This Grismer facility always provides me with the most prompt, professional and friendly service - for 15 years. The guys there know what they're doing. It makes me feel privileged to be a customer. read more

i have used Grismer in Springfield twice and was 100% pleased with the work and the front desk. Very friendly and they only charged me what I purchased and didn't try to sell me anything else I would recommend and use them again. They have made getting new tires a painless expierence rhank all of you read more

This review is specific to the Grismer located on S Patterson in Dayton. Oil change, rotate tires and new windshield wipers. Pretty basic stuff on my son's car. Appointment made, service done...well, most of it. They only reattached the skid plate on the bottom with one of several screws required. So, it detached to the point it was scraping along the road at ~40 mph. Thank God it wasn't on I-75. Imagine that large hunk of metal coming out from underneath the car ahead of you at 70 mph. It could have killed somebody. My 17 year-old son was smart enough to stop the car pull into a gas station and, before I got there, a good samaritan was nice enough to crawl under the engine compartment and managed to remove it and the one screw. I just called to explain to the manager what happened and he said they couldn't get us in today to fix the issue but in a couple days they could look at it. No apology, no sound of astonishment or remorse. Owners of Grismer - this is YOUR team - they reflect on YOU. This wasn't the first time this shop has done something like this to our cars. Not sure how Grismer stays in business. We all try and buy local and support the home team - sorry this gaffe could have caused a serious accident involving my son. They can reattach the plate and after I QC their work our family will never trust their family again. John Hadley Oakwood, OH read more

Staff, Eric, Hung up on the phone, while receiving quote, I wouldn't waste your time they have no interested in being polite or competitive about 300 dollars over competitors (do some due diligence) and told me they can't compete with box stores. I have done business in the past with tires and other services, not just a mistreated caller. read more

Brought a list of almost $1300.00 out of stuff wrong. I wanted to fix just the necessary things to keep in my budget. I leave and come back and this dude being money hungry does the whole list saying it was necessary. Changing low mile plugs and wires and charging double for them was not necessary. New muffler hangers when there were already two on it. They were only two years old but not shiny enough. Not willing to work with me concerning my finances, this is unprofessional. I will not be going back, ever. read more

Went in 45 mins before close because I found a leaking valve stem. Only charged me labor and i was home before they closed. Great work and service! read more

This place is the type of place you see on the news that you never want to take your car to. I've spent over $3000 here in the last couple months and none of my original problems were fixed. If you're a woman they will charge you thousands for repairs that should be $500. I found out the hard way after taking my car to other mechanics for second opinions after I already had work done. They will find things wrong and rip you off. If you're a repeat customer and they think you have money it will only get more expensive. read more

Great service! No issues. Competitive pricing. I will go back as needed for tires.

I want to grismer's 2 months ago ,And I had them do a front in alignment on my 3 Tahoe And they never told me that I had a problem with anything in the front end now 2 months later The inner tyrod is real bad so I had to fixed it , the inter tyrod I have to have another alignment so I called grismer's and ask him about the warranty on the alignment and they told me there is not one and that I had to pay to have another limit down on my truck because they didn't tell me that it needed the inner tie rod in Needless to say I have to spend more money for another alignment the day didn't check in the beginning so that's why I'm setting here borring money to get another and I have to pay full price because they won't stand behind their work read more

My mother is 75 years old has a 2016 Honda Civic, she had an oil change at Grismer they told her she had an oil leak, transmission fluid was burnt and brake fluid was bad along with a dirty cabin filter that I replaced the week before. She took the car to the Honda dealership and found ABSOLUTELY NOTHING wrong with her car including everything Grismer said was bad.......... This is SAD, Grismer would take advantage of a poor little old lady. Buyer BEWARE read more

Had multiple service lights coming on dashboar and would not excel properly. Took in to get fixed. Grismer took four days to "fix" my vehicle. Relaced multiple parts that didn't need fixed, preformed services that weren't needed nor requested. Received vehicle unable to drive faster than five mph, hard shifts with engine bucking, and all service lights still on. Now have to start car twice in succession in order to drive. Charged several thousand dollars for their services! read more

Not trustworthy. Added lots of unnecessary crap into work for an elderly female relative and then the final bill was 30% higher than the estimate. Gas consumption was worse after the car was worked on. The parts used were the least expensive generic crap available. read more

We ruined a tire on the interstate at night so I had to get a hotel and wait for a tire store to open the next day. Grismer in Springfield was the closest so I thought I would try them first. They were very polite and helpful, and the price I paid for the tire and installation was more than fair. They had the car fixed and we were back on our way quickly. Thanks! read more

If you'd like to get overcharged to do mediocre work and given a list of list of 1500 dollars of unnecessary repairs then this is the place for you. PS. I took their list of "repairs" that posed a serious danger to even drive out of their parking lot to another shop and was informed that every single item on the list was completely falsified. read more

I took in a tractor tire that was flat. They gave me a worst-case estimate of $80. In the process they discovered that the valve was the problem. They fixed the valve for no-charge. How many shops would be that honest? read more

Buyer beware. This shop has repeatedly misdiagnosed and replaced parts not malfunctioning or broken just to increase sales. Took vehicle in with problem not starting in park. They serviced a/c with out authorization charged extra 149 dollars after a thousand dollar bill for shifter cable replacement. They will take advantage of consumers. read more

