1. Wanted $300 each to just look at my 2 wall clocks with out even looking at them Total bill for…read moreboth =$750 2. Took them to his home / repair shop and he took them out of my truck and set them on two trash cans out side the garage. Talk about a total lack of respect. 3. Got them back months later they still did not work. When I called him he tried to tell me how to fix them over the phone. I did not pay $750 for this. 4. When I finally got him to look at them, I met him at the pre arranged time at his home/ clock repair shop. I waited for an hour and a half for him in his drive way. Finally a nice lady drove up. She went and got him he was cutting grass in the back. I did not know that. "Nice for him to meet me at the designated time". 5. One of my 100 year old pendulium clocks still does not work properly. When it chimes it sounds like at "Thud" 6. I have tried my best to work with this guy, but it is like he is doing you a favor giving him bussiness. 7. I could go on, but I think you get the message. I'll chalk up the $750 as an expensive learning experience

May of 2025 I dropped off our 30 year old Black Forest Cuckoo Clock our son bought for us when he…read morewas serving in Germany.. I explained the music wasn't playing and the cuckoo bird was stuck outside it's 'home' and therefore the dancers would not come out and dance. Mr. Grover said he might have to keep it for six months, which I understood and accepted that. In November we finally called and Mr. Grover said it might be a few more weeks.. Mr. Grover called January 2026 and he said the clock was ready and was repaired and ready for pick-up. I went to his in-home business and he presented my clock to me in a fruit box from the grocery store and said, the cost was $450.00. I wanted to pay with a debit or credit card and he told me he didn't have a store front and could only accept a personal check or cash. I was hesitant but with a one year warranty I reluctantly paid by check. I wondered why he didn't want to show me that it was working properly by having it on a wall. I again should have insisted but he said that he was in a hurry? When I started the clock, in our home the bird came out and stuck, the gears were sounding like they were grating on one another. The inside workings/gears are still dirty. The clock is still doing exactly what I had taken the clock to Grover for repair! I called Mr. Grover and reported it was just working like when I dropped it off, i.e. bird stuck, no music, no dancers. Mr. Grover replied, "Oh it sounds like it needs some small adjustments, however I'm closed let's get together on Monday and I'll take care of it. Just give me a call and we'll set up a time." Everything was very pleasant with no anger or disappointment in my demeanor or his. When I attempted to call on Monday I received a message that the mailbox was not set up to accept messages. Calls made during his 'business' hours. I texted Grover received no reply via text. I attempted on Tuesday same message on phone, and no reply to text messages. The entire week I attempted calling and texting realized he had blocked my telephone number and never replied to my text messages. Of course because I paid by check it had/has already cleared with no recourse available to me. I believe he never touched my clock but readily took my money and will never refund my hard earned money. Nor honor his 1 year warranty. He is NOT trustworthy in my experience with him and also in my experience he stole $450.00 for services Not rendered.

I love this store. Great customer service. They value repeat customers. Beautiful jewelry…read more Won't go anywhere else!

A major move in 2021 to Idaho Falls gives me the ability to explore new businesses. It is exciting…read morefor me to be able to review these offerings on Yelp. I went in to have a sterling silver chain repaired. It was very expensive and the lobster clasp wasn't closing anymore. I met the owner who was welcoming and professional. I left with a suggested finish date of a week. Within thirty minutes I received a text my chain was fixed and there would be no charge. What?, was my first thought. So I returned and the owner explained that they could not put on a new lobster clasp because of how the chair was made. But they were able to fix the one on the chain. I'm not sure what magic they performed, but it works perfectly and they cleaned the chain for me. Now the hard part was not to go back with my husband and help him see I just needed some new jewelry. Maybe in the new year.... Their selection of fine items is impressive, their store beautifully kept, and their personnel kind and welcoming.

Liz was great today helping us pick out the most beautiful set. We went all around town and felt…read moremore welcome here then anywhere else.

Lise, Jeanne and everyone who works there are absolutely amazing. They helped me with picking out…read morean engagement ring as well as a wedding band and they even resized it for my fiancé a few hours before closing. Can't thank them enough for being so great.

I can't begin to Express how I feel about Dale's…read more.. Everything from customer service to how I was taken care of for my fiancee's engagement ring. My mother handed down her ring so I could give it to her. I had the ring reset and appraised. Doug did a knock out of the park job.. It brought me to tears when I picked it up. Please use this jeweler, you will leave with nothing but great memories... Thank you All!!

Had unpleasant dealing with this company. Another outfit buying your gold at low prices so they…read morecan turn a big profit. I don't trust them and I'd look elsewhere.

This is a great shop for jewelry repair or just for selling your old junk jewelry. The owner gives…read morea real fair price for your broken jewelry or gold or silver or whatever. He also sells jewelry.

Great selection of jewelry in store and online! Great service and quality repairs. The store is…read morereally conveniently located right on Yellowstone Ave.

My friend bought a beautiful necklace at this amazing store. The new owners (Lisa Knapp) are…read morewonderful people. The store is stunning, the selection is amazing and the service is stellar! Love this place!

Fantastic selection and service, not to mention always an entertaining stop when in Jackson! can't…read morerecommend enough.

Apparently "home office standards" include worn down prongs, loose prongs and diamonds, poor…read morechannel buildup or lack thereof, diamonds easily picked out using a fingernail and messy unpolished globs of gold holding in the EIGHT (8!!!!) diamonds I've had replaced in 3.5 years. That's the condition I had my ring returned to me today after being told it was in "like new condition" straight from home office. I have taken my business elsewhere, and will be sure to never let friends or family shop at Samuels Jewlers in the future

Samuels Jewelers is an absolutely terrible place to shop. I was "helped" by a woman by the name of…read moreJennifer, and it was the WORST experience of my life. The glass had finger prints all over it, there were papers everywhere, and Jennifer was absolutely no help to me. She was completely uninterested in anything I had to say, and didn't seem to want my business. She also didn't seem like she had the hygiene to be working in jewelry. I made a very large purchase for an engagement ring at another location, and I can not urge every one else enough to not even consider Samuels as a place to buy jewelry. In my opinion, zero stars is still too high to rate this place.

Had a wonderful experience here. Staff were super helpful and kind. I love how they weren't pushy…read moreto make sale like other places I've been too, actually helped me find what I wanted, and had some great deals!!! Definitely recommend coming here!