My Nissan Rogue had a recall so I had to take it in to a dealer to get the software updated. I called the day before to make an appointment and told them I needed it to be finished the same day so I could have my car for work the next day. I dropped my car off at 9AM with Chad in the service department and he called me back at 11:30AM saying it was done already. They also gave me a free ride (through Lyft) to my apartment so I didn't have to wait at the dealership and then also picked me up and brought me back. Super easy and convenient!! This location is way better than the Don Davis Nissan dealer in Arlington. I had tried going there originally to have my car fixed but the service was awful and I ended up leaving and trying Grubbs Nissan instead. So glad I did. Everyone was friendly and I got my car back in under 3 hours! read more

Hello good people of Yelpville. Hope all of you are well and enjoying whatever weather you have. First world review unfolding. If you aren't ready for a doozy, back out now. You have been forewarned. Turn back now. This is just me venting and no need you going through it with me. This is a -5 star review but Yelp has a 1 star minimum. Time to change that feature and let us go negative as well as positive. I am one who believes in supporting businesses within my community so our tax base can grow, and services offered within our city can improve. This means shopping local. Thing is, the businesses have to think we are worthy of great service for our hard earned money. They also have to understand that just as their time is money, so is ours. I have lived in this community since 1993. 30 years. I have bought close to 20 assorted cars, trucks, and SUVS. I have tried to shop local, and in most cases have found what I need in my city. One dealership I have failed to buy from, and have given up on, Grubbs Nissan, and by extension, Grubbs Infiniti. I own three Inifniti vehicles, and today had to drive 44 minutes extra round trip to get a TPMS reset. I had to drive to Plano, to Crest Infiniti, right past a much closer Infiniti Dealership, because it was Grubbs, and they are just plain Grubby. I called Grubbs Nissan to see if I would need an appointment to get a TPMS reset, or would it be an in and out service. I first called Crest and asked, and they said I needed no appt, as it would only take about 10 minutes in and out. So I know it can be done quickly. I called Grubbs, they said no appt, wouldn't take long. I knew not to trust them, but I just didn't listen to my inner voice. I showed up at Grubbs service dept, the person now at the desk said it would be 2 hours. I guess their idea of in and out is different than most rational people. If you need my car for 2 hrs, that means I need to drop it off, as in an appointment. So once again, I felt lied too or at best, mislead. Did they think I would show up, now committed, because now I am there? Had they told me 2 hours on the phone, I then get to decide if I wait or drop off, but still leave my car. But when you lie knowing you are backed up, just to get business, you lose my service business, but also, make me feel I can't trust your sales department either. So this was my final chance. If Grubbs called me to give me a car, on principle, I would take it, then rip all their badges off, sell it dirt cheap and donate the money to our Food Bank. Keeping it, or any profit from it would make me feel sullied and as if I sold myself out. Grubbs has a 2.5 star Yelp. Even that is too much. I more trust a tote the note operation more than Grubbs. Honesty is important. Trust is important. I trust they are dishonest, so there is a level of trust, just not the good kind. Grubbs General Manager, whomever, you are still in business because I think most people think top tier dealerships cost much more. You are the Spirit Airlines of car dealerships. Still in business because some people can't afford to figure out better exists for the same money, and they just need to go elsewhere, anywhere to find out they can't afford to keep dealing with your bs. If you were the last dealership in town, I would ship my car to another town, or just buy a bicycle, or walk. Of all 2.5 star dealerships, you are by far the least worthy of it. I feel a bit better now. Hahahaha.. I swear I hope everyone with scruples that has the misfortune of having to need Grubbs for a job, finds better employment so they can take a few less showers a day from feeling dirty working there. Okay. Now I am done done. If you read this far, let me apologize to you for the drama that is my own fault for knowing better, but trying once again to give them the benefit of doubt. Now, I no longer doubt their benefit, they have none. I do thank you for your time. If it is between Grubbs and driving a nail through your foot and pushing your car 15 miles elsewhere, get out the hammer and be ready to push. If it is between... never mind, nothing worse I could say would be sufficient to explain it. Go to Grubbs and see for yourself. So long as you never go to Crest or Sewell, you won't know how much better it can be. Peace. read more

