1. Gualala Veterinary Clinic

0

Gualala, CA

Cancel

Open app

Search

Gualala Veterinary Clinic

4.4 (18 reviews)
Closed • 9:00 am - 5:00 pm

Services - Gualala Veterinary Clinic

Pet physical or wellness exam

Pet vaccinations

Gualala Veterinary Clinic Photos

Recommended Reviews - Gualala Veterinary Clinic

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Our Nena 04/01/2012 - 07/21/2023
Leticia R.

First and foremost, I want to thank all the staff at Gualala Veterinary Clinic for taking our call and really having compassion in one of the worst situation that could happen while on a camping trip. Our 11 year old Boxer girl accompanied us and started displaying serious symptoms that she would need emergency services. We called all local vets near Fort Bragg and were denied, even with my cry of concern. I felt hopeless that I couldn't find a vet to treat her until I googled and called over and was greeted with, what is the concern and how far are you? The two staff (women) helped us as we arrived but it was already too late. My girl, passed the rainbow bridge on the 1.5 hours drive. Dr. Pfiel had a empathetic manner as he came out to our truck to confirm she had expired. She is not suffering and is at peace. Even though our girl passed, the staff made an effort to help, unlike all the other clinics we called. My husband and I are so grateful. I do apologize I was so emotionally, I didn't get the names of the assistants but you all are true heroes to our animals! Thank you for taking the time to answer, listens and be open in seeing my girl right away. I appreciate you being true to the need in helping animals!! Your passion truly shows!

Cathy B G.

The two stars are for the first appointment and follow up with Dr. Pfeil and staff. My feline companion stopped eating and drinking and was in pain. Dr. Pfeil meticulously reviewed old vet records and based his opinion on that and his exam. His staff was friendly and professional, and the visit included a courtesy follow up call. The missing three stars are based on the second appointment. The generic protocol of antibotics, pain relief, and fluids did not alleviate the pain and suffering, so I brought him back in, and the welcome at the front desk was considerably less friendly. When the tech came into the examining room, her first comments were "wow, your cat has so many problems for a cat so young," and "he's a very picky eater." I replied that I felt like we were being judged, that Sparkles isn't a picky eater, he's in pain, which is why he's choosing not to eat and that's his only "problem." It was very clear to me we weren't welcome, at least by this tech and the front desk. Dr. Pfeil came in and was rushed and dismissive with me. He was obviously frustrated that he wasn't able to identify the source of the pain and his diagnosis was incorrect the first time. I told him that I noticed Sparkles was bothered by something in his mouth, maybe his gums. Dr. Pfeil sighed, roughly examined Sparkles' mouth, and said offhandedly, "something is wrong with his gum; maybe he bit himself in there." He left it at that. No recommendation for a more thorough exam, even though both previous vets also noted gum problems. There were also no follow up calls this time. When I got Sparkles home, he was in so much pain that his fur was standing on end. I have done extensive research since leaving the vet's office. Dr Pfeil is the third vet to mention something wrong with gums, but only as a secondary observation. Another vet I consulted suspects STOMATITIS. It is extremely painful and often goes unnoticed until it is too late, and the cat suffers immensely. The only way this gets treated is if a cat's human is attentive, observant, and advocates for the cat. I did that at Gualala vet, and the response was so negative I've had to change vets. One of the most troubling aspects of the second visit is discovering the note that Dr. Pfeil added to my file about my feeling too scared and anxious about my feline companion, about being too emotional and not agreeable enough. There is nothing as efficient--or as deeply, ethically wrong--as intentionally discouraging a client's advocacy by shaming her and her feline companion into not coming back. Finally, Dr. Pfeil shared with me that Sparkles peed himself. He said lots of cats do that. I've never seen Sparkles scared enough to evacuate. Ever, and we've been through some very scary stuff. Just made me think that if Dr. Pfeil can be so callous to a concerned client in person, how empathetic--how patient and gentle--is he with a cat when it's just him and the techs? I will never put my feline companion through a visit here again. I'm grateful for local word-of-mouth that pointed out not everyone has received five-star treatment from Dr. Pfeil and his staff, even if the mostly 2016 Yelp stars might indicate otherwise.

Sadie at the Gracianna Winery Mercedes Riverblock Vineyard on the Miracle Mile in Healdsburg

See all

7 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Zoe F.
2
123
4

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

3 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Ashish G.
2
132
33

2 years ago

Always attentive and great staff. So happy for the new doctor so we are able to go with our dog instead of having to drive to Santa Rosa

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Yo M.
183
561
38

6 years ago

Helpful 1
Thanks 0
Love this 3
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Lisa F.
12
51
12

12 years ago

Helpful 1
Thanks 0
Love this 2
Oh no 0
Photo of Nicole P.
141
12
84

9 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

10 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

10 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Rae B.
0
46
3

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Gualala Veterinary Clinic

Review Highlights - Gualala Veterinary Clinic

“Three month ago, before we came to Sea Ranch, one of her glands ruptured and we had no idea that it had happened.”

