Love the parts department here, great service in finding the proper parts for my truck. It's also…read morenice that they still have original parts for my '88 pickup. Pricing is decent, obvious dealer mark ups but they're tolerable. They take the time to verify what you need as well using print outs of exploded views. Would recommend.

I've been taking my car here for years and I'll give the good and bad…read more The Good: *They have a shuttle service. They will pay for an uber or Lyft to take you within a certain range and pick you back up. It's great for remote workers to drop off before work and pickup at lunch etc. *They usually send out $20 oil change coupons The bad: *The coupons are to get you in the door and sell your car or buy a new one. Every time I have went they are texting me or giving me fliers about selling my car. I'm willing to put up with this for the $20 oil change. *The following happened to me today and I'm VERY irritated. I bought tires at Costco and they TOOK OFF my Costco sticker for when my tires need to be rotated and sent me home with a sheet noting an alignment should be done next visit and it is $189. So now I have to call Costco to ask when my car should be serviced by them because Toyota removed the sticker. Removing the sticker had me furious as soon as I noticed at the light pulling out. It reminded me of another situation. Prior to getting new tires at Costco my car had only been serviced at Toyota. My tires needed a tool to get them off. So Costco could not take them off, I called Toyota who informed me they wouldn't have used my tool as they use a universal one. I sure as heck wasn't in my replacement tire area removing any of the tools. So I had to order the tool to get the tire off, make another appointment at Costco. Just a giant waste of time and now my time is wasted again because they removed the sticker. It's sad, I think this was my last visit to Team Toyota Service..over a sticker.

Had our alternator replaced here recently. The thing I love best about McGinnis is that they don't…read moreupsell you on things you don't need doing. They are trustworthy and reliable- and very reasonable prices. Worth the wait for an appointment; they're busy for good reason. Have dealt with them for something like twenty years, as did my late father-in-law, who would drive in from north Hammond to have them service his Mercedes. We're lucky to have them in the neighborhood. Another place told me my 2004 Avalon with 90K miles needed new Mcpherson struts and quoted an $$$ price, McGinnis looked it over and said the suspension is fine. I trust their work, too.

I have been here three times since October 2025. I've had my oil changed twice and battery service…read moreeach and every time I have met with excellent customer support a polite sales person and when they quote me a time they're always done before or at that time. In this damn age, it's hard to find a good mechanic you can trust but I trust them explicitly they have never done me wrong and I have never seen an angry customer in their shop for good people great service and a good price you can't go around here.

Sam is very nice and professional, he got me what we needed and assisted me on taking my rim cap…read moreoff in the rain

This place is the best. Due a mistake performing a DIY repair on my 2015 Dodge Caravan I destroyed…read moreone of the heads. I ordered a remanufactured one from Autozone and their vendor was not able to provide them one after a 2 week wait. I found Northlake Auto Recyclers online and they had the head I needed in stock and already pulled. It was off a 2018 Dodge Journey. Cost for the head was $125. They come with a disclaimer that heads are for use as cores to be rebuilt only and are only guaranteed not to be cracked or warped. I took the head to a machine shop and the tech said it was in such good condition that he did not recommend rebuilding it and only did a quick milling of the sealing surfaces to be sure it was true and clean for the head gasket. Just started up the car and it runs great. I highly recommend this place. It is not a junkyard. It is more similar to a parts store but all the parts are used. You go in, tell the guys at the counter what you want, and they go in back and get it off a shelf for you. They have tons of parts for late model cars. The employee said they specialize in cars 7 years and newer.

My battery is extremely difficulty to reach- it's tucked under the dashboard. I tried two other…read more auto part stores but PJ was able to change it for me! He was extremely courteous and patient (even in freezing cold weather). He also noticed that I need new wiper blades and changed them for me as well. I offered a tip but he refused and said "that's just what we do here". I will definitely come back for all of my auto part needs and tell my family/friends!

Had a bad battery in my lawn tractor, so I called and located an appropriate replacement. Went to…read morepick it up. Asked if it was fully charged. They assured me it was. Went home and installed the 'new' battery. Tried to start the mower, but it clicked twice and did not turn over. Checked all connections and tried again. Not even a click this time. Noted the nut on one bolt had corrosion, so I went back and got new bolts and nuts for the battery posts. Once all connections were properly connected again, I tried to start the mower. No joy. Called to ask if they could deliver a new battery that actually was charged. Was told they don't deliver, but would check another battery to make sure it was charged and would swap it out for the first battery they sold me. So... I took the battery back, very frustrated. They swapped out the batteries. While doing so, the 'manager', Courtney, laughed about the whole issue and wanted nothing to do with offering any resolution to my frustration. Unhappy, but hopeful, I returned home. After once more installing the 'new' battery, nothing changed. Do NOT go to Advance at 5790 Broadway in Merrillville unless you like being ignored, laughed at, or just like doing the same thing 3 times or until you realize that these 'specialists' know less than nothing about what they are doing. Courtney was rude and dismissive. PS - Upon exiting the store for the third time, I was informed by another employee that Mgr Courtney is NOT THE mgr.. She is one of several assistant managers ... an incompetent one.

