Im not here to rate the bus but the services itself. I got stranded at s gas station because my bus left and I didnt noticed. Luckily I made it to Denver station by Uber before my next departure. I had lost my bags, everything I owed was gone because thst bus had left but one employee was determined to get it back for me. I can't remember his name but he has orange saftey glasses on. He located my bags and got them back to me and im very grateful for him and the ones that didnt take advantage and steal read more

I got stranded twice using this bus line, the bus left Lamar Colorado going to Denver, Colorado at 330am. It was scheduled to leave at 4:25am! I had to wait 24 hours without shelter. This happened another time in Colorado Springs. read more

Absolutely unacceptable experience with Greyhound. I purchased upgraded round-trip tickets for my daughter and son-in-law to travel from Denver to Oklahoma City (with a transfer in Amarillo). I paid extra so they could sit together--but on the way down, the driver forced them to move to accommodate two plus-size passengers who each required two seats. They were separated for the entire ride despite paying specifically to sit together. Then, the return trip was a complete disaster: the driver was arrested for driving under the influence. Let that sink in--Greyhound entrusted their passengers to someone not fit to drive. Everyone was stranded for over 2 hours waiting for a replacement driver (News story here: https://www.koaa.com/news/covering-colorado/passengers-feared-for-their-lives-bus-driver-charged-with-dui-refusal-in-colorado). Greyhound acknowledged this in a text message and promised a refund for at least this portion of the trip. Upon further inquiry, a few weeks later, their customer service sent a generic, tone-deaf response saying, "The ticket you purchased is non-refundable, and due to ticket restrictions." Services were not provided. They failed to deliver a basic level of professionalism, safety, and accountability. Not honoring a written promise of reimbursement after a DUI incident is not just bad customer service--it's unethical. They included, "We hope this incident won't deter you from using our services again." This statement is delusional. Avoid Greyhound at all costs. Spend a little more and go with a company that respects its passengers and actually follows through on what it says. read more

We bought bus tickets for a family whose car allegedly was stolen in Colorado Springs. Less than an hour later we tried to get a refund, because they said the Police found their car. Not only will Greyhound NOT refund our money, they will only give us a credit, for around 1/3 of the purchase price. Greyhound never provided us a service, was not out any time or money, and we requested a refund within an hour. We wasted over an hour on the phone with representatives, with zero resolution. All of this because we tried to help a stranger in need. Terrible experience. Terrible customer service. Zero accountability. Fly instead. Hitch hike. Ride a moped. Don't support this company. zero stars wasn't an option, so I gave them one. read more

If I could give this company negative stars I WOULD! The literally almost killed me and everyone on our bus. My entire trip home has been a NIGHTMARE Our driver from Last Vegas to Green River, UT? nearly fell asleep and caused us to go off the road driving on the warning rivets of the side of the road. The driver before him caused us to be an HOUR late and got is lost 5x. Drove us into a DEAD END where I HAD TO GET OFF BUS AND LITERALLY HELP GUIDE HIM BACKWARDS SO HE COULD TURN AROUND. Then he took another wrong turn and we ended up going through private mobile home property nearly hitting 2 vehicles. The he went from the far right lane and cut across the left lane AND intersection awhile on a RED LIGHT! YES, HE BLEW A RED LIGHT!! Then we nearly almost flipped the bus on several occasions cause the driver we had from Green River to Denver was speeding doing 10+ over the speed limit DOWN HILL THROUGH THE ROCKIES!! I've never been so thankful to be alive still. And it really doesn't help when we try to assist them...AND THEY TALK CRAP TO US OR ARE RUDE AND EXTREMELY DISRESPECTFUL ALL AROUND! IF AT ALL POSSIBLE.....YES, I DO WANT MY MONEY REFUNDED BECAUSE MY BUS FROM DENVER TO VEGAS WAS OVER 2 HRS LATE!! THEN Coming home again from Vegas, the driver refuses to let us stop and eat or stretch. He was more concerned about "getting to Green River" than our well being and safety. Same with our lady driver from Green River to Denver speeding excessively. Oh, and your Denver staff FUCKIN SUCK AND ARE THE RUDEST WORKERS NEXT TO KANSAS CITY in my honest opinion. I hope changes are made to better serve your customers. Oh, and thanks for not being plus size friendly read more

