For some projects, it's best to go with the specialists! We wanted to replace our wood burning…read morefireplace with either a propane or electric insert, and we are so glad we hired Pacific Hearth & Home. We pursued DIY, buying a unit online and hiring our own electrician/plumber/handyman and shopped the local fireplace shops. Jersey came to our place early in the process and made recommendations/sent three different quotes as we thought through our options. After going to their beautiful new showroom and considering his recommendations for features and aesthetics (particularly choosing one with a maximum glass viewing area vs framing trim to fit the opening), we ultimately decided on the Regency Ei33 Electric. We got a courtesy reminder the day before the technicians were scheduled to come. Zach and Tevin arrived on time and were friendly, courteous and professional. They were also very good-natured about our barky dogs! The result is better than we ever expected- so beautiful and realistic. You would never think it was an after-market insert. Go with the pros in this kind of project! For some projects, it's best to go with the specialists! We wanted to replace our wood burning fireplace with either a propane or electric insert, and we are so glad we hired Pacific Hearth & Home. We pursued DIY, buying a unit online and hiring our own electrician/plumber/handyman and shopped the local fireplace shops. Jersey came to our place early in the process and made recommendations/sent three different quotes as we thought through our options. After going to their beautiful new showroom and considering his recommendations for features and aesthetics (particularly choosing one with a maximum glass viewing area vs framing trim to fit the opening), we ultimately decided on the Regency Ei33 Electric. We got a courtesy reminder the day before the technicians were scheduled to come. Zach and Tevin arrived on time and were friendly, courteous and professional. They were also very good-natured about our barky dogs! The result is better than we ever expected- so beautiful and realistic. You would never think it was an after-market insert. Go with the pros in this kind of project!

We have been happy with Pacific Hearth & Home for years. Great products. Great service. This year…read moreAway & Sean did our annual service and they crushed it. Kind, polite, professional and punctual. Great store. Great service. - Mike W.

I've been looking for a company to replace my existing wood burning fireplace with a new gas insert…read moreas I was tired of dealing with the mess of wood and ash, so I sent a request to California Mantel & Fireplace and was promptly put in touch with Sam (sales rep) who scheduled some time to come out and see what they could do. Sam was great to speak with and he answered all of my questions and gave me what I thought was a reasonable quote (given all the increased taxes and tariffs due to the Trump administration ripping off Americans!!) and scheduled time for them to come and install a new gas insert. The installers were quick and professional and did a good job installing the new gas insert, everything looks great and the fire is warm. :)

For reference, I am located in Orange County, CA (Southern California). CA Mantel and Fireplace…read moreserves more areas than just Sacramento area These guys are the BEST! I needed my 3 gas fireplaces serviced, so I requested a recommendation from the manufacturer. Michael from CA Mantel & Fireplace contacted me to schedule. Michael made scheduling super easy and convenient. On the day of service, Charles and Omar arrived on time. They were super courteous, informative, efficient and clean. They listened to my concerns and answered any questions I had. They had great knowledge about my units and performed the service wonderfully. Price was very reasonable too! I'm so happy to know I have a company like CA Mantel and Fireplace to turn to when I need to service my gas fireplaces! Thanks guys!

I bought a wood burning stove insert, and I had great service. They were very knowledgeable and…read morehelped me select a model that worked in my space. The customer service is excellent. I worked with Bryan and he was great, he is very responsive and helpful. The installers they work with are great also.

Brian has been very helpful and easy to communicate with as we figure out a fireplace solution.read more

Will Nuezca did a fantastic job thorough and complete would recommend any friend or neighborread more

We have had our gas fireplace from custom fireside for about 15 years and love it. I had scheduled…read morea maintenance on and the service tech was named I cannot tell you how happy we are with his work. He was very pleasant and did an absolutely wonderful job. Thank you so much, Leonard

I've used Ray's services for the last 6 years or so. He always delivered great service and was…read morevery reasonable as far as cost goes. But, I can't get in touch with him this year. The phone number doesn't work, and I'm thinking he is no longer in business. Too bad, because it was always a pleasure to see and talk with him. Hope he is ok. Not sure who to call now.

Called to let me know they were running early. Cleaned dryer vent first. So much easier to hire a…read morepro! Thorough. Clean. Then to my chimney which hadn't been cleaned in 5 or so years. Definitely needed it. Again. Clean and thorough. Very happy!

I recently had the 42 Apex wood-burning fireplace with Green Start technology installed by the…read moreStove Connection and I couldn't be happier with the experience. Chris and his crew arrived right on time and were professional, clean, and extremely knowledgeable about the unit, including how to use it and maintain it going forward. The installation looks great and everything was done with attention to detail. One tip for anyone choosing the Green Start technology: ask Chris to cut back the sheetrock with a Dremel tool so the box cover plate sits perfectly flush with the wall - it makes a big difference with the finished look. Overall, I'm very happy the service and would definitely recommend them.

Left 2 messages to have someone come to my house for a fireplace insert consultation. No call back…read more Way to conduct business!

Easy staff to work with. Took the time to understand our needs and wants in a custom fireplace. The…read morefloor had lots of options on display. We found just the right option for us with a few added tailored options for the perfect fireplace. The installation went smoothly and it works fantastic. Kicks out lots of heat with the variable speed blower. Very nice looking flame. From sales to purchase to service to price all went extremely well.

Custom Fireside about 10 years ago replaced our wood-burning fireplace with a gas fireplace. We had…read morea minor hiccup a few weeks after it was installed. CF quickly jumped on it and we hadn't had any problems since. Then, a few weeks ago, our remote seemed not to work not to mention the unit itself unit was filthy. CF's tech, Will Nuezca, showed up right on time and within minutes had us up, running and with a clean unit that looks and runs like new. As an added benefit, Will took a chatty but professional approach to his task explaining what he was doing and why as he went along. Worth every nickel we spent.

B was great. He was able to come out less than 24 hours after I first contacted Gold Country…read moreStoves. He was timely, knowledgeable and was able to get my fireplace working and taught me how to properly use and care for it. Thanks!!

B arrived on time and was so thorough! He checked everything I had questions about on my stove…read morebefore I even had a chance to ask, replaced my pilot assembly and made sure everything was good to go and in working order. He even double checked the direct vent pipe and tightened it up against my house without me even having to ask. There's no way I'd even consider another tech for my Thelin Gnome; B is the real deal and a true professional. Price was more than fair, too. Thanks so much, B!