Getting tickets is pretty easy as long as u do it online or on your phone. Boarding the buses seems to be a hit or miss situation, either u get lucky & all goes smoothly or u are crazy delayed & have no choice to wait it out. The buses for the most part are comfy & from my last 2 trips were clean, not so much on time once yes the other no , patience is the key when you don't have any other choice u have to deal with it as best as possible. always recommended to arrive early depending on your destination, seems like it's always best if u don't want to get stuck in separate seats since there is no assign seating. over all is a good option to take , prices are reasonable & they have good schedules for the most part, as long as u have your tickets & don't need to deal with them directly it will be fine. read more

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We took a bus back from Boston and the bus first broke down in a safe location. The check engine light was on, but when the driver couldn't get another bus, he decided to start driving again. Once on the freeway, the bus kept breaking down every few minutes. The driver would come to a complete stop, restart the bus, and keep going while cars swerved around us. A Chinese-speaking passenger told him to pull over, but he continued driving. We eventually got stuck on a freeway bridge for about 10 minutes. After finally getting off the freeway, the driver almost hit a street cart vendor. He got out, started yelling at them, got back on the bus angry, and started driving again. The Chinese-speaking passenger then told him that if he didn't pull over, he was going to call 911. Eventually everyone was stranded with no way back and no replacement bus. We finally called an Uber ourselves just to get out of the situation and get back safely. Completely unacceptable and dangerous. read more

Its very disappointing. Our bus was supposed to leave at 4:25 pm from NYC to Baltimore and the driver got delayed. I will never travel with this company again. I did have a bad experience back in 2020 and I have them a second try. My Huge mistake, NOT RECOMMENDED read more

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The greyhound company is a joke. Poor customer and bad attitude. The play alot of games. I tried to cancel my trip 2 months and refused to give give money back. Then tried to reschedule a paid trip and asked for more money for same trip and I pushed the date back 2 months. Its alot of problems, bad attitudes, and poor customer services skills. Then only wants to give half money back but on a voucher. To much greed and dishonest in this company read more

Absolutely horrific experience dealing with the customer service, receiving the run around and false information. They took my money despite never using or taking the Greyhound bus because a default and error on their (Greyhound.com) website. This company charged me never gave me a confirmation number; I still went to the bus station in which they could not help me. Called a greyhound representative, missed the bus at this point had to spend more money on a rental car all because they could not get their stupid site to work. Now they think I am lying and I say that because they are still sitting with a 126.00 ticket UN-USED and they have not confirmed to refund me the money. I am so irritated with low-class business like this that rob their customers and with the proof that they took 126.00 from my bank isn't good enough we got a big problem. I DO NOT RECOMMEND GREYHOUND services to ANYONE find alternative transportations because they treat you like shit. They have POOR customer service and do not care about their customers AT ALL. STAY AWAY FROM GREYHOUND!!!!! read more

Absolutely Horrifying Experience - Avoid Greyhound at All Costs I had one of the most traumatizing travel experiences of my life on a Greyhound bus, and I feel compelled to warn others -- especially families -- to stay far away from this company. The bus driver was shockingly aggressive from the moment he decided I was responsible for a loud tablet (which wasn't even mine). He incorrectly assumed the noise was coming from my device, despite the fact that I was wearing wired headphones and quietly playing Sudoku. He stormed over, pointed his finger in my face, and began berating me with belittling, ageist, and blatantly racist language, including calling me a "dumbass" and using an unforgivable racial slur. All of this was happening while I was traveling with a 10-year-old girl and a 4-year-old boy -- who were both better behaved than the adult bus driver. The situation escalated so quickly and bizarrely that I had to contact Greyhound customer service mid-ride. To their credit, they sounded concerned and told my parents and me where to file a report -- but this only seemed to aggravate the driver further. Once he realized my parents were meeting us at the terminal and that I wasn't some "young girl" he could push around, he suddenly tried to remove me from the bus, claiming he didn't know "who I had waiting for him." It was so irrational that even law enforcement had to get involved, and the police had to tell him multiple times to calm down. The most heartbreaking part? My little brother was so scared, he refused to touch his tablet again, even though the volume had already been turned all the way down. He kept tapping me to "turn it off" because the driver's behavior had left him so shaken. At one point, the driver even shouted, "Whoever you're calling can come pick you up off the side of the road." Completely unprofessional and threatening. I've since followed up by filing a formal complaint, and no one from Greyhound has gotten back to me. It's clear they don't care about passenger safety, racial harassment, or abusive behavior -- and that's unacceptable. read more

