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    Griffith Ford Seguin

    2.5 (59 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 1 month ago

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    On Tuesday July 15th 2025 a sales rep named Nick zealously pursued me about my potential interest in a new truck, I told him I wasn't in the market at this time but he kept on coming so after a few hours of texts and a phone call yesterday evening I thought I'd give him a chance and I told him EXACTLY what I wanted for my trade in. Fast forward to today, I'm on my way from Seguin to Austin sitting in nightmare traffic running late to an appointment that I'm going to have to pay an extra $50 late fee to get my dog who is dying of cancer seen by the oncologist today when I get a text from Nick asking me to come into the dealership in person to go over some numbers, I responded to let him know I was dealing with my dying dog and if I had time later I'd get back to him. After I got back home I asked him to call me so that I could see whether or not it was going to be worth my time to go into the dealership. So when he called, he told me that he was going to be able to get me the amount of money I asked for for my trade-in and what could we do to move forward because his manager wanted to know what the price needed to be out the door for the new truck. I told him that there were some other factors to take into consideration like what the interest rate and monthly payments would be so he said well I'll send you an application so you can fill one out for credit and we'll go from there. Two hours later, I still hadn't heard back from him so I called and just as the person from finance is on the phone with me telling me they'd have someone else get back to me. I got a text from Nick letting me know that he was with a customer, but he was gonna go check and see what the results of the credit application were and that was at 4:27 PM. By 6 PM I still hadn't heard back from him so I texted again. He finally got back to me and he told me that they didn't bother to run the credit application because his manager said they weren't gonna be able to give me what I wanted for my trade-in after he told me I was getting what I wanted. So of course there have been some back-and-forth text messages between myself and Nick after that so here's a screen captures of Nick admitting he shouldn't have told me I was getting what I wanted for my trade before having those exact numbers in front of him, the numbers he wanted me to come review in person, the numbers he told me in the phone he did have bottom line this is a disreputable dealership as a unit is only as strong as it's weakest link.

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    2019 f450 was turned down for service for a no start issue (fuel) after a appointment was already scheduled very unprofessional

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    Page 1 of 2

    Ask the Community - Griffith Ford Seguin

    Review Highlights - Griffith Ford Seguin

    The sales leadership team (Scott & Mike) treated us just like Andrew; very good people at this dealership.

    Mentioned in 4 reviews

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    I can't say enough great things about my experience buying my brand new 2026 Chevy Silverado from…read moreJorge at Seguin Chevrolet. From the moment I walked in, Jorge made the entire process feel completely pressure free which is rare when buying a new vehicle. He listened to exactly what I wanted, answered every question with patience, and never tried to upsell or rush me into a decision. Jorge's professionalism and honesty truly stood out. He gave me straightforward information, explained all the incentives clearly, and made sure I was comfortable every step of the way. You can tell he genuinely cares about his customers and takes pride in finding the perfect fit for them. Driving off the lot in my 2026 Silverado was an amazing feeling, and Jorge is a huge part of why the experience was so smooth and stress free. If you're thinking about getting a new Chevy especially a Silverado I highly recommend going to Seguin Chevrolet and asking for Jorge. You'll be taken care of from start to finish. Absolutely outstanding service. I'll definitely be returning for future purchases.

    DO NOT BUY A CORVETTE AT SEGUIN CHEVROLET…read more I've bought over a dozen high-end cars from Ferrari and Porsche and multiple Corvettes from Seguin Chevrolet. Samantha was always great to work with -- professional and honest. Unfortunately, things went downhill when General Manager Jeremy Sims took over my recent Corvette ZR1 order. After a year of working on my ZR1 build, Jeremy placed my order in the GM system, and it was officially accepted (Status 3000). Then, after the fact, he tried to add a massive ADM markup, knowing I was financially capable and committed to the build. That's textbook bait-and-switch and violates GM policy. Worse, he changed my Museum Delivery option (RBC) back to Seguin Chevrolet without my consent so he could resell my ordered ZR1 to another buyer at a higher price. Completely unethical. There's a reason GM gives few allocations to small dealers like Seguin -- they don't know how to handle high-end transactions with integrity. Jeremy Sims was deceptive and dishonest, and Seguin Chevrolet has lost my business and referrals for good. GM corporate is aware, and I hope they take action to protect the Corvette brand.

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    Avoid all interactions.... I had Caroline as my service representative…read more.. Overall This was by far the worst service experience I've ever had. Communication was nonexistent -- it was almost impossible to get a status on my vehicle. I was told my truck would be ready by 12 PM on December 9th after leaving it the week prior, only to be told when I called that they still needed to "reassemble" it, and I didn't hear back until the next morning. I also never received the promised call about a trade-in quote. The service itself was misleading and unprofessional. I was told my EGR cooler needed replacement due to coolant loss caused by the HVAC actuator -- two completely unrelated systems. Any competent mechanic would know this. I received a picture that showed nothing, was told it "would not do justice," and never got actual evidence of the claimed corrosion when I asked. It felt like a blatant attempt to upsell, taking advantage of me as a pregnant woman and veteran. On top of that, the prices were grossly inflated, and my AC isn't working properly after their work. The "evidence" I was given was useless, and I left feeling cheated and frustrated. I would never recommend this place.

    One of the poorest customer service in any dealership I have ever encounter. You call and nobody…read moreanswer, if you leave a message it takes them an eternity to get back to you or not at all. Deceiving practices with extended warranty. We purchased 2 top of the line vehicles from them, their treatment is their customer is one of the worse in the industry. Use any other dealer for the vehicles they carry.

    Car Country Of Seguin

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    Don't buy car here, if u can just save ur time and money go somewhere else! They sold us a broken…read morecar promised that they were fix it and ended up breaking every week! I wish they have 0 star to rank this dealership and people, bless yall for ripping off people!

    This company sold me a blue honda civic in September of 2015 before I even. Got the plates and tags…read moreI was already having issues. The first of brake lights that would not go off, I then lost power steering, after that the AC went out, everytime I rolled down the windows I stripped the tint off them, the anti theft on the radio would drain my battery. The straw that broke the camels back was my transmission that blew out not even a year after I financed it. I'm in a poor credit situation so finding a lender that would approve me and also not have to put down an exuberant amount of money down was near impossible and I need a car yesterday. My only option was to go back to the same dealer even with the broken down civic and roll over the amount that I owed on the civic into a new financed car. So I spend all day looking around the lot and find one that looks and feels like it is in perfect condition. I choose a 2006 hyundai santa fe. Everything is perfect and running as planned until 4 weeks in and my air bag light comes on and will not turn off 3 days later my starter is busted. I understand that I financed both of these cars with the understanding that it is sold as is. But it seems very unlikely that I would have 2 cars that break down with in a month of getting them. I have paperwork on repairs that were done to this car previously that were in the manual and it states that repairs were needed soon for the starter but we're refused. The dealership obviously inspected this car and that was going to happen soon but did not mention anything. I believe this is considered fraud. I feel swindled and most certainly taken advantage of by this used car dealership that deals with people in poor credit situations and in dire need of a vehicle. I wish there was something I can do about this but there are no laws protecting people like me against predators like this. It's all he said she said at this point when it comes to me claiming fraud so now I'm stuck paying 8 grand for a car that's hardly worth 4 grand.

    Griffith Ford Seguin - car_dealers - Updated May 2026

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