Elite Fireplace & Dryer Vent Services impressed me from start to finish. Their scheduling team…read moremember did an excellent job of setting up my appointment for the same week that I called in, to ask for a service visit. The service team arrived on time and did a very professional and thorough job in servicing both my fireplace and dry vent. I will use the Elite Team annually, going forward, to keep my units safe and performing well. Elite also had a fabulous Springtime discount offer, that I got to take advantage of, saving me $200. Lastly, I am giving out to my neighbors, the Elite Business Cards that my Service Rep gave to me. I am encouraging my neighbors to use Elite, as well. Elite Rocks!!!

I trusted fellow Yelpers when trying to locate a fireplace/chimney cleaner. I'm grateful to them…read morefor helping me find Elite Fireplace! THANK YOU! It's so difficult today to find trustworthy, reliable, dependable, and professional businesses that provide superior customer service and, what my husband refers to as, "squared away" people. At the time I scheduled the appointment, the lady who booked it, gave me all the details, including the cost, and what would be inclusive in that cost. Although I scheduled the appointment, I had to work so my husband greeted Anthony when he got to our home. While I was at work, my husband was sending me text messages about Anthony, how much he liked him, how professional, articulate and smart he was. My husband is not a subject matter expert when it comes to fireplaces or chimneys, however he is a retired engineer, and has a strong family history of working with and for multiple companies and people directly involved in "the trades." Because of this, everything that Anthony went over with my husband, was on point. Anthony and the company he represents, has integrity. This is another quality we don't get from businesses or companies today. Everything went as promised by the person that scheduled my appointment. We had a full report by the time Anthony left with pictures and costs for each item that was suggested. Anthony also strongly encouraged us to not use our fireplace! We love fires, but continued use, in the current state of the fireplace, could pose a safety risk. Most people wouldn't want to pay the cost for the inspection, but it was worth every single penny to us! Our home was built in 1947, and has probably not had many if any repairs at all. Note to the owner: I am sure you treat your team wonderfully well, but please continue to do so. Staff members like Anthony are difficult to find. I've been managing healthcare operations for most of my career and people like Anthony, not necessarily fireplace technicians, but in the workforce as a whole, are few and far between when it comes to representatives of your company.

On September 16, I open a new Yelp project looking for someone to install a fireplace cover (glass…read moredoors, metal screen, etc.). I'm not picky about what kind--I just need something to keep my cats out of the fireplace. Den Defenders responds right away, "We can definitely help with that!" They send a technician named Joseph to my home a week later, and he recommends that I go with custom glass doors. He says he'll send a quote within a few days. He doesn't. Now it's October, and a couple of weeks have gone by with no word from Den Defenders. I try giving them a call. The friendly woman on the phone seems shocked I haven't received a quote yet and promises to have Joseph give me a call later that afternoon. He doesn't. Over the next couple of weeks, I try calling a few times. Nobody answers. My voicemails go unreturned. Fast forward to the morning of November 6, 11:02 a.m., when I get a text from "Josh" at Den Defenders. ("Josh" is in quotes because, as I learned later, these texts are AI generated.) It says, "One of our inspectors met with you earlier this year about your chimney project. Just wanted to check if you're still considering it." 'Well, yes, Josh," I think to myself. 'I *am* still considering it.' That's why I've been calling. I text "Josh" back, explaining that I still haven't received my quote. He says he'll look into it. (Again, while I don't know this yet, "Josh" is a robot and will say anything to appease me.) A few days later, I get another text from Den Defenders. This time: "To qualify for these rebates, your chimney or fireplace project must be completed by December 31st." I think, 'Wow. I would *love* for my project to be done by December 31st. In fact, I would have loved for it to be done already! Alas, I still haven't received a QUOTE.' I call, and I call, and I call. It is now December. Sacramento is steeped in its 15th consecutive day of fog. Temperatures haven't left the 40s in days. It would be lovely to use my fireplace right about now. I am starting to wonder if Joseph is avoiding me on purpose. Beginning to think that I am an incompetent husband incapable of managing even a small project around the house, my wife picks up the phone. Of course, this time, somebody at Den Defenders *actually* answers. (She calls from her phone, which gives some credence to my avoiding-me-on-purpose theory.) Anyway, after talking to my wife, a wonderful gentleman named Steven actually--finally--sends the quote. It's going to be $2,795 dollars for custom glass doors. I'm elated. At this point, I'll pay anything. My credit card is in-hand. But, wait. There's no link to pay the deposit. I call to ask for further instructions. There's no answer. I call again, there's no answer. I leave voicemails. Nobody returns them. I wonder, to this day, if anybody ever listens to them at all. My wife calls again, and Steven picks up on the first ring. He says there's been a problem: apparently, he was "never supposed to send that quote." We ask why, and he's cryptic. He says he'll call us back when he finds out more. He doesn't. It is now December 15. It has been three months since Den Defenders told me they could "definitely" do this project. Our Christmas stockings hang on the mantle, but instead of the brilliant glow of flames flickering through a tempered glass door, all I see is a thick slab of cardboard duct taped across the opening of the fireplace. Desperate, I try calling one more time. It must be a Christmas miracle, because somebody actually answers. I beg. I plead. I am not religious, but I pray. I'll give anything if Den Defenders will just let me pay for these godforsaken doors. I'll do anything to end this months-long nightmare. Rosann, the woman on the phone, is pleasant and apologetic. She tells me that Steven is unavailable. That Joseph is out sick. That she's actually from a different location and isn't quite sure what's going on. That she'll get back to me when she has some answers. Within the hour, I get a text: "After speaking to my team, we are unable to get a glass set for your unit." So now, here I sit. My den? Undefended. My wife? Disappointed. My resolve? Stronger than ever. There *will* be doors on my fireplace, but it won't be Den Defenders who installs them. TLDR: Den Defenders strung me along for months just to tell me they couldn't do the project--even after sending me a quote for the work. Two stars because the people we interacted with were nice enough, but I can't recommend reaching out to this company for any kind of custom project.

