Was helped by steven who is very knowledgeable of the teams/ sports history in general. Very…read morefriendly customer service from all employees at this location, which definitely contributes to me being a return customer.

Try being open during the hours you say you're open. 3 different days in the afternoon there was a…read moresign up that said "back in 30 min"...did you mean 30 days? 30 weeks?

I went to buy a hat all the way out here because the hat store in berkeley acts so anti customer…read more This was worth the drive Great customer service and assistance. Great selection and good prices. I'll be back

Called on a holiday to get information on hats. Apparently the number gets routed to his cell…read morephone. After answering quick perfunctory questions about opening hours (which I wouldn't have to ask if the hours on Yelp were accurate or if he actually had a functioning website which listed the hours) and what the return policy was, he rudely said "who is this" as if I was an undercover agent or something? Then he said "I'm trying to enjoy this holiday with my family". I said "if you weren't available you didn't have to answer the phone, or you could have told me from the beginning when was a better time to call back". He said "well you just kept going on". The entire phone call was 2m24s! Okay dude don't answer the phone if you don't intend to help someone and answer their questions. Don't answer the phone when you're "with your family on the holiday" if you don't intend to actually help them. This guy has a reputation as a nice guy but actually he's rude. Rude "nice guys" are the worst. I guess I'll go to the Berkeley hat shop where at least I know they're rude. This Vallejo place is worse because I was fooled into thinking I'd get a nice guy!

I'm gonna start this by saying that I try to be understanding. I know how things can be,…read moreespecially around the holidays: people get rude; everyone is busy; most of us are ready to pass out we're so tired. However, I just couldn't excuse the way I was treated here. Now, I'm sure specialty stores like this can have a hard time competing with some other stores that not only carry their products, but others as well, allowing them to charge a little less. Well, I needed a Christmas present for my 10 year old cousin, and had my heart set on a Giants jersey for him, so I didn't mind spending the couple of extra dollars to go to a store like this and get exactly what I wanted. I went into this store and had to wait for quite a while before someone would help me. I only saw one guy working behind the counter, and he was positively swamped. After standing there for several minutes, I happened to see another guy who worked there and approached him and asked if he could help me. After an over dramatic huff, he agreed. I asked if they had Giant's jerseys for kids. He said yeah and walked me over to a rack and pointed to a section of shirts. When we got there, I had a question; however, this guy rolled his eyes at me and WALKED AWAY. He walked away!! I wasn't speaking softly- there was no way he didn't hear me. "What a %&$" I thought to myself and figured I'd get my jersey and leave. That's when I noticed he didn't even take me to the Giants jerseys, he took me to the A's jerseys. After that, I wasn't going to deal with this store or their employees. I walked out. Go to Fanzz downstairs- they're friendly and helpful and have a much better selection. I will never set foot in this store again.

A good place for a fan of sports. The stores been in Solano mall forever. Only one problem. Called…read morein for Black warriors finals cap (specifically). The gladly stated it was the black hat. They wrote my name and number down and I was told I was going to be called in on Friday. Never got a call got a call on Saturday stating they sold out and only have the blue hat. What was the the point to having that list. A place that's been there long enough that I can remember since I was young back in the early 90's I didn't expect that type of service from them.

This family-owned shop offers great service and deals! I've been coming here for years to get my…read moreclothes.

Went there today for the first time for proclub sweats and other proclub products that they sell…read more The owners was nice and cool with me if I have to be honest. They helped me with getting certain merchandise that I need to purchase. In which the customer service is very good and not to shabby. If any of those who live in SoCal and feeling home sick during a vacation/ trip here in the bay this store is a go to spot.

Wasn't sure about this place the reviews were kinda older n some not so gud I guess Jennifer the…read moredaughter took over and I was a little concerned. But people I know said that I would b in good hands if I took my business there and let me tell u staff etiquette was sincer and helpful.. I heard that since Jennifer took over the place is always busy ..even as a working mom with the next generation in tow this 3rd generation owner is Absolutely proving she belongs ... I was throughly impressed Needed 10 shirts made had no problem in completing my order I was able to Pic them up the next week. They were out of the hoodies I needed (size and color) I needed 5 3x red... had to put down a small down payment but I was able to Pic them up the next day ...and the baby... absolutely precious definitely will b back this one visit won my business ...