Try to use this bus line on 11/22/23. Disorganized, delayed, unaccommodating. All my least favorite things about traveling. Got to the boarding area around 6:15pm. The trip was from 6:50pm NYC to 10:40pm Baltimore. It was the Washington line. Stood in a line to only figure out it was the 5:50 pm bus boarding which was an hour late. Got rejected. My dumb self stood in the line until 8:50 pm waiting for a bus that seems like it was never going to come. I left to get on an Amtrak. Never late on the Amtrak. It definitely left on time unlike Greyhound. While standing in that crowd for two hours, we didn't see any workers until 8:10pm, it was like they were hiding from us. The workers announcements were not clear and were not repeated. Btw, all the announcements were for trips prior to 6pm. Feels like they did not give two cents about what was happening. Save yourself before it's too late. Like really late. A 4 hour trip easily becomes an 8 hour trip at Greyhound. Absolutely never again. read more

I'm a disabled black female, who has a disabled older sister. I paid extra money to sit in the front seat of the bus because of all the medical issues my sister and I have! The bus company changed our seats two times. The first time wasn't bad, it was only one row behind. But then at 2:23 PM, I got another email stating they changed the seats again. The bus departed at 2:50 PM. I went directly to the bus station desk clerk, who stated they had nothing to do with Greyhound. But she gave me the phone number and said call right away. It took forever to contact them, and when I did, they were talking about giving me a voucher. I was confused, disgusted and overwhelmed all at the same time. I just wanted to get home. Not only did they change the seats to the last row, it was next to the smelly, funky bathroom. I was so sick on that ride, I threw up two times. Between a headache and nausea, it was crazy. I was sick for the rest of the night! And now the next day a customer service representative for Greyhound is stating they will only give me a voucher for the money paid extra for the seats. I paid cash, why would you give me a voucher? I don't ever want to take this transportation again. The rep then stated I could give it to someone. I don't recommend anyone using this company. I would like my money back the same way I paid it out! The customer service representative had no customer service! He didn't care about the customer or them being a disabled person. When asking to speak to a supervisor, he stated the supervisor is very busy and I would be on hold for a while. When asking for another supervisor, he stated he only has access to one supervisor. I was on hold for 18 minutes before I decided to hang up! read more

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Do not use. They cancelled my bus for no reason and are refusing to give me a refund. They are denying that the bus was ever cancelled. Absolutely disgusting. Go elsewhere. read more

I was frustrated when my bus from Atlantic City to New York City was running an hour behind schedule, but now am trying to get on my return trip and the bus is no where to be found almost an hour after it's scheduled departure. No one has information or is helpful from other greyhound buses. Am I stranded in New York City? there is an option to take a photo for the review but there is no bus to even reference... read more

Greyhound Bus Lines - Transportation Near Me - New York, New York

Worst experience of my life and I paid $749.96 to be scammed and lied to and mistreated. No possible refund! No customer service, no direction, nothing! Won't even stop in my city. ‍ read more

Greyhound Bus Lines - Put you on ANY bus they like! - Transportation Near Me - New York, New York

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Terrible! Stay away. Anything but greyhound. They are so gross; they don't clean anything. Outlets don't work. Buses squeak and you can tell are not maintained. Buses are not on time. One was 1:15 minutes late, the return one was cancelled after 30 minutes past the scheduled departure time. Customer service is terrible!!!! They don't respond to your chats. Calling is worse. They will hang up on you and/or end the chat without warning, leaving you without answers and more frustrated. read more

Greyhound Bus Lines - Transportation Near Me - New York, New York

I wish i can give 0 star. Our trip supposed to be 9am, ended up going 10:50am because of the delay. Almost 2hrs delayed. Also the 10:30am bus that was schedule next to us i heard that they ended up leaving at 1pm.. Bathroom inside the bus smells terrible. Someone went to the bathroom and the whole bus starts smells disgusting. I do not recommend this bus. read more

