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AVOID THIS GROOMER! DANGEROUS - SHAVED MY DOGS GENITAL AREA AFTER BEING TOLD NOT TO, AND INJURED HIS PENIS, WHICH COST ME $700 IN A VET BILL (which they did pay me for after the fact -- DUE TO THEIR NEGLIGENCE!). My 10 month old golden retriever puppy was eager to come in for his first grooming appointment. When my wife brought him in, we noticed several issues: - this is a TINY space that have about 8-10 dogs CRAMMED into. - The space itself is dirty, with dangerous cords and wires in plain sight for any dog to accidentally chew. They had 2-3 groomers available on staff to handle these 10 dogs. They claim the dogs are all supervised at all times, but I assure you there is absolutely no way my dog was watched at all times. My wife even noticed that our dog jumped up on a shelf where there was a cord exposed! They claim that they were short staffed and this was unusual for them, but this was just inconceivable to me that a groomer would allow this sort of environment for my or any dog. Against our best judgement, we decided to let them groom our dog. We were told that AMANDA was the person and apparently the lead "senior" groomer who groomed my dog. *** We then made crystal clear to them that his genital area and penis are NOT to be touched, as he was recently neutered. When I picked him my dog, we were told that he had BLOOD IN HIS URINE...and that the front desk staff had the audacity to tell me that he "likely has a urinary tract infection or kidney stone". I am a physician, and I know what a kidney stone or a UTI looks like, and this was NOT that. When I inspected his penis, I SAW THAT THEY HAD SHAVED HIS PENIS AND THE AREA AROUND HIS PENIS (please see the photos which clearly show he was inappropriately and cleared shaved in the genital area and on his penis). WHAT IS WORSE IS THAT MY DOG SUFFERED A CLEAR INJURY TO HIS PENIS!!! Again look at the pictures. I was subsequently forced to take my puppy to the emergency vet, only to have my suspicion confirmed by the vet that my dog did NOT have a UTI or any evidence of a kidney stone, but that he clearly suffered injury to his penis. I had to pay almost $700 out of pocket for this vet visit. You dont need to be a doctor to put 2 and 2 together: Groomies was NEGLIGENT in shaving my dogs genitals when they should not have, and they most likely (although of course this cannot be proven definitely) injured my dog in the process. I confronted the front desk staff about why my dog was shaved in the genital area and was told that it "must have been miscommunication". I followed up with the owner of Groomies, who contacted my vet, confirmed what happened, and paid the vet bill (which I do appreciate). I was given a non-sense explanation that my dog possibly sustained this injury because they had to use some sort of "restraining bandage" on him. I know this is ridiculous and not possible because when I asked the groomer how many times in her almost 5 years as a groomer she has ever seen this injury due to this mysterious restraining bandage, she said never. The simplest explanation is often the correct explanation - a restraining bandage that has NEVER injured another dog at their business did not harm my dog; the groomer Ashley (most likely) harmed my dog while shaving his genitals, even though they were explicitly told not to go near his genitals. The owner, however, belittled me and stood firm when I simply suggested to her that she improve communication within her team to avoid harming pets in the future and performing procedures that owners explicitly tell them not to (i.e., shaving of the genitals). She said that she "reviewed the video footage and asked her staff" and said to me their staff did nothing wrong and that no negligence occurred lol. What a joke. Again, even if my dog never got injured, THEY STILL SHAVED HIS GENITALS AND PENIS WHEN WE EXPLICITLY SAID NOT TO. That in and of itself is negligence. The fact that in the process of doing this, they hurt my dog and injured his penis makes it 100% worse.
We were looking for a new grooming place for our Cavapoo, whom we rescued nearly 4 years ago. We usually have taken her to 1 of 2 PetSmarts. However, she once came back traumatized for 2 - 3 days. We found Groomie's on Yelp and she was just groomed today. What a difference! Not only did she not seem traumatized, she actually seemed happy. One other dog followed her to the front to "say goodbye" to her. I think one difference is that they let the dogs play with one another while they wait for their families to come get them, rather than crate the dogs. The grooming itself was great. They actually called to let us know that, due to matting, they would have to shave her. No, the need to shave our dog is not unusual. Getting a call to notify us is. When this happens, the dog typically has fur so short, you cannot see any of her separate copper color from the white. Not this time! They were able to de-mat without cutting doen to the skin. She looks lovely!
What do I love about Groomies? Let's see... first, the ease of getting ahold of them- they text! Second, although they are often booked up, they are very accommodating and I usually don't have to wait more than a week or two to get my pup in. Third, they are so nice to Ava, my toy poodle. She's not scared at all going there. And then, I hope this goes without saying but they do such an awesome job. They're amazing at getting the poodle look right. I tend to play around with Ava's "looks" because, why not? Right now she's doing what all the cool girls are doing in quarantine- going pink!