Right as you walk in you're greeting by staff, there are a variety options of clothing to choose…read morefrom; just plain T's to graphic & even plaid button ups, jeans, sweat suits, hoodies you name it it's hear. $25 for a hoodie or zip-up, $15 for 3 plain T's...deal I'll take it. (Prices vary + tax) Overall it was a pleasant experience from start to finish. Customer service was polite, gracious, and open to questions. If you do not find your size ask they might have it available or a shipment in route. I'll be back soon.

My daughter had a mall scavenger hunt for her 11th birthday. Thank you Lids employees especially,…read moreIsaiah!! for participating and making her birthday a day to remember!! Thank you for allowing me to drop off party bags so you could participate in the hunt. BEST STAFF EVER!!! Thank you again! Give Isaiah a raise!! Nicest guy ever!!

I went to lids today 02/19/2024 and the guy worker named Dustin was extremely rude and he had so…read moremuch attitude for no reason. He said if you buy clearance you can't get a receipt and he didn't even give me my change. That has never happened to me at other Lids stores the workers always gave me my receipt. I will be contacting management for this. Dustin is the rudest and laziest worker I have ever seen.

I took half a day off to drive up and take advantage of a sale they promoted on social media. What…read morea huge mistake! When I arrived and with an excited smile asked to see the sale section, the owner gave me an unpleasant look and said: "the hats are in the back (behind the counter), just tell me what you want and I'll see if we have it". I told her I wanted to browse the hats, she refused. She asked my size, which I did not know. What an unpleasant experience, eventually she brought out a couple of hats and threw them in front of me. All I can say is that if you want to announce a sale, then don't treat your customer who drives a good distance with such disdain. I even dressed up for the trip. I can promise you I won't darken their doorway again. Ever. My wife had been excited for me to get a nice Panama hat, and when she heard the story she called the store the next day and had a conversation with the owner (I do not remember her name), who promised to call me with an apology. Even given that chance I have never spoken with her.

The company is showing unethical sales operations. I received a gift and the hat was too small …read more The store had me send it back . I have receipt that they received it. I have spoken to their manager who told me that they were going to be sending out a new one. I have now called the company several times and they're not returning my phone calls. They have not sent out the replacement hat. My next step is to call the Better Business Bureau And report them.

Very cute shops, lots of good finds. I little expensive, but I get you are in downtown Napa. My…read morekids found lots of cute little trinkets.

This is a great addition to downtown Napa. Unique, vintage, alternative, and with class…read more Great They actually have MENS clothes as well! Looking forward to coming back for some concert tees.

Very nice store - I think I basically grew out of it though. Trendy for young people. Some style…read moreand things that are a bit different than people who clothe themselves exclusively from what is for sale at Costco. Shoes, pants, shorts - all the most trendy styles and fits. The store itself is pleasant here as in all the rest of the stores. If every other word you say isn't "low key" or "deadass" you probably will feel outta place here.

I wanted to get my eldest a new pair of kicks since she said the ones she was wearing were very…read moreuncomfortable. Thanks to the helpful staff who measured her foot and got the appropriate size for her! They had a sale going on so shoes were selling like hot cakes, but she scored the Converse Chuck Taylor All Star High Top Kids Shoes! She loved the Snoopy Gummy Candy they sell there as well! She's loving her new shoes, turned out one of the twins I nanny has the same pair!! I would definitely recommend this location, great deals and we'll definitely be back! We loved Nut Tree shopping center, so much to do! SYOY! :D

Awesome shop and staff was very helpful since I don't know anything about skateboards. My daughter…read moreis now 3 and still loving her board

Great guys. Went over to buy a wallet cause mine got robbed in sf helped me out quick and easy,…read moregreat selection of clothing on top of the decks and stuff. The two dudes working smelled suprisingly good a light hint of vanilla makes me wanna go back, cool dudes.