I got a PDO thread lift that was mildly yet noticeably uneven. I saw Debra about a month…read morepost-treatment. She sat two feet away from me and told me that my face was naturally asymmetrical and that there was nothing she could do; said I would need to see a plastic surgeon. During the assessment, she did not touch my skin, which is concerning because assessing firmness/elasticity requires palpation. I know no person's face is perfectly symmetrical. My issue was the noticeable difference in the lift and tightness between the two sides following the procedure. My concerns were dismissed and I felt like I was being gaslit, as she was trying to convince me that the treatment did not cause the uneven results.
The Dysport results were some of the best I have experienced, which is what kept me returning despite my issue with the uneven thread lift and her refusal to take any responsibility for it. On another positive note, Debra's staff were lovely, and I encountered no issues with scheduling or payments.
My biggest issue was the botched Sculptra treatment I got in December 2023. Haley was friendly, but unfortunately the results have caused me a great deal of frustration. I had read that Sculptra should be administered by a board-certified provider, but I was reassured that Haley was very good. After treatment, I diligently followed the 5-5-5 massage protocol. Over the next several weeks, I saw an increase in volume and was initially pleased. But then I noticed nodules developing on both sides. Debra assured me that they would go away with time. Fortunately, mine were palpable but not particularly visible.
Two months later, I noticed hypopigmentation in the treated areas. There were white patches of skin in the areas I had Sculptra injected. I was super busy with nursing school and didn't have time to focus on it. By September, the white patches were more noticeable after spending the summer in the sun. The skin around the patches became more tan as the patches remained white. I sent pictures to Full Spectrum and asked what we could do to make it better. Debra told me that Galderma had no reported cases of hypopigmentation and it must be caused by something else. Debra told me, "While I'm here to offer support, I'm unable to treat an area that Galderma has confirmed is not related to their product." I did not respond and decided it was time to stop going to Full Spectrum.
A month later, I received an offer for 3 free chemical peels. I appreciated the offer, but respectfully declined since I had already tried chemical peels and the patches seemed worse. A week later, I received a text stating Debra was willing to do a Dysport treatment, and later I was offered a couple of microneedling RF treatments. I went in for treatment 11/2024. My face numbed, the treatment lasted about 5 minutes since just my cheeks were treated. I gave the woman $20 and planned to follow up for next one later. When I messaged to schedule the second treatment, Debra told me that she could "not afford" to provide another complimentary treatment. She offered to do microneedling RF on my cheeks for $80. Most upsetting was her statement that she had been "quite generous" for the Dysport and 1 session microneedling. From my perspective, I was dealing with permanent damage. A Dysport treatment and 5 minute microneedling RF treatment did not feel proportionate to the permanent skin damage, though I wasn't expecting anything beyond the Dysport and 2 microneedling I was offered. My husband and I are both RNs so this situation was not about money but rather about principle. I respectfully told her I was no longer interested in supporting her business.
Complications may occur with cosmetic procedures. What I ultimately judge a provider on is not whether a complication occurs, but how the provider responds when something goes wrong. The patches are still visible after nearly 3 years. I don't like conflict and I don't like to complain, but after working as an RN, I am now more comfortable being assertive and this review was long overdue. Taking responsibility for mistakes and making patients whole is an important element of good nursing practice.
Debra - I was respectful, understanding, and patient with every interaction. I never asked you for discounts or free services...they were offered to me then partially retracted. I appreciate you reaching out to offer some support but only after you attempted to avoid responsibility. I hope you have taken this experience into consideration when you deal with other peoples' adverse results. Whatever your response is, you and I know I have written this review with honesty and accuracy.
