There's the salesman there named Don. He's been with the company since they opened here in…read moreIndianapolis. This review is about him. Today, 3/2/2026, I went there to place an order for an item. Don was on the phone helping a customer and at the same time helping a customer physically there in front of him. And politely told me that he'll be with me shortly. What I noticed is, while on the phone, he was explaining to a customer something about the fretboard on his guitar. He spoke calmly with specific instructions to the customer and calmly gave the customer reassurance about how to handle his situation. When he finished with the customer on the phone and finished up with the customer that was in front of me, he was not angry or bothered and greeted me with a smile. In less than 10 minutes, my order was taken and I was on my way. This is called "attention to detail". If GC had 5 more employees like Don, it would be a much better place to shop. Somebody give this guy a raise!

I have given this location so many chances. I miss IRC where I shopped for yrs, the customer…read moreservice was exceptional, you were treated and it wasn't a cold experience. I came in spent $600 and was interested in some other gear. I was rushed , not even thanked or told my purchase was on floor , I saw my name on the box . The sales guy was so busy talking to a guy who wasn't buying a thing, I waited and waited and thought to heck with it. I drove far out of my way but ended up spending $2,800 at a competitors store because your guy was too busy ignoring me and talking to the other guy, I saw four other customers walk out over the same thing. Plus quite frankly I've dealt with him before and he is beyond rude and condescending. I won't be back. Everytime I walk out irritated and buying elsewhere.

I learned that Martin had released a new mahogany guitar (the D-17) and I really wanted to play one…read moreto see if I might want to trade one of my Martins to buy one, or perhaps even buy one outright. I found out there was one in the area, located at Reno's Music. I had never heard of this establishment before but I saw on their website that they have a lot of Martin guitars in their inventory. So when my husband and I were in the general neighborhood, we decided to stop in and have a look. This turned out to be a really bad idea. I have been playing guitar for 55 years and my husband also for nearly as long. My father was an Indianapolis jazz guitarist who will be inducted into the Indianapolis Jazz Hall Of Fame in 2026. I have been visiting guitar stores since I was a little girl, and never have I been treated so rudely EVER. There was one guy working there, and zero customers. Most guitar shops are lively, upbeat places filled with music but this was basically an office with a storeroom of what looked to be a zillion boxed-up guitars. I asked this person if he had a D-17 because I was interested in playing one. He launched into this gatekeeper routine that would have made my father laugh with scorn and then turn around and head straight out the door. This guy said, "First we're going to have a little conversation". What??? I thought this was a business and I just wanted to see a guitar! He wanted to know our names. I thought wtf? Our names won't mean anything to you? But I gave them, first and last, and then he replied that his name was Mark. Okay fine, whatever. Do you play? he wanted to know. Okay, why would I even be in a place like that if I didn't play? I was playing before this guy was even thought of! Well, after I replied yes, we both do, he condescended to let me try the guitar. It was a very nice guitar but I had already made up my mind that I would not be buying a $1 kazoo off this guy. I played one more guitar there and we left. Needless to say, I will take my money and my business elsewhere. I am still in the market for a high-end Martin but thankfully there are many other guitar stores in the Indianapolis area that are far more welcoming and treat their customers like they want their business - NOT like they are doing them some kind of a favor just letting them in the door. I've seen other reviews left by people who had much the same experience with Reno's Music, so it wasn't just us, it's how this place is, unfortunately.

I've been shopping at Reno's for almost 30 years across 4 locations. In the last 15 years they…read morehave really cemented themselves as the best acoustic guitar shop in Indy, and easily one of the best Martin dealers in the Midwest and online. Mark is a great dude who is genuine and makes a real connection with folks. We nerd out on guitars and fiddle tunes and whatnot, and there's never any pressure, but he's also been attentive to what I've been searching for as a player. When the CEO-7's first came out and couldn't be found, he gave me a buzz and said "This one has something, no rush, I'll keep it in the back until you get a chance to swing by." It's the only time he's ever called direct on a specific guitar and I'm so glad he did. It's still my #1 acoustic. Cut to a few years later and I was wanting to buy a custom Martin changing the specs of an existing model. Mark got me around 10 quotes across 3 years as I considered what I wanted to do before I was ready to pull the trigger. Never any pressure, always just "That sounds awesome, let's see what they say!" I bought that guitar, then it was delayed at the start of the Pandemic. Mark stayed in touch with updates and when it finally arrived, had me in safely to the shop on my own as we had a 4 week old daughter on top of it all. Years later as that guitar needed a neck reset from the Factory, Mark helped me get all of the planning set to drop it off as I passed through PA. Cut to a few years later and as I finished my PhD in music technology I wanted to finally get a 12-fret Martin. Again, several months of another 7-10 quotes before I was ready to pick the right one. As he was on a trip to the factory per my request he sent me photos of Wild Grain Indian Rosewood and Swiss Spruce options. Ordered and waited. When the guitar arrived, we pulled it out of the box and the lightest picking was beautiful...but if I dug in things weren't right. Mark got out the straight-edge and we found that the neck was underset. I don't view this as any reflection on Mark or Martin really, just a dumb luck thing to have happen twice. He let me make decisions about the next steps to take, but did all of the work for contacting the factory and navigated all the steps necessary of having the replacement parts selected and built. On top of all of that, he takes the best pictures, runs a great website, and is the first place I would send anyone within 300 miles that was looking for a new Martin (and other acoustics as well). My 2 custom orders are not at the high end of the range, they're really just small changes to existing platforms, but Mark has always treated me with great respect and kindness. With the Eastman and Bourgeois options in the store, I'd say that for anyone looking for their first great acoustic, their ultimate, or anything in between, this is the place. I couldn't tell you how many guitars I've played in the shop, but I'd guess I'm getting close to 100. I remember a few I should have bought, but mostly I think about the good times just hanging out, marveling at these wonderful instruments that bring so much joy to our lives. I'm extremely grateful to have a place like Reno's that I know on any given afternoon I could swing by, see and play something really cool, and have a great chat.

