I wish I could give ZERO STARS!! After a very good 14 year relationship, a non-renewal notice was received. The insurance company indicated they needed one document, which, when I spoke with the owner of the agency, Eileen, she indicated that she could not speak to me because I was not a named insured ( which was not true as I was listed on the policy ) and there was nothing they could do since the policy was in non-renewal status. I inquired if we just send them the requested document, wouldn't that solve the problem? She said no. I asked if answering notices such as this was part of the services an agent/broker normally provides, she again indicated no. I let her know that I would be changing agents/agencies. I went to another agency and they helped me successfully renew the policy and confirmed what I thought - that an agent/broker does in the normal course of business respond to notices of this sort. I don't know where/why the relationship broke down, but I would not recommend them to anyone!! read more