My groomer was Sherry Reis, and she was absolutely wonderful. I had a great experience, and she handled my dog, Kuma, so well. She offered to let me sit in on the grooming appointment, which I gladly accepted. The biggest thing for me was that she truly took her time with both Kuma and me, which is so hard to come by these days. She was willing to put in the effort to teach me simply because she cares about you and your dog. She has inspired me to learn more about grooming so I can better care for Kuma at home. I truly believe Sherry would make an excellent grooming instructor because she has both the competence and compassion that dogs (and owners) need. This was such a positive first grooming experience for Kuma, and I'm incredibly grateful. I highly recommend Sherry!! read more

Please keep your dog away from this company. These are criminals operating and leasing a van and unfortunately you won't be able to contact them after you hired them. It's a complete scam. I will report them to the Better Business Bureau. read more

Every single time the groomer would tell me the day of appointment she couldn't make it. So I got smart and would schedule the first appointment of the day a month in advance and guess what? She would find a way to tell me once again she wouldn't be honoring the scheduled appointment. Unprofessional. I moved on to a different business that's half the price and twice the quality. Bye-bye! read more

Paying hundreds of dollars before an appointment is even truly confirmed is ridiculous. I was quoted around $360, rejected by multiple groomers, then pushed back to one who had already declined earlier. The biggest issue was the lack of respect for customers' time and money. Their solution to all of this was offering a $20 credit. If appointments aren't actually secured, companies shouldn't charge premium prices upfront and market the service like it's guaranteed. read more

Two days in a row of no-call no-show groomers. Does Groomit take any responsibility? "All we can do for the customer is cancel." Not even an apology. When asked what I should do regarding multiple groomers ghosting us, all support had to say was, literally, "it's nothing to do with us, they are independent contractors" so what value is Groomit providing? There is no safety, no accountability, they can't even get groomers to show up. Day one: Groomer scheduled, accepted, doesn't respond to messages, doesn't show up. Day two: Groomer scheduled, accepted, doesn't respond to messages, doesn't show up. This is the worst grooming service I've ever seen. Schedule directly with the groomer you like and avoid this unnecessary company like the plague. read more

I will never use Groomit again and strongly recommend that no one else does either. I booked their full-service grooming plus a $20 health service add-on expecting professionalism. The appointment took far too long (2 hrs for a 13 pound dog), and when my dog was returned, his haircut was insanely uneven and patchy. He also had a visible gash on his leg that the groomer never mentioned. Additionally, the hair on his ears still appeared oily and textured, which indicates he wasn't washed fully or blow dried, both which are included in the service. If my dog's behavior was truly such a barrier that it compromised the service, that should have been communicated before, during, or after the appointment. It never was. The groomer said nothing, and Groomit only raised that excuse after I filed a complaint. My dog is seven years old and has been professionally groomed every eight weeks for years. He's friendly, well-behaved, and goes to work with me daily in an office environment where he interacts with people all day. I've never once received feedback about behavior issues or seen a haircut this bad. I've included photos of his usual grooms for comparison. This was not about "nervousness." It was poor workmanship and negligence. After my experience, I reviewed Groomit's lowest ratings from the past year, and the pattern is clear: long delays, uneven cuts, and dogs being injured/traumatized. There may be many positive reviews, but the negative ones tell a consistent story. I urge anyone considering this company to read those very carefully before booking. This was a $200 appointment that left my dog injured and poorly groomed. The lack of transparency and accountability from both the groomer and the company is unacceptable. Screenshots of Groomit's response and my messages with the groomer are attached for reference. read more

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I usually bring my Maltese, Benjamine, to this company's mobile grooming service once a month, and Andre has always done an excellent job. Unfortunately, this last experience was completely different and honestly heartbreaking. Instead of Andre, another groomer handled the appointment. I asked for a simple fluffy cut, just to even out his coat, but when I came back almost two hours later, Benjamine was unevenly chopped like a patchwork cut. Far worse, he came back with little pink spots, nicks on his skin, and was clearly in pain. This is absolutely unacceptable. It's devastating to see my dog go through this. He can't tell me what happened, but I can see the results--and they speak volumes. No pet should come back from a grooming session uncomfortable or injured. The only positive was that they gave him a little treat bag, but that doesn't undo the poor grooming or the fact that my dog was hurt in the process. I've trusted this company with multiple pets and had even planned to bring my poodle here, but after this experience, I won't risk it unless I can be assured that only Andre or another highly skilled groomer handles my dogs. Pet grooming is not just about appearance--it's about care, gentleness, and safety. This was a very disappointing and concerning experience, and I truly hope the company takes action to prevent this from happening to anyone else's beloved pets. read more