Mentioned in 5 reviews

Read more highlights

Verify this business for free

Get access to customer & competitor insights.

Verify this business

Spirit Veterinary Services - Enjoying laying in the sun instead of hiking, but on the mend!

Spirit Veterinary Services

(14 reviews)

We recently called upon Dr. Frankot to perform a home euthanasia of our beloved Golden Retriever,…read moreCharlie. Six months ago he was diagnosed with a hemangiosarcoma on his heart, which bled into his pericardium. He was not supposed to survive the weekend. No one told our handsome boy! A few weeks ago he developed several more cancerous tumors on his skin, and then after Thanksgiving began to bleed internally. We called Dr. Frankot after hours on Monday and she called us first thing Tuesday morning. She came to our home after an already scheduled appointment & confirmed what we knew. The end was here for Charlie. With kindness, care, a thorough description of what to expect, and thoughtfulness for us and our other 2 dogs, she helped Charlie leave this earth. She made what was a very hard day much easier with her skill and manner. We highly recommend Dr. Frankot!

Excellent veterinary service from Jennifer Frankot, owner of Spirit Veterinary Services! It is not…read moreeasy to find veterinary services here on the north coast, and when your pet needs emergency care you need it right away! Jennifer Frankot provides mobile veterinary services and came to us. Amazing the medical services she can provide and the medication she can pull out of her mobile clinic/truck! She was very professional, knowledgeable, competent. She knew what to do, explaining every step to us as she went along. She left us with medications and instructions for home care and followed up with us daily for the next four days, doing a recheck on the fifth day. Another reviewer made a comment about the price, but we found the price to be competitive and reasonable, what I expected for the service that we received. Highly recommend!

Wise & Wonderful Integrative Veterinary Center

Wise & Wonderful Integrative Veterinary Center

(112 reviews)

Truly Lives Up to Its Name!…read more Once again, Wise and Wonderful took excellent care of Charlie, and I couldn't be happier with the experience! Their new office space is open, clean, and absolutely lovely. It's clear they've created a welcoming environment for both pets and their people. A special thank-you to Rebecca, who was so kind and gentle with Charlie. She offered him treats and, just as importantly, respected his limits when he'd had enough of his ear cleaning. That kind of patience, compassion, and understanding means everything when it comes to caring for our furry family members. It's not just the quality of care that makes this place special; it's the genuinely wonderful people behind it. You can tell they truly care about the animals they treat, and that makes all the difference. Thank you, Wise and Wonderful, for taking such amazing care of Charlie, once again! Your name says it all. We're so grateful to have you caring for our furry friends!

My dog Ms Pickles and I had an appointment at 1030 AM on 20 Oct 2026. Dr Gail was there today with…read moreall of her wonderful chair side skills for Ms Pickles. Gentle and friendly with my dog and I could see how much Ms Pickles appreciated that. The vet techs have great animal handling, I couldn't have been better myself! The office has moved to larger more spacious digs and WOW, impressive! Our visit was outstanding today with the staff. I'm always happy with my results here.

Dr Stephanie - Veterinary House Calls

Dr Stephanie - Veterinary House Calls

(66 reviews)

There is no one more compassionate or loving when it comes to a vet for your furry friend! In…read more2019, we met Dr. Stephanie for the first time, as she assisted us in saying goodbye to our 13 year old, Shih Tzu, Rocco. A sad time, indeed, but with Dr. Stephanie there in our home to help us guide Rocco over to the Rainbow Bridge, we felt a sense of relief and peace that he was no longer in pain. Flash forward to 2022, and our wonderful therapy doggie named Dharma was suddenly diagnosed with aggressive cancer. After speaking with the VCA oncologist, we knew the best decision for Dharma was to let her go, and make sure she no longer was suffering. We send an email to Dr. Stephanie, hoping that she would remember us, and be available to offer euthanasia in our home. She replied immediately, and with that same compassion and love as she had for Rocco. Within a few weeks, we greeted her at our new place, and it was as if time and distance had never parted us. She was so sweet and gentle with Dharma, and it was love at 1st sight for our usually skittish young dog. We canNOT thank Dr. Stephanie enough for being with us that day! She is so special and we are forever grateful for our finding her so long ago. With much appreciation!!

Dr. Stephanie is a very caring, gentle and compassionate veterinarian. When our dog needed to…read morecross the Rainbow Bridge, having her come to the house helped make a very difficult day easier to say a gentle and painless goodbye to our fur baby. She thoroughly explained everything that would take place, and didn't rush the process, giving me quiet time with my dog as he drifted away to sleep. Highly recommend this very kind and caring doctor!!

Animal Hospital Of Sebastopol - Louie surveys his estate.

