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    GT Management

    5.0 (1 review)
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    1 year ago

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    Giannini & Associates Tax Service

    Giannini & Associates Tax Service

    (19 reviews)

    ZERO stars given My husband's family has been using this service for a few years. Recently married,…read moreI decided to go with my husband's tax guy vs the CPA I've used for the past 15 years. We drive 1.5 hours to his office because even though documents are scanned and preloaded into a secure portal/digital vault, Tom still works with hard copy paper and wet signatures. Then we waited an additional HOUR after our appointment before meeting with Tom. Tom has no pleasant customer service, is not happy to see his clients, and is visibly bothered with questions to the point of questioning my intelligence when wanting to confirm the final what's what of the scenarios we discussed. He said several times he had people waiting and if we had so many questions we should have come in February. I informed him my husband tried to make an appointment several times and did not get a response back. Tom said absolutely not, and my husband verified what I said was correct. This old cranky man has no respect for customers, has no desire to help families with tax information. He should just close the doors and retire already if he's this unhappy with his work. Ladies, be warned he will talk down to you in a way that is not acceptable and not warranted. I walked out for my husband to finish up because my blood was boiling and I needed to say some prayers. We asked the staff not to process the filing and to refund our fees. The staff understood and complied without question as if this wasn't a first time occurrence. We work hard for our money. We don't need to pay someone to treat us poorly. Waste of time and gas.

    Went in here to get my time wasted. I was very specific on the phone with what I needed assistance…read morewith and asked if it was possible and they said yes so I took the appointment. When I got there Tom was extremely rude and condescending and told me to come back another day. I understand maybe he was overwhelmed and frustrated but I wish they could of just told me when I called that he couldn't take me as a client so I didn't waste my time! Luckily I got someone to help me the same day and it was a 30 min consultation max. I suggest finding someone else who can work under pressure without being insulting and passive aggressive!!!!!

    GT Management - accountants - Updated May 2026

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