1. Wanted $300 each to just look at my 2 wall clocks with out even looking at them Total bill for both =$750 2. Took them to his home / repair shop and he took them out of my truck and set them on two trash cans out side the garage. Talk about a total lack of respect. 3. Got them back months later they still did not work. When I called him he tried to tell me how to fix them over the phone. I did not pay $750 for this. 4. When I finally got him to look at them, I met him at the pre arranged time at his home/ clock repair shop. I waited for an hour and a half for him in his drive way. Finally a nice lady drove up. She went and got him he was cutting grass in the back. I did not know that. "Nice for him to meet me at the designated time". 5. One of my 100 year old pendulium clocks still does not work properly. When it chimes it sounds like at "Thud" 6. I have tried my best to work with this guy, but it is like he is doing you a favor giving him bussiness. 7. I could go on, but I think you get the message. I'll chalk up the $750 as an expensive learning experience read more

May of 2025 I dropped off our 30 year old Black Forest Cuckoo Clock our son bought for us when he was serving in Germany.. I explained the music wasn't playing and the cuckoo bird was stuck outside it's 'home' and therefore the dancers would not come out and dance. Mr. Grover said he might have to keep it for six months, which I understood and accepted that. In November we finally called and Mr. Grover said it might be a few more weeks.. Mr. Grover called January 2026 and he said the clock was ready and was repaired and ready for pick-up. I went to his in-home business and he presented my clock to me in a fruit box from the grocery store and said, the cost was $450.00. I wanted to pay with a debit or credit card and he told me he didn't have a store front and could only accept a personal check or cash. I was hesitant but with a one year warranty I reluctantly paid by check. I wondered why he didn't want to show me that it was working properly by having it on a wall. I again should have insisted but he said that he was in a hurry? When I started the clock, in our home the bird came out and stuck, the gears were sounding like they were grating on one another. The inside workings/gears are still dirty. The clock is still doing exactly what I had taken the clock to Grover for repair! I called Mr. Grover and reported it was just working like when I dropped it off, i.e. bird stuck, no music, no dancers. Mr. Grover replied, "Oh it sounds like it needs some small adjustments, however I'm closed let's get together on Monday and I'll take care of it. Just give me a call and we'll set up a time." Everything was very pleasant with no anger or disappointment in my demeanor or his. When I attempted to call on Monday I received a message that the mailbox was not set up to accept messages. Calls made during his 'business' hours. I texted Grover received no reply via text. I attempted on Tuesday same message on phone, and no reply to text messages. The entire week I attempted calling and texting realized he had blocked my telephone number and never replied to my text messages. Of course because I paid by check it had/has already cleared with no recourse available to me. I believe he never touched my clock but readily took my money and will never refund my hard earned money. Nor honor his 1 year warranty. He is NOT trustworthy in my experience with him and also in my experience he stole $450.00 for services Not rendered. read more

He did come to my house wanted $795 to fix grandmother clock then another $700 just to oil another $400 to service a grandmother clock. Had to take the insides out and then take them to his shop to clean and oil. Never have we paid more than $120 total to have 5 clocks oiled. Then to top it off he hands me a bill for a $120 service call which he never told us about...he called us to come over and check them because he was in the area. Nothing was ever mentioned about an estimate call being turned into an automatic service call and told us it was $120 after he looked at the clocks. He came with a bill in-hand to charge us for the looking at the clocks. We never discussed any charges nor have we been charged for an estimate, EVER. Fraudulent to say the least as he wanted over $1500 to service all the clocks and repair a spindle - he declared it needed a whole new inside to make it work, without even looking at it. BEWARE! read more

My best friend spent nearly a year building a beautiful mantel clock for me. I treasure it. When it quit running I took it to Mr Grover in Rexburg. He took a moment to examine it and said to me it looks like all it needs is cleaning and lubrication. I believe this was before Christmas in 2021 He said, "I might need to keep it to as late as June". As June passed I started calling him. Most of the time he would not answer or reply to messages I left. Finally he answered and told me he needed a little while longer. To make this story a bit shorter, I just got my clock back, after a year, along with a much higher bill. He is very good with his work. As a businessman he is one of the worst I have ever encountered. read more