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    Shuttle Runners

    5.0 (7 reviews)
    Closed 6:00 am - 8:00 pm

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    Jersey Sure Car & Limousine Service

    Jersey Sure Car & Limousine Service

    2.6(10 reviews)
    167.7 km

    This one star review is for transport contracted to go from NJ to NYC's Manhattan Cruise Terminal…read moreon 28 Aug 2024. We were picked up in Barnegat and loaded up luggage for the first of two stops. Within about 15 minutes we were told the air conditioning needed to be decreased for an issue. The remainder of the trip was without air conditioning. This was on a day that a heat advisory had been announced. The limo engine overheated over the course of the drive until it finally stalled just after we left the tunnel. The driver pulled us over as the steam was coming from the engine. He asked us all to get out and we quickly did so. The group needed to meet the check in time of 12-12:30pm and we were not going to make it based on the limo not being able to move. We asked what the options were given that we had contracted to be dropped off at the terminal. A point to point transfer. I personally had come dressed to impress and not expected to walk the twenty five or so minutes it took me to lug all my luggage myself. The taxi and Ubers were not an easy option because the officer who came up to find out why yelling had started explained this Labor Day weekend traffic was slowing everything down. I had to repeatedly request the back of the limo be opened so that I could actually begin my trek to the ship terminal. At the end of the day, we came to understand that this particular vehicle had known air conditioning problems before we were picked up. That it needed further work by the mechanic, yet this company chose to proceed with our ride as scheduled without alerting us of the issues and being able to make an informed decision about the risks of breaking down anywhere along our route and not meeting the ship check in deadline. I would have used public transport and taken the taxi from port authority which would have dropped me directly at my final destination as paid for. Unfortunately this company did not offer any apology for not detailing the issue, cancelling the ride up or offering an alternate company who could assure us a transport with working AC so that we avoided arriving dripping wet in our own sweat to the check in terminal. While I realize that things can and do go wrong on any part of a trip. When you know there are problems and you inform your client in a timely fashion (I.e. before onset of the trip), you can work together to come to a decision that meets both your requirements and expectations satisfactorily. Due to the lack of upfront transparency, I cannot recommend use of this company's services at this time. The driver of our car raised his voice to the ladies who asked a simple question. How will you help us to get to the ship terminal as contracted? Yes. It was repeatedly asked in a normal tone of voice. It's a reasonable question. Several of the ladies on this trip, cannot walk 20 minutes - never mind lugging suitcases, for various reasons. Hence the limo. I can say the return drive with Jeff and Will was quite nice and had this been the case on the way up. This review would not be required.

    This company is awful. We had booked a limo to take us to NY for a cruise. No air conditioning and…read moreit was 95 degrees outside. Car broke down and engine was smoking and gushing antifreeze. Driver was very rude and screamed at us. We were left on the sidewalk multiple blocks from the pier and had to walk to get to the ship on time. Don't ever use this company!!!!

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    Jersey Sure Car & Limousine Service
    Jersey Sure Car & Limousine Service
    Jersey Sure Car & Limousine Service - HOCO 2019

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    HOCO 2019

    Shuttle Runners - airport_shuttles - Updated May 2026

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