Greyhound Bus Lines - Transportation Near Me - New York, New York

Never ever book a trip at Greyhound! Bus was scheduled at 6:00am I arrived at 5:45am just to be safe when I got at the station, a lot of people were currently stuck because apparently the bus for 1:30am didnt arrive. I waited for a few more minutes, hours and lo and behold finally there was an employee from the ticketing office. I asked him what happened and he just said, oh our driver never showed up so either you wait or go back tomorrow or get a refund. So stressful! And now i received an email that i cant refund my Ticket $120‍ this is a nightmare esp if you have important stuff to do. Pittsburgh to Nyc read more

Greyhound Bus Lines - Transportation Near Me - New York, New York

As we walked in the Port Authority terminal, there is visible signage to where GBL terminal for DC is located. There is a locator board for additional information if needed. Boarding gate and level of the terminal is clearly posted. I liked how they separated by ticket number range the lines where the commuter needs to get in line. We were on time as what specified on our ticket but we waited for about an hour before we were boarded. I heard that GBL never left on time. My experience for today has attested that. However , The commute to DC was smooth . We Arrived safely. Our driver was easy to deal with. We were informed read more

Don't do it. Don't ride Greyhound. Take Peter Pan or Megabus. If you have a trust fund, take Amtrak. But don't put yourself through the misery of taking Greyhound. Yesterday, I took Greyhound from DC to New York. The bus was supposed to leave at 8:15 PM. I got to Union Station at 8 PM. The dispatcher asked me if I was waiting for the bus to New York. I said yes. He told me the bus was running 20 minutes late. I headed to the dingy waiting room. As I waited, a disheveled woman kept asking people for cigarettes. Twenty minutes later, I got back on line. The dispatcher said it would be another 15 minutes. As I waited, I saw a Peter Pan bus heading for New York. Out of desperation, I tried to flag down the driver. I was willing to pay for a ticket. The dude kept driving. The bus arrived at 8:50. The dispatcher said that the driver would be back in 5 minutes since he had to use the bathroom. He took more than 5 minutes (he should've kept it real and said that he had to take a dump). At 9:05, we were finally able to get on. And guess what? The bus was packed with people from down south. I was under the impression that an empty bus would show up. I was forced to sit in the aisle seat that I utterly despise. I'm 6'1" and there was no legroom. I had to sit diagonally so my knees wouldn't get crushed. The bus left at 9:15. Right after the bus left Union Station, the driver had a shouting match with a passenger since he was playing his music loud. Also, there was an annoying kid who kept screaming (fortunately, he fell asleep an hour into the journey). The ride was bumpy. As expected, we arrived in the Big Apple an hour late. Never again. read more

GRAYHOUND IS A FU'kin scam!!!!! I purchased two tickets for a day event round trip but ended up cancelling less than 24 hrs ( 6days ) before my trip due to personal reasons. After paying 247 bucks including seats, I called customer service to cancel only for them to charge me a cancellation fee of 135 bucks and only refunded me 112 dollar voucher which I stated I do not want. I told them I paid with cash and wanted my refund in cash but they stole more than half of my money fees . I hate GRAYHOUND and will never recommend their services or use them ever again! They are a bunch of thieves!!! read more

Worst bus service I've ever faced! Booked a 7 am bus from New York to Boston. Bus was late by 2 hours; no updates or reasons provided for the delay! 50+ passengers were left stranded in cold without any information whatsoever. when asked for an update - no answer! finally when the driver came, upon being asked for a reason for the delay, I was being shouted at by the bus personnel stating "you don't need to know, all you should know is that the bus is running LATE!". I missed an important meeting because of their inconsiderate and unprofessional bus service. Pathetic bus service! 0 customer support! To add to the frustration, 8:30 am bus left before 7 am bus! Strongly recommend to avoid greyhound to plan your trips! read more

First time traveling with Greyhound in 5 years. Bus is already 1 hour late and we still don't know how late it will be, station is dirty, no one gives you any updates. Not sure why this company is still in business... read more

