Extremely poor ethical integrity and customer relations. I am a 30 Prescott resident and small business owner. I was gifted a 3 month membership at Gripstone over 1 year ago. Shortly thereafter the person (an X) who bought that for me, refuted the charge with their credit card company resulting in no payment to Gripstone. I was never alerted of this of this until 3 weeks ago when I attempted to purchase my own new membership. I was told I had to reimburse Gripstone for the year old failed payment by someone else before I could get a new one. I agreed to pay for both the old payment and my new one being advised I could negotiate a refund and so I assumed a reasonable settlement would result. Boy was I wrong. Gripstone was unwilling to reimburse me for the year old payment I never incurred. I have a disgust for this business and its management. They're short sighted approach and self interest has cost them years of patronage by me, likely thousands of dollars, and all so they could recoup $240. Had they chosen to reimburse me for charges I never originally incurred they would receive my future business for years to come, but now I I will never set foot in there again and warn others. read more