I flew into the Orlando airport, but needed to go to Daytona and use this shovel service. As a single traveler, it was more cost-effective than calling an Uber or a taxi. The pick up was prompt and seamless. Booking online was easy enough. The car was clean. I would use the service again. read more

Bad business practices. Was to originally leave on Sunday 03/30 from Orlando, and then things changed, and we needed to get home sooner than expected. A medical emergency made us change our plans, and we are leaving from Miami now ( Miami to Milwaukee). Gave plenty of notice 6 days and was told that our ticket was non refundable. What kind of company bills a credit card before you take a trip and keeps your money+ tip. Beware evidently this one does. They said they would hold a credit for up to one year. Unfortunately, at our age (seniors) there are no future plans to return to Florida. read more

Groome Transportation - Airport Shuttles Near Me - Daytona Beach, Florida

Three excellent trips on the Groome airport shuttle that I am very happy with. Round trip today was perfect, the new van was at section B and on time at airport location. $35 Orlando/Daytona is a reasonable price. Website is clunky. And you can't pull up a daily schedule. Should just have a PDF. On today's trip of Sept 14 my van driver Tasha was amazing. Calmly confident and professional she put me at ease on this step of my navigating airport travel. And her driving is the smoothest I have ever experienced. read more

My experience with Groome Transportation was not good. My flight into Orlando was delayed. I went straight to luggage and then to the Groome Transportation pick up location. My trip to Daytona did not show up or call me. I stayed on the line to Groome for over a hour, no one would answer my call. Only connected with a recording over and over. Finally a driver showed up for The Villages. I asked the driver about the Daytona Van. He said one would be there in five minutes. I waited over an hour. Then I tried to rent a car, none available without reservation. Taxi or Uber was $200 one way. So I called a friend to come to Orlando from Daytona. My trip home took 24 hours. I am a senior and never did I get a call from Groome. Never again! read more

Very disappointed. I paid extra for pick up and drop off. I was told that my pick up would be 4:30 am. Driver arrived at 5:10 am. Then drove all the way back to their office to pick up others. On my return flight, driver was late again by 40 minutes. Several people were dropped off at their home, but once again the shuttle went back to the office. The shuttle literally drove within a mile from my house but yet went all the way back to office. Put me in another shuttle. Did not get home till close to 2 am. Will never use them again. read more

My husband paid several months in advance for pickup from the airport, for the driver to not show up at all. Of course, since this is a drive service, we waited patiently for 15 minutes and after no calls or emails. So finally we called to see where the driver was, and the dispatcher told us the driver waited for us but we were not there. We had been waiting in the correct place for over an hour already. So, since it had only been 15 minutes my husband ask to speak to the driver. After being placed on hold for another 10 minutes we were told the driver was already at the Orlando airport. Meaning the driver managed to go from Sanford to Orlando in 25 minutes which is in possible --and if the driver had shown up and actually waited like the dispatcher had claimed that would have actually been a 10-15 minute drive from Sanford to Orlando. They did say they would send another driver and that second driver would be there an hour later than the original pick up time. So we proceeded to wait and again no driver at the time the dispatcher stated. Since the dispatcher had clearly already lied to us two times, I video taped the fact that the driver actually wasn't there and called again. This time the dispatcher stated the driver is in the way and will be there in 5 minutes. And of course because of the first two lies I asked if they can guarantee that and if they are looking at the gps right now. And again she stated 5 minutes. After waiting an additional 20 minutes the driver did show up and explained the truth that they had not actually come there was a technical error and they forgot to add us to the schedule. Frankly, if the dispatcher had said that and not lied to us a total of three times now, we would not be so livid. Originally, I was going to complain to the corporate office but when trying to look for the complaint center Google stated this happens all the time and they still refuse the people they leave refunds and will only credit you. Why would I ever ride here again? Save your money and time and look elsewhere. read more

Groome Transportation - Airport Shuttles Near Me - Daytona Beach, Florida

Beware!!!!! If your flight is late it is virtually impossible to speak to a human being. I called from the minute I touched down for almost an hour. At least 20 times. See pic. Further I tried to update my reservation on line and the website is glitchy. No way of knowing if my change was accepted. The driver had no record. Luckily there was room. Thus was my first time using Groome and will likely be the last unless they improve customer service. Their message says 24/7 customer support- but I've no proof of that. My issues are all back office. The drivers were safe and professional. read more

