Upside: the product looks great.
Downside: Once Scott gets you booked he doesn't bother to return phone calls.
The last week has been so incredibly stressful dealing with this company. We gave our business to Guardian because of Scott, the rep for Northern California. We had other companies out, and they were all a little less expensive, but Scott assured us that he would take care of everything, and make sure it was perfect before asking for payment. Laughable now, sadly.
The installer, Jeff, And his wife have gone above and beyond to install this Fence, even coming out on the weekend to get it done. However the owner, Scott, apparently did not order the right parts AND didn't bother to let us know that half was backordered despite knowing that we were under a very tight time crunch. He also told me he would be down on day 1 of install to go over everything with the installer....I have not seen him since he gave me a quote.
Look, I get that, things slip through the crack. HOWEVER after I made over a TWENTY phone calls over the last 5 days with no answer on either Scotts cell or office number, and at least a dozen voicemails, I finally contacted corporate. Today, I literally left messages on both numbers every hour today from 8am until noon. When I called corporate and spoke with the owner of Guardian Corporation and told him that I was ready to take the entire fence out, drop it in my driveway, and get another company to come do it. Magically the owner of Guardian had NO problem reaching Scott and Scott called me less then ten minutes later AND Scott acted like he had no idea there was a problem. He was quite rude.
All I needed was a timeframe so we could get inspection and plaster. I left very clear messages asking him to call me back and letting him know why I was calling. If he had simply called me back to let me know what the status was we would have been fine.
And-to top if off-the Scott drove parts for another job to my house for the installer, but did NOT bother to knock on my door to apologize, or even make sure the install was going ok, or collect payment for the fence. He left the installer to do that. Serious lack of customer service.
I would NOT give this company my business again. I guess at this point all we can do is hope we do not need any warranty work. There are a lot of options for pool fence.... read more