Complete lack of Competence, honesty, follow up, and efficiency! I've spent several hundred dollars over the cost of the car I purchased on April 1st due to several incompetent mistakes made by Grubbs. They take verbal responsibility, but no follow through or financial refund for the costs I've incurred. VERY disappointed! read more

Grubbs Nissan is great at taking your money when you are purchasing a vehicle from them, but when they owe you money...ALL YOU GET IS THE RUN AROUND!!! I have since sold the vehicle that I purchased from them and can't seem to get the refunds that I am owed for my cancelled GAAP and Auto Warranty. I have been advised by the vendors they use for these coverages that checks have been sent to and cashed by Grubbs Nissan. However, Grubbs continues to tell me they need another 6 - 8 weeks to process any refunds that I am owed. You are only valued as a customer when they have something to gain!!!! read more

Can I give negative stars? I had previously purchased from Grubbs 4 years ago and had a 5+ experience. After months of browsing and harassing phone calls because you can't just browse anymore. This week I got the old hidden fees run around. After some online pricing and sending an Auto Trader offer to them, filling out Nissan credit application I was told everything was good to come in. While in the store there were added fees and extras that increased payment by almost $200/month or come up with $10,000 down plus trade to get close to original payment. So I drove about 2 hours RT and paid tolls both ways and spent almost 2 hours there with the waiting game while sitting in a glass observing and hearing the sales team get chewed out for bad sales- good thing I did not have my son with me listening to that. Then the closer came in to make me an offer I could only refuse and they knew it because the salesperson had brought trade in back and was waiting with my keys at the door. This is why buying a new cars is not fun!! Thanks for the waste of time! The Grubbs family of car dealerships will not get my business and not get the business of anyone I can tell. read more

We were approved for a lease. Paid the down payment. Signed all the paperwork for our trade in. Called back the next day when they said our car would be in from another dealership. We got the runaround for 3 days from Alex when we finally went back, we were given the Vin #, told they were only waiting for the car to get to the lot. We spent HOURS waiting. Finally, Mgr Abraham came in and told us the whole deal was void. Nothing had ever been done, no car was on the way, they wanted to switch us from a lease to a finance and double the payments. Waste of time. Unprofessional. Do not go here. *UPDATE* so here we are 2 weeks later. This dealership will not refund my down payment. I am having to try and go through my bank to get my money back. They actually did do the refund 8 days after they promised they would, but then retracted it!!! This is by far some shady dealings. Please heed my warning! read more

Buyer Beware of the Bait and Switch. This is such a deceitful practice. I just had the worst experience inquiring about a used car at Grubbs. The salesperson, Eddie, was slightly condescending and rude after I scoffed at the terms sheet he sent me. The car was listed for 18,988, a little below market value, which I assumed was due to the accident and repair reported on CARFAx. It wasn't. They added a mandatory conditioning fee to the sale of $2995.00 to recoup the loss of value associated with a previously damaged car. Shame on you. I am sure many people take the word of the not-so-truthful and condescending salespeople. This was on a 36,000-mile car, which was not at all required; it was just a way to bilk money out of customers. read more

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Had the quickest, kindest service today. The dealership is top shelf. I'll definitely be back.

We had a terrible experience today after driving from Denton to a prearranged appointment. We were interested in a 2023 Nissan Kicks with 33k miles. Cars advertised price was $17.9k. When we got down to talking money salesperson and finance manager tried to add on a $1600 charge for the Nissan Certification. The advertised price and image showed it as Nissan Certified at $17.9k. Does not live up the ratings we saw online. Would not encourage anyone to visit this dealership. Deplorable finance tactics. Brody (salesperson) and Thao (finance) did not display integrity or a straightforward approach. read more

Be aware that the price on every pre-owned vehicle at this dealership will be increased by a hidden "reconditioning fee" of $2,995. Instead of just listing the true price for the vehicle, this dealership advertises at low prices that will rate as a "great price" on Kelley Blue Book. But then, once you've done a test drive and move to the paperwork phase, you learn that you must pay a full $2,995 in addition to the advertised price (even for a 1-2 year old vehicle that clearly didn't need reconditioning beyond a detailing and maybe an oil change.) The truth is that consumers will not ever be able to pay that advertised price and walk out the door with the vehicle. I offered to pay the advertised price, plus maybe a $500 reconditioning fee, tax, title, and license. I was told the fee was non-negotiable. This is a predatory pricing scheme, a classic bait and switch pricing tactic. read more

