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    Greyson's Gate Apartments

    3.6 (39 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 week ago

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    Dirty floors
    Chase M.

    ***WARNING TO ALL POTENTIAL NEW RESIDENTS*** My daughter, her husband and their 1 yr old baby just moved from Colorado to Dallas in hopes of starting a new life. They spent time over the phone and internet getting a new apartment lined up at a Greyson's Gate and unfortunately, in all the rush of packing up and moving, they forgot to have a cashier's check ready to go upon arrival. Learning that they would not be allowed in without one, on a late Friday afternoon, they ended up having to find a hotel to stay in until they could get the funds in order. They tried working with the front desk leasing agent, Sonia, but the agent wouldn't budge. When they asked to speak to the office manager, the agent wouldn't give them a number to call. Absolutely no help at all. The next day (a Saturday) they were able to get a cashier's check and get checked in - into a place that was filthy and gross!!! No cleaning job had been done at all. When asked about why the place wasn't cleaned or sanitized (due to all the Covid scares recently), Sonia told them the apartments were never under any Covid concerns and they were not interested in proper sanitizations. Various items were broke and literally crap on the floors. Once again, they spoke with Sonia who once again REFUSED to offer up any help or give them the office manager's contact number. When they asked for the corporate number, she would not give it to them and told them only the office manager had it. Now my daughter's family is left to figure out the next steps on their own. I did some research and found corporate's number: Gaines Investment Trust : 858-454-0322. We are not going to let this one slide. My daughter and her family have been through too much chaos over the last several days to get to their new home in Dallas and this is how they are treated! Shame on Greyson's Gate and the corporate owner, Gaines Investment Trust, for treating new residents in such a way. More to come..... This is not good. Several pictures attached to this review.... ***UPDATE*** My daughter and her family were able to find a really nice, CLEAN apartment in the area with no hassle, all online payments ( no cashier's check BS) and friendly staff who were willing to work with them. They have a move in date of next Monday. =) I left a voicemail with the corporate office and hope to hear back from them soon. They need to know what kind of bad service this property has.

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    3 months ago

    The maintenance and the apartments are truly top-notch, fast and efficient. I have no complaints.

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    Allison D.

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    11 months ago

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    1 year ago

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    2 years ago

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    3 years ago

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    Gaines I.

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    3 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    7 years ago

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    11 years ago

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    Jeff Gaines

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    5 years ago

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    8 years ago

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    11 years ago

    Everything is fine and working order. The staff is great. Maybe it was a 1 off situation. Would recommend

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    5 years ago

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    8 years ago

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    7 years ago

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    9 years ago

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    8 years ago

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    6 years ago

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    Gaines I.

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    8 years ago

    Received the best customer service experience with Lauren at this property. They seem to really care...hope to lease here!!

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    8 years ago

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    7 years ago

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    9 years ago

    Awesome manager and staff. Portia, Jermi and Jose have been there for long time and take of their tenants and keep grounds clean.

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    8 years ago

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    9 years ago

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    10 years ago

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    7 years ago

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    10 years ago

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    7 years ago

    I love staying here at Greyson's Gate.Lauren, Tim, & David are all terrific. I will be renewing my lease for two more years soon.

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    8 years ago

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    9 years ago

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    9 years ago

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    9 years ago

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    9 years ago

    Been here a little over 2 years - no desire to move away from this great place. Awesome staff! Very comfortable and great place to live.

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    Ask the Community - Greyson's Gate Apartments

    Review Highlights - Greyson's Gate Apartments

    Lauren has helped us twice when we forgot something or wanted a different parking spot or messing something up with rent online.

    Mentioned in 9 reviews

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