My son had a scheduled lesson today. I drove all the way over there and the person at the desk was off today, but after 20 minutes of waiting beyond lesson time finally went to the manager at the store front and he said no we didn't have lessons. I showed him the email and I said someone at the store had booked it, name on email, and I had confirmed it again by phone later. He was extremely rude, said since we had canceled we had no lessons, but that was the point, after canceling our ongoing lessons because of school starting we were trying to complete the remaining lessons and this lesson had been scheduled by them and confirmed by them. read more

I've been shopping at the GuitarMart since I was a wee lad. Wifey gifted me an instrument cable for my birthday . We came in today to trade that cable for some guitar strings and picks. Marie suggested I test this Jem out. Head over heals in love. Marie and Jamie were so awesome. Can't believe I have a 1950's Kay Archtop now. Thank you GC!!! **edit.... Also saw a lot of you young punks wearing rings and bracelets when testing out guitars. read more

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One guy finally helped me. What I needed was in the glass cases. I purchased it but it wasn't what I needed. I took it back. Honestly, I'd rather buy online :( I only come here for urgent purchases otherwise I'll order it and wait to get it. Easier to price compare. read more

Not to be confused with the Sitar Center which mostly sells Indian instruments, or the Bitcoin Center which deals in Kryptonite Currency, that which only Superman can't use. As my Guitar Center gently weeps, I find myself writing a negative review for this place. Guitar Center will always be a little too expensive which it didn't used to be. Some of the employees here are really nice, but when it comes to return policies I'm not a fan. I'm aware that musicians probably take advantage of returns or maybe are shady a lot more than your average customer of another type of store does, but that just meant that when I was not trying to be shady and had genuine problems with my equipment I ran into major problems and restocking fees that just made me wonder why I bought it from here in the first place. And why do they make the restocking fees seem nonexistent or unimportant or avoidable until you actually need to return something. Shady AF. read more

Guitar Center - I Center away - Musical Instruments & Teachers Near Me - Houston, Texas

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Staffs not helpful, not friendly, they low ball you on trade in. They won't take great gear because they have no guitar tech. I literally went to Rockin Robin got the part I needed fixed the amp in about 15 minutes then decided to keep it cause it's a great tube amp. You kind of sit around waiting for someone to do something. I asked the manager sitting in front of someone could get me the item I was waiting he said wait for a sales associate then just went back to twiddling his thumbs. They wouldn't take my passport as a form of ID to trade in because it's not store policy I have to have a "state issued Id" which is in fact not true. These guys run a master class on how to drive away business. I came in with hundreds of dollars worth of gear and buy more and I ended up leaving with nothing but frustration. Following day I went to the westheimer location and totally different experience. Helpful, friendly, decent price on trade ins. This store has my business even though it's considerably further then the Yale location. read more

Started about 6 months ago for guitar lessons for my 12 year old son. He is also left handed. We have mark as his instructor and we are beyond pleased. Price:$$ Service: always friendly, Russ on lessons knows people by their name and always greets with a smile that you can only imagine over the mask. COVID: encourage to wear mask but not required if vaccinated read more

I purchased an Ibanez RGTHRG2 HR Giger electric guitar from this location, and found the sales representatives to be very professional and knowledgeable. That said, it helps to know exactly what you want going in. All Giger models are extremely tough to come by, so I was very surprised to actually discover this location had one available. I did see some really cool Gibson guitars and other vintage models, but had my heart set on this one. read more

Guitar Center - Musical Instruments & Teachers Near Me - Houston, Texas

I have not had a single good experience at Guitar Center regardless of location. No matter how badly I want to learn and no matter what I need, I'll never step foot into another. I'll learn from YouTube and order online! read more

Poor customer service! After I waited 40 mins. I wanted to sell this pdp kit! And the store owner Mary offered me 120 dollars for a pdp satin kit 5 peice, saying the kit was in poor condition! Also the kit was full I've eveans g2s too and bottom. Mead on bass drum! You be the judge. read more

Guitar Center - Musical Instruments & Teachers Near Me - Houston, Texas

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Update since my previous visit. Went today and the manager (red shirt so I'm assuming) was the guy you expect at a guitar shop. "Hi. Wanna plug that in? " as I stand with a Strat in my hand. "Better amps here". Takes me into the high end room, and allows me to play the high end guitars. Awesome Les Paul that's a custom shop 59' version. There's rules of course. Common courtesy of course, and please "come get me when you're done". Instead of leaving it on the hook or a floor stand. That's how you get people back. Think his name was Russ. But only 50/50 on that. read more