Absolutely Horrible! I made a sudden decision to go to Atlantic City, so I decided taking the bus would be best.. I opted for Greyhound, and regretted every minute of it. Since I saw no Pro's, I'll just list the Con's. 1. When I went on the website to purchase the tickets, I noticed something called a gift fee. I was confused and decided to call customer service-- I was informed that if the card (whether debit or credit) don't match the traveler, you're charged a gift fee of $18. I found this to be a terrible business practice. 2. I arrived at Port Authority around 3:25; my bus was scheduled for 3:30, so I wanted to get some cash from Chase. My girlfriend stayed by the bus, she called me and told me the driver didn't want to wait two minutes while I ran back, and took off!! Upon my return, I was told I needed to go change my ticket with customer service. 3) the customer service department was horrid, no exaggeration. They have a guy who walks around "allegedly to help people" but all he does is say you need to wait on the line. They have four spots for "employees to work" but only two up there were walking. They literally had two women at the counter just standing there talking to each, but have 30 people on line waiting. The staff could careless, everyone became restless and frustrated. I wanted to catch the 4PM bus but it took me 45 minutes to finally get up to the counter. The so called employee was extremely rude, tells me I shouldn't have been late and several other smart remarks. They charge me a $20 fee per ticket to change to a different bus ( it's be in cash). Also, they changed my return trip, for some odd reason, and wouldn't give me a reason why. 4. The bus arrived 45 minutes late, no announcement, no apology, nothing!! 5. On my way trip home, the bus was 25 minutes late and the driver and greyhound employee got into a verbal dispute. They stopped the bus which almost led to a physical dispute and they screamed at each other for 45 minute, again, no exaggeration! Please, do not patronize this despicable company. They do everything to screw you over and treat the customer like crap. I've never see anything like it.... read more

i took a grey hound bus from nyc at authority twice. once the bus to Boston didnt go since driver was sick, and today the bus took 6 hours to dc because they stopped in Baltimore for an hour for no reason. There was no foid or restaurant. We were told to leave the bus....and sit in the waiting room for an hour In Baltimore. Never again with greyhound. read more

If this were the Greyhound Cuss Lines then all of the drivers would swear constantly. If this were the Greyhound Wuss Lines then the employees would all be very scared of everything. And if it were the Greyhound Pus Lines then the people travelling on these buses would have open sores that were going septic. Oh wait. Crap. All of those things are true. Not really. I have mixed feelings about Greyhound of NYC. On the one hand, I love that the company connects the whole country to each other and I think they did a great job of making it possible for people in X city to get to people in Y city reliably and easily. The pricing is pretty good too. If you could count the number of buses on an antiquated form of counting, it'd be the Abacus Bus Lines. However on the other hand, the buses are extremely uncomfortable. AC is usually nowhere near high enough. It's nearly impossible to sleep on here. They smell horrendous (partly due to the bathroom, partly due to anyone being allowed to ride on here including people that haven't washed in 6 months, and because it's the cheapest way to go, this is the way they go, and partly due to not cleaning the buses properly). They are often full to the brim, they are often leaving late, sometimes very late. There are often altercations between travelers. Need I go on? If this company took over Austria, then it would be the Greyhound Anschuss Lines. I used to take Greyhounds everywhere because I was poor. I'm still poor, but I have much better taste in transportation these days. If you have enough money, you should always, always, always take the train, or drive, or be driven, instead. That's my advice. And if the government regulated this company, it'd become the Greyhound Antitrust Lines. As for the bus station they operate from, I've already described it in a previous review. I used to practically live at Port Authority Bus Terminal in NYC and Greyhound of NYC basically knew my name (wild exaggeration, I think some of them don't even know their own names). Let's just say that it's not my favourite place, not by a long shot. It smells awful. The security guards can be brutal. I've seen the police harassing people down here. I've seen one case of police brutality down here. And I've had to spend one too many nights down here waiting for an early morning or late night bus. It's probably one of the least comfortable places I've ever spent a night in my life. And not particularly safe either, despite all the police presence. If you've figured out how to ride these buses for free, then it's the Greyhound Suss Lines. So all in all, it's 3 stars for Greyhound. The concept of the company is a 5/5, the pricing is 4/5, but the actual execution and comfort level are more like a 1/5 (although I appreciate that they now have outlets and wifi on some buses, which they did not used to have). So all in all it scores a mediocre 3. And if you're wearing boots and are a feeline, it's the Greyhound Puss Lines (but beware, you'll probably get hit on by everything with a heartbeat on this bus, and probably some things with no heartbeats). Luckily, as I said, I rarely use it anymore. I either drive to NYC or I take the train. I don't ever want to be at the Port Authority again, and yet I find myself coming back just for the memories, or to meet Eva and beg her to make out with me. Greyhound formed such a large part of my childhood, from when I was a teenager right up until recently. I once had a horrible fight with an ex at Greyhound NYC too. Haunting memories. And if this company was owned by the parody boy band "2-Gether" then this would be the Greyhound Calculus Means U + Me Equals Us Lines. And if you don't get that reference, Mickey Park is going to come and get you. Also I'd like to do a shout out to Thalie whose review of Steve Williams was touching. Thalie is one of the best Yelpers there is and this review proves why. I always hoped that if I ever used "Thalie" and "touching" in the same sentence that it'd be in a different context. Alas, I am not that lucky. read more