Walking into About Music is a joy for those of us who have a serious interest in instruments. It's…read morea tiny store, but packed to the brim with various string instruments, mostly focusing on guitars and their cousins--mandolins, banjos, probably some ukeleles, etc. The owner is extremely helpful and will be glad to talk with you for a bit about anything music-related. If you're looking for instruction, you can either receive it here in the store (there are closet-sized, but serviceable, studios in the back), or the delightful owner will help you find it, if he doesn't already offer it on your desired instrument. Check out the harp in the front window. That's my favorite part!

One of my two "go to" music stores in the area (or anywhere, for that matter!), About Music is a…read moretrue treasure. Walking into the store is like into a music museum, and I mean that in only the BEST of ways. You'll find not only new instruments, but instruments of varying vintage. And it's not just guitars...you're likely to find a harp, or a dulcimer, or a dobro...or things I've never even heard of. Not only do they have a lot of merchandise, Robert knows about every piece in the shop. Friendly and helpful, I've found him to always go the extra mile to find that that special piece you're looking for. Drop by About Music. Plan to stay a while and just soak up the atmosphere. You'll not regret it.

Went to CMC for the first time. The gentleman that waited on me was very polite and friendly. He…read moresaid he would be done with stringing my guitar and cleaning/conditioning it in a couple of days (way fast in my book). I'll be back again and not just to pickup my guitar!

I wouldn't recommend to anyone trying to get any work done on your instruments, especially bass…read moreguitars. They don't even have bass amps to plug into to "test out" your bass. As far as the repairs go I went in to have a simple set up for a bass that I had purchased and I figured since it's super close I would give it a try. When I described wanting the action adjusted on the bass they said I didn't know what I was talking about and still felt the need to charge me for looking at it....steer clear.

Ordered a baritone for our son to play and called twice to confirm the instrument was ready for…read morepick up. Drove all the way out to the Fishers location from where we live in Carmel and picked up the instrument. Brought the instrument home only to find out that it was completely not functional. Buttons were not working valves were frozen. Called the office and they admitted that the instrument had not been maintenances since mid last year. Prior to pick up I had specifically asked if the instrument was ready and had been maintenance since it was a gently used instrument. It's extremely disappointing to have an initial experience with this company that was recommended to us by our band director and have this be such a huge inconvenience.

I bought a flute for my 6th grader and took it to Paige's for inspection. A few days later, I…read morereceived a voicemail with a quote of $335 to fix it. REALLY?! I only paid $60 for it! With the clock ticking, a friend told me about Sam Ash. They had the same (used) model in perfect working order for $175 WITH a 1 year service plan and even offered to purchase our flute that was in need of repair (new pads). For the record, they also offer: Guitar Repair Woodwind Repair Brass Repair Strings Repair I know Paige's is where everyone goes, but you might want to skip the most popular spot and shop around!

Craig is the best! Definitely recommend studying with him - a wealth of knowledge in percussion,…read moretimpani, and drum set!

From the owner: Craig Hetrick has over forty years of experience teaching private percussion lessons. He has been…read morethe Assistant Principal Timpanist and Percussionist with the Indianapolis Symphony Orchestra for over twenty-nine years and Adjunct Professor of Percussion at Butler University for twenty-five years. In addition, he was a protege of Jim Chapin and specializes in drum set, teaching all styles from jazz and chart reading to Top 40 and rock and roll. A dedicated, passionate, and patient teacher, Craig takes the time and care to completely customizes each and every lesson to the student's interests, goals, and skill level. Craig has taught students ranging in age from 10 to 60 and in skill level from beginners to advanced students and professionals preparing for collegiate or professional auditions. Many of his advanced students have been accepted at prestigious music schools throughout the country and/or have gone on to professional careers in orchestras, military bands, as drum set players and as school and private teachers as well. Get started with a free 60-minute introductory lesson! (Restrictions apply)

I advise against B.O., as a voice instructor. She was unprofessional in her treatment of my child…read moreand me. More like a hateful person making nasty comments in front of us. If your child is curious about singing or wants to learn. Seek out a superior voice coach known for their positive reputation and exceptional teaching. This one bad experience damaged my child's confidence and desire for singing. A teacher should avoid being overly critical of a pupil who doesn't immediately meet their initial standards.

Not the same since Ms. Katy left. There is a completely different vibe at this SOR and not for the…read morebest. The lady who replaced Ms. Katy is unfriendly and rude. Her tone was condescending when she told my son to move his two guitars. Unbelievable.