Dr. Griffith and his staff are very professional, friendly and compassionate. I am so glad I found a dentist and office that I really like.

I went here a week ago for a routine teeth cleaning. After 1 week, my back teeth and lower jaw are in severe pain that started immediately after the cleaning. I called the office and can't get through to anyone. I have left messages, including with Karen at front desk and have not received a return call. I have never had pain like this after cleaning. I'm not able to sleep well or chew on the right side. The tech told me to take ibuprofen afterward if I had any pain. I've been doing that for 1 week, several times a day, and the pain is getting worse. Now I'm trying some stronger painkillers I had leftover from previous surgery to see if that helps. I feel like this office is not responsive to their patients. I went there several years ago and the staff was much more helpful. Something there has changed and the quality of care has declined. The lack of follow up is very concerning. read more

My wife went here 3 times. The dental work was OK but the office management and billing is very questionable. Karen at the front desk doesn't seem to care about the patients. At least half the time when you call, no one answers the phone. After my wife's first visit, I asked for them to provide a treatment plan before we scheduled any more work. After about 2 weeks, I sent an email requesting the treatment plan. However, Karen never sent it and finally I had to go up there to get it. After the first visit and receiving the treatment plan, I realized that there were major billing issues. They were suppose to be a Network Dentist for my Insurance (GEHA FEDVIP High option), but all their billing looks like they are a Out-of-Network Dentist. There are massive "Not Covered" amounts that normally only occur for Out-of-Network Dentists. I questioned this to Karen 3 or 4 times (at least twice via unanswered emails) and in-person. I also sent a letter to their billing department who didn't respond. I also called their billing department about the billing. They said they would call me back but they didn't. My wife went there a total of 3 tines before I told here she needed to return to a dentist that In knew was a Network dentist. For these 3 visits, I believe I paid or will pay over a $1000 for Not Covered charges that normally only occur for Out-of-Network dentists. I guess I will have to file some type of formal complaint to see if I can get some of my money back! read more

I returned to Dr. Griffith's care 15 years after leaving Norman and I am pleased to say that I am still delighted to have him as my dentist! The office staff is great, very personable and efficient. Karen is so nice and I always enjoy visiting with her. The dental hygienist, Laurie (sp.?) is quite good and made me feel quite comfortable. And I think the world of Dr. Griffith. I have always had excellent care! He actually crowned 6 front teeth for me, many years ago, because they were cracked and worn down from years of grinding/clenching. He gave me back the smile I thought I'd lost forever and I will never forget that! My Mom has been coming here for 25+ years, as did my Dad when he was alive. My husband now goes here also and really likes the gang. I think this says a lot about what a wonderful practice Dr. Griffith has built. read more

This place feels like family and I am very happy with the care I've received and the progress of my smile!

I guess I will post my response to the owner of this business here since I cannot respond to them directly. I was a patient before you moved to your new location and I was a patient your first year at your new location when I decided to no longer use Dr. Griffith. My interaction with your business is not fictitious. My ex husband and I were both patients and he had issues with your office and billing as well. However, I won't speak for him since this is my account of dealing with your office. read more

The 1 star is for the incredibly poor customer service and negligence on the part of Dr. Griffith's office manager, Karen. As you will read in prior reviews, Karen has a longstanding problem with not taking care of insurance filings and not answering or returning phone calls, going back for years. However, I have personally observed that her obvious lack of caring about fulfilling her obligations toward patients has significantly worsened since she began having a romantic relationship with Dr. Griffith. It's like she flat-out does not care anymore. I had a crown replaced, on 3/7/22, and I immediately paid my insurance co-pay the day of the procedure. In July, I received a large bill for the procedure, as well as late fees and a finance fee. I was baffled, and I contacted my insurance company, only to learn that Karen had NEVER filed with my insurance - MONTHS after the fact. I went to Dr. Griffith's office and spoke with Karen, and she seemed nonchalant about it, as though she did not care, and she stated, "Yeah, sometimes, I forget stuff." On 8/4/22, I followed-up with the insurance company to see if Karen had ever submitted the insurance claim. Delta Dental told me that they had denied the claim because Karen had submitted the wrong documentation (i.e., "the post treatment X-ray," instead of the "pre-treatment X-ray"). They told me to ask Karen to send them the correct X-ray. On 8/4/22, at 4:00 pm, I called Dr. Griffith's office to discuss this. No one answered the phone. I left a detailed message regarding Delta Dental's request for the correct records, and I requested that Karen returned my call. NO ONE EVER CALLED ME BACK - and the records were never submitted to Delta Dental. On 8/12/22, I called Dr. Griffith's office at 3:00 pm. No answer. Left another detailed message with a request for a return call from Karen. Karen NEVER CALLED ME BACK. On 9/9/22 @ 10:50 am, I called Dr. Griffith's office. No answer. Left another detailed message regarding insurance needs and requesting that Karen return my call. KAREN NEVER CALLED ME BACK. On 9/9/22, I texted Dr. Griffith's cell phone regarding all the problems with Karen not answering calls or returning calls, and her not taking care of the insurance stuff. Dr. Griffith replied that Karen said she had submitted everything. I called Delta Dental, immediately after receiving this text from Dr. Griffith, and they stated, "We sent a request to provide a pre-treatment X-ray, but we haven't received anything... They haven't called us... The X-ray they sent was dated 7/6, but that's not the pre-treatment X-ray." I immediately texted Dr. Griffith this information, but he did not respond. Today, on 9/14/22, Karen still has NEVER CALLED ME BACK - after 1.5 mos. of phone calls/messages. Today, I logged into my Delta Dental account, and the crown from 3/7/22 (6 MONTHS AGO!) STILL has not been paid, due to Karen's negligence. This is so pitiful. Avoid this place! It's ridiculous. It's so sad because Karen is causing patients so much headache and unnecessary hassle, driving patients away, and damaging Dr. Griffith's business. It's just not worth using them anymore. No patient should go through all this. read more

I came to Dr. Griffith needing a second opinion, from a dentist who was more concerned with extracting two teeth and placing implants and crowns than finding out what the problem actually was. Turns out I was grinding my teeth, which was causing severe head aches, tooth sensitivity and lots of pain. I didn't need extractions, I needed a mouth guard, physical therapy and an adjustment on my bite. He saved my teeth! That was over three years ago and I still have all my teeth. read more

Dr. Griffith and hygienists are all extremely intelligent in their research and do a great job informing the patient in the process. Even at my first cleaning, Dr. Griffith suggested many options to fix my dry mouth. Recently, I had a toothache and they got me in the office immediately to check it out and adjust the way I bite down to prevent more damage. This is a great place with people who care! read more