I asked for a quote to get a tree removed from the back yard. I was asked to send pics which I did…read moreand told that Justin would swing by to look at the tree. It took about two weeks for me to get the estimate. When I called back to ask if there was some "wiggle room" on the price I was told Justin had gone on vacation and I'd have to wait until his return from vacation. I called back at the time in which he was expected to return from vacation. I was told that they had just got back and they still needed more time--that is, to answer my question about whether there was wiggle room on the price. Next conversation, I was told the number was set as is, and I would need to sign a contract. I said email me the contract, which I signed upon receipt. Thus, I had accepted the price roughly $500 with taxes to remove a single tree. In the past, I had had several trees removed for $700, and I had another rather large tree removed prior to that--in short, I was a regular customer. Next, I needed to schedule the date for removal of the dead tree and there was some lapse in time--perhaps, one week or worse case maybe two weeks but I honestly believe it was only one week. I call back to schedule the removal, and I am told that I lost my date by the answering service rep. There is this weird system where you speak to an answering service rep who apparently can't negotiate price and can't schedule anything because they are the middle person and this person must call yet another individual to weigh in on estimates, and to schedule tree removal. The answering service rep calls me back and tells me I lost my date because I missed calls or didn't return phone calls. I am still honestly confused, and I am like well just give me another date. I don't understand the purpose of the call. Is it just to tell me that I lost my date? I remind her that I signed the contract for tree removal, and I would like to move forward to schedule. Again, I don't understand what is the problem? To my mind, I might have missed 1-2 calls, but I am calling now to schedule. I would add that I only have one number for Arbor Tech and I don't answer any random calls from an unidentified caller. So, I am not sure if they had called me from another number and I just didn't pick up. In any case, the answering service rep says she must call me back. I get a phone call in minutes from Justin who violently shouts and screams like he is totally unhinged and he yells: LOOSE MY NUMBER DON'T EVER CALL MY BUSINESS AGAIN. To that, I simply hang up. I want to emphasize that the voice was violent, angry, hostile, and very nasty and he identified himself as the Justin, the OWNER. I answered my phone with a simple hello. In short, I was never provided the tree removal service, and I have no idea why not returning a phone call or phone calls resulted in my loss of a date.