On route from Nyc to Baltimore my bus just broke down in the middle of NJ. I waited for hours before just calling somebody to come get me because the driver had no idea when we would be rescued. What's more I was repeatedly refused a refund because greyhound insisted to me that didn't happen read more

Honestly this has to be one of the worst companies to ride on ever! This is truly the last time I travel with this company. You let your employees (bus drivers) talk down to customers and throw customers off the bus because you tell the bus driver to stop being rude and sarcastic. This bus driver below threw me off the bus with my child and basically told me he wasn't going to take me to my trip to Atlantic City. I had to wait 3 hours more with a child and my luggage to get bus and luckily the employee at the ticket center was nice enough to understand and reschedule my time. This has to be the worst experience and honestly so messed up that a bus driver will have no symphony As to Tell me to get off the bus with my child and luggage just because I didn't like how he was talking down at me about a seat that I clearly reserved. Please hold this bus driver accountable or I'm going to keep making complaints about what he did read more

Greyhound Bus Lines - Terrible bus driver the worst ever - Transportation Near Me - New York, New York

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Inefficient, unprofessional, and inconsiderate are the best ways to describe Greyhound services. It should not take 9 hours to get from NYC to Boston. I expect to leave one place and be at my destination in around 4 hours, maybe even be okay with a 5 or 6 hour trip if the traffic is that bad. BUT for it to take 9 HOURS (more than double the time it should really take) to get from NYC to Boston is simply ridiculous.   My bus was scheduled to leave NYC at 7:00pm and arrive in Boston at 11:20 pm. However, we ended up leaving NYC at 10:30 pm, arriving in Boston at 3:40 AM. I get that bus departures can be delayed, but we were delayed for over 3 hours. Plus, there was no sincere effort to try to make the situation better-- no consolation was offered and not once did greyhound explain why our 7:00 pm bus never showed up.  So for a good 2 hours, no one (not even the port authority attendants) knew when the next bus would show up. We were just told to "hang in there, it will probably arrive soon", only to find out too late that we would get priority seating for the next scheduled bus at 10:30pm. Simply ridiculous. To make matters even WORSE, once we arrived in Boston, it seemed that our bus driver did not know how to get to South Station Bus Terminal. I can't count the number of times we aimlessly drove around Newbury Street, only to have the bus be almost stuck while trying to make this very tight turn into the parking lot of an apartment complex (??? which is not a roadway for large buses to be on) and then to drive aimlessly around god-knows-where tryna get to South Station. I've ridden Greyhound multiple times to know that they will never give you things that they promise. They are always late and have no sense of customer service. And it is not just this one trip, but countless other times I have ridden with them. However, my last trip is enough for me to draw the line... I have taken a vow never to ride Greyhound ever again. read more

An actual greyhound bus terminal would be much appreciated, instead of being dropped off at a corner stop!!

So I bought a chicken salad from their food services and the chicken salad had a bug on it. I went and showed the lady who sold it to me. First she denied it and said, "it's part of the lettuce." Then I opened the lettuce and showed her again and she said, "oh shit. You right." I asked for a refund. She said I could take whatever I want. I got a mouth wash b/c eating a big filled lettuce is disgusting. What is bothering me isn't the the bug in my lettuce but more how the lady behaved with me. She was rude and unhelpful. I would've said something but I had to leave for my bus. But that's how they treat you: greyhound food bus services. They serve you food infested with bugs and instead of apologizing, they are rude and disrespectful. If I could add a picture, I would. read more

