We used these guys a few years ago on a kitchen remodel. As…read moreper their instructions, we picked out our granite at a big stone yard. They had it delivered to them and did the customization. We also had them do a bathroom counter. The specs on the kitchen granite were fine - but their installers were horrible. We had scratches and chips in the kitchen counter top and in the bathroom, the guys chipped our glass vessell. To Artistic's credit, they did reimburse us for the cost of replacing our glass vessel sink in the bathroom - BUT they were quite nasty about it. The bathroom sink ended up having the backsplash too high and they had to cut off the bottom of one of our electrical outlets to make it fit. A careless mistake that took an absolutely gorgeous piece of granite and cheapened it with an outlet that looks like an afterthought. No one said a word until the job was finished. Now for the kitchen --- There were some scratches, gouges and even a chip in the granite in the kitchen. They came back and filled the chip in the granite and it is now smooth but looks horrible when the sun hits it. Where there was a large scratch, they buffed out the counter, but that was two years ago and today the shininess of that spot is completely mismatched with the rest of the counter. At the time of repair, I suggested that they lightly buff the entire counter so that it would blend in. They did NOT do it and it's sad. They could have remedied most all of my concerns by doing so and they were not interested, So, my advice...for custom work, stay away from this businesss. This business is not interested in customer satisfaction - just in "getting the job done" A little customer service could have prevented this negative review. I'm sure this business would be good for mass production - track homes, etc.

Terrible Business People - Excellent Artisans…read more Once Artistic Marble & Granite (AM&G) was on board with our project; the front office never answered the phone, didn't return messages, and ignored emails. The only way I could communicate with AM&G was to drive to their location and hope someone was in the front office. Our installation was delayed several times due to AM&G having "other work" to do??? I asked our very prominent cabinet maker to pressure AM&G to give us a real date. Once AM&G was finally at our home, the installation went very well and looked sensational !!! A crack developed later - AM&G didn't respond. I tracked down AM&G's material provider and got them involved. Only when the provider contacted AM&G about the possibility of a poor installation, did AM&G suddenly take notice. Note: Giuseppe was as responsive as someone in the field could be, the above relates to AM&G's front office.

Awesome company with TALENT and INTEGRITY...Bob, Dean and Lannon!!!! I LOVE my custom windows and…read moreall the trim work that these guys did for me!! Screens too. Their beautiful end products have added so much value to my Craftsman home. AND, they stand behind their work too. THANK YOU!

Bob did an excellent job on four, massive, historically accurate windows for my 1920's restoration…read morehouse in Point Loma. He was recommended by our incredibly particular historical consultants so I anticipated his quote being the highest like their recommendations for everything else. Bob was actually the lowest quote, did them on time and the windows are the only thing that my contractor thinks I did a good job on ordering myself (that's high praise from him).

The installers were great and paid close to attention to detail. Their account manager Crystal…read moreseemed competent (no longer with the company) and attentive to the project. The big problem was the sink cutout was wrong. We have an undermount sink and wanted the counter to hang over the top of it (called negative reveal) about a 1/4 inch. This look was the whole reason we chose white counters with a black sink. They walked through the reveal options with us and put our choice to overhang in the contract but it wasn't what we ended up with. The sink cutout was flush on 2 sides and about a 1/16 inch over on the other 2 sides. So not only was it not the agreed upon cut but an uneven cut that we get to look at daily. Rather than taking accountability, they are blaming the sink manufacturer for having incorrect specs. This is hard to believe given the widespread issues a manufacturer would have if their CAD specs were off. The sink gets great reviews with no mention of install inaccuracies. http://www.kraususa.com/31-inch-undermount-single-bowl-black-onyx-granite-kitchen-sink.html They did offer to make all sides flush while also discouraging it, saying it's real messy and a big process. We never wanted it flush, so we chose against that anyway. At this point, the only thing we can think of is they chose the wrong sink when they were choosing the CAD template. If that was the case, they could then point us to the sink that will actually fit and that may solve the problem. The problem is they're sticking to their story that the manufacturer's CAD drawing was probably wrong. For installs like this, paying attention to detail is big but mistakes can happen. Not admitting to the mistake, is the reason we're giving others a heads up.

