Worst experience ever! I never write negative reviews but this must be shared! This is my…read moreexperience in its entirety. I went to the vet, to get my puppy's (three months old) checkup, deworm, and shots. As soon as I walked in, my dog stopped in the doorway. I had a hard time pulling him in with the door while also holding back the toddler. So, my daughter (3yo) ran straight in. I had to pick up the pup who weighs almost 23 lbs. I saw two people watching. I guess they pretended not to notice.
My appointment was at 3:50 p.m. and I arrived early around 3:40. I was there until 4:32 p.m. It was really hot in there. I was sweating!
When they came into the exam room, there was no introduction.
The vet was, I assume Dr. Lee, I am still not sure since there was no introduction. My pup was uneasy on his first trip away from home. He started to growl. After coming out from under the chair, he looked at me, calmed down, and sat. I said, "Good boy" when he looked at me and sat.
I guess it was the vet who told me not to praise my dog unless he is doing something I want him to do. I did, but she was not looking so I told her that I rewarded him for sitting, not growling. She sounded slightly rude, but she didn't see. How many times did I spell my dog's name for them? Over five. They still managed to spell it wrong. It's just a dog but pay attention, please!
I am not sure why my payments could not have been done while I was in the exam room. This could have prevented the whole waiting-next-to-a-parrot situation. As I was paying, I asked for some information on a future appointment for my CAT. I was carrying my toddler and holding the leash of the 23lb pup.
We were waiting, so I showed my daughter the African Grey Parrot. I know very much about animals, and I know not to put your finger in the cage. But my daughter had never seen one before. I was keeping her away from the cage the best I could. There is no sign and there are no barriers around the cage. Some places put plexiglass at the bottom for protection. Honestly, I couldn't see it until I heard him whistle. Rose came to hand me my receipt just as my daughter was getting closer to the cage. The bird saw this and came closer. As I was being handed my receipt and I turned to get it, my daughter was being bitten by the bird. One quick second is all it took.
I want to point out that I was holding my daughter's hand and the leash the entire time. Before I could say don't touch, she was bitten. No, she did NOT stick her finger inside. She was pointing and it lunged at her finger and was just close enough to reach. The exact spot it happened was where the cage opens for the food dish.
Rose asked if she was bleeding and I said no. So, of course, she said, "Don't stick your fingers in cages!"
Then the lady said that she would email me the information instead so that I could leave. She confirmed my email address AGAIN before I went. I confirmed my information and the pup's name multiple times.
That day they never emailed me the information that I was waiting on when she got bit! As if it was all for nothing. When I did finally get an email, it was the wrong information! I asked about my female cat's upcoming spay scheduled for 5 days later. Instead, they sent estimates for my puppy boosters and neuter. So, no wonder. I guess she thought I was stupid for asking about a spay for my "male" when I really was asking about my female cat. I guess I looked trashy, poor, and stupid if she thought I was asking for pricing on the "dog." Either way, I was not being listened to, which I find disrespectful.
I'm sure they are good people, maybe it was just one of those days.
I am sure your animal will be in good hands. If you don't like being social and are only focused on your pet, you might like this place. We will not be going back, and our furry family is growing as we will be adopting a puppy next fall. I need to find someone who cares about the clients as well as the patients. I've never thought I would want to be treated like a dog until dealing with these people!