Update after Johns lovely response:…read more Your invoice does not reflect the lies you just said in your response. I was charged: $119 for Sewer $139.16 for water $558 in "Miscellaneous" charges such as apparently mowing the grass lol. And $550 in carpet, not $800. Oh and also, I spoke with the apparent carpet guy, who does not own a business for carpet install. He does not recall installing carpet? He had no idea what I was even talking about and denied owning a company called "Julio Perez Carpet Sale"(that was the invoice you sent me) Also, your other invoices from your "Miscellaneous" charges that you had your "Contractor" perform(installing flooring and apparently unclogging drains) does not have an active license from the MHIC, I checked multiple Times and even searched him by name. Don't worry, I will be reporting him for you. The incident on 7/13 is not the incident about the air I am speaking of, but nice try. You failed to speak on the roach problem? Anything to add? What about that awesome cracked window? I will be by Friday morning to pick up my amended security deposit. Thank you :)

I'm an investor with just about 20 years of experience and about 2 million in commercial and…read moreresidential assets. I used Boomtown to manage 1 Townhouse to see if i'd give them any others. John is is a good salesman but that's the extent of the praise he'll get. The townhouse I had them manage was a new reno that by Johns own words, "reminds him of one of his own reno's". He even asked my advice on different contractors I use. During initial talks I was clear about what I was looking for in the rental agreement, the renters and the contract with him. I signed up for his "Premiere" price plan & requested renters with at least a 600 credit score, information about their current living conditions and agreed to a 1 yr contract (along with a few other requests). I signed the docusign contract he sent which was for 2 years (my mistake for not reading the contract more thoroughly). He told me we could get $1400-$1450 for rent, which he failed to do. I agreed to drop the price and ended up paying about 10.5% of the monthly rent + the first months rent (which is 2-3% higher than most PMs around Frederick) I waited approx. 2 months & questioned him about marketing then realized he wasn't marketing on MLS & only used free sites. I guess he doesn't want to split the commission or pay to list. In my opinion his choices cost me income. My realtor friends offered to list for free, he stated that he didn't want to & went to sell me on how things were picking up; I gave him 30 days. He just happened to find renters with a lower credit but were willing to pay a few months up front. He swore they were great; This should have been a red flag, but like I said, he's a good salesman. We cleaned the TH a few days before moved in (new carpets, washed and waxed floors, new granite, new paint etc). A few days later, he found some dirt in the corner of a drawer in a closet, some dust on a shower shelf, leftover trim pieces in the shed that I wanted to keep in case the renters damaged what was installed and some random small pieces of trash that probably came from the new neighbor moving in next door. Instead of telling me, he went ahead without approval and hired a cleaner for $200 -I had found on the invoice the following month. Had I been the PM, I'd probably have just grabbed a paper towel and handled it myself. I also found an additional charges for landscaping that wasn't done and had to be reimbursed. Over a month after move in a few other issues popped up: dryer not drying clothes from a short in machine, leaking brand new dishwasher, ants etc. John and I verbally discussed items such as these that the renters would be responsible for, all of which were supposed to be included in their contract but weren't. From that point forward I told them that any discussion between us had to be through email because I don't trust him at his word and his failures were costing me money. I want everything documented. He informed me that I wasn't allowed to work on the property and would only give access to his contractors - I found out later are actually just certified handymen who upcharge: Under $10 = $5 upcharge, $10-$100= $10 upcharge, $101-300 = $20, $301+ = $50 upcharge etc. & they don't supply receipts I received emails from 7 emails/people (Carrie, John, Annie, Katie, Julianne, Repairs and "donotreply"). I'd CC John on the reply. He asked me not to include him on future emails and to direct them to one of the women. The communication leading up to this was bad. The various women who responded to my emails were cordial but never informative unless I asked specific questions John completely failed to do the 3rd month inspection and I didn't get notification for the 6th mo. inspection on time. When questioned about it, they continued to try and call me rather than own up to their mistake and document it. Their excuse was that they canceled inspections and the need to hire someone to help out.They should have been upfront about it and not let me find out months later that they missed their contractually agreed upon deadlines. I told them I wanted out of the contract since they'd breached it. Instead of owning his mistake, John said he had to talk to their lawyer and said something along the lines of , why should he let me out of the 2 yr contract, and what would he get out of it. Again, this show the character of a man I don't want to do business with. More issues lead up to move out. He found no issues an withheld no money from the renters. He gave the renters approval to go in after their contract ended when I happened to be there. The siding had black stain from a smoldering bird nest in the vent, the TH had to be repainted, plugs were overloaded and had burn marks from being shorted out. They partially painted one wall to cover up the dirt with the wrong paint color, they took down a fan and replaced it with a light then put up a broken fan. Contact me to see the communication or move out pictures. Its it all saved.