Awesome experience! They had covid guidelines of one person in the shop at a time with a mask which was nice. Ollie loved it here, he is a shy boy and this was his first grooming experience and he came back happy and looking good! I loved that they let the dogs free roam instead of crating them. They took great care of him and the prices are pretty reasonable for the area, thanks groomies!
We had a great experience with Ashley here. My dog was the first appointment of the day (8 AM). Ashley was waiting up front for me and went through the grooming procedure with me patiently. She was very sweet and went out of her way to accommodate everything I asked for. Will definitely ask for her again. The facility is very posh and seemed very clean. I didn't see any cages - dogs who were done with their grooming waited on a couch near the front of the store. You can see all the grooming stations when you walk in the door, and all the dogs seemed well taken care of by attentive groomers. I didn't see an overwhelming amount of dogs, either. I know this place is super popular, so I appreciate that they don't take in a ton of dogs in at once.
Groomies did such a great job on our corgi, Penny. Penny is absolutely terrified of all things nail trimming, blow drying and being touched & they managed to get our girl cleaned up and looking gorgeous! Thank you so much!
Took my dog here today and his cut is just the cutest. I sent a picture of what I wanted his cut to look like and it turned out just how I wanted. His groomer was super sweet as well. I'd definitely be back!
I was recommended Groomies when I first got my puppy and couldn't be happier with their service. I was worried we wouldn't be able to get in, after listing to their voicemail message, but they explained to me since my Daisy (golden retriever) doesn't need a cut and only requires a bath and quick trim theyd be able to fit her in pretty easily. Super easy to maintain a monthly appointment, theyre beyond kind, and amazing customer service.
While I wasn't thrilled with the initial results, I now understand that it's part of grooming and wasn't permanent. I had freaked out because I thought my puppy had a new look forever, one that I wouldn't have chosen. After communicating with Lauren and through the expertise of my dog trainer and some others with much more experience than me, I was assured the look was temporary and her waves would come back with a wet down, and her fur would grow back in the places I wanted it like the floppy paws and eyes. Lauren kindly took my feedback to notify & assure other brand new puppy parents and first time dog owners that the look of their pup at pick up from being groomed will look different than what they dropped off, but that it's not a permanent change and there is no need to freak out ;0) Delaney was lovely and sweet to communicate with via email prior to the appointment. And my pup is starting to return to her previous look. If you bring your puppy here, manage your expectations that he/she may look different after the grooming...and save yourself from completely having a breakdown like I did...and know that your pup will return to their natural look, but be cleaner. ;0)
Great spot for pet grooming! Well run and our puppy loved visiting. They have lots of services and sell grooming products. Make an appointment and get your pet looking their best.
Ashley is AMAZING. We were so nervous sending our 7-month-old Bernedoodle pup to his first real haircut. I totally helicopter-mom'd it - I came in with a full list of notes for what I wanted Duke's cut to look like. Ashley and the Groomies team NAILED IT! They left him long and made him look so fresh and clean! I cannot tell you how many people have stopped us on the street to tell us how cute & fluffy he looks. Some have even said, "wow, that dog has a great haircut!" In addition to his great cut, Groomies is so easy to communicate with - they text with updates throughout your dog's appointment, and are so easy to schedule with. We are now officially Groomies fanatics, and can't wait to keep sending Duke here for regular coat maintenance. Thank you Groomies team!!
Love love love!!! My pup Teddy loves and so do I. The women are super sweet and you can tell they love what they do and they treat your dog as if it was their own. The facility was beautiful and clean. Can't wait to go back!