5 Stars for sure! I am always hesitant to take my vehicle in to dealerships for service but the team at Grubbs was great and efficient. Christian set up all the items I requested and recommended a few in order to have my vehicle up and running perfectly. read more

BAD IDEA! be aware, they do not honor their OWN online offers! read all documents! they add extra add ons.... once I talk to the manager (very calmly I ask to explain the "add one") the manager respond was: "I understand and appreciate your opinion but I don't think we're going to be able to do business" Can you believe that ?? Wow read more

First Grubbs had an advertised price on the internet for a Nissan Frontier. When I asked for that price they gave a higher price. I showed them the ad and the salesman went to manage and than the agreed to sell the vehicle at the advertised price. Next I asked if the vehicle had any recalls because I was told by another dealership they could not sell the Frontier because of a stop sell by Nissan Corp. I was told that that stop sell did not apply to my vehicle and I had nothing to worry about. I negotiated in good faith and purchased the vehicle. 30 days later I get mail from Nissan Corp saying there was a recall on my vehicle. I called the number on the mailer and was informed that yes there was a recall and yes there was a stop sale on the vehicle since May 27 and that all dealerships in North Texas was notified. I proceeded to file a complainant with Nissan Corp about the deceptive business practice and now have buyers regret. I changed from Honda to nissan and should have stayed with Honda. After filing a complainant with Nissan Corp, I filed a complainant with BBB, and I contacted the dealership telling them it was just wrong to out and out lie to a customer, they knew I lived over an hour away from the dealership I stated that the commission the sales man and manger got should be given to me for their Lies. I was told that was not going to happen. They said they would get the vehicle repaired (note they have to due to the recall) and they would detail the vehicle, (laughable) and put a full tank of gas in it, however my tank is already full. Just another example of how Auto dealerships can come out and lie to it customers , they wonder why no one likes dealerships!, If anyone knows how I can contact the president Erik Grubbs would love to get that. Eric K. Grubbs, read more

I bought a 2022 Nissan Frontier from there the average price on the internet they said no that's not the right price that was a trade in price after arguing I agreed to pay a thousand more than what it was then next thing they said it was $3,500 for the warranty transfer for the drivetrain I put roughly 12,000 miles on the truck in the last 15 months and first thing was for it to be a Nissan certified used vehicle that meant that their mechanics were to go through it and make sure all of the parts were correct and working properly they had a 450 amp battery in there ​ when it's supposed to be a 600 and something cranking at battery had to replace that but buying a pretty Nissan certified vehicle it also meant that the brakes were correct nope I didn't even get 3,000 miles out of the brakes before they started eating up the rotors that meant that it was $750 to replace all the rotors and pads on the truck don't tell people they're pretty nice on certified Nissan has a 150 Point vehicle inspection in order to be classified as a pre-certified used Nissan vehicle don't buy from this dealership turn and run read more

I had a great car buying experience. My salesman was extremely nice and accommodating to our needs and what our budget was. Will definitely be back 10/10 read more

They did a total bait and switch. Do not trust them. The salesmen will lie to you to get you there then their "finance" guy will tell you the deal was for the "wrong truck" and the deal is off. Then try and up-sale you. This will be reported. read more

SCAM SCAM SCAM SCAM SCAM!! Beware of how sneaky and manipulative they can be! I was 90% almost complete with buying a Lexus and the AWFUL, DISRESPECTFUL, SLEAZY, DISGUSTING finance dude AMEER SHALLWANI tried his absolute hardest to trap us into buying $7000 warranty and Trying to charge us double the average interest rate. His words exactly "Lexus is an awful car", so why in the world are y'all selling them?! Completely disrespected my dad and I for not wanting to buy his scummy warranty. We took our paperwork and left as he chased us down reaching for the paperwork that had MY LICENSE AND INSURANCE on it. Imagine getting chased around in a disgusting looking dealership by the most sleezy looking, pyramid-scheme, money-hungry, scammer looking "financial" rep. He went straight from trying to scam us into "you assaulted me!" "I'm calling the cops!" DO NOT COME HERE!!!!! What a disgrace of a human being he was. "I'm trying to help you" "I'm gonna take care of y'all" "we're gonna make this quick" as this dude continuously tried getting us to buy his warranty. read more