Nurith pays attention to details, is responsive, efficient, and timely in addressing any deadlines…read more The contractor that she brings onboard also provides quality services.

I am a tenant and really appreciate the attentiveness NLR always shows when I raise a concern. I…read morealso appreciate the fact that the service people they send to make repairs and highly experienced and reliable, plus they tend to be local small business people. A recent example: my AC went out on a Saturday during the brutal heat wave (110 heat index). Fiona at NLR kept in contact with me all day and was able to have a repair person at my house that evening. He diagnosed and fixed the problem within 30 minutes. I was so relieved and am very grateful for her support.

Maintenance tech Greg was amazing and helped not only with my problem but also went out of his way…read moreto help me with a few other. Thank you again, the girls and I are happy to have a sink back!

This is easily the worst, most apathetic property management company I have ever dealt with. They…read moredo not care about the safety of the people in its communities, nor for the cleanliness of its properties. If you need an example, just drive through The Commons of Avalon, in Frederick, MD to witness it first hand. They make promise after promise with regard to maintaining their properties with absolutely no follow-through. They charge an outlandish HOA fee providing the legal minimum in return, and will charge huge assessment fees whenever they need to collect more money--I can only assume--because they failed to manage their business expenses appropriately in the recent past. If you reading this review in consideration of living on one of their properties, be warned, you will NOT be happy.

I accepted the apartment "as-is" and I've had very few problems. We had a small issue with the…read morefurnace not working, they sent someone to come look at it even tho it was 10 pm. They had to order a part for it, so they gave us electric heaters to hold us over till the part came in, which I really appreciated since I have a 1 yr old and a newborn. I havent lived here very long, so I will leave another rating when I move out :)

My experience with Jennifer Pascal, a property manager with Clagett Enterprises was very negative…read more I was offered a lease that contained illegal clauses and did not respect Maryland Landlord Tenant Law. The lease contained typos and was never corrected / updated according to the Law. 1 clause stated that I was responsible for rodents and pests that may appear in the townhouse, 48 hours after occupancy. During Showing, Jennifer stated that tenants are not responsible for the care of the small lawn. Yet the lease stated the opposite. Getting Jennifer to correct the lawn care and other lease clauses, was a nightmare. There was a "Possession Clause" which stated that the property may not be available, upon the beginning of the Lease term, even though rent has been paid. The Lease was 1 sided and sketchy. When I asked Jennifer for a law-abiding lease, my request was denied.

Lived here over 10 years and very unhappy with condo services. Prices increase and services are…read moreeliminated every year. Transparent as mud and difficult to deal with.

They don't like to enforce their own hoa rules which they can violate but you can't. Try to drag…read moreout issues that are simple so hopefully you will just stop calling. I understand now how they have a 2 star rating which is 2 more than they deserve.

We rented a townhouse in Frederick through PMP and had a pretty good experience. They were…read morerespectful about giving us advance notice if they needed to do anything to the interior or exterior of the property. They have an easy online portal to make requests or to pay your rent. Most of the people I dealt with were professional. We received most of our deposit back with a reasonable amount taken out for carpet damage. I was pleasantly surprised.