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Groomit is the worst company to allow to groom your fur babies. The groomer Gianna C takes it upon herself and cut your fur baby the way she wants even when she is told what is wanted and even showed a picture. My fur baby came back butchered. She shaved her completely bald and saying because of the summer. That was not her decision to make. When complaining to the company about the horrible service they take no accountability or do the insist the groomer take any. Horrible leadership. That teaches the groomers you can continue to do a horrible job and no consequences or repercussions will be handed down. If I pay my money for a certain service I expect that service to be rendered. I have filed a complaint with BBB as I take my money seriously. You will not do what you want and think it will be ok. Again Groomit and Gianna C is not good business. Please stay away!!! read more

We have hired Groomit twice now. The first time was a bit of a let down, but our options are limited, and we thought we'd try again. NOPE. Big mistake. The first time we got our cat groomed, the groomer gave her a "lion cut", even though we didn't ask for it. And yes. We tipped him anyway. Today we got the same cat groomed again. THIS groomer secretly charged an extra $30 fee, didn't tell us, and also gave our cat back to us with her back paw bleeding. SERIOUSLY? I reached out to Groomit, who had this to say... "Please be aware that all groomers on the Groomit Marketplace operate as independent contractors. As a result, Groomit cannot guarantee the quality of their services, nor do we have direct control over their business practices. Each groomer has their own approach to handling pets; some may not find it necessary to use a handling fee, while others may apply it depending on the pet's mood and behavior at the time of grooming." What?!?!?! So these people show up in GROOMIT vans, representing the company, but their "quality" isn't Groomit's concern. That makes tons of sense. Needless to say we won't be using this BS company again. Do NOT hire them unless your pet traumatized and bleeding! Andy and Katie read more

Terrible service the groomer was very disrespectful called me threatening because I gave her a bad review don't use this company also overcharged me and never gave me my refund don't respond they are disrespectful and disgusting as a business never use them cut my dog terrible and messed up his nails read more

What went wrong was deceptive advertising and rude customer service. I went to their website to check their mobile dog grooming service, pricing and availability. After entering the requested info such as dog breed, weight, and my location, I was presented with 4 options. The one I chose was "starting at $ 100.00" which included taxes and fees. I then booked an appointment, which asked for the same info as before. However, the price shot up to $ 158.00. I called the customer service number to inquire as to why the price jump. She couldn't give me a legitimate reason. She first claimed it was taxes and fees. I mentioned that was quoted as included. She then became belligerent and said it was my location. I told her my location hadn't changed in 5 minutes between getting a price and booking. Then she stated the initial price " was for marketing purposes only." In other words, deceptive marketing/ bait and switch. I asked to speak to her supervisor. She said she had a supervisor but refused to let me talk to that person. Finally, she said that if I wasn't happy, too bad. I am now going to file a complaint with my state Attorney General's division of Consumer Complaints due to deceptive advertising.See less read more

I had one of the most unprofessional, misleading, and frankly alarming experiences I've ever had with a service platform. We booked a Premium/Gold grooming package specifically advertised as including same-day availability, because our cat has severe matting and requires careful handling. Based on Groomit's own representations, a 2:00 PM appointment was confirmed. Because the grooming required preparation, the cat was given gabapentin (a very mild, commonly prescribed anxiety medication) by his regular veterinarian in advance of the confirmed appointment. He was monitored closely the entire day and responded calmly and safely. Here's where everything went off the rails: -At 2:01 PM (after the appointment time had already passed), the groomer finally called. -She stated she would be 1 hour and 45 minutes late--if she could even make it at all. -Her explanation was traffic and that a prior client had "last-minute upgraded" to a Gold package. -She suggested rescheduling to the next day and asked that the cat be medicated two days in a row, which is medically inappropriate and was clearly communicated as such. -During the call, the groomer did not even know the pet's name, repeatedly calling him by the wrong name, which raised serious concerns about whether she had reviewed the booking at all. When these concerns were raised, the groomer hung up abruptly and blocked the phone number. Immediately after, Groomit customer service was contacted. Based on the facts, they issued a full refund, and we were forced to find another groomer because this experience destroyed all trust in the platform. Then it got even sketchier. After: the appointment time had passed the groomer blocked the number Groomit was notified the refund was processed and a review was left We suddenly received messages implying the cancellation was initiated by us, which is categorically false. Groomit later claimed a call was received requesting cancellation...despite the fact that the groomer had already blocked communication and failed to show. This feels like retroactive narrative control, not customer service. This is not about a refund. This is about a platform that: Misrepresents service availability Employs groomers who fail to show up and block clients Contradicts its own timeline Attempts to rewrite events after the fact When pets are involved, especially cats requiring medical consideration...this level of incompetence and dishonesty is unacceptable. I would strongly caution anyone considering Groomit: do not trust the scheduling, do not trust the communication, and do not trust the post-incident explanations. The screenshots tell a very different story than Groomit does. read more

