I want to say up front that the situation we ran into was honestly a pretty rare set of circumstances. I'm not suggesting this happens to everyone. I'm sharing it simply because if something unusual like this does happen, it helps to stay very on top of communication. I followed up to get answers, but my biggest concern is that someone older or someone without the time to constantly check in might have a much harder time navigating a situation like this. We lived at Limestone Ranch for about a year and a half, and overall our experience was mixed. The apartments look very nice when you move in. The renovations make them feel modern, which is one of the reasons we chose it. At the same time, the buildings are older underneath those renovations, and that led to some strange maintenance issues. For example, our kitchen sink repeatedly came apart. Our dishwasher also came out of its socket repeatedly. Maintenance was always kind and tried to fix it, but the problems kept returning. One thing that surprised us was the electricity cost. Our one bedroom rent was close to $1,700 a month, yet our electric bill sometimes exceeded $400. Even after we moved out and the apartment sat vacant for two months (which we still paid for according to the lease), the electric bill was still over $200. I'm not sure if this was the provider or the building itself, but being on the third floor likely didn't help. The amenities were decent but sometimes inconsistent. The pool is nice, but there were times we went to swim and I ended up skimming debris out myself. It was also closed for about a month last May because an inspection hadn't been completed in time. The grills by the pool rarely worked. The gym is extremely small, and if two people used the treadmills at the same time it often tripped the breaker and shut both machines off mid-workout. We also dealt with a lot of palmetto bugs in the outdoor hallways and stairwells during humid weather. I understand this can happen in Texas, but it was shocking at first since we weren't originally from the area. Some nights the stairwells were full of them, and a few did make it inside our apartment. We also had a wasp nest on our patio that made the space unusable for quite a while. After waiting weeks for maintenance, we eventually sprayed it ourselves. Packages also became an issue over time. The Luxer One locker system worked well at first, but later we often received delivery notifications only to find the packages missing. At one point the staff had to reorganize everything themselves, which was appreciated, but it happened months after some packages had already gone missing. One of the best parts of Limestone Ranch is the location. It's very close to Costco, other shopping, and the highway, and there's a canal with a walking path nearby that we enjoyed. Where things became difficult was when we had to break our lease due to relocating for work. To be fair, Limestone Ranch does offer lease break options. We spoke with Evan, the assistant manager, and chose the 60-day notice option. We confirmed everything again before submitting notice and were told February would be prorated to around $400 since the lease would end partway through the month. When February arrived, though, we were charged the full $1,700. To keep the account in good standing we had to come up with an additional $400 while the issue was being sorted out. We were then told we also owed another $1,000 because the lease break fee had not originally been charged correctly months earlier. From there, it turned into nearly a month of trying to get answers. The only time anyone reached out was to collect additional charges. Evan told me he would contact corporate and call me back, but I never heard from him again after we paid the additional fees. Both Evan and Mahogany also directed me to contact corporate myself, but when I did they seemed confused and had very little information about our situation. During this time it was also extremely difficult to reach Ebony, the property manager. Calls often went unanswered and I was not put through when I asked to speak with her. After weeks in the dark about our charges, refund, and even our security deposit, I was honestly considering contacting an attorney just to get basic clarification. Even the refund required follow-up from us. I noticed in the documentation it was listed as a check, and I had to ask whether they had the correct forwarding address because it had never been confirmed. I do want to be clear that this review is not meant to reflect negatively on Ebony. Once she became aware of what was happening, she stepped in and worked to correct the billing issue and make sure our refund was issued. She was extremely apologetic and clearly cared about making things right, which I appreciated. read more

It's that time again--renewal time! And we just wanted to let you know that there's truly nowhere else we'd rather be right now, Until we find our house, we are absolutely thrilled to be staying here with a team that genuinely treats us like family and makes sure we are taken care of without a doubt. We wanted to give a special shout-out to a few people who make living here so wonderful, Ebony and Lyle have been absolutely amazing. Evan and Byrd are always friendly and helpful. Kecia and Eric are the newest additions and they've fit right in, The entire team here makes this feel like home. We genuinely love it here, and we are sure anyone else who lives here, or is considering it, will too! read more

one of the best apartments I have lived in, the maintenance team is courteous and helpful and the office team is professional and knowledgeable. Ebony and her team are amazing and Lyle is one of the best in the business. read more

Lyle and Bird have been amazing and very professional , they take care of the property and any request that we have asked for. The office team is always friendly and super helpful, Ebony has always been knowledgeable about the property and always so nice. read more

I have lived at Limestone Ranch for several years. There is not one bad thing I can say about these apartments and Staff. Ebony, Shatovia and the whole staff is on point. Big shout out to Ebony and Shatovia. Both of you have always gone out of your way and more to make me feel special. I can't image anyone not wanting to live here. Thank you for everything y'all do and more. read more

The staff is amazing! The floor plans are spacious! Would recommend to anyone looking to live in Lewisville!

