I have a fitness plan through my health insurance that allows me to have memberships at my local…read moregyms and I pay my insurance directly. I went into this location as it's the closest gym to me to set up a membership. I finally get through the process and at the end they spring a $99 enrollment fee on me. Since I have other memberships this seemed odd to me. I knew I wasn't supposed to be being charged for anything if I requested a basic membership. I declined and left. I called my insurance company just to verify and I was correct. They tried to scam me into paying an "enrollment" fee that I didn't need to pay. Needless to say I'll be back and as requested I'll have my insurance representative on the phone while we try this again.

I keep trying to call to pay my bill and they are literally never in a office! I called during…read morebusiness hours on a Friday and im being told its after hours and they open at 6am-10am on Friday......that is not normal bus hours!

My how Fitness Pointe has fallen in a few short years is a tragedy. The staff that once went out…read moreof their way to smile and welcome you by eagerly offering assistance are today far too busy sitting on their asses texting on their cell phones. They used to take your blood pressure by just noticing you sitting in a chair. Today, they're too lazy to get up off their asses! Don't blame Covid, that's any easy excuse and a cop out. No mouthwash in the locker room any longer! We didn't forget! Fitness Pointe did! Poor leadership that would rather blame someone for complaining about a problem person, in hopes one of them would cancel their membership so Mr Coward manager didn't have to take a stand. Missing leadership! Arrogant! Excellent at being pompous and arrogant! Then there's the therapy pool piranha and the school of disgruntled, mean followers that believe this is their own personal warm water swamp. The pool piranha feverishly splashes about from side to side hogging up three lanes is a message to everyone...I OWN THIS POOL! I COME FIRST! You must kiss the ass of the selfish pool piranha and follow it around, back and forth like a good little obedient fan. No respect for others! You can't enjoy the therapy pool alone because the pool piranha lacks attention and needs your constant validation. Then there's the employee with the strawberry blonde brush haircut that hates everyone including itself. Mean, belligerent and can easily grimace, flip you the finger or tell you to SHUT UP! Excuse me....Is one of it's tired, dated lines. When management lacks the balls to use their authority properly, you end up with sacred cow staff members, laziness and a few angered members calling the shots over the majority. Fitness Pointe isn't the best place to work out or enjoy your leisure. DON'T WASTE YOUR TIME HERE! Not worth the aggravation!

This is not a family-friendly facility. My 14 year old tried to come with me as a guest to try it…read moreout (my 16 year old had come once). They said the 14 year old had to buy a package for kids which was $30 for 10 visits (no smaller packages just to try it out). When deciding on it when she was already with me in her workout clothes, we told the worker that she was going to sometimes come with her friend's family, so we would get it. Nothing was said about any rules against this. A month after that, I decided to cancel my membership because of several reasons (class times not convenient for a teacher. Rigid rules about teen memberships, etc). When I canceled, they called to tell me Tessa's membership would also be canceled since she has to come with me. I told them my understanding was that she just had to be with an adult. They would not budge and told me absolutely no refunds for any reason. This is very poor business. Also, their policies are so rigid...a 14-15 year old must work out with a parent. I don't know many teens that want to be glued to their parent's side when working out. Other gyms have much more flexibility. Other businesses would be more flexible with miscommunications. I'm glad we are ending our membership there.