Animal Hospital Of Sebastopol

(95 reviews)

Thoroughly Impressive. This was my first visit to Animal Hospital and the staff managed my 13 year…read moreold shiba inu with competent expertise. Based on knowing the breed's challenging traits, the vet used effective techniques to handle my shiba and successfully completed the task at hand. The vet spent quite a bit of time in the examination room getting to know my dog, to get my dog acclimated and to stay calm. Great and thorough communication with the staff all around, from the front desk to the intake and examination. Literally, a weight has been lifted off my shoulders regarding a veterinary clinic that knows how to handle a shiba inu and that my dog's needs are met. Thank you so very much Animal Hospital

I rarely leave negative reviews, but after losing my male eastern indigo snake, "Indica", I feel…read moreobligated to share my experience so other exotic pet owners can make an informed decision. I brought Indica to Animal Hospital of Sebastopol because I specifically wanted an experienced reptile veterinarian for a federally threatened species. Before scheduling, I asked how the urgent drop-off process worked and was told I would receive updates during the day regarding the doctor's findings and treatment recommendations. I also asked to make sure the vet felt comfortable treating a rare & valuable species. When I dropped him off, I explained that I work in healthcare as a medical receptionist and cannot answer phone calls while checking in patients. I specifically told the staff I would be available during my lunch break from 12:20-1:20 p.m. and asked that, outside of that window, they leave me a voicemail or send me a text if they needed anything. Instead, I received no communication at all. By around 4:15 p.m., I became worried enough to step away from work while a coworker covered my desk so I could call the hospital. I was placed on hold multiple times, transferred between staff members, and no one could tell me whether my snake had even been seen. My frustration was never that emergency patients came first. I understand triage. My frustration was the complete lack of communication despite being told I would receive updates and despite providing multiple ways to reach me. I was also charged for sexing my snake without anyone telling me beforehand there would be an additional fee. That charge was only removed after I questioned it. When I spoke with Dr. Annabelle, I repeatedly told her that I appreciated her fitting my snake into her schedule and understood emergency patients came first. I was never asking her to stop treating another patient. However, when I expressed concerns about the lack of communication and told her I did not believe this was simply a bad shed, I felt dismissed. The conversation focused on how she sees approximately 15 patients a day, that she couldn't interrupt anesthetized procedures for a stable snake, that this is how urgent drop-off appointments work, and that she texted me "when she could." The problem was that the text wasn't sent until after I had already called the hospital because I was worried and couldn't get answers from anyone. Afterward, I emailed the practice manager. The billing discrepancy was corrected, but I had to follow up separately just to obtain my snake's records. I was then told they felt I should seek another veterinary hospital. As Indica's condition worsened, I emailed Animal Hospital of Sebastopol again asking for medical guidance because Dr. Annabelle was the only veterinarian who had physically examined him. I explained that I had followed the treatment plan exactly and desperately needed to know whether what I was seeing was expected. That email was never answered. I ultimately had to make the heartbreaking decision to euthanize Indica. The day after he was gone, UC Davis called asking my permission to send his records to Animal Hospital of Sebastopol because AHOS had requested them. It was devastating to learn they had time to contact another veterinary hospital regarding my snake's case while never responding to my final plea for help. I later received a second opinion from UC Davis, where I was informed that the original diagnosis from Animal Hospital of Sebastopol was not the correct diagnosis, just as I had predicted. Based on my experience, I would never trust Animal Hospital of Sebastopol with another exotic animal. If you own an exotic pet and your instincts tell you something isn't right, don't be afraid to seek a second opinion. I only wish I had done so sooner.

Ukiah Veterinary Hospital

Ukiah Veterinary Hospital

(32 reviews)

I've been going to Dr: Haynes for about 20 years now. He saved my cats life that had a kitten stuck…read morein her that passed away weeks before my cat went into labor. It was amazing how fast he went into action and literally massaged the under developed fetus out. He even tried tirelessly to save the last kitten but sadly it had passed after being stuck behind the other one. He is straight to the point and doesn't try to push unnecessary procedures or expenditures on you like other vets I've been to. I've taken all of my pets there for almost 2 decades now..from the beginning of some of their life until the end. Dr. Haynes also found out things wrong with my pets (emergency wise) that other local vets have not. While the facility isn't as frilly as the others his knowledge and expertise is top notch.

We have had animals for over 40 years, and this was the worst vet office we have ever been to!…read more The vet techs are terrible and incredibly condescending. The male vet tech grabbed our puppy by the collar and attempted to drag him onto the scale. When I attempted to intervene, I said "I can just lift him and set him on the scale, we are really trying to keep his early vet visits positive," he replied, "how are we suppose to examine him, if we can't even touch him?" I have had animals my whole life and have worked with them for several years and this was beyond shocking to hear. He never even said hi to our puppy, he just grabbed at his collar and tried to manhandle him (I am sure our puppy was terrified at this point). The two female vet techs were equally bad (very unfriendly). Not one staff member even said hello to our puppy or attempted to establish rapport. It was a very cold, controlling and man handling type environment, which had to be very scary for a puppy's first vet visit (outside of vaccinations). We were present and they were terrible....I can only imagine how they are, without pet parents present. We will absolutely NOT be going back, and recommend you find another vet office, where they care about creating a safe and welcoming environment for animals! Run!

Gualala Veterinary Clinic - vet - Updated October 2026

Loading...
Loading...
Loading...