Grubbs Nissan - Scam Artist - Car Dealers Near Me - Bedford, Texas

My wife went for an oil change and tire rotation no problem, she asked to have a back up bulb replaced, the service writer told her that the whole light assembly had to be replaced at a cost of $700 + for the part and $ 200+ ( $1000 and change. She brought it home and I figured it out ,an hours labor and $ 27 for 2 LED bulbs, we leased a car and bought 2 more over the years, and this is how they treat us ? We won't be back Thieves read more

We came to look at a Certified Pre-owned Altima, listed on their website for $25,977. When we got there, an extra $3,000 worth of "reconditioning" fees were added, which isn't a small thing. This car didn't need anything done to it, aside from maybe an oil change! We could've gotten into a brand new one for what we would've ended up paying for the used one. As we were leaving, Mark came out to the car (with his name-tag on upside down), and tried to justify the fees. We did eventually got the price down a bit, but we felt like the employees were Jerks, not someone we wanted to buy from. Needless to say, we took our buisness to another dealership, that treated us kindly, and didn't add on a bunch of fees. We were more than happy to buy a car from them. Things don't need to be so complicated when it comes to buying a car. If you're going to add thousands to the price, say so on your website. Stop luring people into the dealership with low prices listed online, just to add thousands of dollars they weren't prepared to spend. read more

The car buying process was great, but my one star review is for the sales manager, Travis Nguyen who has ignored a windshield issue we have with our recently purchased Rogue in late December. In spite of multiple calls and in person visits, he has chosen to ignore us. read more

Took my 2022 Nissan Rogue for a oil change and they left the engine oil cap off the motor. Oil was all over the motor and hood! Will never bring my vehicle back here ever again! read more

Always a great experience here, Chad takes care of me almost every time, and I always leave feeling secure that my car was taken care of ! Brandon is also amazing, very attentive in helping! read more

Waited in service line for 20 minutes. Service guy came out and said someone would be with me shortly. No one came out. I left and went to Texas Nissan . read more

Service said my nissan was covered under warranty then worked on my vehicle and when it was finished said it was not covered and I have to pay. This was all done after the fact. They still have my vehicle then they called the police and said the loaner vehicle, that was initially also covered by warranty, was stolen so I had police swarming my house like I an a criminal. I was never given any notice nor a PO for the work. DO NOT DO BUSINESS HERE. GRUBBS=CROOKS. read more

My wife was searching for a new car for our family so she went online and Grubbs came up. She put in my info, but we ended up getting another car. They called me and I told them I was all set, and the guy on the other line was rude and treated it as if I was wasting HIS time. Told the second guy that called to stop calling because we are good. Told the third guy too (probably some of these are repeat salesman). The forth guy was predictably rude, but when I told him my wife put in our info, this boy had the audacity to tell me to tell my wife not to give out my info. His name is Ignacio. These guys are obnoxious wannabe salesmen who have no respect or moral compass. A perfect example for what passes as men these days. read more

Antonio is very knowledgeable and have excellent customer service. I felt at ease with him and actually enjoyed my car shopping experience.. read more

My wife and I went to look at a car (2019 Altima that is preowned) and had planned to buy it. We called to check that the car was there and available. We were told yes and to ask for a lady named Juanita. We drove an hour to get there and go into her office only to be told "oops sorry we sold the car and didn't take it out of the system. But I talked to manager and we are going to take care of it and make it right." Juanita was really nice and honestly trying to help. So we are shown another Altima that's higher end. So I thought ok well they are making it right by getting us into a higher end Altima. She gets the finance guy. It was like David or something. It was Valentines Day evening so it was whatever guy was there. So he comes in and we tell him what we want our payments to be like around $300 but we have cash to put down plus we are pre-approved etc. So the car we wanted was around $17,700. The car he is was going to "make it right" was like $19,000. He knocked $150 bucks off the price. $150 bucks. What the hell? How is giving us a car almost $3k over our budget (with $150 off) a deal? We were told we would get it for the sales price of the car that was sold. We said that we were told by Jaunita that they were going to make this right and get the car for the price of the other. How the hell is "making it right" selling us a more expensive car. He was just a jerk. To top it off he told me "I'd lose $3k if I sold you this car at the same price as the other. I could sell it at the auction cheaper" He went on to make excuses how he would get fired if he sold it to us blah blah blah. I'm sorry but Grubbs did us wrong. I understand they sold the car but didn't tell us an hour after we drove there. Ok fine. Not happy but I get it. But to tell us by the sales person it's going to be made right then to backtrack is low and unprofessional. I HIGHLY recommend not doing business with this dealership. What the finance guy did was a load of crap and made the sale lady look like a liar. Also reporting them to the BBB. read more

