For my 66 years, the worst travel experience ever. Bought a round trip ticket to Hollywood Florida from Daytona Beach Florida. The trip down was okay except when the driver was distracted and if not for the whole front of the bus he would have rolled into a car. The return trip was the nightmare. Had booked a 5am back to Daytona Beach and wasn't familiar with their " open email procedure and the driver wouldn't help and denied me passage. ( embarking from Daytona 3a friend had opened the email). Having severe medical problems and having used the last of my medicine AND MY TAXI HAD LEFT AND WITH VERY LITTLE MONEY!!! I was forced to make my way through delusional meth addicts 1/2 mile to a store. (Did I mention the Fort Lauderdale bus stop is not marked??? It's a bench in the middle of a construction lot, little lighting, isolated and ideal place for thieves and hooligans). Finally got help to get another ticket from a friend and 2 days later got a return trip to Daytona Beach. By this time I was in incredible pain without my medication and the same surly driver snapped at us passengers. When the time came to transfer a few of us made our way to ask the obnoxious driver if we had to transfer. Mind you walking 20 feet was not pleasant. He replied " did I tell you you had to transfer when you board???".We returned to our seats. He could tell from my crippled walk I was in great pain and couldn't care less. Please, don't let your friends or loved ones use this debacle of transportation!!!!! read more

It's ok they really need to fix the restroom. We should not have to go next door gas station for restroom. This place needs a big upgrade smh read more

Greyhound Bus Lines - Restroom needs to be fix! - Transportation Near Me - Daytona Beach, Florida

Bought ticket on 9/2/22 St Petersburg to Ft Myers Round trip for 39.98 discount price due to advance purchase. Wasn't notified until 2 hours prior to my departure from St Petersburg that the Ft Myers station was closed due to Hurricane Ian and that my ticket had been cancelled, This station also serves as hub for Lee Tran Contacted Lee Tran and found the station was open and in perfect working order. I had to buy a new ticket for $99.98 to Naples FL station which is an hour south of my destination. Asked if I could go to Pt Charlotte as it be closer to my destination and for my ride to come pick me up. I was advised that the Pt Charlotte station was also closed. Upon boarding the driver told me they would stopping at Pt Charlotte then going on to Naples. I went ahead and exited the bus in Pt Charlotte in a location that had received excessive Hurricane Damage and should have been closed. After my friend picked me up in Pt Charlotte we drove by the Ft Myers Bus Station (Rosa Parks Bus Depot) and found it in excellent condition with no damage and busses coming and going. I contacted Greyhound to see about an adjustment to my pricing as I had bought my previous ticket well in advance as I had a concert in Ft Lauderdale that I already had tickets for, and a hotel that was booked and paid for that I was going to with my friend from Ft Myers. For my return trip I contacted Greyhound & asked them to switch my Naples pickup to Pt Charlotte as it was closer. They advised me again that it was closed. I boarded in Naples and found once again they stopped in Pt Charlotte. This would have made my ticket cheaper and less of a drive and gas for my friend. I did get a refund of $39.98 however I think they should honor my original agreement. Due to their errors. They still owe me 20.02 however I feel as a should get a full refund due to stress, customer service, bus conditions, and a fight that happened at the Sarasota station. Horrible service read more

Most unprofessional untimely company ever...16.5 hour DELAYS A 31hr trip turning into 3 days. Ridiculous. read more

My bus ride was for 7:20 am to Orlando, I show up at 7:00am door to the office is lock the employe gets out of is card unlock the door, he checked my ticket invite me to leave and wait outside he then go back in is car locking the door of the station. He did that for all of the other travelers. Bus show up at 8:00am with only 2 seats available..there is 6 person with there ticket waiting to get in. He let the first 2 in and said sorry to the others. At that time the clerk was no longer in is car, He was working hard and had an all-new attitude,(of course he was, there was another employe now with him) he was now polite, quick, and helpful. When the full bus left. He then said I will get you all folks (who did not get in the bus) a free taxi ride to Orlando. He got in is car and said I will be right back. 9:00am We left the terminal ... He never came back... I wil never use greyhound again and will till everyone not too. read more

BE CAREFUL, this location does not honor will call tickets. On December 12, I bought a will call ticket online for a trip from Daytona to Ft Pierce. The system sent an email with a confirmation number and I thought everything was good. But when I showed up Sunday, the agent behind the desk told me there was no ticket at the station. I showed her the email on my phone from Greyhound with the confirmation number. She told me the system said the ticket had been printed out. I told her I had not printed the ticket - that I was just planning to travel on the will call ticket. The agent said she would get in touch with the owner and see what could be done. I went to lunch and she said she would call me. An hour and a half later, I came back to the station (no phone call while I was gone). She put me on the phone with someone claiming to be the station owner, who instead of asking what was wrong, immediately started in about policy - how if the ticket was printed they could not reissue. I explained I just wanted to travel and again, that I never printed the ticket. She interrupted me with the "policy" lecture again, and when she was done I said "What about a refund?" She then told me that I could call the main 800 number for Greyhound and that they might review the case and give me a refund. At that point I got mad. I told the "owner" that she could make it right, or I could contact Amex and let them know that the station was not honoring my will call ticket and let them handle it. She invited me to be her guest. In frustration, I tossed the station's cordless phone, underhanded, about 18 inches onto the desk. The agent immediately went nuts and the first words out of her mouth were, and I quote verbatim, "GET THE *FUCK* OUT OF MY STATION." So I left, but not before the agent screamed a few more choice words and something to the effect that "IT'S NOT OUR FAULT". Before I had been in the car 30 seconds, I got a call from the owner, who let me know that the police had my number and were tracking my phone and would be to the station right away, and that I should leave the station immediately. I assured her I was leaving, and wished her a nice day. If you *must* travel Greyhound, don't use the Daytona station. If you have no other choice, don't use will call tickets, these people are not keen on the whole customer service thing, and if they can't figure out how to do it right, it will be your problem. read more

let tell you i have not used greyhound since 1967 and i will never use them again or recommend them they should close up shop i had a ticket to go from daytona to al with 3 connections with plenty if time first of when i booked it thru site and then i out their app on my phone and then the trouble started i could not get my reservation on it to track so i woke up at 3am to confirm my ticket and then got their at 4:30am other people were there one lady had 5 connections so at 5am i check the app for my bus coming in to station nothing there so i waited till 5:25am to call customer service and they couldnt find my bus finally after about waiting for 10 minutes rep came back said bus will arrive at 8:59am so you will miss your bus in jacksonville which is about an hour to get there but it will leave at 8am so rep said you have to wsit till tomorrow to get their only one bus that goes to al per day needless to say i was calm but now had to find other ways to get there so i felt bad for others too because they couldn't make any other arrangements so i called customer to get a refund because things happen then the fun begain customer service said no refunds because i had a special priced ticket but i could contact their customer service by email and explain your situation and they can make that so i did and after i put in they would get back to me by 96 hours i explained my problem calmly and said i am 73 and after having 5 back surgeries and shoulder replacement and bad knee i would appreciate it and they got back to me in before the 96hrs and they said they could only give a voucher to use in a year so i replied to email saying o would not be able to use and explained again and asked for it to be reviewed by a higher authority and then came back and said what kind if customer satisfaction is that they cannot give a $109.99 refund that is unbelievable i also soent $60 in ubers and didnt ask for my inconvenience and i know things can happen but i guess greyhound needs my $109.99 to stay in business rather they give customer satisfaction because they didnt perform so good luck greyhound in future because my $ was more important than understanding a customers dilemma if i was your i would have tsken if customer in this unusual situation for customer unless this happens all the time vinnyb read more