1 year ago
11 months ago
1 year ago
4 years ago
AVOID THIS GROOMER! DANGEROUS - SHAVED MY DOGS GENITAL AREA AFTER BEING TOLD NOT TO, AND INJURED HIS PENIS, WHICH COST ME $700 IN A VET BILL (which they did pay me for after the fact -- DUE TO THEIR NEGLIGENCE!). My 10 month old golden retriever puppy was eager to come in for his first grooming appointment. When my wife brought him in, we noticed several issues: - this is a TINY space that have about 8-10 dogs CRAMMED into. - The space itself is dirty, with dangerous cords and wires in plain sight for any dog to accidentally chew. They had 2-3 groomers available on staff to handle these 10 dogs. They claim the dogs are all supervised at all times, but I assure you there is absolutely no way my dog was watched at all times. My wife even noticed that our dog jumped up on a shelf where there was a cord exposed! They claim that they were short staffed and this was unusual for them, but this was just inconceivable to me that a groomer would allow this sort of environment for my or any dog. Against our best judgement, we decided to let them groom our dog. We were told that AMANDA was the person and apparently the lead "senior" groomer who groomed my dog. *** We then made crystal clear to them that his genital area and penis are NOT to be touched, as he was recently neutered. When I picked him my dog, we were told that he had BLOOD IN HIS URINE...and that the front desk staff had the audacity to tell me that he "likely has a urinary tract infection or kidney stone". I am a physician, and I know what a kidney stone or a UTI looks like, and this was NOT that. When I inspected his penis, I SAW THAT THEY HAD SHAVED HIS PENIS AND THE AREA AROUND HIS PENIS (please see the photos which clearly show he was inappropriately and cleared shaved in the genital area and on his penis). WHAT IS WORSE IS THAT MY DOG SUFFERED A CLEAR INJURY TO HIS PENIS!!! Again look at the pictures. I was subsequently forced to take my puppy to the emergency vet, only to have my suspicion confirmed by the vet that my dog did NOT have a UTI or any evidence of a kidney stone, but that he clearly suffered injury to his penis. I had to pay almost $700 out of pocket for this vet visit. You dont need to be a doctor to put 2 and 2 together: Groomies was NEGLIGENT in shaving my dogs genitals when they should not have, and they most likely (although of course this cannot be proven definitely) injured my dog in the process. I confronted the front desk staff about why my dog was shaved in the genital area and was told that it "must have been miscommunication". I followed up with the owner of Groomies, who contacted my vet, confirmed what happened, and paid the vet bill (which I do appreciate). I was given a non-sense explanation that my dog possibly sustained this injury because they had to use some sort of "restraining bandage" on him. I know this is ridiculous and not possible because when I asked the groomer how many times in her almost 5 years as a groomer she has ever seen this injury due to this mysterious restraining bandage, she said never. The simplest explanation is often the correct explanation - a restraining bandage that has NEVER injured another dog at their business did not harm my dog; the groomer Ashley (most likely) harmed my dog while shaving his genitals, even though they were explicitly told not to go near his genitals. The owner, however, belittled me and stood firm when I simply suggested to her that she improve communication within her team to avoid harming pets in the future and performing procedures that owners explicitly tell them not to (i.e., shaving of the genitals). She said that she "reviewed the video footage and asked her staff" and said to me their staff did nothing wrong and that no negligence occurred lol. What a joke. Again, even if my dog never got injured, THEY STILL SHAVED HIS GENITALS AND PENIS WHEN WE EXPLICITLY SAID NOT TO. That in and of itself is negligence. The fact that in the process of doing this, they hurt my dog and injured his penis makes it 100% worse. read more
Business owner information
Lauren P.
Sean,…
6 years ago
We were looking for a new grooming place for our Cavapoo, whom we rescued nearly 4 years ago. We usually have taken her to 1 of 2 PetSmarts. However, she once came back traumatized for 2 - 3 days. We found Groomie's on Yelp and she was just groomed today. What a difference! Not only did she not seem traumatized, she actually seemed happy. One other dog followed her to the front to "say goodbye" to her. I think one difference is that they let the dogs play with one another while they wait for their families to come get them, rather than crate the dogs. The grooming itself was great. They actually called to let us know that, due to matting, they would have to shave her. No, the need to shave our dog is not unusual. Getting a call to notify us is. When this happens, the dog typically has fur so short, you cannot see any of her separate copper color from the white. Not this time! They were able to de-mat without cutting doen to the skin. She looks lovely! read more
6 years ago
What do I love about Groomies? Let's see... first, the ease of getting ahold of them- they text! Second, although they are often booked up, they are very accommodating and I usually don't have to wait more than a week or two to get my pup in. Third, they are so nice to Ava, my toy poodle. She's not scared at all going there. And then, I hope this goes without saying but they do such an awesome job. They're amazing at getting the poodle look right. I tend to play around with Ava's "looks" because, why not? Right now she's doing what all the cool girls are doing in quarantine- going pink! read more
Awesome experience! They had covid guidelines of one person in the shop at a time with a mask which was nice. Ollie loved it here, he is a shy boy and this was his first grooming experience and he came back happy and looking good! I loved that they let the dogs free roam instead of crating them. They took great care of him and the prices are pretty reasonable for the area, thanks groomies! read more
7 years ago