I had a terrible experience with Groomit and their groomer, who went by the name Ocean Wavz. I booked a grooming appointment with clear instructions for only half of my dog's hair to be trimmed. When I brought her out to the grooming van before the appointment started, the groomer casually mentioned that her tail seemed a little matted but said he could work through it. He never mentioned needing to shave her and never got my consent for cutting more than the agreed trim. What makes this worse is that I brushed my dog thoroughly just an hour before his arrival -- and she has been professionally groomed monthly since she was a puppy. There was absolutely no way she was severely matted. Even if he encountered a tangle, it did not justify shaving her all the way down to the skin. The before and after pictures are shocking compared to how she normally looks after grooming. Angry doesn't even begin to describe my feelings toward this company and especially Ocean Wavz. Here is the most infuriating part -- this groomer was literally parked in in front of my home the entire time. If he truly felt something needed to be done beyond the agreed service, he could have easily knocked on my storm door, which was open the ENTIRE time, or simply called or messaged me through the app (even if there were issues with the app -- he could've simply gotten up and come to the door). It truly appears that he made a mistake and had to cut her to adjust for that - but even then her hair is not even (see picture). This was unacceptable, lazy, and irresponsible. I feel violated that this was done without my consent, and it absolutely infuriates me to now see my dog shivering because her hair is gone -- all because of this poor, careless, irresponsible experience. When I complained to Groomit, they initially refused to refund me and only offered a store credit (which I would never use after this). It wasn't until I threatened to report them to the Better Business Bureau and dispute the charge with my credit card company that they finally refunded my money. This isn't even my first bad experience with them -- the initially scheduled groomer never even showed up and lied and said she did. I will never use them again and strongly urge other pet owners to stay far away if you value your pet's well-being and expect honesty and professionalism. See my dog's before and after pictures. read more

Groomit - Before - How she comes out with other Groomers - Pet Groomers Near Me

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A driver for your company was committing road rage on 3/15/2026 at approx 1:30pm at Santa Fe Dr and Dartmouth in Denver. After he pulled out in front of oncoming traffic and pulled across all lanes of traffic. He then noticed an accident up ahead and had cut back all the way over to the right and almost hit us doing so. When we honked to alert him he flipped out and started following us for a while continuously honking aggressively and tailgating us. I called 911 on him! If this is the behavior of the people who work for you I would NEVER trust them with a family pet!!! I also sent a message to your business directly and have yet to receive a response. read more

the worst groomer ever in 30 years. I paid almost 400 dollars for a bath for my 2 dogs! she didn't even trim their hair like a schnauzer it was so ugly she didn't brush their teeth or cut their nails or sew claw which was a big ask from me she did nothing and I never got a response back. they were 6 hours late for my 1st appointment and I took off the next day to reschedule for absolutely garbage service. asked for partial refund never heard a peep and got nothing! I could've cut their hair better with a pair of toy scissors and a barbie doll hairbrush read more

Groomit - this is him after so called wash and cut - Pet Groomers Near Me

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I wish I could give zero stars. As I never even had my appt. I request 10:30-11am arrival. I received three reminders leading up to my appt. And then at 11:01 Tatiyana Distance (groomer name) decides to inform be she's arriving at 12:30pm. I am livid as I needed to get things done after the appt and have my own schedule. I can't wait around indefinitely for a service. And if I had just cancelled on the app it would have charged me 60 dollars for the GROOMERS TIME! luckily I received a full refund but now my cat isn't groomed and I'm disappointed. I would NEVER book with a company so unreliable read more