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Greyhound is corrupt and we will never use them again. On August 2, 2024, we purchased a greyhound ticket for our grandson traveling from Bakersfield, CA to LA. When he arrived in LA, we bought him a ticket for Pensacola. When the driver arrived, he refused his ticked because it was crinkled from being in his pocket all day. The bus driver refused to allow him to board and didn't allow him to get another ticket from the computer. We had to purchase another ticket and pay another fee in order for him to get to FL. We called and after much difficulty got in touch with a rude agent that was of NO help. The 1st ticket should have been honored and having to purchase a 2nd ticket was robbery. So sad that a once great company like Greyhound have become dishonest and unprofessional. We will never allow them to steal from us again! read more

Ms. Monica was % Godsent she went above and beyond for a group of people who had cancelation on their trips. Not only did she inform us of what to do but also made sure to get us in motels and actually double and triple checked to not leave any passengers behind. She made sure to see that we were seated in out our users to our hotel and gave us the information for tomorrow's ride read more

Can I give this negative stars? My mom insists on taking Greyhound and now the station is at the public bus station at Union Station. There is no customer service counter, just a kiosk... a kiosk. There is one maybe two people available to assist. You ask for a bag tag, you get a tiny tag to write on. There is no assistance to make sure you know which gate to go to, everyone crowds around the door and there is not structure. Fend for yourself basically, figure it out and pray you're in the right place. Greyhound is bad as it is but this specific station is God awful. Oh did I mention there aren't any bathrooms in the actual terminal? You have to go up a set of stair and into a train station. Terrible!!! read more

Got on a bus with my daughter (3years old) a few hours later our driver ran the bus off the road into a ditch. Making me miss my connections and extending my trip 2 days with a 3 year old no one has spoke to any of the passengers about what happened it ad if they are pushing it under the rug not offering a refund on our tickets for the inconvenience or even an apology for the inconvenience. Lawyers will be contacted. Wishing could give it negative 5 read more

ISSUES WITH THE CORRUPTNESS OF GREYHOUND BUSING? HERE IS the latest example. July 28, 2021 Dear Mr. Ashbridge, Thank you for contacting our office and we sincerely apologize for the delay in responding to your request. We have received your request for a refund on your ticket. Unfortunately, the ticket you submitted has no refund value. You purchased a reduced fare ticket, which is non-refundable. We are certain your future experiences with Greyhound will demonstrate our commitment to provide quality customer service, and we look forward to serving your travel needs. Sincerely, Kevin Benitez, Customer Care Analyst ----- Hello Kevin. Your response is UNACCEPTABLE. This has already been escalated to my credit card company as you did NOT fulfill your obligation of providing transportation to and from Glenwood Springs, CO. We showed up at the Bus terminal in Denver, CO and were directed back to you for a refund with their sincerest apology as services was not being provided due to safety issues, and road closures. To provide motivation for a swift correcting in your next response public embarrassment of your very disappointing company, policies and lack of respect of my time is being posted immediately following this email. -------- NOTE: I had an 18 minute call with their customer service with no resolution. This is not the fault of the consumer. This is a joke. There is almost $200 of my money being held and my valuable time. FUTURE PATRONS CONSIDERING THIS AS TRANSPORT- BEWARE of lack of accountability, respect and customer satisfaction. read more

greyhound has zero customer service. i was traveling from Nevada to N Carolina a 3 day trip. on first day we were delayed in Colorado due to a fire. driver was pressured to catch up and managed to leave 4 passengers behind in Vail CO. we were forced to hire other transportation to get to Denver, paid for taxi and hotel. and greyhound has the nerve to force me to buy another full price ticket. no credit for first ticket and they did nothing to find my suitcase. read more

