First time using Greyhound and last time. The worst experience of my life. First the bus taking me to my destination (salisbury) didn't have AC so everyone on the bus was complaining and sweating. Second, on the day of my return I get dropped off at the Greyhound station by my friend and the bus doesn't show up I got there at 4:20pm when my departure was at 4:30pm I waited for about 45 mins to an hour and no bus showed up I called and they had me on hold for about 20-30 mins just to tell me that they changed the bus schedule ( they didn't notify me through email or phone) when they had both of my info about phone number and email. Lastly, they reschedule me on another bus to leave the following day at 10am and again my bus doesn't show up and no one is doing anything bout it no assistance no customer service no nothing until I decided to call AGAIN to the customer service toll free number. This time their excuse was that the bus broke down and they sent us in a uncomfortable mini bus to a destination where we switched into an uncomfortable van which caused me to miss my second bus to get back home, from there they didn't care that I missed my bus every time I asked or when I needed help I was just told ok but no one was doing much about it. I miss my first day at a new job, it took me 48 hours to get home from the first official time I was supposed to be home, I was uncomfortable the whole ride back home and they didn't compensate they just said too bad too sad. I recommend driving to your destinations and don't rely on greyhound because they will make you late and cause inconveniences that they don't take responsibilities for. read more
