Avoid this clinic at all costs. From the moment I walked in, it was clear that patient care is not a priority here. The receptionist was shockingly rude, dismissive, and completely unhelpful. She acted like answering basic questions was an inconvenience and moved at an unreasonably slow pace despite the office being completely empty. An empty waiting room should have been a red flag--and after reading other reviews, it's obvious this place has a pattern of poor service. This was not a one-off bad day; it's how they operate. To make matters worse, they seem more focused on overcharging than actually helping patients. There was little to no effort to work with insurance, which feels intentional and predatory. If you value your time, money, and basic respect, go anywhere else. This clinic does not deserve your business. read more

BEWARE! Doctors Now has changed their business model and they now charge $125 for a visit for the same care! It's ridiculous! The sign posted in their office (not online when you make your appointment) "As part of our OFFICE POLICY patients with HDHPs who have not met their deductible may be asked to pay $125 AT TIME OF SERVICE AS AN ESTIMATED IN-PATIENT RESPONSIBILITY FOR IN-CLINIC VISITS." DN used to be great place to get care when I couldn't get an appointment with my family doctor or if I (or a family member) needed to see someone on a weekend. Next time I'm sick, I will be avoiding DN like the plague. The nurse and doctor were great. Dude at the front desk has clearly been scarred by the ire of people realizing the insane money grab...comes off as smug, but I'm sure he is the lucky guy who gets the brunt of the complaints. read more

This place is slow AF. I was going to give it one star because I was mad that I was in the waiting area for so long and they took someone who came in after me ...but then the person who saw me was really nice so I bumped them to a 3. The place is just fine as long as you're not in a rush to be anywhere. read more

I went to a different DoctorNow location, but they lost my appointment. Desperate to get a pre-surgery physical done before it was too late, I contacted this location for help. The girl at the front desk initially said it couldn't be done because these tests take time. While she wasn't wrong, I explained my situation and begged for an exception since I had a flight the next morning. She told me to rush over but rudely added that it was my responsibility in the future, then hung up on me. Despite her attitude, I was grateful she agreed to help. However, after arriving, paying the deductible I was told in the doctors office they wouldn't do what they promised. They knowingly had me speed to their location during a fog advisory (check the dates!) just to waste my time. To make matters worse, the receptionist hung up on me several times, and her rude, dismissive behavior was appalling. Her friend at the desk wasn't any better. By the time I left, I was shaking with frustration. Later, the doctor called me personally and was nothing but kind, understanding, and professional. It's a shame such a great doctor is overshadowed by an incompetent and disrespectful front desk staff. Their behavior was unacceptable and completely unprofessional. The doctor deserves better support, and patients deserve better treatment. The front desk staff should be held accountable or replaced. read more

DoctorsNow - Walk-in Clinics Near Me - West Des Moines, Iowa

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The experience on the day was good, just needed an antibiotic. A month later, I notice Doctors Now has taken $250 out of my bank account. I never received a bill, never authorized auto debit, was not informed on day of service that my insurance was not accepted. I called the clinic, lady was extremely rude and said she could not help me. This was at the Johnston clinic. I called the main Doctor's Now billing number and am awaiting a response. Got a text today saying I owe $150 more dollars, grand total of $450, for an antibiotic. I got no paper bill breaking down my charges, no response from the billing person in West Des Moines, had to call the main billing department and file a complaint with my bank. ​ read more

I go to Doctors Now for both Direct Primary care and medical weight loss. I am so impressed, have had great results and can't say enough good things about Dr. Eric, Dr. David and their team! read more

SCAM ALERT!!!!! Go anywhere but here. They charged my young adult son $175 for absolutely nothing. Just told him to go to the ER for blood work, after they assured me on the phone they could help him. When I called and requested a refund, Kristin said, "Once our provider enters the room, we charge the full fee." Fortunately, my son's credit card company reversed the fee. This is the "doctor" who didn't call me back, after I left repeated messages with her staff. The blonde is the physician's assistant who scammed my son out of money. Doug Peterson is the name corporate vice president. He didn't call me back either. read more

DoctorsNow - Walk-in Clinics Near Me - West Des Moines, Iowa

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From the front office to the nurse and nurse practitioner every one was polite friendly and professional. Diagnosis was thorough and not rushed. I'm glad they were available to help! read more

The staff is very informed and so cordial. Rarely does one enjoy a visit of this nature. I am welcomed with a smile and it extends throughout the entire appointment. Things are explained with layman's terms - not the medical terminology. Finding care that listens to my list of questions and I addresses them is refreshing. I wouldn't think twice referring family and friends to the office. Thank you. read more

Do not recommend, I had an appointment and wasn't brought back for 30 minutes (seen 50 mins after my appointmen), Dr. Powaria did not sympathize when she told me I would have to come back another day she couldn't do anything about my issue today. No empathy, overall terrible experience never coming back. read more

Staff was excellent. Very friendly & professional. You've option to make an appointment but walk-ins are welcome. read more

office experience not very friendly. made my appointment online for today at 615. got here at 6pm. still have not seen the doctor. i have been in this treatment room for 20 minutes. i opened the door as it is very warm and a nurse came in and shut it for patient privacy. i'm not sure what privacy is being invaded by me opening the door i should of just went to exemplar care. never again will i come to this location read more

i called and made an appointment for 5:20pm. I showed up 5 minutes early 5:15pm, I waited until 5:50 to be brought back to the room. after they took my height and weight. I sat in the back room for XX minutes until a doctor finally showed up to examine me. they asked what was wrong, i told them I believe I have strep throat or walking pneumonia. the receptionist who has brought me back and was asking these question said "I'd better test you for covid" I haven't had Covid ever. I get strep throat and pneumonia often, so I wanted those tests. he refused to give me them unless I took the Covid test. when he gave me the Covid test, he gave be a DOUBLE nose bleed from both nostrils, to make me listen to him or something? after that he refused to give me a test for pneumona, just strep throat. but then he shoved the test down my throat saying "say ahh" well I can't speak if my throat is blocked man! horrible experience here. Then they refused to give me medication for my sickness after telling me I have strep. And was told to go somewhere else for medication. The most unprofessional environment I've been in, in a long time. Every staff member here was rude and inconsiderat. read more