Shoutout Juan for smooth and clean install. Finished in 2.5…read morehours, kept work area clean and communicated process when arrived. Order process smooth, completed in-person consultation and scheduled install, exactly what we wanted.

Super nice, fast service, very friendly and explained recommended service for maintenance.read more

The guy Mark promises a free tech visit for inspection. "Fixes" your problem without discussing or…read moredisclosing any details, then harasses you to pay an exorbitant price. The problem is never fixed and they want more money but will discount the money that they already forced out of you. Dishonesty and misdirection is their main service. My home is still under builder warranty and I just needed someone for second opinion. Mark promised me free inspection. I specifically told him not to fix anything but just give me a quote and problem list with my gas fireplace. Sends a technician that has no certification or skills, talks over the phone walking the technician in Arabic. The technician tells me he fixed it, charges me $480, later to realize that the actual charge is $250. Fun part, he will only accept direct transfer via Venmo only for payment! Next time we use the fireplace, same problem. Mark tells me, upon contacting him, that there is another possible problem. But since I am a returning customer, instead of charging me $1200 to fix it, he will charge me only $780, and discount me another $250 that I already paid. Stay away from this company. Edit(03/06/2026) Your comment shows pure shrewdness and proves my suspicion of false promises and lack of professionalism and integrity. I have posted a picture of my conversation with you on yelp. And it's not 19 months old but a month old conversation for the work your incompetent technician did on November 2, 2025. Damaging my fireplace and stating that my review is false is very concerning and misleading. I hope no one else faces this. Let me know if you need more pictures of the work your company did and the damage bill from the builder.

They live up to their name!…read more I first had them out two years ago to clean my chimney before converting my fireplace to gas and they did a wonderful job. The technician recommended that I get the dryer vent cleaned next, which I delayed on due to other things that were needed. Last week I finally got around to scheduling the dryer vent cleaning, which was today. I was incredibly surprised when Allen showed up and after locating the vent outside, told me I didn't need it cleaned due to the short distance of the vent to the outside. How refreshing to deal with a company with such integrity. That's what I call living up to their name! Regarding the fireplace cleaning they previously did, their workmanship was great. The technician (Troy) cleaned up well when he finished and their prices are the best I found. I highly recommend them!

I also want to add that the guy that "cleaned" my chimney. . .no vacuum was used. Didn't hear or…read moresee him inside my fireplace. I don't think he did anything. The visible part of my chimney from inside is caked with soot (and I don't burn a lot). I base this on the first time they came out. The two guys spent a lot of time cleaning, laid out a tarp and vacuumed. None of that with the last guy. I was really impressed with the first team. This business has obviously gone way down hill.

Michael, the owner, was incredibly prompt, professional, and highly communicative from start to…read morefinish. We were dealing with a leak at our fireplace chase and cap, and unlike the other companies we contacted, Michael actually went up on our two-story roof to assess the issue firsthand. Others didn't even bother to get on the roof. He thoroughly checked our cap and flashing, confirmed what was in good shape, and clearly explained what was needed to be fixed. We also had an added complication--our solar panels run right to the edge of the fireplace. Several companies refused to even consider the job unless we removed multiple panels (and none had even gone on the roof to look). Michael said it wasn't a problem, brought out scaffolding, and handled the job safely without requiring any panel removal. Within a week, he had a new chase manufactured and professionally installed. The craftsmanship, communication, and overall service were outstanding. If you want someone who truly knows their trade, offers fair pricing, communicates every step of the way, and shows up when he says he will, Michael is your guy. Highly recommend America's Chimney Sweep.

Michael is great - fair pricing, great service and communication. Also good at educating me on how…read morethey fireplaces work. Will use again.

These guys rock! I have used them for 3 different junk pick ups and they are super respectful and…read morepolite, and their prices are competitive. They cleanup after they are done too. Zero complaints!