I have been here at Limestone Ranch Apartments for my third year. I am just as happy today as I was day one! Friendly, professional, and efficient staff. Any issues I've had, which hasn't been many at all, my requests have been handled in a timely and professional manner. This community is unlike any other I have lived in or at. Some of the highlights of what you're missing out on if you're not here. One Saturday each month FREE breakfast tacos, every now and then FREE personal size pizza, scavenger hunts, school backpacks for the kiddos given away at the pool party thrown the weekend before school starts back. Oh yeah, FREE hamburgers were given at that this past weekend. Every Friday FREE bag of fresh popcorn to kick off your Friday movie night if that's your thing. I took part in one of the guess how many in the jar, I won and received movie tickets for Studio Movie Grill. Food drives, toy drives, etc, this truly is a community that not only cares about its own residents, but also the Lewisville community as a whole. The complex is always kept clean, the floor plans are such that my apartment doesn't feel like an apartment at all, but more like a smaller home because of how the open floor plans are. The plan was to stay here for 1-2 yrs and get a house, but here I am at year three and can't see myself moving still. I have said it before, but I will say it again. This is the best apartment community I have ever had the privilege of living in and calling home. It is also the very first apartment I have ever called home. 20-30 minutes is the furthest you'll have to drive to be anywhere in the metroplex. 15 minutes from DFW airport. 20 min from Dallas, 15-20 to Grapevine, 30 to Ft Worth. Don't even get me started on the amazing restaurants close by. Shopping 5 min away, food 5 min away, in other words great location! Quiet as well. The best part about all of this is the affordability for everything you get. So if you are looking for your first, next, or like me, your last apartment, you have found it here at Limestone Ranch, but better hurry, if they have any units available I bet they won't for long. read more

I love this apartment complex. The staff is so friendly and helpful. Every time I walk in the office to use the gym or have a question someone is smiling. Pricing are rising but we know that's an economy thing so I don't hold it against them. I mean I paid $60 for gas in my small car today , phew yikes! Maintenance is super quick with emergencies and thank God for that with these rising temperatures. I understand my husband and I are only 2 out of many many people that live here so we appreciate the timely responses. I do wish the gym was all hours since I work until 6 but I know they just finished construction so I get it . For now lol. But anyway looooove it heerrrre read more

The new office and staff that has taken over this complex is awesome! My wife and I love it here!

We moved in at the time the new management company got started. Ashley in Ebony Were amazing and they walked through the application process and we appreciated that. Jimmy the maintenance tech was very helpful as well. We will be signing our third lease here read more

Hello Allison, I am emailing to inform you that the office staff you have currently residing at Limestone Ranch. I have NEVER had so many issues paying my rent and making sure that my account is correct. To begin with in February when this company took over I paid my rent on the 1st with a check and it didn't post until the 5th!!! Second was I have a discount and it took until February 25th before it was correct after speaking with both YOUR ASSISTANT MANAGER AND PROPERTY MANAGER WHO WERE EXTREMELY INCOMPETENT!! Last month I paid my rent via the box DURING BUSINESS HOURS and I was still given a late fee and had to bring it to your office staff then it was fixed 7 days after I paid ON TIME!! It is not my responsibility to make sure your staff walks to the box to check it during business hours this is absolutely absurd that I have to track down and make sure I'm not being held responsible for a late fee that I should have never been given. Now for this month it's THE SAME THING I PUT MY RENT CHECK IN THE BOX ON SATURDAY APRIL 3rd, 2021 at 10:30 am and I was still given a LATE FEE!!! You need to either change this staff or make sure they know what their job is because if this continues I will be contacting my attorney I have never had so many issues in paying my rent!! This is being put on here because the email I was given in the response can't be found!!! This place is AWFUL BECAUSE OF OFFICE STAFF!!! If I could give ZERO STARS I would because since the new management company LUMACORP has taken over it's been a complete NIGHTMARE!!!!! I used to love this place and couldn't imagine living anywhere else but then these A$$HOLES took over and I can't wait till I can get out!! So the first month they did not take off a discount that I have which is about $140 and didn't bother to get it fixed until the 25th of that month. Now it's month 2 and I put my rent check in their box mid day on the 3rd and rent isn't late until 12:01am on the 4th; so can you explain to me how it's late if it was in the office on the 3rd!!!!!!! So now I've been charged a $50 late fee and have a mark on my rental history for being late WHEN I'VE NEVER BEEN LATE!!! IF YOU'RE LOOKING TO MOVE HERE I WOULDN'T THESE PEOPLE DON'T CARE ABOUT THEIR RESIDENTS WE ARE JUST DOLLAR SIGNS TO THEM AND NOTHING MORE!!!!!!!! read more

Great experience all around! Love the view and the community is clean., signed a year lease and I'm convinced it will be a great experience

We loved in last summer and we love our home, the manager knows us by name.. that does not happen often at least not at my last property and we lived there for 3 years. The maintenance team is very friendly. We have already turned in our notice to renew! read more

We have lived here almost 4 months and WE LOVE IT HERE!!!! We love the office and how quiet the community is. The response time for the office and maintenance is freaky fast! This is the perfect place for us until we buy our first home. Any and every issue we have had has been taken care of ASAP! We came from another complex where this was not the case whatsoever so we def feel spoiled here. The girls in the office are sooooo freaking sweet and will bend over backwards to help get you moved in smoothly. I have lived in apartments for about 20 years and this is the best experience I have ever had. The moment Erika picked up the phone to Ebony helping me when Erika was on vacay ... it made it smooth sailing! Normally when you sign a lease somewhere and move in the office stops answering or doesn't care about you after that .... Not here! If they don't answer they message or call you right back!!! They have a text portal and you can call or go in office. Maintenance normally will be there same day! Also another plus on top of my renovated unit is a full size water heater (and it's in my storage closet outside) I have tried to run the water out in my showers or glorious hot baths and unable to do so! I have the 2 bedroom 1 bath and it's sooo cute with my Jack and Jill vanity's. I'm def going to be sad when we have to leave here. Also the walking trails behind the complex by the canal is a huge bonus! It's gorgeous back there. Good luck on your journey to finding your new place.. but as a person that reads reviews and bases decisions off them I had to make sure I left this here so you could here my experience. read more