Greyhound Bus Lines - Transportation Near Me - New York, New York

Absolute dogshit! You have better luck walking to Atlantic City before the bus shows up to the port Authority. Apparently the people upstairs in the office do not have dispatch to the bus rides that have a specific number. We waited two hours for the bus scheduled for 1:30pm. An announcement was made at 1:25pm that the bus was at the George Washington bridge so we would have a slight delay. Two hours later after no announcement the bus showed up. They said they would announce as soon as it was there. They did no such thing. While waiting for two hours my partner called the company number because the office upstairs had zero answers or knew what dispatch was. While on the phone they asked for the bus number, the time and all these things that had nothing to do with the main point. Where is the bus? can you contact the bus with dispatch? The person on the line misgendered my partner and called him "mam" when he is a he which hurt his feelings a lot. Person on the phone said they don't have dispatch because the company number we called is based outside the USA‍‍‍ Absolute dogshit they looked at us like we had turds hanging out of our mouth when we used the term dispatch. Planes, cabs, school busses, security teams, engineering, maintenance companies, grounds keeping a golf course for crying out loud use dispatch. But not greyhound apparently. One star for the bus eventually showing up that day. At least they got the date it would be there correct. read more

There was a time I thought they were turning things around for the better. But 2 indefinitely delayed buses later, plus their shady refund policies, I can safely say I will never take a Greyhound again as long as I live. Unreliable and they really don't care about their customers. read more

Wow. Greyhound you have completely lost yourself. From canceling our express bus and placing us on another bus with multiple stops we were already irritated BUT happy to be not stranded in New York and going home. But no. It can't just be that easy. A five an a half hour bus trip back to Boston with multiple stops became everyone's nightmare. The bus had no heat or no lights. I kid you not no heat in 17 degree weather for over five hours. No lights. Not even track lights. Pitch black. Called greyhound for an explanation and refund and they offered me a twenty dollar voucher for further travel with them. GREY I don't want to come back to you. Ever. What a joke. read more

I was on the phone with a representative and he expressed how my reservation might get cancelled because the bus was under reconstruction. Mind you, the minimum wait time if I decided to wait was at least 3 hours. When I tried to cancel, he told me that there's a cancellation fee despite it not being my fault. I had to fill out a refund request form to ask for a refund that isn't even guaranteed. Once I booked another service, I later found out that the bus that I was supposed to board was actually running. I had to find this out on my own by visiting the app, I didn't even get a proper email stating the issue. Inconvenient. Unprofessional. Unethical. Dirty. This service shouldn't even exist. read more

​Greyhound Bus please fix your driver, pick up locations and delay problems. I left out of Norfolk the depot was closed. I had to wait outside. Maybe you can consider getting a bus to help people with shelter. Just an idea or reopen the previous location and upgrade it. Just an idea. People are paying hundred of dollars not to provide accommodation especially if you have to wait outside. I though the merger with Flex Bus would be successful . I realize that it has nothing to do with Flex Bus but management . You continue to have the same problems a year after year . It is also causing people lost time and vacation. Please fix your problems read more

Oh wow, where do I begin. We returned home from this terminal, it was an uneventful ride, except for the panhandlers in the terminal (fifth one in 16 hours). Out trip from Boston was however quite eventful. The bathroom door was busted so it kept on swinging the whole trip. At least it locked when you used it. This was our bus to New York City. We got this whole speech from the driver about how if there was any issue between passengers, he would pull over and kick you off and call the cops, didn't matter who's fault it was. Failed ro deliver on this promise. Woman on this bus was straight up CRAZY. I knew she was going to be a problem as we were boarding because she was hostile to other passengers, and was screaming that the bathroom "smelled like puss" but she ended up sleeping most of the trip. But when she woke up though, all hell broke loose. Straight out yelling and screaming that the bus was taking too long as we got into New York City. She was swearing, dropping f-bombs and calling the driver an a-hole, see-you-next-Tuesday (if you catch the meaning) and screaming. She was threatening to jump out the window (another passenger offered her a hand), light the bus on fire, and making a comment THAT THE DRIVER WILL HAVE A DEAD BODY ON HIS HANDS. She continued on in this fashion and screaming during the ride for the last half hour of the trip. What did this guy do. "Settle down, just settle down now." Said thus once over the PA system. That was it. I wanted to f'king say something, but my wife was having none of it as she didn't want TO HAVE NO WAY BACK HOME BECAUSE WE WERE BOOTED FROM GREYHOUND BECAUSE OF THEIR SUPPOSED ZERO TOLERANCE POLICY FOR FIGHTING BETWEEN PASSENGERS. Yet, we had to uncomfortably sit there and listen to this psychotic woman make threats and disturb the peace. Maybe if the bus driver did boot this woman, I would use the service again. I'm all set. I'd rather cough up the money for the Amtrak. read more