Yesterday, May 7th, my 100lb Great Dane had an appointment to be groomed via their mobile van service. I booked the silver package & also added on the health bundle & deshedding. Altogether this includes nine services: a full bath, nail trim, ear cleaning, blow dry, dry brush out, gland expression, teeth brushing, paw balm, and removing undercoat and loose hair. It was $256.61 before tip. According to their website, a grooming appointment averages 1-3 hours, depending on pet's size and selected services. From the time my dog went into the van to the time she was at my front door again was approximately 29 minutes TOTAL (we have cameras with time stamps to verify), for a 100 pound Great Dane to receive 9 different services. The groomer put in the app that he was there from 5:30-6:30, which wasn't true. When she was brought back to our door, she was very wet. Her paws and back looked visibly dirty. She wasn't blown out and didn't receive the dry brush or deshedding. Her teeth weren't brushed and glands weren't done. Her paws were very dirty as well which led us to believe she didn't get the paw balm either. We wiped her with two wipes right after and they were filthy. (Pictured.) The one service that was "done" (a full bath) was done poorly. I reached out to her usual groomer and they agreed- properly grooming & fulfilling all services on a 100lb dog in 29 minutes is unheard of. After reaching out they argued that all services were completed in 29 minutes. They credited $100 to my Groomit account but I'd let them know I would not be using them again. No integrity. I am filing a dispute with my bank and a complaint with the BBB. I do not recommend hiring a company that doesn't hold their contractors accountable. So disappointing. read more

Groomit - Pet Groomers Near Me

I was charged $70 fee for the groomer arriving at my house, refusing to bathe the dog if I did not agree to a full body shave, then leaving all after less than 10 minutes. I have a 1.5 yr old cocker spaniel. He is brushed daily precisely so he can have a short to medium length coat. Never before have been refused service for him. No photos or videos were taken to show me or document why the dog was refused service. I was not offered a de-matting fee for the minor knotting on one of the dog's legs in the knee area. The groomer agreed the ears were also not matted. I offered that he shave just above the paw area which had a few tiny knots. I offered that he cut the 2-inch knee area with knotting. I even said I do not have a show dog, I do not need a perfect look, it's ok if he looks a bit uneven or choppy for a couple of weeks. I offered alternative after alternative but he said he would not do anything on the dog except a full body shave. He said I could take the dog back so I did. For this, the company charged me $70. I asked if it was the policy of the company that I could be charged after the groomer refused service. Because for a cocker spaniel, "grooming" is one thing & full body shave is another. At that point the company suggested I submit a ticket to consider whether I will be offered a full refund. Maybe this company is just for dogs with super short or short hair. If that's the case, you should just say that. And if your policy is we will charge you for showing up even if we cancel your service, you will be sued. read more

Carla was so great. ChiChi is a old girl and get be difficult. Carla did such a thorough job our old girl has never looked so good. And the fact she loves dogs as much as I do...is amaizing. We have 5. Can't wait to see you again! read more

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This has been an incredibly disappointing and frustrating experience. It truly saddens me to have to leave a negative review, as this is the first time I've ever felt compelled to do so for any service I've used. Spending over $465 on this service, I expected a higher level of professionalism and attention to detail. List of incomplete tasks: - One of my dogs was injured (nicked) - The fur of both dogs was unevenly shaved, despite my request not to shave them down - Nails were not trimmed - Ears were left dirty and emitted a foul smell - No sanitary trim was performed - Their odor indicated the use of old or dirty water during the grooming process - Bamm Bamm's fur had an unpleasant smell - Their paws had an unpleasant odor and no balm was applied - Gland extraction was not performed - Bamm's eyes were goopy, indicating improper cleaning - The fur around their ears was left wet and unfinished - Questionable if their teeth were brushed, hard to identify as I do it periodically After I sent them the photos and videos, I didn't receive any phone call. They only offered a $100 credit, which was insufficient to address the issues with both dogs. I suggested that they send someone to fix the problem, but before my husband noticed my dog had been nicked during grooming. Thankfully, we have before and after photos as evidence. I suggested a fixed cut prior to my husband noticing the injury to our pet caused by their groomer. At that point, we couldn't risk having another groomer come near our dogs. We asked for a call from a qualified and trained groomer to assure us of their proficiency and to understand how they select and vet their groomers. Unfortunately, we haven't received that call yet. If they take the safety and well-being of pets seriously, they should have reached out to us by now. Furthermore, they should have sent someone to inspect our dogs in our presence to confirm the truthfulness of our claims if the photos and videos weren't convincing enough. It would have been the appropriate and responsible course of action. Note: They even went as far as to close my account just to prevent me from leaving a review on their app. This made me realize that I should leave a review on Yelp & Google, because there might be many others who have had the same experience but were unable to share their thoughts. I was polite and offered a helpful suggestion, and I was even willing to cover more than half of the cost, but no one bothered to give me a call. read more

