I was mislead by the counter guy that they would assist me with a issue but they did not. I needed…read moreto get my transmission fluid and filter replaced for my warranty, it was a mistake on my part I did not catch the due mileage in time and went over a bit. I do get my oil changed every 3000 miles when warranty requires 5000 because I do take care of my truck, too expensive not too. Well they said they would "misread" my mileage so it would keep my warranty valid. I dropped by on Monday to make sure my truck would be services on Friday as it was when they could schedule me in, they did not tell me they would accommodate my request then or at our first conversation either. Picked it up on Friday and the counter guy said he could not change the milage because it was wrong to do so. But lying to me that he would is quite acceptable in his mind apparently. The owner came over and started telling me about its a battle repeatedly until I told him we are not in a battle we have a disagreement that's all. He raised his voice and kept telling in about its a battle in business and I don't understand and kept ranting on and on. I told him it was ultimately my fault because I missed the milage but I would have gone somewhere else that would done my request. If I wasn't able to find another company I would have just done it myself because it would be out of warranty anyway and save myself $660 which was my bill, pretty excessive actually.

We brought in our 2006 Volvo S60 because it was making a metal on metal noise. We had previously…read moretaken it to Brown Motor Works in Columbia and they couldn't figure it out. They just said it was getting older and just makes noise. Newman's figured out what the noise was and fixed it. We also had them put on new Shocks, Struts and new headlight assemblies. Our car runs like its on rails again. Very professional and friendly. Didn't try to up sell me anything like most mechanics will do. When you've traveled in the military, it's hard to find a trustworthy local mechanic...problem solved. I will definitely be back!

He is always on top of it, tells it like it is, always fast repairs. He will tell you if he thinks…read moreit is worth the money to do the repairs.

I have had good experiences with Robertson's Auto service for over 40 years now! They are honest…read moreand good mechanics in the sumter,SC community.

I had taken my vehicle to get them to repair a power steering fluid leak, they wanted $70 just to…read morelook at it. The leak at the time I brought it to them it was a slow leak where I could drive about 150 miles before I had to refill the power steering reservoir. They called later the same day and told me that the pinion section of the rack had a hairline crack that was causing the leak. I had told the lady at the counter when I checked in that if the repair cost was over $250 that they were to call me before work. I was told that it would cost $1300 to install a new one and I told them that was more than expected. I asked them to put it back together and I'd be there to pay the $70 and drive it home. This shop was mad because I didn't want to pay them $1300 where I can buy a new rack and pinion unit for $170 and install it myself !! Don't do any business with these people, their crooks!!!

Best place I've ever experienced to take my vehicle for service. Very good mechanics that keeps you…read morewell informed and excellent customer service. Always a pleasure to do business with.

Very good customer service they take the time to figure out what's wrong, will definitely use them…read moreagain

Healons got my van running after driving through a flash flood. Sounded like engine was shot loud…read moreand rickety after it dried out. They explained the air intake was low and sucked water up into the engine and the insurance adjuster agreed. They replaced the engine in a week once it arrived.

I paid money up front to get a transmission done. It's been a frustrating experience. I don't hate…read morethe man. I know he's in a bad spot but I have waited too long for service.

Took 7 weeks to get my car also got it back they for got to put the plug back in the transmission…read moremessed that transmission up so had to take it back they had it 3 more weeks picked the car up and the middle cap on my hub cap they had black electric tape on it still transmission was not running good 3,000 dollars later had to Trade my car right away before I broke down they made a disaster mess out of my car always one lie after another with calling trying to check on my vehicle...

Solo traveler here from FL (with a horse trailer), blew a truck tire on the side of 95 with no…read morespare (dumb yes I know) Called over 9 tire shops looking for a replacement- everyone told me I was SOL-except Sumter Tire Plus. These guys were the ONLY ones to help me out. They bent over backwards for me and went above and beyond. They did everything in their power to help out me and gave me multiple options which I thought was impossible. They ensured I was safe and sound before hitting the road again. I cannot express how grateful I am for these guys. Everyone was so nice and respectful. Great pricing and left feeling educated and happy! I wish you could rate higher than 5 stars.

This is the best automotive shop I've come across in over 10 years. Fast, reliable, honest, and…read moreaffordable.

