Service was clean and appropriate for the price. They even put shoe covers on request.read more

Not getting answers to questions on the AI system and no one picked up when I call...read more

I was referred to Ty and Duct Duct Goose by a contractor and I'm so glad we were. We needed to find…read moresomeone to help with a disconnected dryer vent pipe, and it required cutting into a ceiling to fix. Ty was quick to respond and put us at ease. He was thorough in his assessment and listened (and addressed) all our concerns. We would not hesitate to refer him to anyone in need of vent services. We will also be using them again for annual cleaning services. Highly recommend!

Ty is wonderful. Knowledgeable and personable he is entirely professional. He worked with a roofer…read moreto install an exhaust line and vent for our dryer. We had used Duct Duct Goose at our old house and didn't hesitate to call him when we moved into our new house and identified issues he could resolve. I highly recommend Duct Duct Goose

I had a pretty good experience. It was rough at first with logistical issues on their end with my…read moreprevious scheduled appointment but we were able to get it rescheduled and I was offered a 10% discount which I accepted. The job of dryer vent cleaning took only about 30 minutes to do. The technician was very kind. They accept credit card payment via phone and promptly provided me with a receipt. I may use them again in the future.

Came in - asked a couple of questions- determined what they needed to do and finished within 30…read moremin. My vent was indeed backed up with lint which was causing a smell in my dryer. They also informed me that I will need to replace the vent "door" and provided me a price. No pressure-just informative. Payment was made easy by QR code. Efficient operations.

Wonderful experience. Quick and efficient cleaning. Moved into a new house with a lot of dust in…read moreair ducts. I'm very allergic to dust. Bryan was responsive with fair pricing. Will hire again! Thank you!

STAY FAR AWAY FROM THIS BUSINESS…read more Months after Brian and his team serviced my home, I AGAIN discovered another portion of our ductwork left wide open and not properly sealed. The level of unprofessionalism and lack of attention to detail id simply astonishing. Do I recommend this business? OH HELL NO.

He kindly explained well about the systems and provided us very nice cleaning service!read more

Very prompt, polite and thorough job. Will use them again…read morein the future for duct cleaning.

I live in a well loved mid-century modern home with inconsistent heating and cooling due to the…read morehigh ceilings and exposed ceiling beams and structure. I had Travis Littles at Moncrief evaluate my property and offer several solutions. He considered both my household comfort and financial spending goals to offer me a wonderful solution that has effectively reduced total demand on my system while keeping the place comfortable for my family. He completed the assessment on Saturday and I had a new mini-split unit in place on Tuesday. The work was professional and efficient. I could stop there, but a few days after the work was complete, my water heater unexpectedly failed. I told you it was a well loved home. My usual plumbing service failed to show up to inspect the leak, so I called Travis. He put in a work order for me within hours and two days later I had a new water heater in place and could resume nice hot showers again. My installation tech was fantastic and explained everything to me. I cannot say enough good things about my experience with Moncrief and Travis. If you need someone that listens and offers solutions, give Travis and Moncrief a call.

Old company =Extraordinary Charges & Rigidity. A transactional relationship…read more I own 2 businesses in ATL and chose Moncrief based on what I perceived their reputation to be in ATL for a simple AC drain line & pan clear and clean at one of my locations (2 yr old unit) and to get a maintenance agreement going for each location. Appt was easy to schedule and I was informed a $199 fee would be due for the trip. Having lived on this earth 50 years, my experience has been trip fees are applied to work performed- NOT SO WITH MONCRIEF. First tech arrived with the wrong size ladder and couldn't service our location and immediately left- no problem, mistakes happen. The lack of same day follow-up from scheduling was a surprise. A text appeared next day that someone was on their way. Tech quoted $363 to clear the line and clean pan and informed the $199 fee was on top of that. I asked abt the maintenance agreement and he informed he would quote but they were absolutely inflexible to view these agreements or transactions together. Why would I reward the business charging me $563 for a drain line clear and pan clean with 2 annual contracts? Spoke to someone else but needed to transfer me to another "department". I led service and sales in a Fortune 500 and was never this inflexible with valued clients. I asked that my recorded call be shared across the org with feedback on their practices, I didn't need to route their org.