I sent out a project request through Yelp for home junk removal and got several responses back…read more Martin (owner) from Blue Collar Cleanup called me back with a very reasonable estimate. And to top it off, he gave me an additional discount on his already low bid as he was on his way to another job at the same time. Also, I was hesitant to go forward with the job as he only had 1 review. I am so glad I decided to go with him. He is a hidden gem! He and his assistant came by and removed all the items we needed removed. They were both very polite and professional. I cannot recommend Blue Collar Cleanup enough for their prompt responses and professional clean up. Thanks Martin!

Super nice and professional. Great communication…read more Did a great job getting the moss and leaves off my roof and making my chimney not smoke up my house for the first time in years. He took on added requests of washing my skylight and trimming back an annoying tree without fuss. Recommended whole heartedly1

Requested a fireplace cleanup because of fallen leaves from an outside tree that somehow made it…read morein and also for unexplainable sudden influx of flies inside the fireplace. Francisco was able to squeeze in an appointment the following day and gave me a reasonable estimate for the work. Long story short, he discovered that the problem was more than what was mentioned beforehand and involved dead rodents that somehow made it into the flue (stuck somewhere in the middle), probably made their way in through the said tree. Francisco was able to clean everything up. He was very polite and even entertained a barrage of questions from my 8yo son. Thanks again, Francisco for a job well done.

If there was a 0 stars I would select that rating! I called this company for a pellet stove repair…read more I verified that they do in fact repair pellet stoves and they assured me they did. The technician arrived and I told him that based on my diagnostics the unit needed a new auger motor. The unit was already open for him and he unplugged it and plugged it back in. The unit started but did not drop pellets. He asked the age of the unit and when I told him it was about 20 years old he immediately told me that it was too old to repair and parts were no longer available. I had new parts put in the previous year! He called his boss and told him how old the unit was and he too said it was too old. The technician then asked me if the unit was natural gas or propane! I knew at that point that he knew nothing about pellet stoves! I paid the $195 service charge which also included a $12.16 service charge on the service charge! The next day I went to use my credit card and it was declined due to some suspicious charges on the card, including charges made in Dubai! Coincidence? I don't know...but highly suspicious. I had our regular service company out today. he had an auger motor on his truck and in 10 minutes he had the unit fired up!

OK, another Groupon complaint here! Admittedly, we were looking for a bargain as we are new…read morehomeowners with a lot of things that need attention. I purchased the Groupon and had my husband make the appointment. For a regular booking, they could see you within a couple of weeks, but for Groupon, it was booked two months out. So from the get-go, you are a less important customer for having a deal- a deal which they willingly offered to the public. We have two fireplaces, and one chimney and found out that it's not commonplace for chimney sweeps to charge double for that since it's only one chimney. There would only be a small fee to service an additional fireplace. But these happily charged double. Even though I can overlook it because I agreed to pay. The big complaint is that when my husband called to make the appointment, he was berated and belittled by the owner of this company. The owner seems to have a huge issue with us using a Groupon at all, explaining that he only makes something like $30 off of the entire job. It seems a little suspect as that would mean Groupon was taking something like 60% of the profit. That sucks for them, but it is entirely unprofessional to tell a customer that if you have chosen to use Groupon as a platform. The guy who showed up to help us out, locked himself out of his car when he got here and my husband had to give him a wire hanger to break into his car so he could do the job. They said that our chimney may need a little bit of a repair, but I will literally hire somebody off of the street before paying these guys one more penny.

A++ : above & beyond service, affordable, and came quicker than anyone else…read more Tyler came out even though it was a rainy day, and was able to get the chimney cleaned within 1 day! I had smoke shooting back into the house because of a clogged stove pipe. The next day, smoke was still coming back into the house, even though he had confirmed that the pipe was clear. So he came back out ASAP, and fixed the problem free of charge. It turned out there was an error with a previous installation of the stovepipe , an outside screen that was too small that was too tight that was catching particles and continuing to send smoke back into the house... Not his fault at all, the stovepipe was cleaned, it was some additional problem that neither of us knew about. He got on the roof to find the issue and removed the blockIng screen free of charge, and now the stove and stove pipe is working perfectly! Thank you so much for the follow through and coming back to make sure that the stove worked properly. Wishing you and your business all the best!

My husband said that they did a great job on inspecting and cleaning our wood burning fireplace,…read moreand did a great job cleaning our dryer vent. The price was totally fair for the service.

I reached out Home safe and was scheduled promptly for Clothes Dryer vent cleaning…read more Technician Lisandro was courteous and detailed oriented. He performed a good air duct cleaning. Price quoted was final price for job, no nickel and diming. Overall professional and efficient experience. Will use again in the future.

This business was responsive from the very 1st phone call thru the completion of service…read more I loved the before and after photo's as well as the advice about the recommended service based on my current usage. Jorge and Lisandro are TOP NOTCH in my book! Alos the value was great. I shopped not just on business reputation but value and Homesafe had the BEST value