Groome Transportation - 20 calls with no answer - Airport Shuttles Near Me - Daytona Beach, Florida

Groome Transportation was a complete nightmare. I booked a ride from MCO to DeLand and ended up going to their other pickup location. I called dispatch to ask if it was okay to switch pickup location, and the dispatcher said yes. I even got a confirmation text saying I would be picked up at that new location. I waited over an hour and a half and asked multiple Groome drivers as they pulled up if they were going to my destination. None of them were. I kept calling dispatch, told them exactly where I was, and they repeatedly said the driver was on the way. Then I got a text saying the driver was there. I texted back saying, "I'm here, and I don't see you" and I never got a response. The driver still never showed up. When I called the same number again, this time someone from Daytona picked up. She told me the dispatcher was working by herself on a busy Sunday, which is completely unacceptable for an airport like MCO. I want to be clear, I do not blame the dispatcher if that is true because that is way too much work for one person. That is on the company. I explained everything that happened, and I was still blamed and told it was my fault because I switched locations, even though they admitted I called multiple times and was told it was fine. Then I was told I cannot get a refund until Monday when I can call and speak to a manager. This was such a waste of a day. Terrible communication, no accountability, and I will update if I actually get my refund. read more

Used transportation from Orlando to Daytona. I was on time(15 minutes early as requested by Groome) and ready to go. Shuttle was 5-10 late for pick up, not a big problem. Issue was that after taking 10-15 minutes to load everyone up (only like 5 of us, so still took longer than needed), we left the terminal to then make a 5-10 min backtrack to pick up someone else and the same exact spot. Ended up getting to Daytona 20-30 minutes later than we should have. I'll likely take an uber next time. read more

Wonderful, reliable service!! Highly recommended. The drivers are professional and very polite!

They left me in the rain and dark stranded at Lake Sumter depot because I missed my bus in Orlando because our plane couldn't get up to the gate because there was a plane that hadn't left yet. I was rushed in a wheelchair to pick up my luggage and get to the bus, only to see it drive away! So my home connection was lost, but I was told someone would meet me at the depot! NO ONE CAME! read more

I recently visited Daytona and had to fly into MCO instead of DAB. Rather than asking someone to pick me up, I used Groome Transportation, and it couldn't have gone more smoothly. The pickup instructions were very clear and my driver arrived on time. The ride to Daytona was comfortable and pleasant. Would use this service again. read more

Undependable on the Daytona Beach route. St best, delayed pickup. At worst, no pick up forcing waits up to close to hours for the next shuttle. Also, No refunds on nacelles pre booked trips. Book as late as possible to avoid having to get a credit instead of a refund. read more

Groome Transportation - A missing Groome Bus at Tetminal B. Where or where are you?? - Airport Shuttles Near Me - Daytona Beach, Florida

Absolute worst and after reading the past reviews, I can understand why I've used this transportation other times without a glitch this time, I waited three hours after a 10 hour flight from South America. Called dispatch in Daytona and she didn't even know the correct pick up time. Finally, they showed up & Driver was OK at first, but way too many stops, between waiting for the shuttle and getting to my destination it was like five hours that's not exactly a business model with any sustainability. After all that when I finally get to my destination, the driver had dropped my bags in a "puddle" at the stop before circle K in Debary, and nonchalantly dismissed it as gravity and shit happens. Didn't even tell me, I was like why are my bags all wet?! Unapologetic about it and rude, absolutely unacceptable unprofessional behavior by driver Felisa. There's gotta be a better way to get from Orlando to Daytona, I don't like asking friends and family either but it looks like I've got no other choice now. Groome ain't what it used to be. read more

Just a heads up. If you book with a credit card and your plans change.... They will not refund your money. They give you a credit to use within a year. i will use it, but they will lose my 10-12 trips a year business because of this. This was not a last minute change. read more

