RACIST PARTS MANAGER SAYLOR ACEVEZ. I requested low bean…read morelight purchase and install. Employee assisted me and them proceeded outside to install. After having difficulty, understandably a new employee with only 2 weeks on the job as he explained nicely; he went to ask the Manager for assistance and came back to tell me the no one else would assist. Left my hood open and light detached. I exit my vehicle to go in and request to speak with the Manager for assistance. Saylor Acevez, working manager very casually sitting behind the desk, tying his shoe and zipping a book bag looked at me and said, "No, I'm not doing that". I said, I'm requesting a service to be completed and you are speaking to me in a very disrespectful and demeaning way, "did I approach you in a way that was rude", "no, I did not", but you are speaking to me like I just kicked your dog outside. I then stated, if you are the Manager, why are you unable to assist me, he said, I'm just not. Seeing his level of communication was not at all customer service oriented, I proceeded and asked for a refund of the product. He responded, "then give me the lights back". I stated your employee has them and I never touched them as he was attempting-to install and left them at the car. I asked the "Parts Manager" for his card. He said I don't have one. I said, then please write your name, store number and general managers name down because I would like to verify why you 1. Could not assist me or the new employee, and 2. Why I felt the level of communication directed towards me was discriminatory and disrespectful. When I stated my employee affiliation, he then started explaining himself and becoming more defensive and asked why I wasn't reporting the employee. Sir, the employee explained why he was unable to and communicated that using proper deescalation. You sir, a Manager, did not properly assist the employee with issue or customer concern and created what should have been a resolvable issue. You refused to assist me as a Black Woman. Now that you can see that my level of education and experience is worthy of proper communication of respect you are now concerned because I've informed you that I will be addressing this with your District Manager and Corporate. I have been a customer of Auto Zone for a long time and have never been refused service unless it's due to inclement weather. Since he would not give me his name, I looked at his employee name badge and he moved behind the desk so I could not see it and then proceeded to turn around and face his back to me to avoid me capturing his name, which I had previously taken note of.

I usually try not to go here unless I have to. I grew up with always going to autozone but I've had…read morea lot of problems with a lot of their products. Mostly all of them are refurbished/remanufactured. Mostly all stores have a core charge. But this place is always more than others. Always. What a core charge is for those of you not familiar with working on your own car, it's a "fee" so to speak they charge you till you bring the old one back. Like a battery, alternator, starter, some brake pads/discs etc. When it comes to parts, you don't feel like messing anything else up by having a faulty alternator that won't push everything in your car, or surges and shorts out other things. The location is excellent. It's well lit even at night. Parking is great with an even flow. And they have 2 entrance/ exits. They stay open pretty late which is a plus. The customer service at this location had been pretty consistent. I will have to say I am impressed. Score as follows: Location: excellent 5 Cleanliness: excellent 5 Prices: average 3 Quality and quantity: average 3 Customer service: average 3 19 out of 25= 3.8(4)stars

Went here to get a battery for my key. Unfortunately the miss handled my key it was not closing…read moreproperly. I went back the following day for them to fix this and luckily they did. The service here was very nice. I have been coming here since I was 16 and I've had good experiences and repair repairs done by them. I'm giving it four stars because of how they handled my key fob initially.

They are really letting children sell parts. I went there at 6:30 to try and get a battery put in…read more I could not get one put in because it would mean that a 17 year old would be "left alone in the store". What is going on with these people? If I ever go back, it will be to deal with one person, and that person is Shane. Great young man that knows cars, and he is the one to ask for when u go there because he will always put you first. I will only ever deal with Shane.

I did not make a purchase during my recent visit but, did use their help with the Diagnostic…read moreTrouble Codes check that they offer. I am selling my vehicle and wanted to have it checked out so I can sell it with confidence that there are no issues. The Fix Finder tool that they use plugs into the vehicle and runs a diagnostic. They print out the results of the test. The test summary showed no diagnostic trouble codes, battery was good, oil life good, and tire pressure good. Summary was that it passed engine check, ABS, emission ready, and service interval passed.

Andre helped me put in my car battery and he was awesome!! He made sure it was properly seated and…read morethe terminals down in place. Great store!

Opening Oct 5th Huge store nice people…read more Also a warehouse for O'Reilly so most everything should be in stock.

I had purchased a windshield wiper as mine broke. I had trouble putting it on. I asked my son's dad…read moreto help. He got busy and distracted, so he didn't get to it. The next day, I knew I had to put it on before dark, and hecwas at work. The following morning, I had to get up early as the weather was supposed to be bad. I went back to AutoZone, where I bought it. It was probably 10 degrees out. An employee, I wish I got his name, put it on for me. The poor man had no coat. I am so grateful to him! He really helped me when I was in a rough spot. I definitely recommend this store!

This is a pretty reasonable store for the occasional auto part. The staff seems knowledgeable and…read moreare mostly friendly (everyone has an occasional bad day). The store is relatively clean... I mean it is an auto store! The hours are comparable to most stores around- bonus for being by a Starbucks

Didn't like the place. I had ordered and paid for an oil filter on line & went over to pick it up…read more When I arrived nobody came to the counter & I could hear people in back talking about some sports game. After someone finally came out to help I told them I had made an online order. The guy kinda grunted something, went in back got the filter and handed to me. Not very friendly or professional I'm not going back..

Joe at the CarQuest store is the best paint guy in the area..He can help you on any problem or mix…read moreissue he really knows his stuff. .Also Jordan is an excellent Parts guy... I don't go anywhere else any more...Try them you will drop your old supplier just like I did..

From the owner: Carquest Auto Parts at 26 West 81st Avenue in Merrillville is one of the nation's leading auto…read moreparts retailers stocking new and remanufactured automotive parts, maintenance items, and accessories such as batteries and oil filters for all makes and models. Visit your local store in Merrillville, call us or go online to order and pickup in-store. Carquest is part of Advance Auto Parts, Inc., the largest automotive aftermarket parts supplier in the U.S. Save even more on your next visit by signing up for Speed Perks and receive discounts on the parts you need at participating stores.

I'm so happy with the service and hep given to me today at Advanced Auto Parts. They were friendly…read moreand kind even when they went outside in the cold to replace my car battery.

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard¬Æ batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

What can I say, it's an auto parts store. They do have…read morenice people there and they tend to have very good customer service. They always have the brands I need and if not they can have it there usually within 2 business days. They don't get irritated when you say do-hicky, thing-a-ma-bob, whatcha-ma-callit, and a you know while waving your hands. Trying to explain where the thing came from or fell off of. They are very kind and helpful. The location is directly off the Main Street right across from other competitors. The only bad thing is they have only 1 entrance/exit but it usually flows pretty good. The prices are very competitive if not usually the lowest in the area. Score as follows: Cleanliness: excellent 5 Location: excellent 5 Prices: excellent 5 Customer service: excellent 5 Quality and quantity: excellent 5 25 out of 25= 5stars

I went to have my battery tested thinking that I needed a new one. They tested it and replaced it…read morequickly! The staff was polite and professional! They even helped me get a coupon online. Awesome place to go!!

What a poorly run business. I ordered some parts here and after four visits and multiple assurances…read morethat the product would be available, nope. Never called me to let me know about their failure to procure what I wanted- despite the Hobart and StJohn locations that they said would bring the product to Crown Point. Pretty much a train wreck.

So happy there is an AutoZone in CP! Always helpful and available. Keep up the great work.read more