"Trust the process." This phrase has had a significant influence on my experience in body…read morecontouring, which focuses on fat reduction and muscle development. Like many others, I have faced my share of challenges throughout this process. Achieving any goal demands dedication, hard work, and daily sacrifices. For me, it begins with rising early to walk for an hour and a half before heading to work, followed by training sessions with Bob at Heavy Metal Fitness twice a week, and additional home workouts for four more days each week. Although sticking to this routine has been challenging at times due to work and personal obligations, I have consistently observed a reduction in body fat and an increase in muscle. Alongside my training with Bob, I diligently track my macros every day under his guidance. It's worth noting that I eat more frequently throughout the day; I simply pay attention to what I consume. In the past five months, I have successfully shed more than 35 pounds and decreased my body fat by 4.5%. I can now see my obliques and abdominal muscles. Initially, I wore a size 36 in men's jeans, but I now fit into a size 32. I cannot remember the last time I wore size 32 men's jeans or have ever seen my abs. Every week, Bob monitors my progress, and recently, during a training session with him, he requested that I lift a 40lb dumbbell. Not knowing the workout, I was about to begin, he remarked, "The weight you are holding represents what you have shed over the past five months." While I take pride in this achievement, I have not yet reached my ultimate goal; however, I am confident with the training with Bob, following my macro plan and walking that I will attain it in due time. While the above mentioned is fine, the health benefits have been great. During a recent check-up with my primary care physician, my blood pressure and other test results were significantly better than what is typical for my age group. Although I am happy with my progress, the health advantages have been even better. In a recent appointment with my primary care doctor, my blood pressure and other results were considerably better than compared to what is normal for my age group. Friends and colleagues have noticed my physique and have asked me what am I doing. I always respond with the same message: "I am not special and or having amazing genetics; if you invest the time and effort, you can achieve the results you desire." I am eager to keep "trusting the process" with Bob. As a quick note, I almost never write reviews for products or services, but I felt compelled to share my experience, as I am sure many others have faced their own challenges. While I acknowledge that others may have had more favorable results, I am genuinely satisfied with my own outcomes. Thanks Bob.

This studio is amazing. Trainers are professional and push you in a healthy, positive way. The…read morestudio is very clean and organized. Plus great music! Have been training here for a month and am already seeing results. Highly recommend!!

Not a good experience. I'd like to name all the problems , but there's simply not enough time in…read morethe day. Honestly I'm surprised they're still open. The only reason Fuel gets 2 stars is because, going here on a daily basis, because of its proximity to where I live, helped me lose a ton of weight. Simply look at these photos and you'll understand my point better about the poor conditions.

This place is a DUMP!!! Worst gym I've ever used!! I paid for a yr upfront and was transferred for…read morework after 3 months of using this place. I tried to get my money back and after doing everything they asked me to do proving my relocation, they won't give me a penny back!!! NEVER pay anything upfront. Not to mention I regretted joining after about 2 weeks into what would have been a long yr. PLEASE go and look at the so called locker room . It smells and is sooooo broke down. If the rumor is true about this place it sounds like they need the money more then I do...... If you know what I'm saying.

Very welcoming for first timer. Everyone was so nice! The staff is amazing at helping you…read moreunderstand the methods, having fun and holding you accountable. The owner is amazingly nice. Makes you feel like family.

One of the best CrossFit facilities in NWI! Their friendliness when you first walk in is…read moreimmediately welcoming and genuine. All of the coaches put in 110% in to make sure all of their athletes are correctly doing a movement. What's great is that they don't do it for the money; they do because they're passionate about CrossFit and helping others become better athletes. I can honestly say I love coming here because I'm always learning something new. The coaches are able to notice when you're doing something wrong and address it immediately because safety is always first. The box itself is always clean and tidy, the equipment is ready for an athlete's use, and they stay organized by posting what the WOD is on Facebook. They are committed to every single athlete they have; no one is ever treated differently than another. I love this place so much and have learned so much in such a short amount of time!

We are proud new members of the YMCA! We came in and was greeted so warmly by Alma! We asked her…read moreabout the membership and she was kind and explained it to us. She took a moment and gave us a tour of the beautiful facility! We enjoyed it and we look forward to using the facilities. We have access to all 6 YMCAs in the NW Indiana area which is cool. The service we requested was membership options and we were sold on it. The value of the YMCA is great!

Nice new facility but poorly managed. Sundays are especially a crapshot if they open on time or if…read morea lifeguard shows up for the pool. Of the last six or seven times I showed up there have been three times where I ended up going somewhere else.

Best gym in the area hands down, recently had a owner change but it seems to be going goodread more

I was pretty intimidated walking in here because everyone is extremely fit and beautiful. I am not…read moreone of those people...but every one is very kind and polite. The equipment is quality and well cared for, the facility is clean and has 24 hour access. The owner is extremely knowledgeable, friendly and welcoming.