I've used this company on a number of occasions and have ran in to multiple issues. The last time I use them on 10/24 in Daytona Beach to go to Sanford airport, I was deporting the shuttle at Sanford and a 95 year old woman sitting in the back wanted to take my seat in the front where it was more comfortable. I asked the driver if she was going to help her move to the front. She replied, no she'll be all right. She was not all right! She could barely move much less get around the seats in front of her. So I helped her myself before I got off to ensure she wouldn't hurt herself. As I want to get my luggage off the shuttle, I was distracted by then and forgot my backpack, which held all of my medications (diabetes, high blood pressure, high cholesterol, nerve pain for neck and back, and others that were equally important. And also the dressing for my leg I had recently been in a car accident for and was badly injured and needed the dressing changed at least daily or more.) as I walked into the airport I realized just as she was pulling away I did not have it. Mind you, I am elder myself almost 70. I immediately called to ask them to have her bring it back. She could not have been any more than two blocks away. They would not do it, they absolutely refused. So I want to customer service at the airport, and the young man there called groom and Daytona and I asked to speak to one of the customers who were to be on the next shuttle to Sanford airport. He asked them to drop the bag off when they came, as groom would not do it it is against their policy to walk into the airport. Even though they had no problem with a policy that allowed a 95-year-old woman to try to get herself all the way from the back of the shuttle to the front, because the driver was too lazy and didn't care enough to help her! So the customer brought it to the airport and dropped it off inside the door at customer service. Then the young man sent it to my daughter's house in Texas via FedEx, as I had to leave on my flight before groom could get there. They could have cared less whether I was without the bag with all my medicine in it or not. It was not their concern at all! It ended up costing me $125 to have it sent FedEx to my daughters house, and it took the whole week getting there. So I was without the medicine for all but one day that I was there. This company does not care about anybody! But yeah boy! They have their mitts out for their monies and their tips! They won't ever see another dime from me! I don't deal with people who have no humanity in them whatsoever! I'd rather walk or pay an Uber $250 than to use them ever again! On a separate occasion around a year before this incident. I had a reservation to use them for the same trip, from Daytona to Sanford Florida. The day before I was to take the shuttle to the airport they called me from Georgia where apparently one of their offices are to cancel the trip. I was flabbergasted! I could not believe that was all the notice they were giving me! They said it was because of the pandemic lolol. The pandemic was all over with! It had happened two years before that! The likes of this place I have never seen! Pathetic! No better word to describe it! My guess was because they had no drivers because they don't pay a decent enough wage for anybody to want to work there! And the reason why they treat the customer so crappy! read more

I came across Groome when looking for a shuttle service from Orlando airtport (MCO) to Daytona. It was a much better deal than Uber or Lyft. Basically it was a shuttle bus that also ran from a couple of other points including Sanford Airport. Since my arriving flight was delayed by weather, they automatically rescheduled to pick me up at the airport when the flight was delayed. I'm glad they did because sometimes the hold times to call them was upward of 15 minutes. The shuttle buses were pretty clean, and the ride was smooth. The drivers to and fro were courteous, and the driver heading to my hotel pointed out a few spots to check out along the Daytona Beach strip. Other than the long hold times, the only complaint is I would have preferred music on the ride. It might have been more relaxing instead of a passenger who got overly political and trying to engage everyone in conversation when I was trying to nap and relax after a delayed flight. read more

We were told to get to the Transport 15 minutes early. We did. An hour and a half later they finally showed. That's after five phone calls to them, each time we were told something different. When the driver finally picked us up, she said she doesn't even begin work until 5 PM, so us getting there at 3:45 PM was ridiculous. There was no communication. They told us they couldn't even contact the driver. The man we spoke with seemed to lie to us every single time we called. read more

Where do I start. Call an Uber. Drivers miss stops leaving passengers waiting for the next pick-up, even if you arrive 10 minutes early.