Bus was late and no information on its status after four calls. I had to spend 140 on an Uber to get to my destination and I am asking for a refund. Rating may change slightly if I receive one. read more

I will be traveling from Denver to Vail this week and did not realize that there were two separate stations in Denver, the Amtrak station and the Greyhound station. My ticket has me getting on at the Denver Greyhound station at 6:45am and then stopping at the Denver Amtrak station at 7:00am. I called Greyhound three times to see if I could simply get on one stop later at the Denver Amtrak station. This really should have been a very easy fix. The first person I spoke to said it was not possible, which is ridiculous. The second person at the Customer Support Center said that I could call the specific Denver Greyhound station and notify them that I would be getting on one stop later at the Denver Amtrak station so that they could let the driver know. I then called the number that they gave me for the Denver Greyhound station and was directed back to the original call center who told me that getting on later would not be possible. I explained that someone from Greyhound already told me it was possible and asked for them to please put me in touch with someone at the Denver station. For a while, they refused to give me a direct line. Once I insisted, they gave me a number, which turned out to be a fax number. I will do whatever is in my power to never use Greyhound again. They have horrendous customer service!!! read more

On the date of 7/17/2019 I handed the driver my ticket as I was about to get on. The driver kept my ticket and he pulled me up in a phone. I handed my checked bag to the gentleman named Vincent. The driver then refused to let me carry on my carry on that I had on the previous bus that I transferred from. When I told him I just had it as a carry on his attitude changed and told me that I have to check my bag. So I turned around for a second and handed Vincent my carry on. I turned back around and he was processing someone else. He then processed two more people then he asked me for my ticket. I told him I handed it to him and he then stated that since I don't have it he won't let me on. I asked him what he did with my ticket and he quickly flipped through paperwork and a couple of tickets without really looking at them. Even though he just had my ticket and my name pulled up on his phone he refused to let me on without me handing him the ticket that I already handed to him. I said this is bull shit and he lost his mind and called security. I talked with security and informed them what was going on and I had two baggage carriers as witnesses. By the time I got my bags from the bus and came inside to complain he took off. read more

Thank you Denver bronco Colorado will snow wet weekend Super Bowls worried sleep arriving trailways to Denver last

I'm only rating this place based on there storage ability. We flew into Denver on our way to Breckinridge. We arrived earlier than the rest of our party so we had about 5hrs to kill so we went to the downtown Denver area. Not wanting to drag our luggage all over town, we needed a place to store our luggage for several hours. The only place we found that would do this for us was the Greyhound. They have two options: small lockers that you can rent (and they are small), or leaving your luggage at the ticket counter. We opted for the latter because our luggage wouldn't fit into the small lockers. I think they charged $5 or $10 (I can't remember) to do so. Now we were free to explore downtown Denver! The problem we ran into was that they didn't tell us they closed from 1:45 to 4:30!!! We got there at 2:30 only to realize that we couldn't get our luggage for another 2hours!!! So, we had to rearrange our plans, we was not cool. read more

Greyhound Bus Lines - Buses Near Me - Denver, Colorado

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When I booked tickets via Amtrak to travel from Vail to Omaha, I thought I was getting a great deal. We'd never ridden the train before, and I thought it would be a nice alternative to flying out of Denver for our trip home at the end of a nice vacation. Unfortunately the Vail to Denver portion of the trip has effectively ruined my experience, and who's to blame? Greyhound. Through a bit of luck that unfortunately involved a knee injury, we arrived at the metro transit station in Vail 3.5 hours before our bus was set to depart to Denver. Imagine my surprise when we were told that there wouldn't be any available seats for us on the bus, even though we had reserved tickets in hand. The bus apparently already had 48 people as it arrived in Grand Junction, CO and would will up to it's max of 55 before reaching Vail. Apparently this happens all the time. So instead of being able to use our reserved bus tickets that cost $54.90... We first had to book ourselves last minute on a CME shuttle from Vail to Denver for $136.00. But since CME only goes to the Denver Airport, we then had to then book Big Sky Shuttle to the Amtrak Station for another $40. Luckily we were able to catch the train, but with a total expense of $230.90. Thanks for nothing Greyhound. No wonder nobody takes the bus. read more

