My friend got in a bad accident the company said they could tow it for free and bring it to the…read morelot, the company waited until after it was towed to say my friend has to pay a $325 tow fee just to get their belongings out of their car.

I'm very disappointed with this tow company. The KCPD officer called them because he didn't want to…read morewait for the insurance-covered option I had. The driver assured me that "insurance will pay for everything" even though we were at fault for the accident and only had liability coverage. The driver didn't tell me I could have the car towed anywhere; he just said he was taking it to the tow lot. Now I know I could have declined that. The form I signed (and boy do I regret that) only mentioned the $265 cost for the tow and the $30/day charge for the tow lot. It did NOT mention that it costs an additional $265 to get the car OUT of the tow lot. Imagine that, I have to pay to get my own car back. When we called to tell them we were coming to get the car, they initially quoted us over $800! When we protested, they said, "Oh that is the insurance rate," and dropped it to over $600. We haggled them down to $430, which is still an abominable price. Deceptive practices by the driver, and deceptive pricing by the company. It was truly a terrible experience.

Knee deep in the moving process, right at the point where we can bring some things over and we…read morefound a gigantic bolt wedged right into the tread of my wife's car. Anyone who has ever moved knows that, of course that would happen that week! Fortunately, we found Zohr on Yelp and it was a mixed bag but ended up working pretty well. The bolt was discovered on a Saturday and we couldn't get anyone out until Monday around lunchtime. Not a huge issue as we have two cars and could ride it out, as long as they were on time... More about that in a sec. They were on the ball and said they could likely patch it, but got the tire size in case they needed to replace it on the spot. Their idea is genius, by the way. They'll come to you wherever and remove your tire and get it all fixed up or replaced, saving you the danger of driving on a wonky tire. They rescheduled us for Monday evening which didn't work with our closing/moving schedule, and called to have it at the original time. They didn't show during the window, and we had to call more than a few times to confirm they were still coming. Definitely frustrating to deal with, and I was ready to go to Plan B, but fortunately they ended up not being too late (about two hours after the window). My frustrations faded once they got someone en route; they became very responsive, communicative and let us know exactly when they'd be there. When they arrived, they said that since the bolt was in the tread they could plug it and be done in 15-20 minutes. Really grateful because we need a whole new set of tires on this car sometime soon, but would be a bummer to buy one and then have to buy a set again. Their tech was friendly and quick, very efficient, and the price was fair (I want to say around $85 out the door). They were a bit confused with the Yelp check in offer of 20% off, but I'm not sweating it too much. All in all, I was not the happiest camper the way it was going around appointment time, but they stepped up and totally redeemed themselves! Would use them again, but hopefully won't have to.

Tire repair…read more Requested tire repair from website showing 24 hr repair service. Was told in would be approximately 24 hrs before they could show up to repair the tire. Price advertised for tire repair is $45 and was quoted a price of $189.00!! Don't bother to make a call to these folks if you are in a jam.

I got new tires not long ago and they were great! I would recommend them to anyone. Great price,…read more fast service in and out in no time and overall the price of the tires were very competitive.

rate this place as a BIG fat "0" they are complete assholes over a simple nail in a tire!!!…read morecustomer service over the phone SUCKS!!! NEVER will i use or recommend them again!!!!

Ricky Jr., the owner relocated my truck from the street to the driveway and he was very…read moreprofessional, respectful, quick and very careful with my vehicle. He has the best price in the KC area and Johnson County area . I would highly recommend to anyone needing a tow or any vehicle services!

From the owner: Elmore Towing & Recovery is a trusted and reliable towing service provider operating 24/7 in and…read morearound Jackson County, MO. With over five years of experience in the industry, Elmore Towing & Recovery has established itself as a go-to choice for residents and businesses in need of prompt and professional assistance. As a family-owned and operated business, Elmore Towing & Recovery takes pride in delivering exceptional service with a personal touch. Their team of skilled professionals is fully licensed and insured, ensuring that every towing and recovery operation is carried out with the utmost care and attention to detail. Elmore Towing & Recovery specializes in a wide range of towing services, including emergency towing, light-duty towing, medium-duty towing, motorcycle towing, and flatbed towing. Additionally, they offer comprehensive roadside assistance, including fuel deliveries, lockouts, tire changes, and battery jumps. With a reputation built on reliability, efficiency, and customer satisfaction, Elmore Towing & Recovery stands as a second-generation tower dedicated to serving the Jackson County community whenever the need arises.

Honored the online screenshot of lower price while the coupon did not have a barcode! Great…read morecustomer service , fairly quick too

I stopped by the Firestone in Raymore, MO on Saturday, September 27, 2025, to ask if they do state…read morevehicle inspections. While they weren't able to help me that day, the customer service I received was outstanding. Sean (I believe he may be the store manager) greeted me right away as soon as I walked in and asked how he could help. I explained what I needed, and he let me know they didn't have an opening until October 12 and that state inspections aren't available on Saturdays. That was good information to know! What impressed me most was that even though they couldn't fit me in, Sean went out of his way to give me 5-6 other locations nearby in Belton that offer inspections. That kind of effort really stood out. Even though Firestone couldn't help me directly, the level of customer service I received would make me highly recommend this Raymore location for any of your car service needs.

the women who answered the phone was so rude. she was so rude to my husband when he called about…read moregetting us a very over priced tow: by the end of the conversation, she changed the price up on us. like wtf is wrong with her? she is horrible. there are so many other good tow companies, DO NOT USE THIS ONE

The woman who answers the phone is a train wreck. She was unprofessional, hostile, patronizing and…read morebeyond rude. Never again.