I only have experience with this company on the customer service end as we ended up not using them. We ended up switching from the Holiday Inn (very disappointed in that hotel) to the Hilton. When we tried to switch our pickup to the Hilton, the person on the phone said the system won't allow it, and his solution was to get a ride to their Daytona office, and they'll gladly bring us to the airport. Let that sink in. We had to get a ride with all 5 of us, 2 elderly people, and a child with 7 suitcases and a stroller, meaning we'd have to load up, unload, and load up again just to get to the airport. I found an alternative, and wanted to cancel the reservation. The next person I spoke to the day before we left, Bob, was new, but tried to work with us. He understood the predicament, and told us he'd reach out to his manager to make an exception in our case for a full refund. However, the manager never called me back. I called back, and got another lady, whose name I didn't get. She said under no circumstances will I be granted a refund. I asked if she can at least change my location to the Hilton, and she said she can't because the system won't allow her, and it's now less than 24 hours before pickup. This was utterly ridiculous because the email says reservations need to be modified before 11:59 the day before pickup, which I was still within, and I began this conversation long before her time frame. I asked to speak with a manager, and she said there are no managers on call over the weekend, which completely contradicted what Bob said earlier. I got a text with my pickup time at the Holiday Inn, which I responded to cancel. What a joke! I was going to pay $270 to get picked up at a location we were no longer at? And then they would just keep the money because the credit is only good for a year which I don't foresee us traveling to any location that Groome services. Today, I spoke to Roy, the main dispatcher. He was very understanding of the situation, and promised to speak with his manager. I didn't hear back, but when I called back, Roy looked over the case, and said our refund was granted. It was quite a headache, but once I got in touch with Roy, I received excellent customer service. One of the issues with the company is the Daytona office is short-staffed so many calls get rerouted to the villages in Central Florida, where they don't have any authority. You have to keep calling back if you're on hold for more than 30 seconds to make sure you get someone in the Daytona office. If you get through, ask for Roy. He knows what he's doing, and he's willing to work with you. He was great! I rate the company 2 out of 5 for all the headaches. Roy is 5 out of 5. read more

Definitely don't recommend especially when you realize how bad it is but they don't offer refunds. You are better off getting an uber or a Lyft and actually getting to your destination than paying these guys to leave you stranded. read more

I scheduled a pick up for my son and he showed up for a set pick up time. There was a woman at the counter who didn't engage with any of the passengers as he waited in the lobby for the driver to arrive. After waiting 20 minutes past the scheduled pick up time my son asked the women when the driver would be there. She said soon. My son expressed concern about getting to the airport to catch his flight and she told him to call an Uber! She was extremely rude and unprofessional. The driver finally arrived 35 minutes past the scheduled pick up time. I reached out to Groome and they apologized and said I'd get a refund. That was a week ago. I have not heard anything or received any sort of refund. I will never use this service or recommend this service again. read more

I've been using Groome transportation for years and multiple times a year. I live in NY but I am from Daytona Beach Shores and visit my parents frequently but my dad is too old to be driving me and my my mom had a stroke. I hate asking for friends for rides but after last night that will change. Last night, in the middle of the night with no traffic, it took them almost 3.5 hours to get me to my stop. It took longer than my flight from NY to Orlando to drive me from Orlando to Port Orange. Everyone on the shuttle, including the driver, were upset by the amount of stops we had to do. I was originally scheduled to be picked up at 11:55 PM. the driver called me at 11:06 PM to see if myself and another passenger were already there. We got on two min later from Terminal C. We stop at Terminal A & B. It is now around midnight so about an hour just picking up from the terminals At MCO. We then stop at Sanford Airport. Then DeLand. Then for some reason we stop in Palm Coast. We are still not even in Daytona. It is now 1:30 AM and I am in Palm Coast. If we had to go to Palm Coast that should have happened after going to the main office in Daytona and to Port Orange or it should have occurred on a different shuttle. Once in Palm Coast, everyone on the shuttle is openly upset. The driver, who is also exhausted, apologizes to everyone despite the fact be didn't create this baffling schedule. By the time we get to the main office it is now around 2:00 AM. So everyone has been stuck on this shuttle stuck in a seated position for three hours and no access to a bathroom. The shuttle driver has been driving with no break for obviously even longer than that. I finally get to my station in Port Orange at 2:30 AM. I was the first stop for pick up and the last stop for drop off. The driver apologized to me and told I told him it wasn't his fault, as it was not his fault but it is the fault of whoever made this schedule. Now I know there are sometimes other stops besides my own but that was too many and all of them are out of the way. It was quite frankly inhumane to have us all sitting there for 3 hours like that and this was the middle of the night with no traffic. It was unaccetable to drag us along to all these pit stops. How long would it had taken during rush hour Orlando traffic? If this is the new expectation of how long it will take me get home after already flying right before then I will just pay my friends to pick me up. read more

