Very responsive and scheduled us in quickly. They were very thorough, providing picture and video…read moreevidence of before and after. Communicated well, were very professional, and fair and upfront on pricing.

We contacted Duct Duct Goose when another company couldn't clean our Ducts. Ty picked up right…read moreaway, worked around our schedule and did a great job once they got here. I would highly recommend them if you need your ducts cleaned.

So this company is extremely responsive, arrives on time, does the work, informs of any issues to…read moreaddress in the future (no pressure discussion) and has presented reasonable pricing. I have used them twice now-once - planned and once - unplanned. First service was to clear dryer vent since it had not been done in the 8 yrs (new install) I have owned the home (my bad). David cleared it, tested the air flow and everything worked fine. Advised of a future need which would be a warranty item thus a little more cost and time to complete. Second service - 2.5 mos later late on a Friday, the dryer went into a full alert due to high pressure and shut itself off (built-in safety mechanism). I contacted the company that evening baffled as to why and when could they send someone to inspect it. They responded late that evening that David would arrive first thing Monday morning. He arrived on time - checked the airflow which was fine but the alert was still active. So David went into the crawl space to inspect the duct system and behold it was bad and dangerous (from 8 yrs ago) - flex duct which was easily 3X the length required, 2" vs 4" piping in/out of crawl space using pvc piping, compromised flex duct in the laundry room causing dust to settle around and behind the washer and dryer units - not evident in the open area. It was all incorrectly installed and ultimately dangerous to my home. I was fortunate that I had never suffered a fire. He quoted me a repair and 4 days later he was onsite resetting the whole duct system. Ran into a problem with ducting into the crawl space, dispatched a couple of his guys to come and assist and the work was done in 3 hours, space cleaned and everything tested and the alert was resolved. Pricing was acceptable. I will definitely engage them again if and when necessary. Thanks

I had a pretty good experience. It was rough at first with logistical issues on their end with my…read moreprevious scheduled appointment but we were able to get it rescheduled and I was offered a 10% discount which I accepted. The job of dryer vent cleaning took only about 30 minutes to do. The technician was very kind. They accept credit card payment via phone and promptly provided me with a receipt. I may use them again in the future.

Wonderful experience. Quick and efficient cleaning. Moved into a new house with a lot of dust in…read moreair ducts. I'm very allergic to dust. Bryan was responsive with fair pricing. Will hire again! Thank you!

STAY FAR AWAY FROM THIS BUSINESS…read more Months after Brian and his team serviced my home, I AGAIN discovered another portion of our ductwork left wide open and not properly sealed. The level of unprofessionalism and lack of attention to detail id simply astonishing. Do I recommend this business? OH HELL NO.

He kindly explained well about the systems and provided us very nice cleaning service!read more

I was satisfied with the cleaning quality. Most areas were cleaned thoroughly, and the team was…read morepolite and professional. A few small details could have received more attention.

I had an amazing experience with Moncrief Heating & AC. We purchased a new AC unit from Moncrief…read morelate April. It runs great and we've had zero issues. Our sales rep, Mike Jnofinn was incredibly professional and responsive. Our installers were timely, informative and did excellent work. I highly recommend Moncrief Heating & AC, and especially Mike Jnofinn.

Old company =Extraordinary Charges & Rigidity. A transactional relationship…read more I own 2 businesses in ATL and chose Moncrief based on what I perceived their reputation to be in ATL for a simple AC drain line & pan clear and clean at one of my locations (2 yr old unit) and to get a maintenance agreement going for each location. Appt was easy to schedule and I was informed a $199 fee would be due for the trip. Having lived on this earth 50 years, my experience has been trip fees are applied to work performed- NOT SO WITH MONCRIEF. First tech arrived with the wrong size ladder and couldn't service our location and immediately left- no problem, mistakes happen. The lack of same day follow-up from scheduling was a surprise. A text appeared next day that someone was on their way. Tech quoted $363 to clear the line and clean pan and informed the $199 fee was on top of that. I asked abt the maintenance agreement and he informed he would quote but they were absolutely inflexible to view these agreements or transactions together. Why would I reward the business charging me $563 for a drain line clear and pan clean with 2 annual contracts? Spoke to someone else but needed to transfer me to another "department". I led service and sales in a Fortune 500 and was never this inflexible with valued clients. I asked that my recorded call be shared across the org with feedback on their practices, I didn't need to route their org.

We needed a fireplace/chimney rework and were so pleased to find the Mad Hatter team. Everyone we…read moredealt with, from sales and office staff to field reps and installers, were all the kind of knowledgeable, professional, conscientious folks you hope to find for a big project on your home. The whole experience, and especially the finished product, could not have been better. Not a discount operation but we got the quality we paid for.

Very professional We had a gas fireplace that had not…read moreworked for a long time. They did the diagnostics and repaired. He also cleaned the fireplace out, arranged the logs, and showed us how to operate it for the next owner

Do not use this service and IGNORE their reviews on Facebook (which they control). They have poor…read moreratings by BBB as well as on yelp. We hired them to clean are carpets in our 3 story home. They had no coverings for their feet (I had to give them trash bags as they refused to take off their shoes). They had nothing to protect my hardwood floors from being scratched as they drug their hoses up three flights of stairs, so I offered a throw from my couch (they later grabbed another throw and used both to mop up residual water). They also damaged our floor boards as their hoses rubbed up against them. We sent them photos of the damages the same day but they said the damages could not be attributed to them. As for the actual service...way overpriced...almost $500 to do 3 rooms and our quote on the phone was $99 total! They were in our home for less than 45 min and every stain has reappeared! We asked for a 50% refund which they denied, offering to come out again...but I did not want more damage to my home. I strongly urge you to use another service as Clean Obsession was only obsessed with overcharging and under delivering!

Do Not I repeat Do Not use this company. They are ridiculous. They are unsafe, careless, and…read moreunprofessional. They've given my address and phone number to multiple people all calling and texting me asking for different amounts of money. The technician who came to my house was great. Then they begin telling me he's stealing from the company and do not pay him. They went further to say he was not supposed to be here they told him not to come. It was a mess. They called me 10+ times throughout the day. Hassling me from several different numbers for payment. Finally I just paid the technician. At least I knew he did the work and he did a good job.

Forest did an excellent job! He arrived on time and completed the cleaning in a very professional…read moremanner. He did exactly what he said he would. Very friendly! I will ask for him again.

I would not recommend this company to worst enemy! They came out to clean my carpet and two…read moreupholstered kitchen chairs. When the technician came out stated he didn't have working equipment to do my chairs and would have return at another time to do them. He proceeded to clean the carpet. A horrendous job was done ( see attached pictures). I called the company told them the situation and they sent the same technician out to correct the situation only it didn't! In the meantime another technician was sent out to clean the chairs . He saturated the chairs with water chairs not clean, he tore one of the chairs. Again I called the company and they state they are sending that technician back out to correct the situation only. This appointment was supposed to happen this past Saturday! No call ! No show! I've attempted to reach the regional manager listed only to be placed on hold or someone will get back with me as told by a Kathy who answered the phone, a Caroline is the person who has yet to call me back! Don't waste your time and hard earned money like I did take your business elsewhere!