Dear Andy.
* I am appalled at the bad representation you are…read moreadding to your game processing community; though I do hope this review gives your competitors with professionalism and integrity the chance for some new business. We, unfortunately, are no longer able to extend the trust needed to turn over another animal to a game processor. Elk is too hard earned, too precious, rare and valuable a resource. A concept which seems to have been lost on you, a fellow hunter. Strange.
* From the start, you had terrible and unprofessional communication. Short clipped, angry toned texts and calls that I would never imagine coming from a small business owner. I kept my temper and calmly communicated with you because you held our game in your "hands".
o When we came to pick up the remainder of our order, and asked your employee if we owed any final fees, he called you over and you asked why we didn't pick up the order ourselves. You seemed upset, thinking we were on vacation (not that it matters where we were) but when we explained we are at work overseas for a month, you seemed more accepting of our "excuse". Later, speaking with our neighbor (who picked up the part of the order you had ready) revealed the shortfall, it warranted an inquiry. At this point, we were met with false accusations of intimidation (perhaps as a little CYA) from that final pick-up visit. He, at our request, had picked up most of the order immediately, to make sure not to take up limited storage space at your business during the active season. He had no way of knowing the weight/amount to expect because you said you still had to process some of the order. Side note, he is a hunter as well, a small business owner, our long time friend and trustworthy, so we know he did not keep any of the game.
* ~190 pounds of game meat total. That's what we received from a full-grown bull elk ~700lbs, and cow elk, ~400lbs live weight. And you just repeated this was the post-processing yield from these two animals turned over to you within 48 hours of the cow being harvested and within 24hrs of the bull. Probably didn't help that you admitted you didn't start processing until 3 weeks later...and on the note of processing:
o Terrible brats, dry, not enough fat, no flavor.
o NO GROUND BURGER, though requested, you said there wasn't enough left...really?
o Breakfast sausage and pepperoni stick are good flavor.
o Cuts were clean for steaks, roasts, etc., for the small amount we got back.
* It is a common practice, to include my own, to share meat with friends and family who no longer have the opportunity to hunt due to age or disability. I did share, but did not have enough to share as much as I normally do.
* You offered no refund with a ~$1,200.00 price tag. I considered a small claims suit to get some of my money back, but I just don't have the time. In the end, I guess this was a hard learned lesson not trust good review ratings...since yours was a 4.9 when we chose your business over only one other business with a similar rating. I guess we chose unwisely.
* I understand you are an archery hunter, and you were gone hunting when we turned our animals in; so hunting in the season is reasonable and expected. But if you are going to run a WILD GAME PROCESSING BUSINESS, I would suggest your plan for accepting meat from the hunters in the community while you are absent is rock solid before you head out to secure your own animal.
I no longer have any desire to have communication with you. There is no fix possible any longer at this point. Though I do see you redid your Yelp to get rid of the reviews from the other hunters on our trip with us that posted last year! Though not honest, it's understandable!
To quote the first text I ever got from you "Are you serious?".