Absolutely horrible service. Purchased 4 brand new tires for about 700 dollars for them to put the wrong tires on my car. Everytime I have taken one of my vehicles here (and this is not exaggerating) I have had to return due to an issue. After getting the correct tires put on my vehicle and a minor brake issue fixed I get home to find brake fluid on the hood of my car (which will eat the paint). I will never take my car back to this place and will try to steer everyone I know away from this place. read more

Wow $3000.00 worth of repairs and my car still doesn't run right. After picking it up and returning it for the very same problem I took it in for repairs I was told it no longer has a engine light on so it's not that bad. The only thing I wanted fixed was a rough running engine. That's the only thing they didn't fix!!!!! read more

I feel cheated. I took my car in for a routine oil change and was offered the free multi-point inspection. I was told by the service representative (Jeff) that my front brakes were 90 percent worn and in need of repair. I paid for the repair and it was completed. I left the store with my car and the receipt, and discovered after I got home the checklist on my car said the brakes were only 60 percent worn down. I would not have purchased the brakes as an emergency purchase if they still had nearly half their life left. At best, it was carelessness by the staff that cost me $320 for what could have service me for several more months; at worse, I was lied and conned into purchasing something I did not immediately need. This business has lost my trust and I cannot recommend to anyone. read more

I called this shop on a Tuesday to make an early morning appointment for Saturday. They were going to ship in a specific set of tires for me, but I asked that they leave the order and appointment pending because my schedule can vary. I called the next day to confirm that I was going to come in and to order the tires in. When I arrived on Saturday morning, my appointment was not booked and my tires were not there. Despite my frustration, they did an excellent job of finding an alternate set of tires and doing my alignment quickly. They also gave me a discount for the misunderstanding, which is customary but still very appreciated. I received excellent customer service that day and I'm still impressed with how quickly they put together a plan B for me. My tires were shipped in from an hour away, but all in all, I left only 45 minutes later than I was originally scheduled for. All around, great customer service that day, the service managers are very adept at finding solutions to problems. read more

Untrained mechanics hack at your vehicle carelessly. They will Try to use impact wrench for everything. Will strip and damage lugnuts and rims and then refuse to complete the job until u supply them with new parts! Will charge you for service that they don't preform. Over fill your engine oil nearly every time. Check the level when u get home. Better to just take somewhere else. read more

Great service and people. Disappointed after seeing a bill for $28 to plug a tire that had a screw in it. Apparently they added on a charge to "evaluate and diagnose" any other problems my car might possibly have but did not. SMH read more

Pretty pleased with the service. One thing I didn't like was they didn't sell used tires. The guys were quite friendly and helpful, but they were also unable to fix a broken spot weld by my muffler. They were quick and called when they had any questions. I probably would go back because of the friendly service and their positive attitudes. read more

I'm the son of a 78-year old woman who recently had 4 new tires installed on her car by Grismer in Springfield. Despite a warning from her normal mechanic (he suggested she avoid Grismer, citing their history or reputation of recommending unecessary repair work). She wasn't in need of any mechanical/repair work, just 4 new tires, so she decided to have the work done there. They recommended a multi-point inspection (a tip off that recommended work is forthcoming), which showed a number of recommended work be performed, including replacement of the cabin air filter. I can vouch for the fact it was not needed because this car used to be mine & I had just installed a new cabin air filter no more than 8 months ago. The mechanic did tell my mom it was "a little dirty," but despite that statement, he still "recommended" the work to be performed. They also asked mom if the car was making any noise up-front & said she needed to have the left upper control arm/ball joint assembly replaced. She told them she'd not noticed any noise or vibration - and I fully agree - this used to be my car until just recently. There was no noise or vibration. Add to this replacement of the serpentine belt, which has very minor fraying - nothing too serious. And then new spark plugs at $180. And how about a "3-stop fuel decarb?" I'm almost 60 years old & have never heard of this, but at $130 a pop, it's not cheap. So when I reviewed the list of recommendations, it totaled over $800. On top of these expensive & mostly, it not all, unnecessary recommendations, my mom asked if they would be nice enough to take her old license plates off and put the new ones on for her? As I mentioned at the beginning, she's 78-years old & this wouldn't be an easy thing for her. Their answer? Sorry ma'am, this takes a 10 mm ratchet socket & we don't have one. When she told me this, my blood was boiling. SERIOUSLY? You're a mechanical repair garage & you don't have a 10 mm ratchet socket?! I don't believe that for a second. In watching a video of how to replace an upper control arm/ball joint for 2003 - 2007 Honda Accords, you have to first remove the 2 bolts that hold the ABS sensor and they're 10 mm heads! So how were they going to do this work on her car if they supposedly didn't have a 10 mm socket? But let's just assume for a moment they were telling the truth that they didn't have that size of socket, what about breaking out an adjustable or combination 10 mm wrench, or even a pair of pliers? Seriously. This is the level of appreciation these folks have for someone bringing their car in and paying $500 for a new set of tires & they won't do something as minor as changing out her license plate? It wouldn't surprise me the fact that this was a woman AND one who's advanced in years might have motivation to try to pull the wool over her eyes. These folks sound very unscrupulous & I would never recommend taking my car to a place like this. I know we have a Grismer store here in Columbus where I live & wonder if they're like the folks at the store in Springfield? If so, I'll never recommend folks go to the Columbus location as well. read more