I've used Groome for at least a decade, off and on. My last trip was a nightmare. The ppl in the Office were atrocious. The older woman with short gray hair ignored me when I walked in, then she got up and went out back. The bearded guy told me I could not park on concrete lot {which is where I have always parked, FYI}. So, I go move my car. Then he tells me "someone is late to pull in front of locked gate and wait for them} A few min later he comes down, smoking and complaining, unlocks the gate and walks off. Mind you this Lot is all Grass. Unkept, tall grass. Had to walk through this wet grass with my Luggage and this guy stood back on other side of this Gate SMOKING. Never offered any assistance with luggage. NOTHING. The Office was dark, dirty looking and overcrowded. Inside there were some 'sketchy' ppl waiting. One oriental lady with a dirty white dog in a stroller, which she proceeds to take out and hold and put in floor. When time to Board she doesn't have a carrier and the guy from inside comes out to Van and tells her it has to be in a carrier the entire time. She gets out, goes to back of van and pulls out some worn out carrier and NEVER puts this nasty dog in it. It also barks most of the trip. At a stop in Deland {I think it was} Driver picks up an old woman with a small dog in a quilt. She has NO Carrier and the Van driver said nothing. She tries to get to back of van where there are already 2 men and a woman. Bench seat was full! One guy tells her {as he did other lady he's highly allergic to dogs} and she says, "where am I supposed to sit!" Someone said, "the empty front passenger seat" and told her she needed to put the dog in a carrier. She got argumentative with other riders stating, "my dog travels more than you do and has never been in a crate". Not one time does the Van driver, {Leon} tell either of them to put these stinking dogs in a carrier! This driver was also asking that lady in passenger seat for directions. DO THEY NOT KNOW HOW TO GET TO ORLANDO AIRPORT? The VAN was filthy. I used Lysol wipes to clean the armrest and cupholder. {I do have photos of that and the nasty dog.} This USED to be the Best Shuttle around! Now, you're hiring rude, unkept ppl. Drivers who are subpar and the cliental is scary. GET WITH IT GROOME AND HIRE SOME PPL WITH CUSTOMER SERVICE SKILLS AND SOME CLASS! read more

Avoid Grome transportation...... a mistake was made in the reservation and canceled withing hours....no refund or even credit was issued. Texts came at the time of the appointment even after an email exchange. Worst customer service read more

This vendor sucks. On hold for 20 minutes. Hung up. Made reservation on line. Never received a confirmation email. Arrived at the airport at 10:35. Text message said my pickup was 11:50. On hold again for 30 minutes to let them know I was waiting. Hung up. NEVER use them. read more

Plate LRIG34. Who ever is driving this shuttle/bus drove me off the road anlong with other drivers nearby. Not only did I have to cross the median to avoid a car accident but there was a child in the car. This person was reckless on the road. When I called the man I spoke to did not care, replied there was nothing he could do, and basically told me "get over it" without saying it. If you are looking for safe transportation, this is not the company for you. By the way, thank you for asking if I was okay. Oh wait, That was never asked. Get customer service. read more

Prepaid for a shuttle then found out I didn't need the shuttle. When I looked into cancelling the ride 4 days ahead of the trip, I was told they don't refund for cancellation. Instead they credit your account and give you a year to use it. I don't usually travel to places where I would need their service. So, I guess I'm out $90. What a scam. Charging people for services not rendered should be a crime. read more

I would not recommend using this service from the airport. My flight was delayed and got in a few minutes before 5pm- which was when my reservation for Groome was. While I was flying my wife repeatedly called them to try to update my situation and let them know I was running a few minutes late. no one ever answered and by the time I got to where I was supposed to meet the shuttle. at 5:10 they had already left and rescheduled me for a 7:25 pickup. This is after they called me at 6am for the day I was going to the airport- when it was scheduled for 6:45am. The dispatcher said that the driver was ahead of schedule and asked if I could get there within 10minutes to help accommodate- which I did. but they can't wait 10 minutes for a customer for 10 minutes and you have no way of communicating with them. So long story short, Groome sucks! read more

This shuttle make's multiple stops prior to my destination. If I had known this I would have never booked with them or any other shuttle service. It took me 2 hours to get from ORL airport to Palm Coast!! read more

If zero stars was an option I'd chose that. We showed up early to the pick up point. Waited and watched as the Groom van drive by without stopping. They left us sitting at the airports. I prepaid so we waited for the next van. We had to wait 90 min for the next shuttle. The shuttle driver had extra stops...so it took hours to get to our location. This company is a nightmare! Take an Uber...save your sanity and wallet! read more

