I spent some time online looking at other Green Motion- Leicester reviews and consistently the Leicester company was reviled for a host of bad services, dishonest arrangements, and sheer lack of genuine customer care. My personal experiences with Green Motion involve two occasions: June 2022 and January 2023. Regarding the June situation, Green Motion failed to have the economy or compact sedan which was reserved many weeks prior to pick-up. Instead the company tried to foist a VERY LARGE commerical van as a suitable vehicle replacement. I didn't feel comfortable driving something that large with blind spots on British roads and a steering wheel on the right side. So the day's planning was aborted and I cancelled the booking which was prepaid. The January incident was far more damning. My girlfriend and I drove away in a Mini Cooper. We were not clearly informed that the car was at 1/4 fuel; in the U.S. all rentals come with a full tank. Green Motion knew that we were driving to Oxford for an overnight stay. A few miles from Oxford after 90 minutes of driving, we ran out of fuel on M40 and was lucky enough to get to the highway shoulder. This was harrowing. We had two forms of roadside assistance (BMW/Mini Cooper & a separate company "RAC" paid by Green Motion). We began with BMW assistance calling via the car's computer and were told there would be a 90 minute wait. We called Green Motion next and were directed to try RAC. RAC told us the wait was 45 minutes. We cancelled BMW assistance to avoid double services. RAC arrived over 3 HOURS later, despite our frequent follow up calls. Our location was dangerous and it was raining in winter - making being outside the car dearly uncomfortable. Moreover, my girlfriend had lung surgery weeks ago and needed water for medication. We had no water in the car. After getting gas from RAC, we filled up immediately 2 miles away. Upon returning the Mini Cooper, Green Motion detected minor chipping on one wheel hub and socked us with $850 surcharge. The Mini Cooper had many scratches around the body, which was noted by the rental rep upon delivery. I didn't check the wheel hubs and don't know the prior condition. I have to assume then that Green Motion bills clients for cosmetic damages but never gets around to repairing said damages. Green Motion suggested I go after the credit card company to find reimbursement for the $850 charge. While I await the credit card company response to my claim, I'm furious also that Green Motion gave NO CREDIT for a 3/4 tank of gas and no apology for how we were stranded on M40 for three hours. This would be $50 courtesy; after all Green Motion is getting the benefit of a car stranded and retanked for safety! Again, I have to assume that Green Motion has some cognition that Americans in U.K. may believe car rentals have a full tank and therefore there would be a little more emphasis on the fuel status upon leaving the rental lot. In short, Green Motion is a car rental firm from Hell and they deserve a boycott for a dozen brutal years. They are in the game for short term profits and no customer loyalty whatsoever. read more

Do not rent from this branch ! The prices are tempting but the poor vehicle maintenance and customer service are not worth it !! You will be sorry for both the aggravation and the unfair extra charges. read more

Last month I took out a car hire for 1 day and not only was their a warning light on the whole time. They recently (yesterday) wrote to advise me that I was caught driving in a area for Buses only. Fair enough I will be fined by the council for £30 however! GreenMotion have charged me £65 plus VAT - More then the fine itself! Whilst I agree that this was stated on my terms and conditions, I should highlight that I Believe its unfair. Legal Note - I am only expressing my view, read more

This is the type of company that deserves no stars. In fact, it deserves negative 5 stars. I will never use them nor recommend them to others. My family and I took a trip to Leicester, England, we decided to rent a 7-seater vehicle to help with transportation. We rented it online, and picked up the next day. As we entered the staff were not at all welcoming. There was no professionalism from Asif, the man who helped us sign the agreement and contract. The staff are only honest with their "valued" customers A.K.A their friends. On the website, it did not state that the vehicle that we rented was for 5 adults and 2 children and the vehicle they claimed to have more space, was £140 extra. My sister, who is a local in Leister, was there to pick-up the vehicle. There was no space for her to park and wait for us. The staff was rude with her when she was trying to help make space for them in the parking lot. Yelling at her, "oh, everyone wants car". The staff placed our rental car in a position that we were not able to fully view the car, since there were other people trying to exit the facility. We noticed that the vehicle did not have a full tank of gas, and that there was 8 miles extra on the odometer. The interior and exterior of the vehicle was not cleaned, there were food crumbs inside the vehicle and it was not washed from the outside. When returning the vehicle, they sent their "green giant" to inspect the vehicle. Right when he walked out, he went straight to the scratch on the rim. That just shows that they knew where the scratch on the vehicle was, easy for them to charge customers. It was literally a scratch on the rim, less than 5 inches. They charged us £216 for the "damage". They are not even going to change the rim, they just wanted to make extra cash on the side. Both Hash (Hasham) and Asif dishonest business men. This company is unethical, their income is derived from all the fraudulent charges. read more

AVOID! We went to collect a car from GreenMotion at the designated time of 4pm ready for our drive up to Scotland early the following morning. After MANY issues -- the website details had been sent to the branch incorrectly due to a website database update, resulting in the wrong person being put down as the driver of the vehicle (person who booked was Not the driver), an issue that they tried to blame and charge US for, they doubled the deposit price within 5 minutes for no reason, claimed that a Toyota is on par with a Jaguar, they were really unprofessional with their general attitude and assistance, and even tried to charge us an extra £80 for hiring the car that we had already paid for! Phoned the Customer Complaints line, which doesn't work, nor does the online complaints form. At 5.30, an hour and a half after we just wanted to collect what we had agreed to at the time of booking, they decided to tell us that they were not going to serve us! Exactly what we want when travelling off to Scotland in the morning with no time left to book another hire! Really bad customer service, really bad quality. read more