Quick & easy to make an appointment and be seen. Super nice & professional. Quick test results…read more Highly recommend the Ankeny location!

I visited this urgent care clinic last week, after making an appointment online that morning(they…read morealso take walk ins). I received the best of care and respect from the staff there. They did everything that my condition needed and assured me that it was necessary for me to come in that day. 5/5-recommend! Marcy'sDinerTantrumScale 5/5- NoScreamingKids. Lot parking. Staff masks to protect us. My insurance is accepted here.

Extremely rude staff, I was not informed my insurance wasn"t accepted there although on the day I…read morewas told my copay was $20, which I paid at that time. I was not informed I had a bill because my insurance wasn't accepted, not informed they would auto deduct from my bank account without even knowimg I had a bill. Was hung up on by staff at Johnston location.

Would give 0 if it was possible. They wouldn't see me because I didn't have my drivers license with…read moreme.

Never any issues here with doctors or receptionists or nurses. Everyone has always been very…read morefriendly and attentive. I've always gotten honest and attentive care here and referrals and valid recommendations. It's why I continue to go here regularly. Jennifer G used to be located here, wonderful doctor. Barbara H is still here and does a great job as well. Just overall attentive and knowledgeable staff and as a woman I've also been comfortable here.

Best care and awesome doctors! Dr Al durrah is the always so kind and friendly. Their walk in hours…read moreare great for families!

These people are engaged in unprofessional, unethical and illegal activities. My PCP will not…read morerespond to my concerns or several tests I paid for out of pocket that show I have risk/symptoms for serious illness. The more I complain the worse it gets. They must be held accountable!

i have been seen in the hospital and primary care department for a while I'm currently struggling…read morewith blood clots and rapid heart rate and a whole lot of pain I'm doing everything I possibly can. to get out of pain but I have had other problems aris and the primary care doctor does not seem to care or acknowledge anything. I may be going through I have emailed them 3 x last week what to do? I just heard. Back today got a phone call back saying that she would call me in meds and refer me to pain management . nope she when home thanks for helping me.

Dr. Pelzer is a knowledgeable, patient and fun pediatrician. Our first child has been going for…read moreseveral years now since they were a newborn and we just started taking our second to him as well. He uses play to make our child feel comfortable with him while he's doing his checkups. Always listens to us and values our input as parents. Highly recommend him as a pediatrician.

The radiology department is a totally complete joke, they cannot seem to get orders that have been…read moresent to them from practices outside of Iowa Clinic correct, and then all the sudden they lose orders completely from other clinics, when asking for practices to move radiology orders completely to another radiology group They also mess that up and find out they didn't get pre-authorizations that they should have gotten weeks ago

I took my boyfriend into this clinic for a fever of 105, abdominal pain and headache. They ran…read moretests to rule out Influenza AB, COVID and Strep. I understand this facility is not capable of testing for a larger variety of issues, however they decided to prescribe him 2,000mg of Amoxicillin *per day*. His symptoms got worse, and when we continued to contact this facility they advised to stick with the dose. A week later we decided to take him into the ER, and it turned out to be Appendicitis-surgery immediately. Again, I understand that Urgent Care centers have limitations on their abilities. However, a transparent suggestion to seek further medical advice instead of feeding him antibiotics would have been a smart and transparent next step. Very upsetting.

Is one minute equal to 60 seconds or 15 seconds? It was the…read morefirst time I came to this hospital for skin allergy treatment. The front desk told me that I had no insurance and paid a lump sum of $184.80. Then I told the doctor that I would be out in less than ten minutes. She also said that you don't need to see a doctor for this type of allergy, you can just go to a regular pharmacy and buy medicine yourself! No prescription medication and a month later they sent me another bill for $98.40! Said I chatted with the doctor for 35 minutes! It said that if it exceeds 30 minutes, it will be counted as 45 minutes!