The sales rep, Nina, took me to the wholesaler to choose the right slabs. The technician who…read moreprepared the slab layout came to my house, made suggestions for improvements and took measurements. The installers worked overtime to make sure that I'm happy and I am! I Love My New Kitchen! You will get what you pay for with European Wholesale Countertops. Excellent professionalism. They measured twice or three times and cut it just right the first time. I AM SO HAPPY WITH THEIR WORK! Thank you (Gail K)

Wonderful experience working with Getano. True professional who loves what he does. I had to…read moredifficult project to repair counter top and Getano did an excellent job - thank you so much! Height recommend if you are looking for quality work.,

In short - Fantasic Customer Service, Terence (owner) is very knowledgeable and will do anything he…read morecan to satisfy your requirements and make you happy!!! They have GREAT selection of very high quality and expensive materials very hard to find in other places. I got recommendation to Terence by our interior designer Peggy Dupuis to review some Italian mosaic for our spa. We never met before, so I asked Terence if it's possible to meet on weekend, because I'm working every day and driving from OC to La Jolla is pretty time consuming. They are not working, but he agreed to meet in person on any day of the weekend to accommodate our request! When we came in he was prepared with all materials we pre-selected (through internet photos), he helped me check them outside (under sun) and inside in low light. Presented different alternative options, but we finally decided on the same brand (Bisazza, Italy) but 2 different colors. He then gave us 2 packages of these small tiles, since my wife was not able to drive to La Jolla. Which made our decision process (especially for my wife, you know women are very picky to all that stuff :) ) much easier. I'm very happy with Terence and can recommend Tuo Sogno to someone who is looking for premium materials along with Great Attention to your needs, details, concerns, ideas, likes, disliked and other stuff you have :) Terence - thank you for meeting me on Saturday, we got your tiles (Bisazza) which is way better in person than on the picture!

I was looking to get Dune tiles in San Diego, and as a designer, I love these tiles. I found Stone…read moreSystems and was particularly impressed by Cecilia Leon. She provided excellent customer care and went above and beyond to get me Dune tiles from Spain, even though they were no longer available in the state and had been discontinued. I will always do my shopping for tiles at Stone Systems and will recommend all my clients to go to this store. Prices are great, and the products are high-end. Thank you, Cecilia!

Ok, my rating for the moment is strictly for the customer service. We are looking to do some work…read morein the kitchen and just get overwhelmed when we walk into a place like this, as always. I felt we were going to have the same experience once again. I have to commend the sales rep, Preston for his outstanding customer service. My husband and I were grateful for his direction tips and suggestions. He walked us through our options after we discussed with him what we were looking for. We would gladly support a business that stands proud for the business and have excellent customer service. This location is in a business park area, and is flanked with other businesses. So you will be looking for an alley like in the business park. The business sign in not visible to the street so follow your GPS directions.

this is our first yelp review for an outside vendor..I am the General Manager for Stoneyard…read moreLandscape Center in Altadena.......our business enjoys continued and future business from positive yelp reviews....and as such....I felt the need to post one for Pacwest Scale after our recent dealings with them.... As a stoneyard and landscape center, a large portion of our product is sold by weight....our scale went down......and showed an error code which would not let it operate......this of course happened on Friday morning.....with the scale down....we were shut down for sales on 60 % of our product with the weekend coming up (our busiest days)......we needed resolution fast....fast....fast.... the scale has been operational for 6 years straight....so we had no procedure in this matter for repair.....I called the manufacturer and they recommended PacWest Scale as our closet vendor.....I called into the office and let them know that we were dead in the water and needed help.... the person in he service dept....indicated he would check with his area techs and see what they could do to assist....I hoped for a quick response back wonderfully.....I got a call back in about 30 min.....indicating that a tech was finishing up in chino....and would drive into us THAT DAY....I was of course thrilled..... we were informed that due to the travel distance from chino to our yard in Altadena.....there would be a travel premium.....I of course agreed....and hoped it would not be too expensive.....for the overall repair...... the tech who came out could not have been nicer....and worked our scale in the heat and sun for 2 and a half hours......and replace a broken leveling foot and pad and re calibrated our system......I told myself....this is going to be about 500 bucks with labor, parts and travel time..... to my surprise the total bill came to $267.00.....in my book a bargain for same day service, labor , travel time and parts.......!!! Pac West came thru when we needed them.....and we were up and running for a very busy weekend!!!!! Bravo Pac West......every one on your team from service to dispatch to service tech.... top notch!!!!! if you have an issue.....you have to call these guys!!!!

Called looking for a product but unfortunately they no longer had it in stock. Even though…read moreunavailable, David assisted me in finding other options and similar products. Great customer service and I had a nice experience even though they no longer carried the product I was looking for. Really appreciate the time taken to help me out for my project.

They are so helpful, patient and have a very friendly staff. I changed my mind a few times and…read morealthough it was an hour before they closed for the day, they accommodated me with a smile on their faces. I visited a few of the rock and stone places in Lake Elsinore and Murrieta and I always thought RCP was where I needed to purchase from. They have a great selection and even showed me products I hadn't considered. So the process from Sales Counter through Delivery, it's all been very positive. I'll keep my nothing ever changes because there's more work I need to do.