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Greenview Senior Living

5.0 (1 review)
Open • Open 24 hours

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7 years ago

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Greenfield Estates

Greenfield Estates

2.3(3 reviews)
1.6 mi

This place is managed by a company in Texas called Ridgeline. The current director of nursing at…read morethis facility is an LPN with no qualifications. Hires incompetent people (mostly friends) that she wouldn't use to care for her own loved ones and then doesn't understand that she is the problem. Refuses to produce care logs, incident reports, or talk to us or show us a care plan. Doesn't make employees wear name tags or titles. So absolutely no accountability. We asked for names and titles of anyone providing direct care to my mil after a serious incident at the facility and we were denied. Called and spoke to regional manager of Ridge line and he said this was non negotiable. He said he would send care logs, but we still haven't seen them. He wasn't concerned in the least about any of this. He told us he didn't think my mil was a good fit for this facility and that he'd waive the 30 day notice. This place is a joke. Not only do they not follow the laws of Ohio they do not follow their own contract. No integrity, no ethics, no morals. Also the five star review you see from Katie K., she is an employee. This place is now called The Ridge at Copley, they changed the name to try and fool people. Hopefully this place is shut down soon and they are all exposed for fraud. Do your research on Ridgeline management and don't use any of their facilities!

Building is under new management and residents are thriving. Staff is attentive and makes residents…read morefeel at home always. Great layout of the community with lots of natural light and open space. Conducive to a warm and inviting memory care environment.

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Greenfield Estates
Greenfield Estates
Greenfield Estates

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Heritage Crossing - Cloths thrown on wheelchair instead of being put away and wheelchair in middle of floor in room. She has fallen three times now

Heritage Crossing

3.0(6 reviews)
2.2 mi

Our relative used to be in independent living. When she went into memory care two years ago, things…read morehave gone downhill. Mind you, independent care wasn't the greatest, but it is very, very difficult to transfer a loved one with dementia to another facility. Therefore, we are still at Heritage Crossing. We have addressed issues with them several times. I had addressed an issue a week and a half ago in regards to my loved one that her room was filthy. Her bedsheets were filthy and they needed washed. The person I addressed this to was River, which is a new memory care director from what I'm told. My husband also was in contact with Rebecca, which is the director. I myself have tried to call corporate several times. You will never be able to get a hold of them. Ever. They make it so that all you can do is leave a message. UNLESS you are looking to sign a family member up at one of their communities then they will talk to you. Fortunately, I was able to get through with Amy who handles the billing and she was getting in contact with Caitlyn who is a vice president up at Corporate. I had to call Amy back today to let her know that I still hadn't heard from Caitlyn. Amy assured me that Caitlyn would call me back that she is very busy. Mind you, Caitlyn was made aware through Amy what my issues were. But Caitlyn is too busy. I gave Caitlyn plenty of time to call me back. Once you are a resident there and you are paying them $7000 a month for memory care, this is what you are subject to. Please see the pictures below. The first picture is blood and urine on my loved ones bedsheets and linens that have been there for at least two weeks. They have not been washed even after I asked. The napkin that you see on the bed is "stuck" to her bed. The picture of the floor and the toilet... that is feces on the floor and on the toilet seat, there is also dried urine. The clothes... They fold them and then they throw them wherever they can in the room, not organized at all. The room is absolutely disgusting. I have several more pictures that I will be sharing online. This is just one instance. I have several instances. I am absolutely at a loss for words and thoroughly disappointed. Not one person... not one has reached out. Instead, it is going to be my responsibility to clean up after my loved one that I paid them for. Beware before you commit to this facility. Talk with a residents family, especially back in memory care that has been there for a while. You should be able to get all aspects of the community. Not just what they tell you to get you in there.

What a beautiful community with an experienced team of individuals. This community provides…read moreindependent living, assisted living, and memory care. From the moment you drive into the building to walking in the door, it is warm and inviting!

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Heritage Crossing - Cloths shoved in closet

Cloths shoved in closet

Heritage Crossing - Water, food piled up next to bed not cleaned on weeks

Water, food piled up next to bed not cleaned on weeks

Heritage Crossing - Urine and feces on toilet that hasn't been cleaned in weeks

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Urine and feces on toilet that hasn't been cleaned in weeks

Greenview Senior Living - retirement_homes - Updated May 2026

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