The finance department was dishonest. They charged me $3000 for an extended warranty that they had told me would only cost $1800 ($25/month for 72 months). I bought the car remotely during COVID & discovered the error when the car was delivered. The finance manager Ameer assured me I "had his word" that I would receive the refund. I have an email confirming he would refund me even though he decreased my promised refund in the email. I have never received my $1200 refund. Joe Ensey, Finance Director, called me once to discuss situation but then never called back as promised and will not respond to voicemail or email. read more

Grubbs Nissan - Email from Finance Dept - Car Dealers Near Me - Bedford, Texas

Do not buy from the dealership. Travis Nguyen is a snake. We purchased a used vehicle in late August for our daughter. We were excited to get her a good quality vehicle for college. By all means was supposed to be a good quality dealership. So buying "As-IS" would have been a sure bet. They basically sold us a vehicle under false pretense. With known knowledge of issues with the car that were not disclosed at time of purchase. Grubbs name used to mean something in this town. We would learn the promises of Travis Nguyen and his salesman were just to make a sale. After we brought the issues to their attention within the first 48hrs of getting the car. Again with all these reviews Selling good quality cars, we thought Grubbs would stand by its name. This was not the case. In less than three hundred miles the car has stayed in the shop. This has been a car buying night mare. A good dealership would stand by its name and customer experience. The salesman who sold us the car has made contact with us stating he was pressured to make the sale happen at all cost. That not good business especially with all the dealerships in the area, we made the mistake with Grubbs. Don't make the same mistakes we made. read more

I would give them a negative score if I could. They are nice during the sales process but after that, they don't honor what was promised even though it's written. The sales person's daily reply was that the sales manager will call me but never did even after leaving messages. read more

Bought my car at this dealership 2013, new Rogue. Last year my AC Compressor was going out, got it fixed along with a slue of other things "they found" wrong. 12,000 or 12 months is Nissan' idea of a warranty. Well my compressor is going out again (a faulty part they installed 11 months prior). I was informed that I missed the warranty mileage cut off by just a bit more than a 1,000 miles. I ask to speak to the Service Manager who is not much of a manager, he recited Nissan' warranty as policy and stood firm with it. Now, I know it is solely up to the consumer whether or not to do business with this dealer and car company but all we really wanted was for them to OWN their faulty part mistakes. They choose not too. Nissan' Customer Promise is: Or promise is to respect your time and seamlessly deliver a personalized experience tailored to your needs Not what we got. Do your homework before you do any business with this place read more

I want to thank Christian and his labor team for bringing my car back to life! Not only did they fix all the problems my Nissan had, but they also cleaned my car really nicely and now it's driving like it's brand new again. The communication was great every step of the way and the pricing was way better than compared to back at home ! I'm really grateful that yall took such wonderful care of my Nissan Murano. I'll be back here for a future car purchase for sure! The maintenance team deserves a big round of applause. Side note...then rental care are available for a great price while your car is in the shop so consider that instead of ubering for 3x the amount on a daily basis read more

I had a great experience at Grubbs Nissan and Mark McCain was absolute the best! I would highly recommend!

Found a car online and contacted them about purchasing it. I'm 5 hours away, but have family we visit in the area. I contacted them on Wednesday and had the pleasure of working with a great salesman (Fofee Marvie) we worked on the deal, pricing, trade in, ran my credit - everything checked out on Thursday, so I told him I would come down Saturday to make the deal. They have a "deposit" form they want to to sign to show your doing to do the deal - I explained that the form clearly says they have the right to charge the purchase price of the car to my credit card - not a chance in the world I would sign that - it's crazy. So Fofee calls on Friday morning and says it's good, more talk about the "deposit" I tell him it's crazy, no way - so he hooks me up to visit with the manger (the one who ran my credit) - Steve Martin. Friday around noon Steve gets on the phone and tells me the deal looks good and credit and trade in are set to go. I told him I'm leaving at 5:30 in the morning to head down and get the car. He talked about how it was smooth deal and I provided everything and he said the car was mine, they would hold it and see me Saturday morning. I explained I'm not anti-deposit, but unless they had a form that was realistic I wouldn't sign anything. He said don't worry you have done everything and we will see you tomorrow. At 5:10 (five hours after I talked to Steve the manager) Fofee calls and says the car is gone and something about having it too long and sending it to auction? So bottom line - great salesman! Manager lied through his teeth - I see why they are rated so low in reviews. read more

