5/23/18 Home Inspection completed where my husband & realtor noted the house was warm & not cooling properly. They adjusted the A/C & during inspection time (several hours) the thermostat did not move. Selling agent was present & noted that he would see that it was rectified before close. On 6/14/18 we closed on the model home from G'Sell Contracting. We moved in on 6/24/18. On 7/11/18 our air conditioner froze up & quit running, bringing our house temp up to 86 degrees before evening. I called the number on the thermostat & was advised to call in another professional to see if we were leaking coolant, as we were told was the problem during the inspection (which was supposed to have been rectified by cleaning the unit & adding 1/2 pound coolant). The new service man added another pound of coolant & dye to the system to check for leaks. He left me a bill of $195 for labor. I called the builder since I feel this is now his responsibility due to the fact that the system repairs OBVIOUSLY were not taken care of after the home inspection as we were told. I received news from the builders office that this is not a new home & that the builder is not responsible for this home. But he does provide a 2/10 warranty. So I called the Warranty company, who told me will not cover this issue since the builder was made aware of the problem before closing. They advised me to file a claim with them against the builder for the issue. So I called back the builder's office, because I've yet to meet or speak with the person that actually is the builder, & was told not to even bother filing a claim because they basically could fight it & win & I'd actually be out money during the process. We requested that Ryan call us back with a solution to this problem, but as of yet, no call/email/text. We did register our unit & now have a parts warranty. However, I now feel that I am going to have to purchase my own labor warranty ($577) for a A/C unit that I've owned for about a month. This is CRAP!! I have to question the reputabilty of a builder that builds a model home in order to sell houses in a subdivision, sells it, & after the fact says it was an "AS IS" purchase. read more