I waited a long time to write this review for a few reasons. The main reason is because I wanted to maintain a good repore with the LGS because I was new to getting back into firearms and I had never purchased at the time in Florida before because I am from New Hampshire so the process in the beginning was a little intimidating to me but let me tell you something about GT Distributors I havent forgotten and has left a bad taste in my mouth for many months.
I go into GT Distributors November 2024 and I purchase a Sig P365 X-Macro. I wait the 3 days i pick up smooth process. So, I go on buds gun shop and I order an AR Pistol next and send it to GT Distributors who I asked prior to sending it if it was ok and they said yes.
Okay now here is where it gets messed up. My order arrived but I was a little nervous because Buds gunshop used an old phone number and address on the piece of paper they put in the box even though I changed all of it (because i moved) to the correct stuff before ordering. So, I didnt think it would be a big deal I called GT Distributors once I saw it was delivered. The woman on the phone says to me "Sir, you're solid. Just go in if no one has called you yet. We charge 25 dollars to expedite putting your firearm in the system and you can literally just come in when you see it delivered pay 25 for the expedite and then the FFL transfer fee and we will get you squared away" I go in and im told something completely different and im made aware that Orange Park GT Distributors doesnt answer their own phones its some person in like Kentucky or something. So, instead of being difficult I left and waited until like 7pm and I called the number back so I could give GT Distributors customer service a hard time because I was a bit pissed i wasted and hour of my time and gas for nothing but i was in no way upset with orange park facility. The woman put me on hold and I guess called orange park and she talked to i forget his name but hes a manager white hair white beard kind salt and pepper and a little shorter but a complete asshole. She gets back on the phone and says "Sir, You're all set you can go in tomorrow and pick up your firearm" I asked her if i would be good because i didnt want to have a bad repore and i wasnt upset with orange park and she says "Our job is to sell firearms and transfers no one is upset with you for calling" So, I am like oh heck yeah this is going to be easier than i thought. I go in the next day NOW that guy I mentioned before he Starts SCREAMING at me infront of customers threatening to return my firearm and telling me he doesnt care what the people on the phone said. He also tried saying the lady on the phone said i was running my mouth and then i told him i dont understand why youre yelling at me infront of customers and we can call her right now and if i wanted to be actually difficult with you i would of called them from the parkinglot when you turned me away the day prior for the miscommunication of information. He chilled out and then let me do my FFL stuff but my point being is this place gives me anxiety. I tell EVERY single person from on target sports to basics gun and range all their employees and members i meet about that experience with GT Distributors and its wild because everyone always knows who im talking about. I wana say the dudes name was Mark but dont hold me to it. People also say when i mention what happend that if you arent a LEO they pretty much dont want your business.
I am a COMBAT Veteran 10th Mountain Division and did 1 combat deployment and 1 gucci deployment i say that to say F OFFF!!!! Ill never shop there and im going to run my mouth to every single person i meet about your location. I think what could fix it is retraining the manager because no matter what the customer is always right and he is from a generation that should understand that. I think they also need to be the ones answering their own phones. Everyone else there seemed really cool and the person who checked me out after cock boy yelled at me was really cool. I want to say the managers name was Mark so if it were me id avoid them. They have good stock but On Target Sports is right down the road from them and have a bigger selection and are super cool and Basics Guns & Range will start your 3 day wait from the day you made your order on buds gun shop and not from the day you finally get to go in and do the paperwork. Both better more stand up organizations that GT Distributors! read more