My go-to stop for car care! I found this shop in Sumter through the Carmax RepairPal service. They…read moreare knowledgeable and responsive. I scheduled my appointment for warranty service and brought my car in. I was updated regularly along the way -- informed of progress, delays, and any changes. One of the car parts was on back order and they got me in for installation the day it arrived. They offer a military discount. I also came one day with a really low -- almost flat tire -- and they got my car in to check it out immediately, while I waited. The employees are all friendly and I would recommend this business!

BEWARE of the bait and switch practice and defensive disposition at this SCAM shop. Our 2017 GLE350…read moreMercedes was brought to Car Care & Repair, LLC, for a solid yellow check engine light (minor issue) and shaking rear wheel. Cece(?), the front desk receptionist, quoted $126 for a diagnosis, and after that was done, another $126 for a more in-depth diagnosis, which is literally unheard of. Car Care & Repair LLC used the FIRST $126 to rack up a potential profit of $1,1817.30, minus $713 for two rear Continental tires. The remaining EXPLORATORY let-us-find-other-unrelated-BS-concerns-to-sell-you included the following replacements: cabin air filter ($133.56), engine air filter element ($215.47), Engine Coolant Expansion tank ($54.86), "BFLUSH" or break fluid flush ($120.43), Oil and filter change, synthetic ($134.53), and "align EURO" ($159.95). None of this had any relation to the check engine light, which O'Reilly diagnosed for free with the code for emission leak, generally related to a loose gas cap. So, Car Care & Repair, LLC, charges the SECOND $126 fee to diagnose the original problem, and claims the cost involved tools and equipment to locate the problem, which everyone knows is the cost of doing business. The owner said charges include his having to do an Internet search because the vehicle is a newer model. Again, COST of doing business. Why should a customer take the HIT of his lack of knowledge? Taking Scam Artistry to another level, Car Care & Repair, LLC, charges ALL CUSTOMERS A FEE FOR HAZMAT REMOVAL, regardless if they dispose of anything related to your vehicle or service. We were scammed $25.35. Now, ERIC, who identified himself as the owner was contacted for an explanation, not only was he initially rude, defensive, and obnoxious but failed to understand the concern with the fact that Car Care & Repair, LLC, FAILED TO GIVE NOTICE OF THE TWO DIAGNOSIS FOR THE ONE ISSUE. WHAT CAR CARE & REPAIR, LLC DID NOT KNOW: The vehicle is up-to-date on its scheduled maintenance service (A & B) by Mercedes and was recently serviced this year, a few months. The Servicer confirmed that an oil change and all items (SCAMS) are not necessary and to bring the vehicle in when in town to have the check engine light CLEARED. As for the tire replacements, Car Care & Repair, LLC, will not be doing that or any other jobs for our three vehicles. We'd rather drive the distance to an honest CERTIFIED Mercedes center or the dealership, being that none exist in Sumter. BEWARE of Car Care & Repair, LLC! Don't say you weren't warned. Unless you want to pay $280 to be told that the job will cost $266. NO thanks. Further SCAMMING DENIED! Car Care & Repair, LLC CAN NOT BE TRUSTED.

These people have the WORST SERVICE in the world! They are cheats and they are argumentative. They…read moreNEVER have enough technicians and are always lying about something is wrong with you car that is not wrong. Never take their word for what is wrong with your car. They get commissions from selling tires and they will RIP YOU OFF! You can schedule an appointment with them and they will still make you wait 3 hours before they even check your vehicle. They are the WORST!

Thanks Firestone, on broad st in sumter, my car is running better than it ever did, since the day I…read morebought it, keep up the good work fellas and FYI, please don't forget to give to the boys and girls club during checkout, all you firestone fans

Always straightforward on mechanical issues, cost, and schedule…read more Most reliable and helpful of all automotive services I've used.

Awesome service!! These guys are honest and dependable. My car has never run better. I'd recommend…read morethese guys to anyone.

They kept our lawnmower for almost a year and didn't return it or contact us. It was so bad we…read morewould joke that they were renting out our mower. Got it back and the second time we used it a belt snapped. Please don't go here.

bad bad service. it's been over a year now , they told me to pick up my mower or I was going to…read moreget charged per day, when I got there got charged for the repair and it was the wrong mower I have been calling and going there to check same guy always tells me he is waiting on parts, over a year $130 dollars down and no lawn mower.