Guitar Center - Musical Instruments & Teachers Near Me - Houston, Texas

i stopped in to GC yale street in Houston on Christmas Eve. NOBODY in store. two employees were having a conversation...so i had to wait before they acknowledged me! Show redhead girl started helping me then took a call on store phone and just walked off!!! WTF!!!! That was my last bad experience with this store. there are sooo many. too many to list here. stay away. buy online!!! read more

Went in for a return, guy gave me "Credit on Account" I asked if I can use it at another store or online and he said YES. Go to try and redeem my credit online, I can't. Talk to CS, they say I have to go in and get a gift card. So head to a guitar center - get in a hit in run and then the item I wanted to buy has sold. So basically fuck you home dude had long dark hair, glasses, skinny to medium build.. assuming in management since other associates kept coming up to him asking how to handle a situation. You owe me a rear bumper and good deal on DW5000 pedal. Wouldn't of had to make this wasted trip if it wasn't for this POS wanted to keep the sales in their own store. read more

The team at Guitar Center exceeded my expectations for customer service. We initially began working with Associate Jay to process a refund of a drum set. My Brother-in-Law was unable to bring it with him on his international flight due to updated flight regulations. It appeared that we would have a logistical nightmare issuing a refund for my Brother-in-Law who lives overseas. The Customer Service Manager Justin provided a solution to our issue, and we were relieved! Big kudos to the team for going above and beyond to solve our problem. read more

Best selection of acoustics of all the GCs in the Houston area and the most helpful staff! I came in for strings and got the chance to play a $6,000 Taylor (and the guy who helped me was very chill about it, which is rare at a lot of music shops.. especially with the high end stuff. IYKYK). Maybe when I win the powerball I'll be back for it.... read more

I forgot to post a review about this place until I was leaving Sprouts this afternoon, and heard some really great music coming from a dj posted outside of their store. Great marketing guys! My experience with Guitar Center was great. I purchased a guitar for my fiancé along with lessons and insurance. They explained everything thoroughly and I had a fantastic experience overall. I wish I could remember the names of everyone who helped me, but their staff was knowledgeable and customer focused. I appreciated all pf the help are service that I received. Thank you for a great experience guys, I will definitely be back to purchase a guitar for myself soon. read more

They have experienced employees that help you find what you need! Also, the service is great!

My evey exchange in this store has been uncomfortable. I hate it so much I don't even want to order online. I avoid it now at all cost although it's the most convenient location. I simply will not shop there anymore. I certainly need new options. Good customer service is not mandatory for each individual. read more

Purchased a Pro Tools subscription yesterday location 195 Yale, St. how come the guys not only were rude but didn't sale me the correct version of the subscription. When I tried to call in to get the problem corrected they kept hanging up the phone IN MY FACE read more

I completely understand COVID protocols, but you have to make a line to enter the store, and it's 1 customer per employee ratio. They have 3 employees here so you can just imagine. I wasn't aware you had to make a line to get in, and walked straight in, and a lady told me I had to make a line in a very obvious way, as if there was a bug sign stating so. I ran out of patience after waiting 15 min in line and left. I came back the next day hoping it wouldn't take as long, as it's worse. A guy walked out pretty upset about the same thing. There has to be a better way of doing business right now!! read more

Huge shoutout to the guitar tech Wyatt. He really know what he is doing. He helped me out tremendously today (1/5/2021). Thanks for your patience and your experience. Hope your supervisor/Management team reads this and consider a raise for your hard work. Thanks again bud. Work he did: He did a complete tuning set up on my Ibanez and it sounds amazing with the new set up and strings. read more

They are scared of their own shadow regarding COVID protocols. They're grossly overdoing it and lost business from several people in the 10-15 minutes I was standing in their one in one out line. I needed two cords for a speaker - it would take me 5 minutes max in the store but because they're terrified of the great Chinese boogeyman they've made it impossible to shop there. The fella that seems like the manager also talks to you like you're stupid, refers to it as "his" store when ordering you around as if you should have read his mind by then on the protocols and hat aren't posted, aren't communicated or anything. You're just supposed to figure out why there's an unnecessary line out the door. Not a great way to conduct yourself and not a great way of doing business, COVID-19 or not. read more