A lot of the reviews below sound like they come from people who haven't spent much time in Greyhound stations before. They're always kind of grimy and yes, there's often people who are down on their luck or struggling with substance abuse, but that's par for the course. I was actually surprised at how well-lit, well stocked, and relatively clean the bus station was, especially since I was there well into the night. As for the bus service itself, I took a midnight bus to Salt Lake from Denver and the bus was about 30 minutes late, but that's the bus life. When I was living on the East Coast I got used to waiting up to 45 min for a bus so it could have been much worse. read more

I would rate them less if i could. Just arrived to denver by the greyhound bus line and they lost my few checked bags and charged me way more than was realistic to ship items. Overall a terrable expearience. Their baggage handler told me to put my carry on underneith the bus where my laptop was then broken. Now waiting on claims but they wont even reimburse me full price. Never bring a bike on this bus line. They also are great at damaging and loosing those. read more

I would give 0 stars if I could. I'll never recommend a Greyhound to ANYONE. 3 hours before my trip they completely cancelled it. Called and asked for a refund and they stated I could not get a refund for my ticket isn't refundable....so.....Greyhound makes me buy a ticket, cancels my trip and then refuses to refund me?! Sounds like a scam to me! read more

The homeless population tend to migrate in front of the building where the smoking area is. There were posted signs on the restrooms that you needed to take your ticket to the counter to get the unlock code. That was a joke, everyone has access to that number...including the homeless population that congregates outside. That being said, there were feces everywhere, blood and used needles on the ground and some stalls didn't have toilet paper. The "charging station" has over 2 dozen outlets...that don't hold your charger in. Use the wall outlets below or the ones on the side near the tv in the hallway. read more

Had reservations for the bus from Frisco co to Denver on Monday Jan. 10. GREYHOUND CANCELED THE BUS BUT DIDNT NOTIFY US. NO ONE at Greyhound had any information. Terrible service. Pay the extra fee and take one of the shuttles. read more

Yes, it's a Greyhound stop, so it's going to be a tad dirty. The vending machines worked. The outlets charged our electronic devices. I've seen other reviews that complained about how sketchy the area is. It's across from the Ritz. Nobody hassled me (Then again I'm 6 ft, 200 pounds). read more

Metal chairs in a waiting room, really? Also, the 20 plugs in at the so called "charging station" don't work at all. None of them. I even checked every other visible outlet (near pay phones, near the ATM that is ripped apart) none of them work. There are pigeons inside the building and have to ask security for access to the restroom. The intercom system is abysmal at best. Either that or the employee doesn't know how to operate it. Now, I'm told my boss is 1-2 hours late. I'm over this trip already!! read more

What a uncaring company for the concerns and well being of its customers. After they stranded our bus at a gas station in the middle of the night, one bus driver saying your next driver will be here in 15 minutes the he left. 5 hours later we finally had a new driver and when I reached Denver they informed me that my next bus would be the following day at 12 noon stranding most of my bus an entire day. And they could care less. State to state these employees DO NOT care about your predicament that they have caused. Really one of the worst companies I have ever been unfortunate to use. Do yourself a favor and try hard not to ride greyhound. If you have to be prepared for any scenario. Good luck! read more

