If you like dealing with obstinate, unhelpful people that know you are on the hook by commercial…read morecode to their "services" or someone like them, this is the dinosaur of a business you've been looking for! I have had so few interactions with businesses like this in Washington, I can't count them on one hand- Bud Clary Toyota, Virginia Mason Hospital, and now Mansfield Alarm. Details are too many and I am not wasting any more time and energy to describe all the ways they fall considerably short of acceptable. I will at this point be looking for literally anyone else to fulfill the role they occupy.

I have tried numerous times to cancel my service for over a year. Unfortunately we setup an…read moreautomatic payment, and they will not stop pulling money from the account quarterly. I have even informed them we do not even live at the address they are billing for, and it still continues. When it was Mansfield it was good service and you could get things taken care of, but everything changed when Guardian took over. Stay far away from this place.

Customer service is still alive! Andrew from Vivint made a service call to my home to change out a…read morecouple of expired smoke detectors. He also checked my sensors and replaced batteries. He was so knowledgeable and professional! I was so impressed! He was on time and very courteous. We have been Vivint customers for 10 years and will continue to be so for many more. Thank you Andrew from Vivint!

I am so annoyed with this company. They came in to install and quoted me a price. I look at my…read morebill and it's $27.00 higher than what I was quoted. I called and was on the phone for 1 hour trying to cancel the monitoring or give me my quoted price. I was hung up on twice. OMG, what in the world are they doing over there. Finally, the last guy I talked to reduced my bill to what I was originally quoted. What is this "give my your number so if we get disconnected, we can call you back. That doesn't happen. Very frustrating company!

From my experience, any company but this one. They hardly give their employees hours and they only…read morepay them minimum wage. I have heard about guards reading books while on the job, cant really be surprised by that when you hear from employee after employee about how little they are cared for by this company. Turnover is pretty high, with new guards regularly showing up to work a site because someone quit the day before. If you want something secured and monitored by a professional who has been in this industry for longer than a couple months, I would go with another company. This one just throws new guards into the thick of things with no supervision and a "It's your fault if you screw up" attitude.