Meaningful people who help! Unconditionally. The employees here helped mend and tune, my guitar Thanks for the guitar

We used their sell back program for 2 guitars, an amp, and other equipment. Emilio G. was very professional and friendly to work with - we used the buy back cash received to buy a Guitar Center gift card for use at another store in Boston MA. The buy back program is fair and transparent. And I just like how nice everyone is at this Yale Street store! read more

Anthony is very helpful and knowledgeable, I wish I could give him 110 stars. He provided me the best customer service I have ever received. Lately I've been trying to find an outlet to lift my mood and I left with a beautiful guitar, that he helped me tune. I am so thankful for him being so personable and helping me pursue a path to happiness. Kindness will be never forgotten. read more

Guitar Center - Musical Instruments & Teachers Near Me - Houston, Texas

Store is doing a great job at safety protocol for Covid. Masks required and tape all over the place for social distancing. Came in looking to just get strings for work so I had to leave with them. Took 45 minutes from waiting in line till walking out the door. The sales associates on the floor were super friendly and knowledgeable. Protocol and sales associates deserve a 5. The things that deserve a 1 and really dropped the stars were the time it took and the guy at the front door. Seemed to be a manager on a HUGE POWER TRIP. Walking around arrogantly and barking orders at the sales associates. Be extra kind when you're being helped by sales associates because they have to work with that guy. read more

Wouldn't take my return (was longer than 45 days so I totally understood). However the employees told me they would buy it back from me for around 1/4 of the price. So I agreed. After an additional 30 min of having me follow them, watch them test the product, them agreeing to paying me a certain amount, they then proceed to tell me they won't buy it back after all. Didn't say they were sorry and just handed me back my product. Super rude customer service read more

I called in advance to try and sell an electric drum kit with a minor break, they said it would be alright to bring it in. But when I got there they wouldn't accept it because it was an "electric drum set" with little to no explanation. I used to shop here frequently but they have become a very unprofessional business and I wouldn't recommend it to anybody. I'm very disappointed at what this place has become and the people who work here. read more

When this Guitar Center opened up, the bf was ecstatic since normally we would frequent the big one on Westheimer, this one is ok but I think I prefer the other one. It's not very big, it has pretty much a little of everything but not very much of a selection. Customer service is spotty, I can't tell you how many times we've come here and gotten ignored by the employees. If you're into sound machines and controllers they don't have the best selection. I would go to the westheimer location for that. But they do have decent sales pretty frequently. If you're just getting into playing guitar, they normally have good sales on guitars for $99 bucks, not too bad. For the most part, this location does the job if you're looking for something common, but if you're looking for a larger selection and excellent customer service, look elsewhere. read more

Guitar Center - Musical Instruments & Teachers Near Me - Houston, Texas

Mark the guitar instructor is great. Gives my son a lot of positive attention. He can really connect with his students. Kudos to him.

Hello? Does anyone work here? I've come in twice this week looking to buy a nice set of headphones but wanted some help to find what will fit my purposes best. There's nobody in here. There's one guy who keeps walking in and out of a room. I can't wait around looking confused all day. What a waste of time. Also, why did you get rid of every acoustic guitar over $1000? What kind of skeleton of a music store is this. No wonder rock is dead. read more

The people who work at Guitar Center are knowledgeable and helpful. Their inventory is large. I'll go back reminded me of Radio Shack

Not a huge fan, but I do shop here. The service is spotty and there is so much construction it just frustrates me. (I know it isn't their fault) It is in a good location right off I-10 by Heights. Right in between World Market and Sprouts. They also don't carry the strings I use. I ended up getting elixirs for my acoustic which were $16.99. I used these a lot in the past but hate the price. I guess I will order my Gibson strings online. I did buy a Gibson J29 here last year that I enjoy playing at home. But it wasn't sold to me, I picked it out and found an associate so I could pay. read more