We had a great experience with Ashley here. My dog was the first appointment of the day (8 AM). Ashley was waiting up front for me and went through the grooming procedure with me patiently. She was very sweet and went out of her way to accommodate everything I asked for. Will definitely ask for her again. The facility is very posh and seemed very clean. I didn't see any cages - dogs who were done with their grooming waited on a couch near the front of the store. You can see all the grooming stations when you walk in the door, and all the dogs seemed well taken care of by attentive groomers. I didn't see an overwhelming amount of dogs, either. I know this place is super popular, so I appreciate that they don't take in a ton of dogs in at once. read more
6 years ago
Groomies did such a great job on our corgi, Penny. Penny is absolutely terrified of all things nail trimming, blow drying and being touched & they managed to get our girl cleaned up and looking gorgeous! Thank you so much! read more
5 years ago
I was recommended Groomies when I first got my puppy and couldn't be happier with their service. I was worried we wouldn't be able to get in, after listing to their voicemail message, but they explained to me since my Daisy (golden retriever) doesn't need a cut and only requires a bath and quick trim theyd be able to fit her in pretty easily. Super easy to maintain a monthly appointment, theyre beyond kind, and amazing customer service. read more
6 years ago
While I wasn't thrilled with the initial results, I now understand that it's part of grooming and wasn't permanent. I had freaked out because I thought my puppy had a new look forever, one that I wouldn't have chosen. After communicating with Lauren and through the expertise of my dog trainer and some others with much more experience than me, I was assured the look was temporary and her waves would come back with a wet down, and her fur would grow back in the places I wanted it like the floppy paws and eyes. Lauren kindly took my feedback to notify & assure other brand new puppy parents and first time dog owners that the look of their pup at pick up from being groomed will look different than what they dropped off, but that it's not a permanent change and there is no need to freak out ;0) Delaney was lovely and sweet to communicate with via email prior to the appointment. And my pup is starting to return to her previous look. If you bring your puppy here, manage your expectations that he/she may look different after the grooming...and save yourself from completely having a breakdown like I did...and know that your pup will return to their natural look, but be cleaner. ;0) read more
6 years ago
Great spot for pet grooming! Well run and our puppy loved visiting. They have lots of services and sell grooming products. Make an appointment and get your pet looking their best. read more
6 years ago
Ashley is AMAZING. We were so nervous sending our 7-month-old Bernedoodle pup to his first real haircut. I totally helicopter-mom'd it - I came in with a full list of notes for what I wanted Duke's cut to look like. Ashley and the Groomies team NAILED IT! They left him long and made him look so fresh and clean! I cannot tell you how many people have stopped us on the street to tell us how cute & fluffy he looks. Some have even said, "wow, that dog has a great haircut!" In addition to his great cut, Groomies is so easy to communicate with - they text with updates throughout your dog's appointment, and are so easy to schedule with. We are now officially Groomies fanatics, and can't wait to keep sending Duke here for regular coat maintenance. Thank you Groomies team!! read more
6 years ago
Groomies is a small and nice, well organized place. Ashley made a beautiful haircut to our yorkie Mona. She was attentive to my wishes about the details of grooming. read more
6 years ago
Love love love!!! My pup Teddy loves and so do I. The women are super sweet and you can tell they love what they do and they treat your dog as if it was their own. The facility was beautiful and clean. Can't wait to go back! read more
6 years ago
The personnal at Groomies did a wonderful job with my little Terrier. He smelled good for DAYS after his bath! Everyone was super nice and friendly. Their covid-protocol is perfect. And if that wasn't enough, they got me with the bow tie read more
5 years ago
7 years ago
Ashley did such a great job with our Reggie! He was long overdue for a cut and she trimmed him up perfectly. He usually gets terrible clipper burn around his privates that causes him to lick excessively and he didn't get any of that with Ashley. Everyone at Groomies was so sweet and easy to work with too. We will definitely be back! read more
7 years ago
I haven't had a bad experience with Groomies. They do require that if your pet has not groomed with them before you have them come in for 1 appointment where they basically just wash her... lol yes a bummer but I guess it's there way of seeing her tolerance level. Either way I was pleased so I'm taking her back for the second time I'll let you guys know how that goes! read more
5 years ago
Business owner information
Lauren P.
We are very sorry we could not offer you an appointment when you…
6 years ago
Amy is amazing! She truly knows her stuff when it comes to your dog and the way they're supposed to look! Dinah went in a little scraggly and then Amy cleaned her up very cute. She's the perfect shape and she felt so soft! If you're in need of a new groomer who knows her stuff, Amy is your girl! read more
6 years ago
Since quarantine happened my poor pup had been in major need of a haircut! I was so excited to get an appointment at groomies and I am THRILLED with the outcome. They took great care of my baby and he looks amazing! Thank you groomies! Can't wait for his next appointment read more
6 years ago
Business owner information
Lauren P.
Hi Anya!…
6 years ago
6 years ago
6 years ago
6 years ago
6 years ago
9 years ago
We were recommended to Groomies by asking people that we saw in the neighborhood that had dogs with beautiful cuts. We have a 2.5 lb. teacup yorkie and a 4 lb. shitzu. We are very happy with there friendly service, very clean premises and beautiful cuts. Great place, Great people. read more
6 years ago
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7 years ago
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6 years ago
I brought my five month old Australian Labradoodle in her for first full-body groom. I had a picture of what I was hoping Ashley could do. When i picked up my puppy, she looked amazing! It was exactly what i was hoping for. Ashley was kind, sweet, and reassuring -- to both my puppy and to me! read more
7 years ago
6 years ago
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