I booked an appointment approximately a week ago for 9:00 am Wednesday before Thanksgiving. I was prepared for the groomer to come as scheduled. I got at least 2 reminders from GROOMIT verifying the appointment. At 9:24 am I got a voicemail from an 888 number saying that the groomer was asking to cancel as no one was home. I also got a text from the groomer saying she was canceling. No one came to my house. My dog ALWAYS lets me know if someone is at the door even if they just enter the driveway. I am very disappointed as I was hoping to be a regular customer. read more

They tell you a time for the appointment and come earlier. I didn't like the cut. My dog didn't smell like he was bathed and his nails don't appear to be cut. I can still feel the sharpness when he jumps up on me. It was difficult corresponding with them. They text from different numbers. I texted one of the numbers that I received a text from to ask what services would be provided for $132 and never got a response. They sent other texts, but never answered my text. One number said it didn't accept text messages. I will not be using their services again. read more

They sent a guy over with ZERO experience. He didn't have electric clippers and was using dish soap. After a cutting my dog wrong I just asked him to leave. He surfed me I could get a refund, but when I contacted the company they said he lied! The company had the hardest time refunding me my money and were rude as hell. I will never use this horrible service again First they made excuses for him and used his lies against me. The. Offered to refund $50 of the $150 cut. Finally they gave me $100! Garbage... read more

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I have a Siberian husky who can't stand getting his nails clipped. Christopher W. Did an amazing job with my baby and trim and grind his nails. He took care of my baby and even offer to see him again. my boy looked amazing and fresh and clean. read more

Groomit - Hunter - Pet Groomers Near Me

On time. Graceful. Attentive. Are just three of the adjectives to describe my first experience with GROOM IT. I didn't know how my girl would respond to her first grooming, but she was gentle. Eli made her feel comfortable. I was glad of that!!!! He did as I expected. Once done, she smelled great. And looked less like a lion and more like an eight month old kitten. The only drawback for me: you can't be in the van during the grooming. You don't really know how the animal is being treated. You have to trust the groomer is being responsible and respectful. There is a camera in the van. Eli said his supervisors could see what's happening during the grooming. The supervisors can see, but the clients can't. There is an option for in home services vs the van. I chose the former, so I could be with Hannah, but the original groomer didn't want to do an in home service, at least this is what I was told. Nevertheless, it went smoothly. Chances are I will use GROOMIT again read more

Groomit - My Hannah after her first grooming. They did a great job. - Pet Groomers Near Me

Amazing! My dog, Cooper, loved Paulette (the groomer), she was so kind and gentle with him. she gave him a fantastic hair cut! highly recommend. read more

Got my puppy groomed with them about three months ago. I had to get her cut very short because her fur was quite matted. The groomer followed my directions and her coat is growing back I n nicely. I am very satisfied with their service. It's a little pricey, but that's the cost of convenience. My only complaint is that they are quickly booked so I didn't get my first choice but f appointments but I did find a day and time that worked for me. read more

Excellent job. Emerson was really great with bathing/blowing/cutting the hairs of my King Charles Cavalier. Highly recommend.

Hi, I tried to book an appointment and the city, state, and zip boxes are frozen and cannnot be used. Is Groomit still in business? I would like to book for a cat. read more

