A Reminder That Good People Still Lead Good Businesses…read more I've been a client of this salon for over three years, and my experiences have always been consistently positive. Two weeks ago, I had an appointment with a newer stylist who simply wasn't the right fit for me -- the first less‑than‑ideal visit I've had here. But this review isn't about that moment. It's about how the owner, Shana, responded. After taking some time to reflect, I reached out to Shana directly. Her response was immediate, thoughtful, and genuinely attentive. She listened without defensiveness, made space for my concerns, and made me feel heard, valued, and respected as a long‑time client. I truly felt cared for. What stood out most was the professionalism and integrity with which she handled the situation. She addressed everything swiftly and sincerely, and she did so without ever making me feel guilty, responsible, or uncomfortable. Instead, she expressed gratitude that I brought the issue to her and took action right away to make things right. When I left the salon that day, I wasn't sure if I would return. But after seeing how deeply Shana cares about her clients and her business -- and how committed she is to ensuring a positive experience -- I can say with confidence that I absolutely will. Mistakes can happen anywhere, but the way a business responds is what truly defines it. And Shana defined this moment with professionalism, care, and integrity. Thank you, Shana, for your kindness, your responsiveness, and the way you handled this situation. Your commitment to your clients speaks volumes.

I got my nails done by Brianna. My nails needed some serious help. The nail salon I went to before…read moredid not do a good job, and Brianna fixed everything. She was absolutely wonderful!! 10/10 recommend!!

An intentionally curated, impeccably maintained sanctuary designed for restoration…read more The atmosphere, ambiance, and level of care are exceptional. Every service goes beyond expectation, delivered by therapists who have been thoughtfully selected and uphold the highest standards in the industry. Facials and bodywork here are more than treatments -- they are experiences. You leave feeling elevated, restored, and deeply cared for. There's even a beautiful sauna that enhances your sessions, and a serene lounge to decompress before and after your service. This is the kind of environment that sets a new standard in wellness.

Pleasant surprise Lovely staff…read moreBeautifully designed Peaceful and very relaxing Massage was great Will return Did not take pictures of the inside Respecting privacy

I have come to this salon now 7 times! It's safe to say I will continue to come back :). I am never…read moredisappointed with my services. Today in specific I came with a reference photo of these nails, and I was so excited with how they turned out! I cannot remember the name of the lady who did my nails but if you see this thank you thank you thank you thank you again!

My wife was extremely excited to finally get her manicure and her French tips…read more What a disappointment it was They were nice, but they were quiet and non-communicative. The manicure was not a real soak scrub cuticles removed just a light sanding, filing and paint no cleaning involved. She was very upset. They wouldn't accommodate her to any accommodations to have us walk out happy we walked out miserable. I see great reviews, but yet I see terrible hospitality, and Service that is not a go to nail salon whatsoever not for the price.

Love going to Rebecca for my eyebrow wax and tint. She sis phenomenal and so friendly. I leave…read morefeeling the best and my eyebrows always look great!!

Great facial, wonderful products, and very sweet aesthetician! It was a very relaxing experience.read more

Had another facial today with Kelly, she is very thorough and knowledgeable. Looking forward to my…read morenext appointment with her. As before the experience was great. Thanks, Craig

I had the most amazing and relaxing CBD pedicure massage ever. Connie was the best ! Thank you so…read moremuch

Laureen, her spa and her services are phenomenal! She rescued my skin a couple of years ago after a…read morebad encounter with a Clarisonic (the Clarisonic won the battle, but Laureen won the war!), and I've been coming to Laureen ever since. In addition, she has been working on my teen son's skin (loads of icky acne) and with her help and guidance, it is also on the road to recovery. Laureen really knows her stuff, and I appreciate the fact that she stays on top of the latest and greatest in terms of education, techniques, products and skincare approach. This shows in the services she offers and the end result, which is great-looking skin. I know that Laureen offers a slew of other services that I have yet to utilize (waxing, etc.), but my understanding is that she is a pro in those areas as well. I highly recommend and endorse Secret Garden Spa, and know you will not be disappointed!

Not only is Shabby lovely, she ensures my experience is wonderful. I could not be happier with my…read moreresults. Lady B (Beatrice) who does my RF, and will do my facials, is AMAZING. Such good energy. I have never felt more comfortable or relaxed than I do during RF. I also find it very affordable. I highly recommend Shabby's Skin Kare.

Shabby is the best! Highly recommend this place for all wax needs. Been coming here for years and…read morenever an issue.

I went in for eye brow threading & tint…read more Susan is so nice and professional and does such a great job. Pays attention to detail & listens to all her clients. I couldn't be more pleased. The vibe & service were an A+. I highly recommend her.

I had been coming to Susan ever since I moved to Simi Valley about 5 years ago. I was a loyal…read moreclient who recommended her business to my family, friends, and even strangers who complimented my brows. As of lately, it is very clear the priorities, customer service, and professionalism of the entire business has fell through the roof. I became sick of being upsold, filmed during services, and overall just another number on their calendar. My last straw was coming in for my scheduled appointment and both girls were on their phone. They informed me they are editing an instagram post and that it will only be another minute until they are be able to do my brows. I had not been acknowledged for 15 minutes, so I got up and left because I was going to be late for work. As the only client in the room, not being acknowledged for 15 minutes when there are two people capable of doing my brows sitting on their phones, was honestly so baffling to me. They texted me weeks later with an AI generated apology. As a business who claims to have "top-notch service...and professional atmosphere" (as per their website) this was very classless and ingenuine. Susan even went out of her way to remove me as a follower on her instagram As unfortunate as this is, these few experiences (out of the many) gave me reassurance that my time and money should not be invested into a businesses who doesn't prioritize or value their customers. Take this as you will!

My friend got me a gift certificate for my birthday for a facial. I finally used it today. April…read morewas very sweet and explained the add-on's specifically for my skin type. It has been awhile since I have had one, since my previous facial lady retired due to covid. Her place is very relaxing, and the table is heated and extremely comfy. We chatted the whole time. I purchased some yummy smelling lip gel from her too. Her massage skills are really good! She massaged my feet, arms, chest, and shoulders. Even the massage of the face was really good. The place is easy to find, and plenty of parking too. I highly recommend April.

April is ahmazing!!!!!!! She did my brow lamination and tint. I was skeptical at first but I loved…read moreher work!!! It's hard to find someone who really knows what they're doing and she definitely does! She also do my facial after seeing so many great reviews. I definitely know what they are talking about!!! Her facial is beyond wonderful!! She clearly had the passion and knowledge as an aesthetician and her work is beyond impeccable. I am amazed by how high her standards are when it comes to her work. She made sure to explain everything she was doing and she was very thorough and always ready to answer my any questions. Recommend her for sure and will be a regular client!! Plus her place is sooo clean and comfortable. Great find!!

Katie is the best! It was my first time there and also my first time ever doing a sugar wax and she…read moremade the experience very comfortable and was very professional. Parking was easy and her studio is also really cute. I definitely recommend going here!

Katie was amazing, she made the whole experience so comfortable! The studio was very clean, cute,…read moreand super accommodating. I loved my results and already booked my next appointment, can't wait to go back!