Maybe good if you're a large company with several elevators to maintain and they "give" you a…read moreservice contract. However, if you're a residential customer with one elevator, stay away. They refused to discuss a service contract for maintenance with me. Then when a switch went bad it took three trips to get it replaced and they billed me full charges for all three trips. I told them on the initial call for service what switch I thought was bad but they didn't have it available on the first service call, then had the wrong one on the second call, then sent a "team" on the third call. It took a month and cost $4,762 to get a switch replaced. I begged for some type of partial credit but they didn't even do me the favor of replying to my emails and calls. For 30 years I have managed commercial Real Estate buildings for a living and have never seen such outrageously poor customer service.

I would have to agree with Russell C's review of this company. We had a dumbwaiter installed…read moreduring an addition to our home in Baldwin, and relied on a recommendation from our contractor to use McNally. In retrospect, it would have been cheaper to pay the extra cost of using a company in Traverse City or Lansing. McNally continuously delayed the project by canceling scheduled installation/set-up days, at one point not even bothering to call to tell our contractor they wouldn't be there. For the final set-up, it took three weeks to SCHEDULE the work, with a time set two weeks following that. What's more, the switch is malfunctioning, and their answer to a maintenance call is to tell me to do it myself. These people never return phone calls, and the only way you can get any response from them is by hounding the President Tom McNally. They take no responsibility for their work, and constantly make excuses. We're looking for a variety of ways to seek recourse right now, given the significant cost of a non-working dumbwaiter.