I trusted all of the good reviews but my experience with Groomit was awful. Imagine booking a bath, just a bath for your puppy and your puppy being returned with a shaved face without your permission. That's what happened to me with Groomit. He had just received his first haircut 2 weeks earlier. I booked just a bath from Groomit and the groomer took it upon herself to give a "complimentary eye trim" without my permission. Not only did he not need an eye trim as I had just paid for a really expensive cut I was very happy with 2 weeks earlier, what she did wasn't even an eye trim, she shaved his face and nose down without my permission. Slaughtered his adorable haircut. It's unbelievable. What's more unbelievable is what Groomit said. "Per our terms & conditions, all groomers on the Groomit Marketplace are independent contractors & therefore Groomit does not guarantee the quality of any groomer nor can Groomit exercise any degree of quality control over the way they conduct their business." So you have zero guarantee as to what or who you're getting. If you're particular about your dog or care to deal with companies with integrity, this is not the service for you. If you don't mind getting a completely different service than what you ask for or inexperienced unprofessional groomers...then go ahead and book. They wouldn't give any refund, offered $0 back even though I didn't get the service I booked and paid for and even though their groomer destroyed my puppy's haircut when she should've never grabbed any razor or scissors as the package I booked was just to bathe him. She was clear on what I booked and admitted to Groomit that she gave a complimentary service she wasn't asked for. She wanted to do something nice for being 2 hours late so she shaved his face without my permission. Can't make this stuff up. Groomit did nothing to compensate me, I spent $113 on that "bath", they offered me a $15 credit for me to try a different groomer in the future. SMH. I deserved a full refund. Absolute worst customer service experience and groomer experience. I don't have the heart to post the groomer's name but wanted to warn of Groomit's lack of responsibility over their groomers, lack of responsibility over your experience and their terrible customer service. Before and after pics attached. read more

Groomit - Before "Bath" - Pet Groomers Near Me

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Absolutely the worst experience for my pet. For no reason, the groomer SHAVED my dog's genitals, leaving him with razor burn that is causing him discomfort and which we are monitoring for signs of infection. The area is red and our pet is not able to relax, constantly inspecting and licking the area and fearful of close contact. NEVER again with groomit. read more

BEWARE! My dog came back unwashed and greasy. Uneven cut, some nails weren't trimmed and ears were dirty. Not sure what I paid for. Had to go to a real groomer to get it fixed and thank god for that! read more

I have used groomit for approximately 5 years with good experience. This year, however, the groomers have not been timely. They are not keeping appointments or showing up 3 hours after a scheduled appointment . The last groomer showed up late, did not engage with the dog and the end job was mediocre and talentless. For the prices charged this is unacceptable. I do not recommend this business. read more

Very unprofessional. Groomer Ashley Bridgett cancelled her appointment ten minutes after the appointment was supposed to start. I received many automated appointment reminders. But never any direct contact from the groomer that she was not going to show up and cancel last minute. I called the customer service line who was equally unprofessional. I never received an apology on behalf of the company for the extremely unprofessional cancellation. I had to guide her and how to address clients as a customer service representative. Not only did she say to blame the groomer, she also said that the groomer doesn't care that they cancel and doesn't care about clients. Zero customer service skills, doesn't make the client feel any better when you say that the groomer doesn't care if they cancel on you. Supposedly I will get a phone call if someone can come today. read more

Second time in a row the groomer did not show up or was more than two hours late. It's NYC and traffic is bad so I'd be ok, not happy, with an hour or 90 minutes late. But, Groomit should have policies that go both ways. Some customer cancelling last minute or inordinately late, would pay full price. Groomit promotes this behavior as it screws over a person's day and offers $20. I'm just disappointed as I really want this service to work. :( read more

My little girl looks marvelous and her groomer Tyla is awesome professional and personable!! Definitely recommend this business as it gives great convenient service with a great team! read more

Groomit - Beauty, by Tyla - Pet Groomers Near Me

My appointment was for today at 11am and Paulette Mills the groomer texted at 10:41 to say she was on her way. At 11am the Groomit app texted to say my appointment was cancelled with no explanation as to why. I was given the option to reschedule but having waited a whole week for this appointment why would I. Very unprofessional and this was first and last time i use the service. i will definitely not recommend to anyone else as the customer service is terrible. read more

My girls love Merryanne. They are usually uneasy getting groom, but not today. Merryanne is now our groomer! read more

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Groomer pretended to be arriving for 4 hours. He never showed. Money never refunded. Pretty sure this is a scam.

I think this is only the second review I've ever left but the service was so bad. It was worth leaving it. I have a five year old doodle mix and it looks like they groomed her with a hacksaw. There were bald spots everywhere, her head was cut into a bowl cut, and a half of her tail was shaved off. When I contacted customer support, they said it was "the best they could do" and offered me a $25 voucher as if I was ever going to use their service again. read more

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