I like the office and doctors that I have worked with every time I'm here, but the receptionist is a __________ fill in the blank. I've never talked to someone who is working at the front desk with so much attitude. read more

Horrible experience. The receptionist was beyond rude and short with me. The doctor advised that he had submitted the prescription at 9:26am and never set the expectation that they were busy and that it would take longer for the prescription to be sent over to Walgreens. After wasting an hour and a half of my time only to be told by the extremely rude receptionist that they were busy and gave me no expectation as to how long it would take for the prescription to be sent over to walgreens. I understand if your busy, but set the correct expectations and you won't have any issues. Also train your receptionist to be a bit more compassionate and give the patients the time of day they deserve. Extremely unhappy and I will not come back because if the way I was treated. read more

I get how with COVID-19 things are going to be a little slower and what not, but when you get there before they open up. And it takes an hour and 20 minutes to get a 5-10 minute UA screen. Like what read more

The only reason I chose one star is because it's forced (which is stupid btw). I went in for a sinus infection. 10:45 am, not a soul in the office. I was quickly helped by the receptionist who had about as much personality as a cup of yogurt. After having vitals taken by I'm assuming a CMA, the doctor came in. Worst doctor ever. After telling her my symptoms for fifteen seconds she recommended I get a shot of prednisone in the "rear end" in her heavy southern accent. I politely declined that offer. She then prescribed a nasal spray and walked out. As I was gathering my things to exit the exam room (she left the door wide open) I watched her go over to her desk roll her eyes and say "what a fake" to a male co worker. I acknowledged her comment and thanked her for her professionalism and walked out. I felt embarrassed and degraded. read more

I took my dad there when the wait at Unity Point Urgent Care was hours and hours. We got in right away and the Doctor was great. He was in charge Mercy? Emergency room for years and then wanted more normal hours so started Doctor's Now. He was great and all the information was transferred to his regular doctor. read more

I went in on Christmas Eve with the worst sore throat and they were all so friendly and nice! Got me in right away and gave me the medicine I needed. I feel like myself again... safe to say they saved Christmas :) thank you!!! read more

I would rate this location a 4-5 based on the doctor we saw and the overall process was very quick. However, the receptionist at the front desk was not very welcoming or friendly. In fact, I felt like as soon as I stepped up to the desk she may have had a personal vendetta against me. I tried to figure out if she knew me or just was having a grumpy day, but I later read a review comparing her personality to a piece of bread or a pancake or the like. That's accurate. She came off as rude or like she didn't care if she might lose her job even in that moment. It was a Saturday night, so maybe she just wanted to get home. Anyway, wish she would have been more helpful and kind. This was our first visit and we will choose other urgent care locations in the future. read more

Very unhelpful, just out to get make more money with more visits. I went to Doctors Now West Des Moines clinic for Cough and Sore Throat. The nurse examined me and said that i don't need any medication. She said that i should call in 5 days if the cough does not ease up and said that she would call in a prescription. I called after 6 days when cough worsened and asked to speak to the person that examined me. Some other person called back claiming that i did not have a cough when i visited and i need to visit again to get the new symptoms checked before they do anything. I had better experience in the past in a similar situation with other urgent care clinics. I am never visiting this clinic again. I expected that they would provide better service as it is a smaller company establishing in the area. I am going to find and visit a different clinic now. read more

Absolutely horrible service at Ames DoctorsNow. I went in for a drug screening. Which by the way is time sensitive. It was walk in care. I waited 30-45 mins after I got checked in because the nurse had "stepped out" to go shopping at Hyvee. Completely and utterly unprofessional. I work in health care and have for couple years now. The importance of patient care should be a top priority for any health professional. The drug screening was time sensitive issue. The receptionist had to call the nurse 2 times while I was there to let her know to come back and still the wait was so long. I don't recommend anyone to go to doctorsnow if this is how they run their business. They don't give importance to their patients like they should. Instead their time is more important. Utterly ridiculous. read more

The Doctors were very nice and helpful and very speedy. I am giving them a 3 rating because the lady who works the reception desk is exceptionally rude. read more

Not friendly. Not helpful. And I question their medical knowledge. They did not help me get better.

It's very obvious that the receptionist needs to brush up on her people skills. So sorry you had to work the day after a holiday, however you work in the medical industry which is 24/7 365. You don't get to treat people like garbage because you're busy. The doctor was fantastic and my son really enjoyed him. It's too bad the receptionist ruined the experience. read more

I am of the mindset that those working in any type of customer service should be warm and welcoming. This includes in the Doctors Office. My first and LAST visit to this clinic left much to be desired in that aspect. The receptionist gave no polite welcome, no smile, no voice other than dull and bored. She was the same way with the person in front of me. Then I was called into an exam room by an equally unimpressive nurse who instead of weighing me or taking my temperature simply asked my height and weight. Wouldn't it be a good idea to get an exact on weight and also know if I had a fever? After taking my blood pressure and offering no sign of a smile or friendliness I was told the Dr would be in shortly. Finally someone smiled! My Dr came in and shook my hand while smiling and making eye contact. He was friendly and courteous. I went in for a bug bite that had made my whole foot swell up so the fact he never actually touched my foot, looked closely at it or made sure I wasn't running a fever still seems a bit odd to me but overall the Dr was pretty good. read more