I toured the school, paid my deposit, and signed my contract in June of 2023 (my son was 12 months old) and he started classes in June of 2024 (when he just turned 2) for about 1.5 months. When I first toured the school in 2023, I was amazed by the facility and loved the head of school (Nicole) and paid a $1,400 deposit to secure my spot and start June 2024. Well, right before I was going to start, I was informed that Nicole left and there was an interim head of school who had zero clue that Gabriel was going to start and then proceeded to tell me that the minimum age moved up to 2.5 so she had to see if they could allow my son to start at 2. Well, I explained that I paid my deposit and signed my contract a year in advance and arranged for me to start school relying on childcare. They ended up letting us in and it was truly a hot mess. The new head of school, Sarah, started at Guidepost right before my son started attending. During my 1.5 months there, there was a high staff turnover (including his lead instructor and several teachers assistants), my son came home with serious diaper rashes, they were losing his things, he came home with 2 unexplained bruises, and honestly there was more. They didn't post any photo updates on the app for over a month and my son stopped coming home with artwork for several weeks. I had no clue what they were doing anymore, could no longer trust them, and pulled my son out. During the time I was there, I verbalized all of my concerns to Sarah and she brushed them off. Towards the end in my last 2 weeks, I saw the transition from a loving, nurturing environment to a chaotic environment with kids visibly unhappy. I raised my concerns to the head of school who said this is all because my son "started too young" without taking ANY ownership and I also raised my concerns to the regional managers of Guidepost, Diana and Kristina, and i explained to them that the facility is stunning, but there are some major issues they need to work through. They explained that they had staff from other guidepost facilities visiting to help the school with structure and organization. We agreed that I could check in every once in awhile and that my son is welcome back anytime. I reached out once I found out that Sarah (the former head of school) left. They currently have a well-qualified and lovely INTERIM (temporary) head of school, Jacquelyn, for the next few months until they hire a new head of school and she goes back to the other coast. I reached out when I heard Sarah left because most of my concerns were related to her. Well... now they are going back on their word saying Gabriel is not welcome until he is 2.5, which is several months from now. I need to put my son in another program because I need childcare, but they have yet to respond about returning my deposit (that is supposed to go towards the last month we never used because we were welcome back "anytime"). They are money hungry and I genuinely have concerns about who they will hire as the new head of school out of desperation in such a short notice. It's truly sad because we expected to be part of the guidepost family until my son aged out of the program. read more