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Groome Transportation

2.0 (55 reviews)
Open Open 24 hours

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My husband paid several months in advance for pickup from the airport, for the driver to not show up at all. Of course, since this is a drive service, we waited patiently for 15 minutes and after no calls or emails. So finally we called to see where the driver was, and the dispatcher told us the driver waited for us but we were not there. We had been waiting in the correct place for over an hour already. So, since it had only been 15 minutes my husband ask to speak to the driver. After being placed on hold for another 10 minutes we were told the driver was already at the Orlando airport. Meaning the driver managed to go from Sanford to Orlando in 25 minutes which is in possible --and if the driver had shown up and actually waited like the dispatcher had claimed that would have actually been a 10-15 minute drive from Sanford to Orlando. They did say they would send another driver and that second driver would be there an hour later than the original pick up time. So we proceeded to wait and again no driver at the time the dispatcher stated. Since the dispatcher had clearly already lied to us two times, I video taped the fact that the driver actually wasn't there and called again. This time the dispatcher stated the driver is in the way and will be there in 5 minutes. And of course because of the first two lies I asked if they can guarantee that and if they are looking at the gps right now. And again she stated 5 minutes. After waiting an additional 20 minutes the driver did show up and explained the truth that they had not actually come there was a technical error and they forgot to add us to the schedule. Frankly, if the dispatcher had said that and not lied to us a total of three times now, we would not be so livid. Originally, I was going to complain to the corporate office but when trying to look for the complaint center Google stated this happens all the time and they still refuse the people they leave refunds and will only credit you. Why would I ever ride here again? Save your money and time and look elsewhere.

20 calls with no answer
Mary Jo G.

Beware!!!!! If your flight is late it is virtually impossible to speak to a human being. I called from the minute I touched down for almost an hour. At least 20 times. See pic. Further I tried to update my reservation on line and the website is glitchy. No way of knowing if my change was accepted. The driver had no record. Luckily there was room. Thus was my first time using Groome and will likely be the last unless they improve customer service. Their message says 24/7 customer support- but I've no proof of that. My issues are all back office. The drivers were safe and professional.

A missing Groome Bus at Tetminal B. Where or where are you??

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4 months ago

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Rene S.

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2 months ago

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8 months ago

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2 months ago

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2 months ago

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2 months ago

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1 year ago

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3 months ago

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1 year ago

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7 months ago

Wonderful, reliable service!! Highly recommended. The drivers are professional and very polite!

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9 months ago

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1 year ago

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2 years ago

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1 year ago

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1 year ago

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1 year ago

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4 years ago

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Rene S.

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1 year ago

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Rene S.

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1 year ago

Where do I start. Call an Uber. Drivers miss stops leaving passengers waiting for the next pick-up, even if you arrive 10 minutes early.

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2 years ago

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3 years ago

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2 years ago

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3 years ago

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3 years ago

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2 years ago

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5 years ago

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Rene S.

Glad our driver did a great job! Thanks for choosing Groome!

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4 years ago

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Rene S.

Thank you for choosing Groome.

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3 years ago

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Thank you for choosing Groome.

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5 years ago

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7 years ago

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3 years ago

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Ask the Community - Groome Transportation

Review Highlights - Groome Transportation

I was awake to take an earlier shuttle from MCO back to the Daytona office due to the fact that I had a reservation.

Mentioned in 2 reviews

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Ocean Ride Taxi & Shuttle - Daytona Beach

Ocean Ride Taxi & Shuttle

5.0(2 reviews)
16.1 mi

The ride I took with Ocean Ride was so comfortable, attentive, and secure that I am still recalling…read morethe ride I took with them, months later. I'm the kind of person who, if I am able to, will try to learn the most from any circumstances I'm under and I had a great series of notes I took with my driver. I went looking for them when I was writing this review, and I couldn't find them, so let me try to share what I recall! Not only was the drive affordable and well worth the price, the driver drove with confidence and expertise to the airport. It was an early morning trip and I had notified him within less than 24/48 hours of my flight of my need for a ride, and they provided. I've been on shuttles or taxis where the driver will take a route completely unexpected, and even ignore all my requests about why we are driving into stoplight intersection traffic, increasing our wait time, instead of preferring highway traffic. None of that happened here, and instead, I got to learn about the part of Florida my grandfather found as a home while enjoying an air-conditioned and smooth ride. I had to come back and write even a bit about it. Prefer these people over Uber or Lyft--those companies are exploiting people hungry for cash and who will follow wherever the app takes them. It's not nearly as trustworthy as knowing you'll get a ride that's worth your price and keeps local businesses going. Thank you for getting me to the airport on such short notice, I hope to update this if and when I find my notes. :)

Very responsive, easy to talk to! I was very leery of Uber and Lyft from NSB, but felt very…read morereassured by Ocean Ride. Glad I didn't have to deal with the unknown of the big companies, glad to have booked local. Thanks!

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Ocean Ride Taxi & Shuttle
Ocean Ride Taxi & Shuttle
Ocean Ride Taxi & Shuttle

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Groome Transportation - airport_shuttles - Updated May 2026

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