I play ukulele, but I love looking at guitars and bass guitars. So many are works of art. This location sports a nice selection of ukes. A number of the top manufacturers are always in stock: Kala, Luna, Mitchell, Fender (Fender makes great ukes, both acoustic and electric), Lanikai, among others. You can find beginner models under $50, stylin' models for several hundred, and quite a few in between. When I visited, they even had a guitalele (a 6-string hybrid of a guitar and a ukulele, with EADGBE tuning instead of the uke's GCEA). Wandering into the collectible guitar area, I saw a gorgeous gold metallic Gibson Les Paul, circa 1950s, encased in glass. After staring and drooling a bit, I checked out a very modern looking 7 string guitar with no headstock. The staff are friendly. One of them helped me find an empty tab book for bass players. I use them for my uke, since both are 4 strings. I also found a cute lunch box shaped like a hard case for a Fender Strat. Got it for my guitar playing niece--I hope she likes it. read more

I'm dissapointed my son has guitar lessons with Preston and everytime he comes homes he says he always being scream at, that guy has no patience at all his very rude and should not be able to be teaching others. read more

Had a 40 year old Gibson that needed quite a bit of work, new amp Jack, new frets that had to be set in exactly and more. Johnny Reyes, Guitar Tech was highly recommended and was so amazing. So professional, kept updating us on progress of project, it all turned out amazing. Highly recommend! read more

Awful customer service. Called to gain assurance in selection of keyboard stand. I was told a specific item would fit it. Drove twenty minutes to store. Drove twenty minutes home and spent an hour assembling stand that did not fit. Drove back to purchase another stand. I was told they would order another stand that would fit. They offered to help with assembly. I waited a week and called. After speaking with manager and person who told me that they would assemble; I was told sorry we can't help, but will put it in your vehicle. Awful customer service. I even mentioned I would wait until they had time. Only to be told we won't be able to assemble. Basically they lied to appease me and sell yet another item. read more

Unlike the place I went to before coming in here, these guys talked to me when I walked in the door, and answered my questions. I walked out happy with everything I needed. read more

Wyatt at repairs is not only a fantastic luthier but a great customer relations employee. He went above and beyond out of his way to help us solve a few problems and had us leaving with a smile on our faces. I'm normally skeptical of guitar centers but Wyatt has changed my experience for me. read more

This GC looked out in a tremendous way. Troy picked up and helped me locate a hard to find bass within their inventory, which was way in the back of the store. He then let me know that Cass would be the one holding it off to the side, which she did. Ron helped with my assortment of items for my rehearsal/performance set up. Ron then helped wheel it out to my car. So attentive and friendly. read more

I don't normally write reviews, and I usually dismiss one-star non-reviews as "waaah I didn't get what I demanded so I'm gonna show you, I'm gonna post a bad review!"... but in all seriousness, it has taken me 2 years to get to the point where I can even think about what they did to me at the Heights Guitar Center. In January 2017 I brought a couple of my guitars in for routine stuff, no problem there, but I also (made the mistake of bringing in) my 1964 Gibson Firebird VII for a check on the electronics & frets. This guitar has been in the family since I was in diapers (I am almost 55) and my dad gave it to me when I turned 18. I heard nothing for a few weeks and finally in March 2017 or so I got back in touch with them, and the tech asks me what I want to do with the guitar, they didn't want to touch it because of the cracks on the neck. I was like, WHAT CRACKS?? I collected the guitar at the Westheimer store, where they had sent it for that tech to look at. Without checking with me, they threw my guitar case in a UPS box without securing the neck & gave it to a driver, during which time (and I have confirmed this this week with an independent luthier), the banging around not only undid the previous (and very successful) repair I had done in 1983 (by a real luthier), but also further cracked the finish, leaving the headstock loose & moving back & forth. I know for a fact (as do people working there) that the guitar was fine and intact when I brought it in, as one of the salesmen played it. When I returned to the Heights store, the manager Troy (whom I see is referenced in another review) did everything he could to 'retail'-splain to me why the damage was my fault and that it was like that when I brought it in. How unbelievably maddening, not only did these inept people (re-)break my guitar, but this s.o.b. Troy lied to my face & implied I was a liar at the same time. The most unprofessional person I have ever encountered in retail. He lied his way out of responsibility for the damage, even though they 100% caused it. This is a GIBSON FIREBIRD, not some dinky Squier needing a refret or something, the way they treated my guitar was obscene; and the way Troy treated me was the ultimate in snide disrespect. There is nothing that customer service can do to assuage my anger at this situation, it's been everything I can do to not take them to court for these damages. I will stick to small music stores from now on, and suggest that others do the same - from the CEO's quotes on employees and compensation, down to this moron Troy, it's evident Guitar Center is all about the profits and not at all about the music. read more