Short version: Smelly in summer, and not reliable. Long version: Took the first leg of our 16hr trip. When hopping on the second leg (same ticket though, just a transfer), they would not honor tickets we bought 6 month in advance - their lines/bus numbers change every 3 months. Apparently the first driver shouldn't have even let us on. Stranded, we had to spend $70 just to return home on a shuttle. In addition, they would not refund us the bus ticket or compensate us for a ride home. BUT, they will reissue it for another date, without the reissue fee, which is so incredibly generous of Greyhound. Feeling punished for being organized. Almost slashed all 6 tires. read more

my boyfriend had a ticket from frisco to grand junction and was waiting at the bus stop right as the bus was supposed to be coming in. the bus came and went, DIDNT EVEN STOP AT THE BUS STOP, and left. absolutely unacceptable and this is the result of a lazy bus driver. i wish i could give negative stars. read more

I've always loved taking Greyhound, 30 plus trips from 1988 to 2014, and planning another trip to Denver first week of November 2019. There is never a dull trip when I take it. read more

We picked up my husband's cousin here... and in the 10min it took for him to figure out how to get out of the place he got offered drugs twice. Little sketch at night I would say. In the day time it looks at least not as scary but I sure won't be putting myself on one of their buses. read more

Greyhound Bus Lines - Buses Near Me - Denver, Colorado

Been coming to this greyhound for years. It's a major stop in the line from east to west coast. The winter months in colorado can be brutal regardless of which direction your going. They close the station at midnight and reopen at around 5 or 6 am. No ticket your on the street for the night. I have seen this station deteriorate over the years and it seems to get worse every year. But this time it looks like some construction is being done on it. read more

Greyhound Bus Lines - The counter - Buses Near Me - Denver, Colorado

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Denver actually deserves a four star rating. I've been through the Greyhound station in Denver 6-7 times in the last couple of years. Denver is a very easy terminal to get through, despite the amount of people at some times catching multiple busses outbound. Denver isn't the cleanest around just because of the customers dropping trash, and the amount of foot traffic. There is a little snack shop inside as you enter on the right, left as you exit. The Denver bus terminal also has some of the kindest and chilled out employees working, and they all do their jobs right. If you need to smoke a cigarette or gotta get that hit from your green before boarding, head out the main entrance and turn right, go to the corner turn right and you can sit on the west wall and smoke for a bit read more

So I have to let off some steam my fiance had to ride the grey hound bus back to Oregon to take care of some business in the process he was 24 hours in delay going up there and then on the way back he is again delayed he was supposed to be back in Arkansas Thursday but now they are telling him it can be another 2 days to get home first they tell him one thing and its a bold faced lie right to his face so curently he is stuck in Denver colorodo and they expect him to just sit there and do nothing cant call corporate cause it's a weekend. But we did that at the end of the first trip and all they did was give him a $100 credit off of a $226 bus ticket it's a trip of and ridiculous please share this post I'd like it to get back to the greyhound bus stations Facebook page read more

I took a Grey hound trip recently. I has to change buses in Denver Colorado. I paid $9 cash to have my bags checked . My bag was behind a counter in witch only grey hound employees had access. My bag has been missing for 4 days no one seems to know were it is. It is my believe that a Grey hound employee stole my bag. So now I have had to wear the same cloths for 4 days while in school. I have lost work cloths , boots sleeping bag , hygiene products , prescription glasses , and other important items to my education. No one at greyhound wants to help resolve the issue. I have flown many times and never had this level of problems nor treated so poorly. The cost of this it a good deal of money , embarrassment and making thing difficult at school. read more

I'm going to make this review short & sweet. If you possess even an ounce of self respect or appreciation, you'll steer clear of Greyhound altogether. I had to pay them extra to lose/ misplace one of my bags. Lost luggage, sure, it happens all the time. What doesn't happen is not being able to contact anyone (&I mean anyone) about how to retrieve it. I'm being nice when I say that this outfit sucks! Every review here that tells of how no one ever answers the phone is dead on! Well it appears that I must give one star to be able to post but they don't even rate that! You've been warned. read more

Wow, greyhound bus lines' refund policy is absolutely terrible, and there customer service was not helpful or understanding at all. I am extremely unhappy. read more

