pissed and walked out. So pissed that I am writing a freaking Yelp review. What kind of customer service is that? Seriously - I can get EVERYTHING cheaper on the internet, why would I come to your store? It's closed when it's advertised as open, and then I get treated like I'm going to steal stuff, and this guy ignores me. I read the other reviews on yelp: Jeff may be a great guitar teacher/player, but he sucks at customer service. Not sure if he also is the owner or not. Now I'm on Guitar Center's website ordering strings & a cheap capo. Sad.

Johnny's Music Shoppe

Johnny's Music Shoppe

(3 reviews)

What a great experience! I googled a place in Massillon that rents musical instruments. I wanted to…read moreget something situated for my niece who is in fifth grade and joining the band. I felt overwhelmed and didn't even know what questions to ask. Cali was awesome! She was straight forward and transparent. She told us about the added fees and what to expect. Cali talked us through the process and helped us make an educated decision. We were in and out within 20 minutes. I feel confident in the decisions we made and the money we spent. What a great local business. I will make sure and continue to support Johnny's Music!

Do not take your flute or woodwind here! I wanted to be able to write a great review, but found…read morethat they are extremely nice... liars. I found out too late that nearly all of those great reviews on Google are actually for the Music Shoppe which was located on Erie. The previous owner who was mainly the one who fixed woodwinds died in 2021, and Johnny didn't open his own shop until January of 2022, but kept all of the reviews for the other store. I was told by a music store that our flute needed to be repadded. Johnny assured me that he was able to do it, but after over 200 dollars, 4 trips, and several lies later, I would never recommend his services for band instruments. Please do yourself a favor and take them to a store that specializes in band instruments, even if it costs a little more. When we first went to pick up the "completely overhauled" flute, he gushed about how it was "a beast" and how easily his flute teacher was able to play it. My daughter, who is an excellent flutist, was not even able to make it work. In fact, one of the pads completely fell out while we were there! Needless to say, we went home without our flute that day, which meant another trip. The second time, since it did play, we took it home, only to have another pad fall out with the next week, which meant another trip. By the last time we picked up the flute, our "beast" had turned into a "bad horn" that was just old and worn out. We were told in so many words that he couldn't really do any more for us, and don't expect it to last very long. It has not played well since, so my daughter has been using my old flute to get by. Last week, I finally took it to a reputable music shop in Canton. Imagine my shock when I was told that it is a good flute, but the person who put the pads in didn't know what he was doing! I will have to pay to have it completely repadded, meaning that I totally wasted all of that money and time. Hopefully, my experience will save some other customer some frustration!

All Guitar Repair - Fossil Ivory has great sustain with warm organic tone.

All Guitar Repair

(6 reviews)

Do yourself a favor, your wallet a favor, and do your guitar a favor. Pass this place up…read more My repair wasn't done properly. The same problem was there when I got the guitar home. He up-charged me when the work was finished from what he advertised on his site by $20. He also damaged the finish on my 10K plus guitar. I emailed him asking for a refund before posting this... and received no reply. Go somewhere else.

"all guitar repair is 'not' a legitimate business. as in steve is 'not' registered…read moreor incorporated - and therefore it's illegitimate. moreover, on any and all guitars, there must be several windings of the strings on the tuning head posts. steve, has no string windings on the tuning head posts at all ? at all ? that means you are unable to tune the guitar ! due to the fact that the string(s) will be pulled right out of the tuning head post with any attempt of tuning the guitar(s). when questioned, steve indicated that, this is what is in the book ! which means that he is 'not' in fact an experienced guitar repair man. he is 'not' legit, and is 'not' to be trusted in the basic set up & repair of your guitar(s) - nor to be paid for that matter. i've been playing guitar since i was nine years old & i am fifty - eight years old now, and in all my years of going to guitar repair men, i have never experienced anything like this ? so, therefore, do 'not' go to steve at "all guitar repair" - he not worth going to all ! at all !"

Guitar Center - musicalinstrumentsandteachers - Updated May 2026

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