It feels a little strange to be reviewing a surgery, but I am almost evangelical about how great…read moreKnock Medical Centre is. No one likes going to the doctor, so if you have to go it may as well be as best an experience as you can manage, and that is what you get here. Appointments are easy enough to get and all staff, from reception to nurses and all the doctors are so nice. While doctors are constantly under pressure to see as many patients as possible under crippling time restraints, you never feel rushed, you are never just handed a prescription and sent on your way and you are listened to. Any time I have attended I have felt understood and respected and felt better! I hope you don't need a doctor, but if you do these guys have it all in healthy spades.

This is a beautiful modern building and has the benefit of a little cafe and lots of comfy seating…read moreareas. However, it doesn't benefit from an appropriate amount of parking. Cars are often abandoned on double yellow lines and whilst it does have disabled spaces, I am yet to come across an empty one. The centre is usually always busy and it often takes a couple of weeks to a get a GP appointment, but then it seems everywhere does. The two things that make the greatest difference for me is the nurses station and the baby clinic. My hubby sliced his finger and fearing hours at a&e, we popped over to the nurses station, no appointment, no problem. He was in and out in 10 mins with bandages, ointment and aftercare advice. It was quick, efficient and easy, as it should be! The baby clinic runs on Thursday afternoons, it's also drop in, where after about a 10-15min wait you can see a Health Visitor and you don't even have to be registered there. Now if only they could sort out the parking...

I've had tennis elbow, from golf, and frozen shoulder from painting, for years and years. After…read moreseeing Gerrard shoulder much better and tennis elbow totally cured. Brilliant service and unexpected cure. I've always been told tennis elbow cannot be fixed. They need to see Gerrard, (sorry, don't know his surname).

A family emergency has called me out of Belfast to Edinburgh meaning I have not collected my repeat…read moreprescription from the pharmacy which I usually get a text regarding. I have been without my medication for two days and counting. When I contacted the medical centre yesterday I was advised to phone back the following morning by 11am. As the issue that has called me out of Belfast is pressing I only got to make the call at 11:13. Julie, the receptionist who answered my call informed me that I wouldn't be able to speak to the doctor. When I advised her that the medication I am without is my antidepressants she proceeded to focus on why this was my fault and not anything useful like how to resolve the issue. Her only piece of advice was that I register with a doctor here. I am unsure how I can manage to register with a doctor and get an emergency script inside a day when I can't even get one from my current gp surgery in two days. It would appear that Julie has mistook a position of responsibility for a position of power and has let that perception of power go to her head. I am now left to go through withdrawal because of someone who is, essentially, a notepad with a bad attitude.

Dealing with nursing staff is always rewarding and they do their very best in adversity but they…read moreare continually underpaid and undermined by a vicious senior management team that routinely deceive, and a political class who have abandoned the service and gaslight electors. It's obvious too just looking around the unit we were in that the deadly cutbacks are incredibly savage. As we left in the lift from level 9 an elderly lady, barely able to stand got in at level 5. She had a small carry case and a walking stick. She was tearful telling us that she had been kept in, prepared for surgery and shortly before she was to be operated on it was pulled as they 'needed a specialist'. Apart from the obvious questions and sheer waste of a scarce valuable resource how could this be allowed to happen to vunerable people but it's a story we hear all too often. She had no idea when she will be called back so she'll have to continue to live in acute pain seemingly until the 12th of never.

Ok so probably weird me doing a review of a hospital but I have been here for a few days and I just…read morehad to say how amazing the staff who work here are!! So helpful and friendly and cannot do enough for you. I would obviously not go out of my way to be here but I'm glad I'm at this hospital out of them all. The food leaves a little to be desired lol But I recommend the jelly and ice cream ;) haha

Great doctors practice. It's a massive facility with…read morenumerous doctors surgeries inside up the stairs. The nurses are located on the ground floor. They also do small operations in here. The pharmacy to collet perscription is cross the road. A very disabled friendly place with door button open doors and lifts.

Operative care was excellent. However pre and post surgery I was offered physiotherapy which I…read moredeclined. I did not receive physiotherapy. A skateboard was left in my room and I was told to use it, no supervision or advice. I was billed £139 for a view of the skateboard I didn't request or want. Having had a poor service from physio on a knee op six years earlier I had arranged for competent physiotherapy outside the UC. At no point did I sign for the service or was advised that I would receive a chargeable service. Needless to say I won't be paying and will forward the issue to my solicitor. To rub salt into the wound UC want to charge me for crutches which I had from my previous knee surgery. I begin to understand to meaning of the "Till on the hill" label. If they wish to persist I will se them in court.

If Dr Beattie wants to share this email with The Ulster Independent he can…read more I'm sorry for taking up any of your time in voicing my feelings. I'm much more comfortable flying back and forward to England to receive any treatment. Best Wishes Canx A Booking for Colonoscopy with Dr Beattie. Staff on Booking line overly assertive, spoke over me, insisted information that was not correct, hostile attitude as if hate their job there. Not reassuring, I was very ill and subsequently became wary of Booking in here going by staff attitudes. Never Experienced such at Kings Bridge Elaine on Bookings is excellent as are other staff.

Glengormley Community Service Centre is the local health service clinic for Glengormley and it's…read moresurrounding areas. It houses various sectors of the Trust including the family planning clinic, children's unit, podiatry, mental health team, health visitors and so on. The centre has been here for a number of years and is a vital part of the community. I know a few people who work for the Northern Trust in this centre and they have not one bad thing to say about it. It's a great place to work, every one is made to feel welcome and you will often see a friendly, smiling face around the (some what dilapadated) buildings. From personal experience I've never had any trouble or mishaps here. The receptions are always cheerful and helpful, they are professional secretaries that don't misplace your appointment. There's a lovely community feel around this area that's partially held together by the local services around here.

I turned up for a pre arranged MRI scan. It was arranged by phone and a follow- up confirmation…read moreletter was promised. I got there almost an hour early. Parking anywhere nearby was a nightmare particularly with the extensive on - street roadworks that never seem to ever end. I was kept waiting 20 minutes beyond my appointment time without any acknowledgment or apology and this was despite the fact I'd been fasting for 5 hours. So by the time I got into the polo mint MRI contraption I was very far from impressed and a tad testy - this is private medical and the administration is shoddy. I was within 20 minutes. I held breath 10 times for between 15 and 20 seconds each time. I had headphones on to hear the stop breathing instructions from the radiographer and piped music in - between. A radio station. Once done I was told the results would go back to my consultant in 5 days. I had phoned them earlier in the morning to check which place I had to go as I didn't get the promised letter. I held on the call for 25 minutes before a human spoke. I told her I'd been holding a long time but she said 'oh you came through on the NHS referral number not the private patient one'. I was almost lost for words. A two tier private medicine service and I've no doubt the NHS is paying handsomely for this crap attitude to ill people. So I was then put through on the private patient line and only waited 8 minutes for a matter that took 12 seconds to complete. The most galling thing is we have a perfectly good NHS but it's being deliberately starved of resources by a lunatic Tory dogma for 13 years. They remain happy to pay 3/4 times the cost, using our tax pounds, to the private sector to undermine and destroy public medicine while the private sector donates to the Tory party and the boards of these places are populated by Tory supporters. The sooner all these bastards are sent packing the better.