Passed through here, stayed awhile before switching buses to Salt Lake City. Kinda glad I wasn't going to Las Vegas and points West since that bus was way overbooked and they had to get another. If you're on a busy route, stay in line to make sure you get a seat. Lots of diversity here - just go with the flow and remember we are all part of central casting... read more

Greyhound Bus Lines - Line to Las Vegas and further West - Buses Near Me - Denver, Colorado

Horrible service! I would give NO star if I could! My brother had a midnight departure and we arrived there at 11:35pm and was told ticketing was closed. Why have a departure at 12am when ticket booth is closed at 11:30pm!! So, he couldn't get on the bus. Then I was later told by their customer service rep on the phone that "will call" tickets are only printed once at the station, and if you lose it, you're basically screwed. So, hold onto it with your dear life. What's the point of having an ID and confirmation number!?! Then she went onto say Greyhound is not responsible for lost or stolen tickets, but if you lose it, its up to the station or driver's decision to let you on the bus or not. What kind of shitty policy is that?? Sounds like discrimination to me... The station/ driver can pick and chose? Only my brother whose afraid to fly would chose Greyhound. I would never chose to pay for Greyhound! read more

Dirty terminal....I mean really dirty... And staff are rude. Bus layover of 6 hours ...really.... It wouldn't have been so bad if they get one person to clean the place read more

Hello, I'm the mom of 2 college students in Washington. My sons were supposed to home this Thanksgiving from their 1st quarter of college. Due to the lack of customer service, communication and staff my sons' tickets were messed up. We bought the tickets 3 months prior to Thanksgiving to ensure they had transportation home. The mountain passes can be unpredictable and we didn't want to risk them driving. When they went to pull up their e-ticket it wouldn't pull up. Per the instructions, we called customer service. We talked to 3 different representatives and could not understand any of them well. Finally, it was determined that the ticket had a "change" and this is why it wouldn't pull up. Since we had not requested a change nor been informed of one... I questioned what had happened. Turns out their original return trip did not exist anymore and that bus was now rerouted through another state, getting them back to school at 2am in the morning the next day (so a 6 hour drive became a 17 hour drive). Given the lack of safety at the station in Spokane... this wasn't an option. 3 months... no email, call or text to let us know there was an issue with the return ticket. I was instructed to call the Spokane station directly by one agent, which made no sense, but I called. No answer and never got a call back. But I thought "we will figure out the return later", let's just get them on the bus in Spokane. While my boys waited for an 11:10am bus... a fight broke out in the station where a security guard had to break up. This security officer then proceeded to smoke INSIDE THE STATION (which is illegal in WA). The bus was late, so the agent there told the passengers a bus was coming from Spokane Valley (maybe 20 minutes away) and there would be a 45 minute delay. An hour an a half later... still no bus. AND no agents. That's right, they don't staff the counter from 12 - 3pm. So the agents LIED about the delay and then left. How do we know this? My boys looked it up and the bus was now scheduled at 4:45pm. NO notification from anyone of the change. So now my boys are stranded in Spokane in a creepy bus station and no return bus. Quite frankly I didn't even trust that their bus was going to show up nor did I feel safe putting them on the bus at that time of day and driving over the mountain pass so late at night. As a result, we made the difficult decision to not have them come. I had to pay for an Uber to get them back to their dorms, where they had no food or meal options due to the holiday. Had to spend $100+ to get them something to eat for the weekend and manage their (and my) emotions over the disappointment of not making it home. This level of incompetence, lack of concern for safety and customer service that is no help is completely unacceptable. Thank you Greyhound for ruining our holiday. I cannot recommend their service to anyone for their own safety and lack of reliability. read more

I only ride Greyhound when I'm connecting to Amtrak and have found that what works for me is to expect the worst (like they cancelled the ride to Raton for no good reason) and be pleased when a decent driver and bus show up (like the cheerful guy who stopped at Loves's to let us get some supper before the ride home.) Uneven is the best descriptive word I can come up with for this company. read more