Very professional We had a gas fireplace that had not…read moreworked for a long time. They did the diagnostics and repaired. He also cleaned the fireplace out, arranged the logs, and showed us how to operate it for the next owner

We needed a fireplace/chimney rework and were so pleased to find the Mad Hatter team. Everyone we…read moredealt with, from sales and office staff to field reps and installers, were all the kind of knowledgeable, professional, conscientious folks you hope to find for a big project on your home. The whole experience, and especially the finished product, could not have been better. Not a discount operation but we got the quality we paid for.

Mike tracked in soot into my mom's (86years old) house, all over her carpet, on her Christmas…read moredecorations and walls. He did not bring any protective coverings with him and asked my mom for a blanket. After he tried to hide the mess with an area rug and coffee table, he left it for my mom to clean up. I wished I could have been there. They did offer an $275 refund from the $700 I paid, but a month later, I still haven't received the refund. I definitely would not recommend this company.

Do not use this service and IGNORE their reviews on Facebook (which they control). They have poor…read moreratings by BBB as well as on yelp. We hired them to clean are carpets in our 3 story home. They had no coverings for their feet (I had to give them trash bags as they refused to take off their shoes). They had nothing to protect my hardwood floors from being scratched as they drug their hoses up three flights of stairs, so I offered a throw from my couch (they later grabbed another throw and used both to mop up residual water). They also damaged our floor boards as their hoses rubbed up against them. We sent them photos of the damages the same day but they said the damages could not be attributed to them. As for the actual service...way overpriced...almost $500 to do 3 rooms and our quote on the phone was $99 total! They were in our home for less than 45 min and every stain has reappeared! We asked for a 50% refund which they denied, offering to come out again...but I did not want more damage to my home. I strongly urge you to use another service as Clean Obsession was only obsessed with overcharging and under delivering!

So Zerorez came by to clean my carpets today and did a pretty decent job.my concern is why did my…read morehome smell so bad after they left? It smelled like sewage or mildew. Whatever the tech sprayed down definitely smelled terrible.

I would not recommend this company to worst enemy! They came out to clean my carpet and two…read moreupholstered kitchen chairs. When the technician came out stated he didn't have working equipment to do my chairs and would have return at another time to do them. He proceeded to clean the carpet. A horrendous job was done ( see attached pictures). I called the company told them the situation and they sent the same technician out to correct the situation only it didn't! In the meantime another technician was sent out to clean the chairs . He saturated the chairs with water chairs not clean, he tore one of the chairs. Again I called the company and they state they are sending that technician back out to correct the situation only. This appointment was supposed to happen this past Saturday! No call ! No show! I've attempted to reach the regional manager listed only to be placed on hold or someone will get back with me as told by a Kathy who answered the phone, a Caroline is the person who has yet to call me back! Don't waste your time and hard earned money like I did take your business elsewhere!

arrived on time and were very quick! Great company. Our tech was very nice as well. Will use them…read moreagain!

Called for duct cleaning. Was told $99. Scheduled for Sat. morning. They called and said the tech…read morehad an emergency and nobody else would come in. Scheduled for Monday. Signed an approval and said the tech was not to talk to the tenant. Get started and I would be there within the hour. When I got there the tech had not started and had told the tenant he was there to do the dryer vent. She was upset. He then told me the $99 was only for a dyer vent. I told him I ordered duct cleaning. He said that would be $450. I called the office, they said it was up to him. I complained and they said they would ask him to give me a discount because of the confusion. He refused and then told me, in front of the tenant because he had to wait for me he might not be able to do it all and would have to reschedule. The tenant called the prop. mgmt. company very angry. I agreed to pay the $450 and he started and then told me- in front of the tenant the ducts had mold and rust in them. This was the worst experience I have had with a duct cleaning company, and I have used several. I will NEVER use Clean Air again.