The Service Writer, Kimberly is the worst that I have every spoke with. The start of the process appeared to be smooth as I had my son and wife drop off my Nissan Titan. I had a detailed list that my son gave to Kimberly. Only 3 of the six items were addressed and she cleverly added a brake flush at over $200.00 in and the vehicle has just over 32,000 miles! I spoke with her on the phone, or that was my intent, but I was talked over and dismissed and mislead. She quickly gave me a rundown on what was done, not an explanation, just a quick half rundown. I presumed it was what I had asked for so said okay, to the amount. when I picked got in the vehicle, I was not happy, I called and spoke with the Service Manager and at first, she was engaged and presented as wanting to help, I thought to myself, this is good. She was to check into somethings and get back with me. I was promised a call on the following Monday. I had to call her two days later, on Wednesday, as she was apparently not intending to call me after the dealership had gotten together and decided how they were going to spin things, so much for being promised a call as everything had changed. She was fully on board with what took place and this was a waste of time. I WILL NEVER DO BUSINESS AT GRUBBS NISSAN again! The service department is not trust worthy and they do not follow the law! A work request is supposed to be totaled up as to cost, signed and then if the work to be done is more than 10% above the cost of the estimated price, it must be authorized by the responsible party. Not a GRUBBS NISSAN, they do the work, without a signature, and then quickly explain what was done and not in any type of detail, they overcharge and do not tell you the cost until you are ready to pick up your vehicle. They certainly do not do as asked, not even with a clear set of up typed instructions as to what you the owner wants done. STAY away from this place or at least Kimberly and the Service Manager as a minimum. I will not return to them, if I cannot find another dealership that can do the work properly, I will sell my Nissan Titan and purchase a different vehicle. Please feel free to contact me if you have any questions rwcribbs@hotmail.com Disgraceful to say the least!!!!!!!!!! read more

Associate Fernando and sales manager Abraham are awesome. They are professional, knowledgeable, and courteous!!! 5/5 stars for me!! Abraham sold me my Altima SR 2022 and I've been with Grubbs Nissan since then!! If you want a car please come here as they will take care of you in an ethical manner, unlike manner other dealerships! read more

Purchased a BMW and after hearing from their finance department opted to purchase the premium/diamond warranty. When a tire needed to be replaced, I paid out of pocket and begin the process of getting reimbursed, delay, delay, delay. When I call Grubbs I kept getting told I need another department. Premium warranty?... just a tire replaced? What will the run around be like with something serious?? Not impressed. I don't think George Grubbs runs this one. Wish I had read the reviews of this place. read more

Although things do take a while, the service hasn't been bad for me. As a 19 year old female, bringing your car to the shop is very scary and difficult but at Grubbs, it's not. The men up there are always very nice and dont mansplain. I have never had to touch a door, everything is opened for me, and as soon as I stepped out of my car I was offered water or something to drink. I will continue to keep coming back! Special shout out to Jay (Jayden) and Sal!! Great customer service and very polite! read more

Went there to buy a vehicle listing for 16343. of coarse t wasn't available, but sales man there said he had some n the lot close t that price brings us a nissan versa, I asked price said 16880. well that was good right! Wrong they were only saleing at that price forcing you to buy thier protection plan for 3000. and up grades for 1500. Wouldn't sale at the price they kept quoting. read more

06/16/2023 i was going through a lot on this day and my car wasn't starting. The car is everything for me, i have two toddlers and need this car to start. It would have taken me days to get my car done. The people in the car parts helped me out checked if my car had any recalls and saved me $80. Note that my car would not start (push start) they made it happen and came to the location of the car and fixed it there. I am grateful that they gave me their time to save me time and days to fix my car. If i could give them a higher ratings for my experience with Grubbs Nissan 100% read more