If I could give this place zero stars I would!!!! The only decent provider is Elli and she is…read moreabsolutely AMAZING! I wish she was in her own private practice!! My experience with this place is not good at all, I was a patient at the flagship clinic since March of 2023 and if someone would have asked me how I feel about this place 6 months ago I would have said they are amazing, but when they opened the Cedar Rapids Clinic (I had moved to Cedar Rapids to be closer to family) things deteriorated very quickly. I was super excited to get my daughter and best friend into this clinic also. So, to say I was impatient for opening day that would be a gross understatement. However, when the three of us began seeing the provider in Cedar Rapids it was very clear that the clinic was not ready for opening day. They had no front desk staff and the LPN who was supposed to be in the back was the only person helping the one and only provider the clinic had. While this LPN was sweet to begin with, it quickly it became obvious that she was becoming overloaded with the front desk responsibilities, the duties with/for the provider, answering the phones, submitting billing (this is questionable), sending out lab samples , etc...etc.... The first time my daughter was able to get into the provider we were both excited because I enjoyed the care I received at the West Des Moines office so it was extremely unexpected when the LPN snapped at my daughter right away wanting to know why she was in there wanting to change PCP's when she already had a provider, Mind you my daughter was a) wanting a new provider and b) wanted a second opinion regarding a potential auto-immune disorder, which she has every right to. This LPN's behavior got increasingly worse, she was losing entire and partial samples that needed to go to the lab, she was getting more confrontational with me and my daughter, until she did something that I felt warranted being reported to the main office. When the LPN was ultimately fired. I was immediately told by the provider that she was friends with the LPN and wanted me to know that she was refusing to provide my care moving forward. this was in early November 2025. On November 15th, 2025, I received a message from the VP of Member Services on my patient portal telling me that "since I had not paid dues in 3 months Exemplarcare was terminating my membership. Now I don't want to get into too much detail, but I decided to contact my insurance company with this conundrum that happened with Exemplarcare in November, I was advised to ask for a "Billing Audit", so I sent a message through my portal requesting this document and stated that I believed that 2 business days should be ample time to send this document. Later, on Friday, I got an email from the VP of member services stating that if I did not cease communications with the office, [she] was going to seek legal action. Now I assume this means that they are refusing to provide me with that information... I have attached a picture of that e-mail to this comment. Not a great experience in the end! UTA: I just noticed that a staff member wrote their own review in an attempt to sway the overall rating of this place. It's pretty pathetic that a "professional" place of business would need its own employees to write false reviews; this is cheating and if they will cheat for a review the just think about the level of pettiness they take in your care and how they would take great ease in spreading any number of patients business anywhere they please. so Seriously and incredibly pathetic!!!!!!

states its an urgent care but doesn't accept new patients? Even though we called today and they…read moredidn't say anything.

I was in Monday for a dot physical and did not pass due too diabetes' and I didn't know I had it my…read moreglucose level was at 449 and was told I didn't pass and to see my primary Dr nothing about it's way high so went home and Tue night went to ER and was at 591 had blurred vision they treated me and got down to 341 and to see my primary Dr to get on a regimen a lot a people when I told them what my level was said I could of had a stroke or be in a coma and Doctors now doctor was trying to sell me other services very unprofessional

Love this for walk in care!! The mercy clinic in pleasant hill is a nightmare. This location is…read morealways clean and the staff is helpful. I have been here twice and never have to wait long. Also the doctors are fantastic!

is the fastest urgent care I've been to. Each visit has been less than 30 minutes. The providers…read moreare excellent!

Horrible service. Their patient portal does not work. I can't get someone to give me the results…read morefrom bloodwork I had done. They are only sharing the results with the ordering doctor. I have a right to my medical records. I need a medication asap and need the bloodwork for the right dose.

I go to Doctors Now for both Direct Primary care and medical weight loss. I am so impressed, have…read morehad great results and can't say enough good things about Dr. Eric, Dr. David and their team!

Avoid this clinic at all costs…read more From the moment I walked in, it was clear that patient care is not a priority here. The receptionist was shockingly rude, dismissive, and completely unhelpful. She acted like answering basic questions was an inconvenience and moved at an unreasonably slow pace despite the office being completely empty. An empty waiting room should have been a red flag--and after reading other reviews, it's obvious this place has a pattern of poor service. This was not a one-off bad day; it's how they operate. To make matters worse, they seem more focused on overcharging than actually helping patients. There was little to no effort to work with insurance, which feels intentional and predatory. If you value your time, money, and basic respect, go anywhere else. This clinic does not deserve your business.