The absolute worst company ever! Very confusing and extremely unfair refund policy. I had to cancel my trip due to a family emergency and they would not give me a refund, even though it was over 14 days before the trip. They basically just stole $100 from me as far as I'm concerned. Even the airlines offer refunds these days. They offered me a voucher for my trip that was worth less than HALF of what I paid for the tickets. I will NEVER travel with Greyhound again so these vouchers are useless. read more

Unlike my trip from Philly to NYC, my bus was a little more modern with a notch more leg room. There was a delay in boarding and departure. A technician was audible called to the gate over the loudspeaker. The driver made an announcement that the electrical outlets weren't working. It sounded like a cover story to me. After 25 minutes we received an announcement that only half the outlets are working. Ok, who cares?! Can we go home? It had to have been something else. Our driver also thought he was going to Pittsburgh. I'm not sure if that was a joke or he misspoke but I didn't find that entertaining, unlike the rest of the bus who roared with laughter. It was apparently his first professional drive to Philly, as he later told us. The floor was sticky but we made it. Only 20 minutes behind schedule. You get what you pay for, I suppose. read more

After a pleasant bus experience with Greyhound back in November, I booked a return trip with Greyhound after another stay in New York. This experience was not so pleasant. We arrived a little before 7pm for a 7:30pm departure. The ticket stated that the bus will board at 7:10pm. By 7:15pm, all of the passengers were lined up and ready to go. The only problem was, our bus and driver were nowhere in sight. There was a bus parked, but it was the 6:30pm bus that hadn't left yet (I'm glad that wasn't my bus, and I feel for the people who were passengers on that one). I think the issue was they didn't have a bus driver. As we anxiously awaited to get on the bus to go to DC, the Greyhound worker made some announcements, such as where to line up according to your boarding number, and verified bus tickets. He gave us constant updates: the bus driver is in place but the bus isn't ready, the bus driver is performing safety checks, there's an issue with the bus and they need a mechanic, paging the mechanic, the bus has been fixed but the driver is cleaning the bus, etc. I commend Greyhound for their transparency, but they still need to get their act together. We chose this particular departure time to align with a train departure in DC. With the unexpected delays, we missed the train and had to make other arrangements. I know that delays are the risk you take for cheap public transportation, but I was hoping that Greyhound was slightly more reliable based on previous experiences. read more

Three words. Late, rude and disorganized. Everytime, regardless of how much time elapses, come here it's the same situation. Non existent customer service, late drivers and inaccuracies. It seems they have an issue with drivers showing up on time or at all. Last time, the driver was so late, we were allowed to board a different bus going to the same place. I have hope we will leave relatively on time today since the driver is here. But there is no guarantee. read more

I've been riding their buses for years and have no complaints about them, but the quality of service is terrible. Today I had to go from New York to Boston before 9 a.m. on very important business. I took the earliest bus ticket two days ago, but when I arrived at the station, I found out that the bus was canceled and the message came in less than 2 hours before departure! And that's at 11 pm, when it is simply impossible to find other transportation to get there on time. The attitude to the customer is disgusting! They ruined my business trip and promised to refund my money for the ticket. I never want to use their services again. I have no complaints about the app itself. read more

The significant other paid around $17 per person to travel from NY to PA, about a 2 hr ride with one other stop in NJ. And if you're needing a place to store luggage for the day, you can check your bag in for $10 per bag for the day. The bus station was rather dinky. We saw someone's sleeping spot in this corner of an unused bus entrance, cardboard, blanket, and all. There were also some homeless folks loitering around the station so the wait for the bus wasn't pleasant. People sort of lined up about 15 mins prior to departure. You line up according to the number on your ticket (sort of like zones on airplanes). Seats aren't assigned on the bus so it's a first come first serve type ordeal so buy your ticket early (and arrive at the bus terminal early) so you can get on the bus sooner. The bus was pretty comfortable, though I couldn't figure out how to recline the seat. They have a little reading light that the elderly couple behind us used. They also have charging units. The significant other said he had issues with the outlet as it was loose and wouldn't hold his phone charger. WiFi was also available. The only other thing to mention is how freezing it was; bring a jacket or blanket. Overall, the bus departed and arrived as scheduled. The personnel were okay with their service levels. Some were more engaging (luggage check in) over others (those right outside of the buses). read more

The worst experience I have ever had. I will never take this again. We waited for over an hour to wait for a delayed driver?!?!?! You should train your driver better than this. read more