I did not make a purchase during my recent visit but, did use their help with the Diagnostic…read moreTrouble Codes check that they offer. I am selling my vehicle and wanted to have it checked out so I can sell it with confidence that there are no issues. The Fix Finder tool that they use plugs into the vehicle and runs a diagnostic. They print out the results of the test. The test summary showed no diagnostic trouble codes, battery was good, oil life good, and tire pressure good. Summary was that it passed engine check, ABS, emission ready, and service interval passed.

Andre helped me put in my car battery and he was awesome!! He made sure it was properly seated and…read morethe terminals down in place. Great store!

I've been looking for a motorcycle and i found one at Richardsons, the bike was super clean and…read moreDavid and Rico helps me through the buying process, real friendly people to do business with. Thanks. John

Yelp does not seem to let me edit reviews. But public needs to know things. I still believe…read moreRichardson has good cars and I still believe Gary is an excellent man of great integrity. I recently had a car purchase that did not turn out way Gary or I wished it to. Things happen and Gary and I discussed this before he left for vacation. They are in the process of buying it back but that has been a very uncomfortable feeling. They have my keys, they have the truck, they asked me to not cancel insurance. I do not have any receipts from them, they Have over $9,000 deposit. They did call my insurance at my request and my insurance to let them know they are in the process of paying it off, and once they have title I will be refunded all my investment. I just wish they gave that in writing. I do trust them but again, I feel it is not professional to not supply me with some kind of paperwork but I know they took have to protect themselves. They said to go cancel my plates but I can not even do that without proof from them I no longer own vehicle. They needed to tell me wait to do that too. All other dealers if a car has been turned in cause of excess mechanical issues or change of mind have always provided paperwork stating they took posession of car . I have never heard of me having to keep the insurance until they have title when they have the car not me. I know if Gary were in town this would be handled in a bit more respectful calm caring way with a better paper trail for all , not just for them. It is clear they do not want me back as a customer, is how I being made to feel at this time. I still believe they have good cars and they do their best to check them out. I know they put much into them to have them safe on the road. Cars can have issues. and they were great to respect that fact with this one after many attempts to make it right. I wish I could just give a neutral status and truly that is what it is until I have all my money back. This is a simple paperwork hell and I think it is new for all of us... so just be sure you have any car you purchase from any where checked out. Gary's team is great but these cars these days are computers, so even the greatest of techs can not predict what unfolded with this one. The crazy glitches with this one may or may not have been found out. They do rock for the fact they are purchasing it back and making me whole again. I just can not give the 5 stars I orginally did cause there has just been a bit of unease in this paperwork trail and waited return of my money. And again, they made a huge exception so I am sure it is just protocol to protect all. I have Much gratitude for them. Much more peace will be when I have the large investment back. Just sad I am made to feel they do not want me back. :( .. And it may just be till this mess is cleared up and maybe my expections or hopes are truly too high for the price range my budget is. Still give them a chance cause they do have integrity... just need to work on paperwork trail and communication a bit on these unique issues. But we are all learning thru it together, It is a lesson for us all. And they are doing well considering. I am just sad it did not work out cause it is a very beautiful truck. Gary and his team strive to get the best for the price range. Hope my honest reviews help you choose the best dealership to help you find the best car. Gary's group may still be it for you. I hope so cause inspite this paperwork hell and delay they still rock. In great gratitude they are of integrity!

Avoid or think before trusting these guys. They charged me $822 for a simple alternator replacement…read morewhich took just over 1 hour. When I asked why the bill was so high, the answer was an epic insult to my intelligence: Two guys were working to replace the alternator. When I checked the alternator prices at various online sellers, the most expensive was $250. Adding that to ~$20 belt + 2 hours of labor (1 hour of labor was $125) + $80 belt replacement = total max $600+tax! Total ripoff and dishonesty!

Could not recommend this place more. From the front desk to the owner and all of the guys working…read morein the bays. Excellent service does not even define my experience. The owner went out of his way to make sure my high mileage car passed the emissions test. Both he and his front desk worker (Jen) took the time to explain the problem and how they were going to fix it. Due to the nature of the repair I had to return a few times but that is what it took. Do not bother with the other places in the area. Go to American Auto and get your repairs and service done right and for a fair price.

These guys helped us and much more!! My wife and son travel full time and we ended up trading in…read moreher truck while on the road and she needed a few things installed that would fit with their schedule. The team at Lot O Fun Truck took great care of them, explained the options and what they would recommend. They ended up installing a new weight distribution system and took the time to answer all my wife's questions and made sure she was comfortable with it. Great small business!!!

I called in on Saturday 1/6/24 and spoke to Matt to price a Boss Spreader actuator and motor. I was…read moretold $600 So I asked if that included the tax? Matt said it would be $647.00 total out the door with the actuator, motor and shaft. Monday 1/8/24 I called to inform (lots o fun) I was on my way they said ok see you soon! Once I got there Matt told me $100.00 over what I was told on the phone Saturday. When I reminded Matt what he said he said it was a price increase and started to get loud and rude yelling do you want it or not? Then said I'll do you a favor I'll put it back on the shelf and you can go buy it somewhere else! Race? Ignorance? Lack of business skills? Whatever the case is I wasted nearly 2 hours driving there and back. But I kept my Dignity, my Cool and my CASH! Way to go Genuis send the customer away with $650.00 cash in his pocket! p.s. Thats why the store was empty of customers the day before a major snow storm! DON'T WASTE YOUR TIME OR MONEY!