I gotta say Just Right Property Management has been such a great company and they are always timely…read morein supporting my needs as a tenant. From repairs, to inquiries and even when I was behind on rent during Covid. I've been a tenant for 12 years and they have never let me down. Cinnamon is the absoulte best. She responds to all my calls and emails and the service and repair contractors that help provide upkeep are super cool and they do a quality job keeping this home in great shape for my family to live in. No complaints here. Thanks guys!!

Cinnamon requested and accepted application fee for a rental that was no longer available and had…read morebeen rented. I contacted the owner Tony, who was rude and disinterested in any information other than Cinnamon's. I asked to send proof via email with regards to taking the app fee for a place that wasn't available, he stated "Don't bother." I wouldn't "bother" with this company, you will get a "littlemoore" than you want.

I highly recommend avoiding Peabody Residential Management Company. Newly contracted with this…read morecompany for management of 2 rented and 3 vacant properties, was hit with a several thousand dollar bill after less than a month of true management of the properties.

As a new tenant for a property managed by Peabody, I have been severely disappointed so far…read more Property listing included amenities such as assigned parking spot and pool but inaccurate - neither was given. Unit was completely different in both cleanliness and disrepair from when it was viewed until start of my lease - I was then told that *I* had to submit a repair request. It is the 4th day of my lease and I am unable to park and stay here because I was just notified that a request needed to be made to the condo association for a parking permit. Lease asks the tenant to have a professional cleaning service at move-out, but the condition I was provided is very unacceptable with grease/food stains in kitchen walls, counter is coming apart, almost every single wall has multiple nail holes and large marks, and the dining room light fixture is hanging from the ceiling with wires revealed.

May have been a competent company at one point, but certainly no longer. In the 18 months we…read moreworked with Ed, his company mismanaged the lead inspection process (costing us thousands), mistakenly charged us for maintenance and repair that was the tenant's responsibility, failed to coordinate with our HVAC company on maintenance and payment, failed to remit monthly payment for the correct amount due, and failed to coordinate and communicate with me regarding the renewal process for the tenants. I would avoid.

I've been using Edward as a property manager since July 2020 (i've used 4 different firms over the…read morepast 15 years). I found him after interviewing about 9 firms, and then went with him after speaking with 5 of his references that he provided. He was very transparent when I first connected him and he would quickly answer questions about his management style, company and staffing profile. Perhaps the worst part about Edward is that its hard to find anything negative about him (LOL). He's just the most even keeled person I've ever dealt with... He deals with everything in a calm, paced manner. He's definitely not pushy, and treats everyone with respect, and has the gray matter to anticipate and work through problems before embers turn into flames (and we've had many embers thrown at us over the years, so he's battle tested at this stage in my eyes). One example: a few years back, the unit he was managing for us had a heating issue. The parts were on back order (early pandemic related shortage), and without asking, he went through multiple hoops to try to procure the parts needed, and then checked the weather report and because of an upcoming temperature drop he went ahead and provided backup heating device to the tenant to head-off a potential heating emergency before it happens. Lets roll the clock forward: While your mileage may vary, for me, I have had several documented occasions when I sent him an email near midnight and he responds within 3 or 4 minutes afterwards. I think one time I sent him an email way later than that which was meant for the next day, and he immediately responded. IIRC, I scolded him slightly for not prioritizing sleep over a low priority email from me LOL... but that's just how he's wired. His demeanor also extends to how he hires his staff. Again, the people he's brought on seem very even keeled and are active listeners. Also, it appears he's scaling his company in a methodical fashion. When I first spoke to him 5 years ago, I think he had about 200 properties they were managing. I know he's grown beyond this, but I haven't felt any difference in the orchestration of the work. This was a huge problem for me with a previous firm where as they grew, the wheels came off. Also, with his being a registered agent in Maryland, I'm already set on using him if we hit the market for anything. He's also served as an honest sounding board a few times we considered moving on something.