We have now used this service four times from Ormond Beach area to get us to and from Orlando International airport each trip the van was clean and not full. We left on time communication for pick up at the airport was good. I'm very satisfied with this service and will continue to use them read more

big fat -0- when I called to make reservations, I was advised that my shuttle would arrive at 3:40. i advised Daquan I would be on the "B"side. as I proceed out the door to await the shuttle, I see it leaving at 3:28. I tried waiving him down, but he must not of seen me. I immediately called the office, which took 21 minutes for Daquan to even answer. I told her what happened, but she said I should have been on the"A" side. I told her I specifically told her yesterday that I would be on the "B" side. this is the second time this has happened to me. i have been taking Groome for 10 years now, but the office staff is horrible‼. Even the drivers previously had agreed that the staff is horrible. from now on, I will Uber. very unsatisfied customer read more

I was awake to take an earlier shuttle from MCO back to the Daytona office due to the fact that I had a reservation. Driver was courteous and helpful. I will use the service again! read more

Fantastic service , people at the office are very helpful & friendly . Drivers are great as well ! I recently took Groomie to Orlando airport . my driver Sam was excellent and Sharol at the office was outstanding . Highly recommended ! I will def use their services again Barbara Holl read more

Service was timely however, our driver came close to sideswiping two vehicles on the trip from Orlando to Daytona. The trip was on 4-4-23 and pick up was 9:30am at the airport. A couple of us passengers were concerned with the driver's reaction times and his regard for our safety. read more

BUYER BEWARE!!! Cancellation policy is NO CANCELLATIONs even if weeks or months in advance. My sister made reservations 2 months in advance. When she booked on the phone no one told her that it would be impossible to cancel. Days after making the reservations her flight changed making it possible for us to pick her up. She immediately called and was told their no cancellations under ANY circumstances policy. She called again... same thing. I researched their website and saw that if you book online it tells you their policy but again no one told her that when she booked on the phone. I checked out their competitors website Workman Transportation and they like 99% of travel businesses ALLOW cancellations with a full refund as long as 24hrs in advance... "How do I change or cancel my reservation? Will I get a refund? You can easily manage your own reservation through the link provided on your email confirmation or through the "Manage Reservations" link on our website. You may also call our office. Cancellations with 24 hours' notice from scheduled shuttle time are eligible to receive a full refund. Cancellations made within 24 hours of scheduled shuttle time are subject to a $10 cancellation fee per reservation OR an in-house credit for the full amount. (in-house credits never expire and are transferrable). You must call if you are cancelling and choosing to receive an in-house credit. Please allow 7- 14 business days for refund processing. Please note our no-show policy: If you do not call, and do not show up for any shuttle on the day you are scheduled, no refund or in-house credit will be issued" How do I change or cancel my reservation? Will I get a refund? "...You can easily manage your own reservation through the link provided on your email confirmation or through the "Manage Reservations" link on our website. You may also call our office. Cancellations with 24 hours' notice from scheduled shuttle time are eligible to receive a full refund. Cancellations made within 24 hours of scheduled shuttle time are subject to a $10 cancellation fee per reservation OR an in-house credit for the full amount. (in-house credits never expire and are transferrable). You must call if you are cancelling and choosing to receive an in-house credit. Please allow 7- 14 business days for refund processing. Please note our no-show policy: If you do not call, and do not show up for any shuttle on the day you are scheduled, no refund or in-house credit will be issued. I called Groome and requested they reconsider their harsh policy. I was put on hold while they talked with management and was told so sorry you are out of luck. We will give your sister a credit that she must use within the next year. Transferrable? Not sure. Given the tone of things, I doubt it! Doesn't matter. We should be recieving a full refund..." https://workmantransportation.com/ The more you compare the two businesses and given my experience I don't think any well informed person would or should choose a company with not only harsh potentially illegal cancellation policies but also unwilling to make exceptions to that policy when brought to their attention. LikeShare read more

Awesome service! On time no delays!. It was very important to the driver to keep on schedule! I will certainly my use them again!! read more

They don't tell you that even if you are picked up at the Orlando Airport, they also stop at DeLand and Sanford Airport. Added about another hour to the trip. The driver was very good. read more

I missed the shuttle I was scheduled to be on because my flight was delayed. I called when I landed and was put on the next shuttle. I did have to wait an hour and the shuttle was completely full! I think they should add to their fleet and run more often. read more